DO NOT use this company to replace your windshield. This company replaced a windshield for a customer that was leaking water. The customer was in our area and they agreed to pay us to replace the windshield. The workmanship was TERRIBLE!!!!! The windshield was not installed properly and the adhesive had failed. We completed the job in good faith and now they will not return our calls or emails. We never got paid. THEY ARE TERRIBLE!!!!!! Paula Titus-Auto Glass Xperts read more

These guys did a great Job and I like the lifetime warranty. my neighbor also used them and had no problems. I think the bad reviews here are for a company called American Glass Company which people confuse for these guys. my wife's sister also used this company and had great service. read more

The products (glass) used is by far very cheap. And yes I am speaking about this company, American Glass Professionals and not American Glass Company. Technician arrived at my residence and removed old glass and replaced with their product glass. I have a second car I mostly use so i left technician to work on vehicle at my residence driveway. I have camaras at my residence so I observed tech work. He then took my vehicle for an approximate 15 minute ride (a 3-5 mile ride) as I observed his route via vehicle GPS. Tech texted me and stated not to take vehicle through car wash nor highway for a couple of days. I left car on drive way and noticed on day 3 there was a crack on windshield. I called warranty service and they denied workmanship of glass. Note I never moved vehicle from driveway so to allow window to cure. The warranty assessor stated a small nick caused a +7 inch crack. The only person who drove my vehicle was their technician and the nick caused the window to crack so the warranty did NOT cover the windshield. If a nick can cause such damage to their product windshield then their glass product should not be on any Florida road, let alone any US road. Stay away from utilizing this company. read more

American Glass Professionals - Crack windshield. - Windshield Installation & Repair Near Me - Tampa, Florida

I would not recommend not going to this glass place for your windshield needs. I had my windshield replaced about a year ago and my whole entire Kowl on my car is coming apart from the windshield. They sent me a picture saying that it was already like this before installation. They did not mention this at the time of installation. I have been to several mechanics and an auto body repair shop that both state this is the glass companies fallacy. All that needed to be done was reinstall the urethane to the seal attached to the Kowl and before lowering the glass to my car. Now I am coming out of pocket to fix their mistakes. All while they made $800 from my insurance company. I really hope you don't get caught up in their inability to fix their mistakes. read more

An update to my review of 8/22/24. I finally received a replacement date... but, you guessed it, the date had to be rescheduled because the "windshield wasn't in yet." Heard that story since June 20. The reschedule date came. Received a text from the installer that the date would have to be rescheduled because he was "having trouble with his van." That was the last straw. Called the company and insisted that the windshield be given to another tech and be installed that date. Lo and behold, miracle van cure. The tech arrived late in the afternoon to install the new glass. End of the story? After he left, I saw that the rear view mirror was replaced on the new glass in the wrong place. It is partially obscured when I lower the sun visor. So, if you use this company, be prepared for lousy service and poor quality work. read more

AGP did an excellent job replacing my windshield. Technician was very nice and professional. AGP representative was very professional and thorough. Scheduling the appointment was a breeze. I would refer AGP for anyone needing a professional job done. read more

Perfect install on my ford explorer. Great customer service ans communication. Highly recommend. Far better than the well known "churn and burn" company that advertises mobile service and then tell syou its not possible. read more

Avoid at all costs. I was approached at the car dealership about having my windshield replaced "for free" due to the many chips the glass had in it. The filed with the insurance company and replaced the windshield. The first rain after the replacement, water came pouring in. I called and they came out to fix the issue, but again the windshield leaked. I had to deal with a real crappy attitude this second time. The tech was telling me that it was not leaking. We put the hose on the windshield and water came pouring in! He agreed to work on it again, but surprise, surprise, it is still leaking! I called again and now they are blaming the welding around the windshield for the leak!!! Of course the windshield never leaked before until I made the terrible mistake of letting this company come anywhere near my vehicle! I am now working with the insurance company to recover the money spent and recover damages for what they have done to my vehicle. Stay away from them and you will save yourself a lot of trouble! read more

