My wife and I met the owner of the company (Paul) at the Buffalo Home Show and were interested in the promotion he was offering. He was quite personable and represented his business well. He gave us a promotional flyer with a price that was attractive and upon asking about any additional fees for including vents or removal of security bars on our existing windows, he said that was all included in the price. That was surprising to us as we were expecting to encounter extra charges, but, naturally, we were happy to learn about such a great deal. My wife called three weeks later to make arrangements and confirm the pricing, but experienced one of the most rude customer service interactions of her life. The manager was completely disinterested in providing any assistance. When she asked about the pricing we received from the owner, he said "absolutely not" and as the manager he would never authorize such a price. I called back later in the day and simply asked to speak with the owner, but ended up leaving a message with the same rude manager. It's been several days and no return call. Ultimately, I called a competitor, Buffalo Glass Block, and received a much more professional and courteous interaction. I hope the owner becomes aware of how his employee's behavior is costing him business and harming the reputation of his company. read more
