The care is good. They will bleed u dry after the stops paying and refuse to give u options for…read morecheaper care. My mom paid out over $24,000 from December to the end of January for what. She got covid while at this place in December and the insurance refuse to pick up the cost for that month. They was under lockdown due to the cases of covid in there. Now they are sending me a bill for something that happened at the start of where she was paying for it 3 months ago. They refused to give her any option of any other care facility that would have been cheaper other than to go home. I knew that they was going to bleed my mother dry of any savings she had. Be warned of this place. Ask for any options after the insurance stops paying, find another place that is cheaper by half and do it before the insurance rans out.

Beautiful building and grounds. The atmosphere inside was very cheerful for the patients as well as…read morestaff.

My mom has dementia and needed an assisted living . After visiting and searching many places we…read morefound Summit View. We decided for Summit View and we made the right choice. This place is so unique and it is because of the staff: they are really committed to help the residents, they are kind and helpful and the care in this facility is simply excellent. Kendra is an angel, always so nice and helpful and April is particularly my mom's favorite (though like everyone is great here). My mom is comfortable and in good hands, and I am happy and grateful. Summit View is God's sent.

I had to move my mother to Chattanooga and while I invited her to live with me, she wanted her own…read moreplace. However, due to mild dementia and multiple falls, she couldn't live alone. As an RN with over 20 years experience, I did through research on Chattanooga area assisted living. I then took her around to visit these places so we could make make a choice. Although Summitview was an old building, the staff was GREAT! They were the most accommodating on things such as special diets, were the most affordable, and didn't have add-on or hidden charges Most important of all, my mother felt more comfortable there. After 2 years, she died at Summittview in her sleep. They had never raised their prices but more importantly, they provided excellent care. I will always be grateful to them and would highly recommend them.

Can't ask for better care for my father. The staff is knowledgeable and compassionate. The grounds…read moreare beautiful and the rooms and clean and comfortable. I would definitely recommend this facility to anyone in need of their services.

Before I begin, the Nurse Practitioners and most physical therapists here are fantastic!…read more But I sat every day with my great grandmother and observed very untrained, careless CNAs avoid doing their job every single day. My great grandmother just had surgery, she has staples and an oozing scar. Every time her drainage got on her clothes and bed sheets they gave her disgusted looks and made her sit in it for HOURS before coming to change her bandages, clothes, or bedsheets. They even try to tell us she doesn't need it changed as it's obviously wet and the bed is obviously stained with blood and pus. CNAs would rather go eat and go on break than take 10 seconds to change her bedding! I asked them if they would like to lay in that bed. I didn't think so! CNAs are not legally allowed to change oxygen tubing or tanks because they are not properly trained, although if they are trained to do so, they are allowed. I do not know their training here but I know their CNAs are IMPROPERLY TRAINED. They would take her oxygen off and have her do things without it Bc they were too lazy to move her tubing to a portable tank. And when they did move her tubing to a portable tank, they didn't bother to check how many liters of oxygen she needed and gave her less or more of what she is prescribed. This could cause oxygen poisoning and KILL YOUR LOVED ONE. IF YOU COME HERE, keep an eye on the CNAs. They will do whatever they can to be lazy and avoid things. And it doesn't take much schooling to be a CNA. Do not trust that they always know what they are doing! Know YOUR facts, and correct them when they try to get away with things!

my mother is currently in skilled nursing, and in my opinion it is abysmal. They use contract…read morenurses that are not well trained, and provide minimal nursing care. Dietary needs are not met and the food is not inviting. A paucity of care and attention. in my opinion, do not send a family member to Alexian.

