My husband and I have been in and out of this Lafayette store many, many times since we moved back to LA a few years ago. Because we have such a restricted amount of space in our bedroom, it has taken us over 2 years to finally find dressers and a mule chest that would fit our need, and the set was found at this location. And even though its' price point is higher than your average Home Furniture, etc., we decided to spend our hard-earned money at this store b/c it was made with solid wood, and it is also known to be a LA, Christian-owned company. We try our best to shop locally as much as possible in an effort to keep money flowing in our communities. Here's the gist of our recent experience...We had been working with Keisha, a wonderful sales rep., who has been very patient and friendly with us this whole past year. She was always very pleasant, helpful (never pushy), and she actually returns your calls. Sounds crazy, but it is true. Well, our purchase turned out to be a not-so-great situation, however, this location is not to blame. When we showed up at the store after the second delivery debacle, we honestly weren't expecting to be treated any better than what we went through with the Covington "Warranty Dept.". Kyle, the Lafayette store manager, looked us straight into our eyes and listened intently and professionally as my husband and I explained the entire saga. We could not have asked for a more understanding, genuine response of regret than what we received with him. He was hands-on and very involved, which is rare and refreshing. He could clearly see that we were just asking for a fair and respectful resolution for a problem that we did not cause, and he gracefully gave us one. Kendrick, the warehouseman who was involved at the end of this situation, was also a pleasure to deal with. He was polite, patient, and very helpful. Our impression of him was that he doesn't have an easy job, but he is clearly grateful for it. We want him and the owners to know that we appreciated him as well. In summary, we are hoping the owners take note that they have a manager in Lafayette who cares about quality, integrity, providing great customer service, and professionalism. Although we had a very negative experience with the furniture and delivery response in Covington, it is because of our positive experience with Kyle, Keisha, and Kendrick, that we are still willing to shop at the Lafayette location as long as we do not have to deal with deliveries/situations from the Covington location. That seems to be the store in dire need of better customer service, professionalism, QUALITY CONTROL, better internal communication, and simple courtesy. (To be fair and clearer, our situation did not get worse because of the delivery guys. Also, for the record, we are not interested in getting anyone into trouble nor are we calling for a boycott, but there seems to be lots of room for improvement. The bad reviews for the Covington location seem to be justified. We are hoping upper management fixes the issues at this location because it affects the employees and customers at the Lafayette location.) read more

Definitely a great option to for any furniture or decor. Furnished my entire home and couldn't be happier with the outcome. Corey has been fantastic as our salesman. He is very knowledgable, always willing and able to answer any questions and added helpful advice when warranted. Based on overall value it's hard to beat their quick delivery, clear communication, competitive prices and awesome customer service. read more

It did take a while for the sectional to come in,however it is very comfortable. Just needed better communication on the delay. I was not really nice when I spoke to management and I do apologize for this! read more

I needed a few pieces of furniture to freshen up my living room, and I was so pleased at the wonderful selection this store had. But more importantly, I was pleasantly greeted by Corey, who is a sales person there and because of him my shopping experience was so much more pleasant than other places I had gone to. He was so knowledgeable and answered all of our questions. He made wonderful suggestions when asked. He made us feel secure in our purchase. This store should be so blessed to have him. What a wonderful representative. We receive our furniture in a few days and after testing the floor models, we are confident that we will be happy with our choices. They are both beautiful, comfortable and very unique and versatile. Highly recommend this store. read more

AFD, this company is the worst not just the Lafayette location, once you give them your money for the over priced furniture they could careless about what happens after, God forbid your sofa gets delivered broken and you have to refuse it and have it sent back, you can file a claim immediately after and will not hear from anyone for days, then when you call all you get is let me look into it And I'll call you back which really means I just don't want to be bothered with this problem so I'm gonna pretend you never called, so I won't call you back, if you want to keep your sanity dont even walk through the doors. The furniture is beautiful but you can find beautiful furniture elsewhere. This happened to a family member also she waited over 2 months to get her$ 4,000 sofa fixed that she only had for 2 weeks. It's a nightmare noone knows anything one person tells you to call this person that person says you have to call the person who just told you to call them, then when you demand a number to speak to someone who else they give you a number to a voicemail and you never get a return call. Save yourself the frustration and shop elsewhere. read more

The store has a great selection, affordable pricing, awesome financing options, and a friendly, helpful staff. Corey was super helpful and never pushy. I highly recommend this store. Ask for Corey! read more

American Factory Direct - Corey Luu's business card - Home Decor Near Me - Lafayette, Louisiana

You will only get an estimated delivery date on anything you purchase. Be prepared for unexpected delays.