The Sales associates were great. My review is solely based on the mattress I purchased. I would…read morenot recommend the Dr Greene's Holland Meadow Firm Series by Serta. The california king size I ordered has a visible hump down the center and both sides sink. Serta claims this is normal. Well if this is normal, it certainly is not comfortable. I was offered to file another claim in the future if the sinks get worse or a 20% discount on another new mattress. I just purchased this set, I am not ready to spend addiitional money this soon.

From the owner: Welcome to Mattress Direct, your locally owned mattress store with over 24 years of experience. We…read moreproudly offer an extensive selection of top brands like TempurPedic, Sealy, Beautyrest, Serta, and Purple. Our state-of-the-art Bed Match technology ensures you find the perfect mattress tailored to your needs. We maintain a large inventory of in-stock mattresses for quick shipping, so you can enjoy your new mattress without delay. Enhance your sleep with our wide range of mattress protectors, frames, pillows, and sheets. Plus, you can shop with confidence knowing you're getting the best deal. Our dedicated team is here to provide exceptional service and help you achieve the best sleep possible. Visit us today to experience outstanding value.

Had a horrible delivery process which lasted almost 2 months. The salesman was the only good…read moreexperience.

I went to buy a mattress. First off the guy was only interested in selling me the 8000 line that…read morewhen i told him to show me less priced, he got irratated. Then took a phone call that lasted 20 minutes while I and my very pregant daughter just sat there. Needless to say, i did not buy a mattress from them. Although, a few days before my daughter had. Two weeks to deliver the bed then, would not pick up old mattress as she was told they would. Would not recommend this store to anyone.

My husband and I have been in and out of this Lafayette store many, many times since we moved back…read moreto LA a few years ago. Because we have such a restricted amount of space in our bedroom, it has taken us over 2 years to finally find dressers and a mule chest that would fit our need, and the set was found at this location. And even though its' price point is higher than your average Home Furniture, etc., we decided to spend our hard-earned money at this store b/c it was made with solid wood, and it is also known to be a LA, Christian-owned company. We try our best to shop locally as much as possible in an effort to keep money flowing in our communities. Here's the gist of our recent experience...We had been working with Keisha, a wonderful sales rep., who has been very patient and friendly with us this whole past year. She was always very pleasant, helpful (never pushy), and she actually returns your calls. Sounds crazy, but it is true. Well, our purchase turned out to be a not-so-great situation, however, this location is not to blame. When we showed up at the store after the second delivery debacle, we honestly weren't expecting to be treated any better than what we went through with the Covington "Warranty Dept.". Kyle, the Lafayette store manager, looked us straight into our eyes and listened intently and professionally as my husband and I explained the entire saga. We could not have asked for a more understanding, genuine response of regret than what we received with him. He was hands-on and very involved, which is rare and refreshing. He could clearly see that we were just asking for a fair and respectful resolution for a problem that we did not cause, and he gracefully gave us one. Kendrick, the warehouseman who was involved at the end of this situation, was also a pleasure to deal with. He was polite, patient, and very helpful. Our impression of him was that he doesn't have an easy job, but he is clearly grateful for it. We want him and the owners to know that we appreciated him as well. In summary, we are hoping the owners take note that they have a manager in Lafayette who cares about quality, integrity, providing great customer service, and professionalism. Although we had a very negative experience with the furniture and delivery response in Covington, it is because of our positive experience with Kyle, Keisha, and Kendrick, that we are still willing to shop at the Lafayette location as long as we do not have to deal with deliveries/situations from the Covington location. That seems to be the store in dire need of better customer service, professionalism, QUALITY CONTROL, better internal communication, and simple courtesy. (To be fair and clearer, our situation did not get worse because of the delivery guys. Also, for the record, we are not interested in getting anyone into trouble nor are we calling for a boycott, but there seems to be lots of room for improvement. The bad reviews for the Covington location seem to be justified. We are hoping upper management fixes the issues at this location because it affects the employees and customers at the Lafayette location.)

Definitely a great option to for any furniture or decor. Furnished my entire home and couldn't be…read morehappier with the outcome. Corey has been fantastic as our salesman. He is very knowledgable, always willing and able to answer any questions and added helpful advice when warranted. Based on overall value it's hard to beat their quick delivery, clear communication, competitive prices and awesome customer service.

Went in , wanted to shop local and not a chain store and Al was very informative about the…read moremattresses . I don't think we would have got that at chain stores . Pleased with our purchase . Love when we can help a local business out .

Al is always available to meet our mattress needs. He is professional and honest with all the…read moredetails. He goes above and beyond to make sure we are satisfied and happy with our choices.

Vickie Joy King is writing this review of Mattress Firm because I was very pleased with the…read moreTempurpedic adjustable mattress and pillow I purchased from you. After delivery from Baton Rouge came, the mattress was not centered correctly, so sales representative Jason from Ambassador Caffrey came out to my home on his day off to correct that problem. I was so appreciative of Jason taking the time to help me out. He is a warm personable man who generously devoted his time to help make my mattress experience the best I could possibly have. Thank you, Jason, for your kindness and eagerness to help me in my time of need. Sincerely, Vickie Joy King

My husband and I are shopping for a new mattress and happened upon Mattress Firm and Mrs. Barbara…read more From the moment we entered the store, she was kind, helpful without being pushy and an all around joy to work with. She did not try and sell us on the most expensive mattress, instead, listened to our concerns and pointed us in the right direction. We can't thank Mattress Firm and Mrs Barbara enough!!! Looking forward to a great nights sleep!!!

The owner is very rude and not professional. I never see anyone at this place but from the road it…read morelooked like it has some nice rustic furniture. The moment i walked in I was definitively underwhelmed with the quanitity and lack of quality of the furniture. Everything looks extremely cheap with slapped on paint. No one greeted us when we walked in. We found a bedroom set that was not bad. I had to get the man away from the tv long enough to talk to us. I asked him about the price on that set to which he replied very rudely that prices are written on furniture and walked away... back to his tv. This particular set didn't have a price on it that's why we asked but either way not a way to treat customers. After the rude response we just left. Ended up getting a set that looks quite similar with better quality elsewhere the same day. His loss.