This (expensive) life-care facility is terrible. My parent has been there for about ten years, the…read morelast several of which have been in assisted living and occasionally skilled nursing. This facility is unable to accommodate even a common dietary restriction (gluten-free) with any consistency. My parent frequently gets sick from eating items that staff has said are fine and safe to eat. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't want to pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they sometimes have to bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with, not total strangers! Food service is another place Ascension/Alexian cuts corners. Small illustration: At the price point that is charged, and the amount of money required to buy into lifetime care, I would expect at least one or two homemade salad dressings a day. But nope, all salad dressings come in a packet of low quality pre-prepared junk you would buy at Grocery Outlet. And salad dressings are SO EASY to make! Also, the main dining room serves a LOT of buffets to cut down on staffing requirements. These people are old, and navigating a buffet is difficult with a cane or walker. Many residents are too proud to keep asking for assistance so they either struggle, or just skip a meal. On the many times I have dined there, it has always been a most underwhelming experience with quality of food served. I swear, the food at Shoney's is better than Alexian. It is very clear that the new owners, Ascension Living, are in this to make money. The elevators are dirty and some are scratched up, many places are overdue for a new coat of paint, some areas are overdue for new carpeting, and much of this facility just looks "tired" and in need of attention. Look around the grounds and you will see piles of cigarette butts where employees gather to smoke. Employees park in the closest parking spaces so relatives and visitors have to hunt for a place to park. When my parent was in skilled nursing, the nursing staff were HORRIBLE. Sometimes I would finally have to go up to the desk to find out why no one was responding to a request for help using the restroom, and there would be the nurse, playing on her phone, irritated that I had interrupted her. The overall management is consistently non-existent. When calling the business office, no one ever bothers to answer, and calls go direct to voicemail. Same when calling the administrative office, straight to voicemail. How can you conduct business and impress prospective residents with your customer service when no one ever even answers a phone??? In the last several years, this place has gone so far downhill, I wouldn't place my worst enemy here. Compared with someplace well-run and well-managed like the Spires in Rome, Ga, (another continuing care community), Alexian is like the lowest bargain basement of a place that charges Four Seasons Hotel prices. If I could get my parent out of here, I would, but they're too old now to make that kind of big change. Stay away from this sorry excuse of a retirement facility. It seems to only be all about the money to them, not quality care for the residents.

Avail is a community that strives to give great care for their residents. My dad lived there for…read morethe last year of his life. Our family had vast previous experience in the independent/assisted living/caregiving in the home and long term care world. NO ONE could even touch the level of care and service that our family received at Avail. Chris helped us to have realistic expectations-and then he and his staff exceeded them. This is tough business, and they do it better than any group that we experienced. The facility was always neat and tidy. They offered outings that were fun and available to all. The food had a lot of variety. I will always be grateful for the exceptional love and care that my dad and our whole family received from owner/executive director Chris Beckstrand and everyone there.

After much thought and research, we have found the most amazing new home for my stepdad…read more AVAIL on Stuart rd in Cleveland Tn is thee place. Chris Beckstrand and Kim Brooks are very special people and we are so thankful for them and their staff. A+ to them all

The angry screaming woman called the police on me and told them I was trespassing. LOL…read more The truth is the angry screaming woman refused service because she didn't like the fact I wouldn't get on the table; I needed to sit in the chair as I was not feeling well due to a suspected ear infection. These people are angry that you're even there, and it's evident as soon as you walk in the front door. They provide masks and insist you wear them the entire time there. I was having trouble wearing a mask that long with the ear issue. Joe Biden says Covid is over. They must be addicted to those masks.

Went today for cough, everyone was kind from walking in the door to leaving. Listened to my current…read moresituation and responded. Did not wait long came early for web check in and was in before my on line appointment.

Caring staff. Took very good care of my Father. Very prompt on any requests we had. Made him as…read morecomfortable as possible. Would recommend them any time.

The staff is really nice, but it's hard to get anybody to answer the phone and you never get your…read morereports back or sent to your doctor's office right. I've been waiting for over a week and we've requested twice. This has happened before.

I've had 2 MRIs performed at the Ringgold facility and am completely satisfied with the results.read more