American Glass Pro was suppose order us a Honda Dealership windshield. This was already approved by (SAFELITE - WHICH MY INSURANCE USES FOR GLASS EVALUTATION). When American Glass Pro came to the house, they had the same brand but not Honda glass. I understand that there can be problems with the cameras on cars if it is not replaced with Dealership glass and you are most likely voiding any warranty you have with the dealership in reference to the cameras not functioning properly. When I called American glass, they said they could see on my account that I did request Honda glass and that they would order the Honda glass, they informed me that it could take 4-6 weeks to receive the Dealership glass and that they would call me with the order confirmation. We have 2 cars so this wasn't a problem. After not hearing back from them for two weeks on when the glass would come in, I called them. They said that my Safelite would not approve the Honda glass. Problem is Safelite already approve the Honda glass originally when I was on a 3 way call with American Glass and Safelite, so I'm not sure what American Glass Pro issues is. On top of that they didn't even have the courtesy to call me with any update, I had to call them. read more

They replaced my windshield on Wednesday, used my car a few days later and the windshield is excessively making noises at the slightest movement. A lot of crackling. undoubtedly improperly installed. read more

They blew up my phone and email with dozens of texts calls voicemails and emails immediately after agreeing to have them replace my windshield. Then they reminded me daily every single day for over a week about my appointment. Then they didn't show up and when I reached out the next day they said they couldn't get what they needed to replace my windshield. Thanks for not letting me know after I stayed home from work waiting on you guys to show up! Signing up with them took over an hour at my dealership where they hang out and poach customers. Sorry but I can do this on my insurance app in 2 minutes using any other company and save myself this whole headache. I don't really believe 4 small chips is enough damage for me to need a new windshield anyways and it felt high pressure and scammy from the start. Very disorganized and scammy business. read more

They did a great job installing my windshield. Thunder Dodge recommended them for the replacement and I am very happy I went with them.

Trust the bad reviews. These guys are terrible. I paid for my glass a month ago, they've rescheduled me multiple times each time just blaming the dealership they get the glass from. I work for that dealership and know they are passing the buck. I tried them out to see if this business would be worthy of being referred to other dealers in our organization. Obviously they failed miserably. At this point I'm considering disputing the charge with my credit card company. read more

I was approached at the car dealer in Orlando, by their rep who noticed that a pebble had cracked my Windshield. He processed a claim, and all was set for the following week for someone to come out and replace it, I received a text everyday reminding me about my appointment. On the appointment day in the morning I received a call from the installer that I would be the last install, that he had to do a lot of running around in the morning picking up parts, and he had no idea at what time he would get to me. He called back at 5:10 pm, to tell me that he could not make it after all because now he was not feeling well. Half an hour later, I received a call from this company telling me that they could reschedule the work for the following week, that was not an option so I promptly Canceled. read more

The technician was very communicative arrived on time and did a great job. I was referred by my dealership after they noticed a significant crack I was avoiding for months turns out it was covered under my insurance quick and painless! read more

I have waited over two months for my windshield to be replaced only to be told they do not have it in stock and it is on backorder. We are talking about a windshield in which my crack has spread across from side to side. I was told they found one at a dealership and it was being shipped so I took time off of work to have it installed. I received all of the reminder text messages about the appointment that it was a go. today is the day it is supposed to be installed and I have not heard anything so I called only to be told they do not have the glass. I asked to speak to the supervisor and still have not heard back. I called Safe Light and I am getting my windshield installed tomorrow. American Glass Professionals has poor customer service and follow-up. I will NOT recommend them to anyone and I will make sure everyone knows how awful my experience has been with them. read more

Had a lot of issues with bad communication and installers that did not know what they were doing. I ended up having to report them to my dealer as that is where they first made contact with me. read more

they confirmed my appointment multiple times, including the DAY BEFORE. then send a message saying business is closed due to the hurricane which did not impact my area or their office down the road from me. if I didn't call today I would've spent the rest of the day waiting on the tech because the appointment was confirmed multiple times despite them saying they were closed. call your customers instead of depending on automated texts!!! read more