$$$ unauthorized charges the very first month my mom was here which was Sept 2nd…read more No refund as of yet!!!! mgr and assistant disappeared overnight and many before those. The actual facility is great my mom loved it. Now she's stressed and unhappy!!! All we get is the run around from them The staff they do have left are overworked and they WILL NOT give you a contact for corporate do not give them access to your account they will take more than authorized!!!!! We need our moms money back !!

We moved my grandfather into this facility and he only stayed for a couple of months before we…read morefound somewhere else for him. He was miserable here, and we were miserable having to deal with the staff here. The management was rude - yes, to your face but especially if you could catch them while they thought you weren't in earshot. They lied repeatedly to our face. They were always understaffed. We ran into a kitchen worker in the elevator and he was disgruntled because he was cooking for the entire center and he was the ONLY one on the kitchen. I'd be disgruntled too, but it also explains why the food was almost always cold when it got to the table. This happened to be the cheapest place in town, and there's definitely a reason for that - you get what you pay for!

This apartment community is very nice, and the staff is helpful and friendly. However, I've been…read morevery disappointed in the way they've handled their reaction to several cases of COVID among staff and residents. Unlike earlier in the pandemic when they were bringing food to residents' units, even after the large rise in cases around the Thanksgiving holiday, the DINING ROOM continues to be open. Today I found out my father has been diagnosed with COVID; although he wears a mask there are MANY residents who have been very careless about that. I blame them and the management for not taking the proper precautions with gatherings, including having a "Christmas Party" and keeping the dining room open. Please get wise about this virus!!

Overall: 3.5 stars; yet has potential for improvement…read more 5 stars for the building itself - well done. Apartments have nice finishes and are also well done. 5 stars for the staff - everyone is friendly, professional, nice, and takes care of the residents. Great people work here in every aspect of the facility. 3 stars for activities- hoping this improves as Ashwood grows. Not many activities overall and none that are mind- expanding or brian-developing. All of the activities are passive. 2 stars for food - this area needs major improvement. Same two soups for lunch and dinner each day, salad bar lacks variety and lettuce is wilted, no fresh fruit - only canned, not enough variety, both in terms of the food itself and nutrition - if fish (fried) is the main meal, then one of the soups is fish, if chicken is one of the main meals, then there is a chicken soup, food need a to be kept warm for the entire time of service, not just the beginning times of each mealtime. Hopefully the food quality will improve sooner than later. Will update review if/when that happens.

Here are some pictures of the condition of the apartment upon move-in. I was told that this…read moreapartment had been vacant for a month before move-in day yet no one bothered to clean it, terrible "customer service".

I initially posted a 2 star review on this business but since they have changed the location…read moremanager, things have greatly improved. The person under my care is so much happier and has decided to remain at the facility.

From the owner: At Southern Heritage Independent Living we know how much your loved ones matter…read more We provide a comfortable and happy life for all of our residents. Our community includes an Independent Living Community for seniors who want to live more independently! Our facilities offer dedicated support and assurance for seniors at any stage. We also know the importance of family, friends, and visitors. We offer a visitor program where loved ones can visit and socialize.

Georgous place. My mom has lived here for 7 years. It is like a resort. So much attention to detail…read moreand the staff is always friendly. I am glad she lives here.

FOOD TERRIBLE rent goes up on a regular basis. The apartments and common areas are extremely nice…read morebut if you want good food don't rent here. The managment has recieved multiple complaints but doesn't respond or improve the food it appears they just don't care.

PLEASE READ! DO NOT TRUST THIS PLACE WITH YOUR LOVED ONE!!…read more I'm disappointed that I have to give even one star in order to write a review. What you read below reflects my personal observations and experiences. This is what I witnessed: * I observed overnight staff placing 2-3 diapers on some patients, which appeared to reduce how often they needed to be changed. * I observed a nurse speaking with a patient who had been given Haldol and morphine regarding a DNR form. Based on what I witnessed, I was concerned about the patient's ability to make an informed decision at that time. * My loved one developed a bedsore that was approximately 4 inches across and 1/8 inch deep on his back. The wound was severe enough that I could see exposed tissue. * In my opinion, many (though not all) staff members appeared indifferent to patients' needs. * I'm not sure whether the facility has been remodeled since then, but when my loved one was there years ago, there was a persistent odor of urine throughout the building. * In my opinion, the food quality was extremely poor. Of course, there's more, but if you have other options, I would strongly encourage you to consider them. If you must place a loved one here, be a strong advocate for them. Know your loved one's rights. Do not sign anything unless you fully understand it and are comfortable doing so. Be extremely observant. Take pictures. Document everything. Communicate with your loved one and assure them that they are loved and can tell you anything. Ensure that they are not being intimidated, mistreated, or abused. A heartbroken family member.

