Booked a room through Expedia day of a long road trip. Didn't think I'd make it there in time so I called and tried to cancel. Was told that I couldn't cancel unless it was through the Internet.
Expedia site said no cancellations inside 12 hours of the reservation with no refund, so I drove until almost 2 am to get there. The same guy I had talked to, "Mike", told me that he had cancelled my room and given it away.
When I pressed him on this and recounted our earlier conversation and the no cancellation policy, he changed his story and tried to tell me my credit card had been declined, which was obviously a lie.
Now trying to find a place to stay near pine bluff in the middle of the night. 1 star because it won't let me give 0 and I would strongly advise anyone to avoid giving this motel their business. read more