7 weeks for 4 steps--poor communication and failed inspections…read moreDo I have steps? Yes. That is the only reason this isn't a 1 star review. We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. The issues began when the initial pour completely failed inspection. The step measurements were wildly inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, they later admitted the mold had been stepped on by the crew. After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere.

7 weeks for 4 steps--poor communication and failed inspections…read more Do I have steps? Yes. That is the only reason this isn't a 1 star review. ​We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. ​The issues began when the initial pour completely failed inspection. The step measurements were inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor, Gage, was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, he later admitted the mold had been stepped on by the crew. ​After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. ​The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. ​While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere.

Long story short.We had work done on our sidewalk. At first everything was great, good workers…read more Three years later the sidewalk returned to it's sunkened condition. This was not due to a tree root or a leaking pipe. Since the warranty was for two years only I am out of luck. Had we received a partial credit we would have our entire walkway fixed. We both lost out.

Very knowledgeable and friendly. Great response time. Gave me very valuable information.read more

very pleased with this company and its employees, Did excellent work from beginning to end. i would…read morerecommend them for the roofing work that was don by all let alone the excellent cleanup work by all.

We had a great experience with thrifty roofs.They came out to give a estimate and brought samples…read moreof products.We were lucky enough to have them start are project within a few weeks and completed it with no problems.Brian suggested black gutters and showed us pictures of other houses done and we love it.

A stone and wooden column needed to be repaired due to water undermining the stone column causing…read moreit to shift. The crew that did the work, and additional pointing to the porch stone work, were prompt, courteous, paid attention to detail, and cleaned up the job site. Kaied and Eric answered all my questions during the initial estimate and during the actual work on the column. I would recommend Magic Stone to anyone needing stone work to be done at their property.

We had some bricks that were chipping off and cracking on our chimney, front of the house, and…read moreespecially under the front step area. I looked around for a masonry company which there are not that many in this area I did get a couple of quotes from roofing companies that said they had a Masonry person on staff, but then I saw this company mentioned on next-door. I checked out their reviews on the BBB and a few others that they had online and decided to go with them, I must say they were very good. They arrived at 8 AM worked consistently until 4 PM and only took a short break for lunch. They remove of the bad bricks, replace them and put a protective coat on all of the brick. I highly recommend this company.

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

Garage floor needed coating. The job was done meticulously…read moreand quickly for a fair price. The two gentlemen that came to do the installation. Mike and Lou were extremely professional and courteous. I would highly recommend this service.

Called this guy about prior work he did at my neighbors. He poured concrete over 6 fence posts and…read moreI wanted his help getting them out without breaking the concrete. I got 5 hours worth of spam messages about not knowing anything about concrete and some interesting pictures from him. Image him talking like that to some ones grandmother. Edit: 14 hours after I wrote this and the owners wife took a swing at me. Classy people added a photo of him asking for a reviews on facebook.

Everything went well from the contractor being responsive in providing a site visit and quote to…read morefinal clean up. Had a small concrete pad poured in a small backyard. Much of the work had to be done by hand. They had a very efficient team come twice; once for set up and then when weather permitted the pouring of the concrete. They were very timely, did excellent work and cleaned the yard better than it was before. Whenever I need work again I will definitely call them first.

Over the last 10 years or so Ivy Lea has sided my Daughters house, her MIL's house and windows and…read moresiding in my brothers house. Last fall they replaced the rubber roof over my Kitchen. While the roof was open they installed 6" of cellulose insulation over the12" of existing fiberglass. Happy to say the quality materials and professional workmanship are still there. Mark and the crew kept our house dry even with the unexpected rain during installation. I was happy to see how little ice I had on my roof with all the snow we had in North Evans this year. Mark and pleasant, courteous and did a great job cleaning up. The job was completed in its entirety just as Brad described, no " we'll come back later and finish the few remaining pieces" Thanks Ivy Lea for a great job.

$$$ These guys are about the Money!. I got a quote and almost fell over. I mean i get it you wanna…read moremake a buck but 20 grand for a 2 block driveway about 40 feet long. Now, if your upper middle class and have some extra cash, go for it. I'm sure their work is excellent. Falls in my category of call the Kirby vacuum cleaner guy... Not for the average , more the above average.