If giving a Negative rate was an option, that would much better suit this rating. I am an LTC nurse…read more(I do not and will never work at this facility), and I am aware of how the everyday routine of nursing care goes for Skilled facilities, as the facility where I am employed is both LTC and a skilled facility. At the end of March, my father was admitted to this place. He is recovering from a severe cerebral hemorrhage that left him with a tracheostomy and a peg tube, unable to speak, walk, move his arms, or do pretty much anything other than sleep and look around the room. At first, things seemed pretty normal for a Skilled Nursing Facility until I started to learn the truth. Such as using towels to clean patients rather than wipes or disposable clothes, not normal or sanitary. Walking down the halls and seeing naked patients being changed with their doors wide open for anyone to see, again, not normal and could be considered illegal, let alone dehumanizing. Call lights and respiratory alarms are being unanswered for hours, literally hours, with nurses, CNAs, and respiratory techs standing and sitting in the halls completely ignoring them. This was all just what I witnessed outside of my own personal experience with care for my dad at this facility. As I stated previously, my dad is recovering from a cerebral hemorrhage and can not speak or move. He was placed at the bottom of the building in the very last room, the furthest away from the nurses' station. If there was an emergency (and there definitely was), no one would have heard it or known until someone rounded on him. By the End of his 3rd week working with PT, OT, and ST, my father was beginning to emerge. He was starting to speak and assist in oral care, and following commands to some degree; it was amazing headway. However, the day Respiratory began trials on capping his trach, it all changed. We agreed to wait until his CPAP was brought from home to try an overnight capping trial, as before the brain injury, he was diagnosed with OSA. The Next day, when I arrived at the facility, I learned that despite our agreed-upon plan, my father had started on an overnight capping trial and failed due to becoming apneic. Its literaly in the name (Obstructive Sleep Apnea). My father was different than the day before. He was shaking, unable to speak at all, and his limbs were almost completely stiff. When I alerted the Nurse to his change and inquired about medication changes or an assessment. I was met with "this is normal," and I'll put him on the board for the NP to see." The nurse did no bedside assessment, she never documented the abrupt change and decline in his physical or mental status, she only charted that I asked about his medication, my father went 4 days without the NP seeing him. After that, I was called by his social worker and informed that he would be discharged home with home health, that he would not be receiving any new treatments, and that the therapies he was getting could be done with home health. While home health was our goal for discharge, it was quite abrupt, and he was not medically stable considering the decline. He was never sent for a CT to make sure there were no new brain injuries or changes. He was never assessed by the NP, when he did come, he only spoke to me at bedside about medication and completely disregarded what I said about his decline. The Process of discharge was just as horrible as the care my father received. I was contacted by his social worker 2 days before his discharge and informed that there was no home health agency set up, that I needed to find one, and that his insurance denied him being brought home via EMS, and that I would have to set up transportation. None of these things I was able to do, as it is required that the facility set up the transfer of care and transportation via non-emergency EMS. It took me calling other facilities and companies to get it sorted, and finally, the social worker supervisor started working on it and helped get things in order. As for a home health agency, I had to call a local company and explain the whole situation, and thankfully, they accepted him. This place took away the progress my father had made in recovering; it almost took away my family's hope that my dad could have a meaningful life. We still do not know how bad the damage is and how much he can recover, but since he has been home, he is making small improvements little by little. I could not ever recommend Standifer Place as an acceptable or safe SNF, LTC, assisted living, or business to anyone. The state should do some serious investigating of this place and get some help for the people who currently live there and have to receive services there. They have a right to live and heal in a safe, clean, and honest environment. Unfortunately, Standifer Place is none of these.