It is now 2/5/24 My Mom LEFT Rockbridge Oaks about 2 months ago. We expected another decline…read morebecause of the move but she has improved to the point that she no longer has to use her walker all the time. She is sleeping on a normal schedule. We have cut out some of her pain meds because she is so much more active now she does not need them. There is no doubt she was declining at Rockbridge Oaks because of the SEVERE NEGLECT. Don't listen to the words of management. Pay attention to their actions! If they say they will change but their actions do not reflect their words...RUN AWAY!!

Stay away until they get their staff sorted out…read more We just moved our mother out of here after her only receiving three showers for the entire month of November and rarely having her teeth brushed, among many other things. We tried for months to get things addressed but their promises were consistently broken, and this was the final straw. The assisted side is ok, but the memory care side is critically understaffed and undertrained. The office has a very high turnover rate as well. They are trying, but unfortunately failing, and all the good staff seems to be burning out. I do hope they get it together soon though, for the sake of the remaining residents and few remaining great staff members. They deserve better.

BrightStar Care of Chattanooga recently provided companion care for my mother during her battle…read morewith Pancreatic Cancer and they did a wonderful job. All of the Ladies that came to assist her were very kind and compassionate. They interacted with my mother in the most professional yet caring manner. They were there to meet her needs, yet they became friends with my Mom and that was special to our family. I would recommend them to anyone!!! We give them two thumbs up....... Greg Hixson, TN

I was unsure of what to expect when we hired BrightStar to help my mother at home after a hospital…read morestay, but we were very pleased with their service. The ladies that helped out were lovely, attentive, and very professional. I have recomended BrightStar to other families, and they have been just as pleased. I will definitely use them again for all of our future home health care needs. Elizabeth Lookout Mtn, TN

Doing a great job caring for my mother-in-law. Very pleasant atmosphere and caring caregivers.read more

From the owner: Contact us for more information.Morning Pointe creates a personalized service plan for every…read moreresident. Each individuals needs and preferences are taken into consideration. Individual care plans are reviewed regularly allowing staff to meet the ever changing needs of the residents today and in the future. Recognition and promotion of maximum independence, choice, dignity, privacy and autonomy are the standards at Morning Pointe.

Here are some pictures of the condition of the apartment upon move-in. I was told that this…read moreapartment had been vacant for a month before move-in day yet no one bothered to clean it, terrible "customer service".

This apartment community is very nice, and the staff is helpful and friendly. However, I've been…read morevery disappointed in the way they've handled their reaction to several cases of COVID among staff and residents. Unlike earlier in the pandemic when they were bringing food to residents' units, even after the large rise in cases around the Thanksgiving holiday, the DINING ROOM continues to be open. Today I found out my father has been diagnosed with COVID; although he wears a mask there are MANY residents who have been very careless about that. I blame them and the management for not taking the proper precautions with gatherings, including having a "Christmas Party" and keeping the dining room open. Please get wise about this virus!!

Overall: 3.5 stars; yet has potential for improvement…read more 5 stars for the building itself - well done. Apartments have nice finishes and are also well done. 5 stars for the staff - everyone is friendly, professional, nice, and takes care of the residents. Great people work here in every aspect of the facility. 3 stars for activities- hoping this improves as Ashwood grows. Not many activities overall and none that are mind- expanding or brian-developing. All of the activities are passive. 2 stars for food - this area needs major improvement. Same two soups for lunch and dinner each day, salad bar lacks variety and lettuce is wilted, no fresh fruit - only canned, not enough variety, both in terms of the food itself and nutrition - if fish (fried) is the main meal, then one of the soups is fish, if chicken is one of the main meals, then there is a chicken soup, food need a to be kept warm for the entire time of service, not just the beginning times of each mealtime. Hopefully the food quality will improve sooner than later. Will update review if/when that happens.

I came to visit a friend today. Here's iwhat I know about this place and my experience. My friend…read morewas in the hospital at Erlanger for a few weeks starting around April 15th. They transferred him here recently. This is located off of Exit 5 but I learned you can get to it easier using exit number 7. There's a parking lot where you can park at or you can park alongside the road. There's several buildings on the campus. You can enter thru the main entrances and simply check in verbally at the desk by stating who you are there to see. She will guide you where you need to go by just telling her what room number patient is in. By the way, The code to the bathroom is 1,2 and then hit enter. They have a therapy room where someone gets exercise or rehab to a certain degree. The people that work here were nice and helped me find the room, and even talked to me for a little while. I could tell they like their jobs. Nice facilities here though -to say the least.

PLEASE READ! DO NOT TRUST THIS PLACE WITH YOUR LOVED ONE!!…read more I'm disappointed that I have to give even one star in order to write a review. What you read below reflects my personal observations and experiences. This is what I witnessed: * I observed overnight staff placing 2-3 diapers on some patients, which appeared to reduce how often they needed to be changed. * I observed a nurse speaking with a patient who had been given Haldol and morphine regarding a DNR form. Based on what I witnessed, I was concerned about the patient's ability to make an informed decision at that time. * My loved one developed a bedsore that was approximately 4 inches across and 1/8 inch deep on his back. The wound was severe enough that I could see exposed tissue. * In my opinion, many (though not all) staff members appeared indifferent to patients' needs. * I'm not sure whether the facility has been remodeled since then, but when my loved one was there years ago, there was a persistent odor of urine throughout the building. * In my opinion, the food quality was extremely poor. Of course, there's more, but if you have other options, I would strongly encourage you to consider them. If you must place a loved one here, be a strong advocate for them. Know your loved one's rights. Do not sign anything unless you fully understand it and are comfortable doing so. Be extremely observant. Take pictures. Document everything. Communicate with your loved one and assure them that they are loved and can tell you anything. Ensure that they are not being intimidated, mistreated, or abused. A heartbroken family member.

$$$ unauthorized charges the very first month my mom was here which was Sept 2nd…read more No refund as of yet!!!! mgr and assistant disappeared overnight and many before those. The actual facility is great my mom loved it. Now she's stressed and unhappy!!! All we get is the run around from them The staff they do have left are overworked and they WILL NOT give you a contact for corporate do not give them access to your account they will take more than authorized!!!!! We need our moms money back !!

We moved my grandfather into this facility and he only stayed for a couple of months before we…read morefound somewhere else for him. He was miserable here, and we were miserable having to deal with the staff here. The management was rude - yes, to your face but especially if you could catch them while they thought you weren't in earshot. They lied repeatedly to our face. They were always understaffed. We ran into a kitchen worker in the elevator and he was disgruntled because he was cooking for the entire center and he was the ONLY one on the kitchen. I'd be disgruntled too, but it also explains why the food was almost always cold when it got to the table. This happened to be the cheapest place in town, and there's definitely a reason for that - you get what you pay for!