We had reservations at another hotel but it was disgusting. So we were scrambling to find another hotel. This was our 3rd attempt at finding a place, evidently there was a convention in town. We were tired and hungry from traveling. Crystal at the front desk was amazing. She was so kind and reassuring. She happened to have 3 cancellations and got us right in! Crystal saved our trip! Rooms were nice but the customer service was outstanding! read more

Let me just say that Crystal was amazing and did her best to help us. We arrived at 2:45 pm after driving for 12 hours from Atlanta GA to visit my family. We got checked into room 315 and it seem like everything was good while I got my son bathed and ready for a nap, until I noticed the back of the bathroom door during my bath. It was filthy (like it was splattered with something), and I got out and dressed. This made me look over the rest of the room. The floor like like it hadn't been mopped under the bathroom sink. And there was damage to the wall. I took photos and went downstairs to speak with the front desk. I asked if they were aware of the damage to the wall and other furniture as I didn't want to get charged the $250 fee for damage that was done to the room before we got there. She was appalled and immediately pulled us from the room to move us to another. My son and I packed out thing up and she went to inspect another room (135) and she informed us that that room wouldn't work but didn't tell us why. We then went and walked through rooms 110, 111, and neither where clean enough. There were stains and black hairs on the bed. She then went to upgrade us to a suite (room 326) but when we walked in there look like there was mold on the walls. When she touches them (checking to see if they were smudges), they flaked off the wall.So we're were back to square one. This whole time she had tried calling her managers and GM multiple times but no one would answer. Her GM finally called her back around 6:30pm and asked what was going on. When she was informed, she said that she had a problem that I waited until 6:00 when I checked in at 2:00 for me to find an issue with the room. She basically implied that I made the room dirty on purpose to get a discount or free upgrade (both my son and I are blonde and the hairs were jet black -_-), and informed Crystal to tell me that if I didn't like to rooms to refund me and I could leave. The issue is that no other hotels had the availability that I needed for my trip and I would have needed to go all the way to Little Rock and couldn't drive that far out of the way. I told her I didn't want to leave I just wanted a clean room. She then told Crystal to put me in room 135 as she had inspected it herself earlier that day (I believe this is t true as you'll see why later). At this point I had been awake for 30+ hours (I worked a 12 shift before starting the drive) and just wanted sleep. The room at first glance seemed okay and after asking for new blankets (one of the replacements was a duvet with no blanket) as they had stains on them. We settled in to finally sleep around 8:00 pm and this started our stay from hell. I guess the maids and head maid were furious that someone had complained as we received no maid service on 5/14 and 5/15. Anytime we needed towels or sheet we needed to go to the front desk or directly to laundry. My mother used to work at this location and literally had to physically go into the laundry room to get the things we needed while the front desk person supervised. Wednesday we had to take the trash out ourselves. we also discovered that the room shower curtain had mold growing on it (if the GM actually looked over the room how did you miss the growing mold?). I tried to be discreet when I brought it to the front desk and asked for a new one. The lady gave me a replacement one with no secondary liner. I then went back to get one with a liner and the young man who had taken over the desk gave me the second one and told me that I could bring the other one back later (relevant later). Things were fine Thursday and Friday, however Saturday things went to hell. We packed our things and went to check out and after we left I received a phone call about 2 1/2 hours later saying that they charged me $100 for the missing liner and the duvet that had the blanket missing. And the person who accused me of taking them was the same head maid that got in trouble for me being put through five rooms that weren't clean. They never even questioned the front desk workers who were there for the exchanged bedding and shower curtain. They just believed the word of the head maid. The worker who had called me was yelling at me over the phone and arguing with me without letting me explain and then when I told her that the GM needed to call me she said fine and hung up on me. Don't stay here. They don't clean and when you complain they charge you fees with no reason and scream at you. Worse 668 ( plus the $100 they refuse to refund me. Totaling almost $800) that I have ever spent. The money isn't even the issue is the principle of the matter and the fact that they believe the word of a jaded employee without asking questions or checking cameras and as a General manager in the customer service world I would never treat a customer the way this GM treated me. Even if I wanted to my boss would fire me. read more

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Solid 3 stars on the review...SOLID as in strong, firm and unwavering. The main contribution for my whopping 3 stars goes to Reshon, the first desk attendant who was amazingly pleasant throughout my stay. Always asking if I needed anything, extended her help in connecting my tablet to the horrible free WiFi offered by the hotel, kept hot coffee, cold water & fresh cookies available for guests and wore a smile her entire shift. If it weren't for Reshon and the ultra hospitable manager on duty I'd honestly give the hotel a single star. The stench when you walk into the front entrance is horrifically potent. I don't even have a scent to compare it to; just know its bad. The hallways also reek of something unpleasant. The free continental breakfast is not edible by human beings. If you stick to the coffee and yogurt you'll live another day. I did however think the pancake making machine was cool. It rolls the pancake out like a Xerox machine. The room was decent. Standard quality linen, old bathroom entirely but it was equipped with my two favorite things, MICROWAVE & FRIG!!!! Wooohoo! Parking is free and plentiful. The property is within walking distance to a gas station, McDonald's and Anne's Country Cafe (all worth visiting if you must stay here) Lastly, there's a fitness room consisting of 1 treadmill, 1 bike, 1 elliptical. So, 1 star for Reshon (& staff), 1 star for appliances in my room and 1 star for the treadmill I spent hours on. Respectfully, ~Christy read more

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This establishment is very clean, very quiet and well managed and maintained. I previously stayed at the White Hall location and did not experience the customer service nor the cleanliness I experienced at Pine Bluff location. The front desk care was very inviting and the room service was second to none. I was there 3 nights and four days and the food was up to par. Hats off to this location, keep up the good work. read more

We stayed one night on our way to New Orleans. It was very nice. It was clean, the bed was very comfortable and the breakfast was nice. There were several choices but the automatic pancakes were very flat and tasteless. We had trouble with our key, we had to get new keys twice and neither worked, they changed the battery in our door lock and still didn't work. However the young lady at the reservation desk was very apologetic and kind. She came up both times and used the master key to open our door. If we are ever out this way again I would definitely stay here. read more

Although the staff was very friendly and having a room at the back of the motel it was very quiet....however when going to take a shower, found a bath mat covered with mold and who knows what else! Also rather odd the majority of channels on TV were religious or for kids, doesn't even appear to be basic cable. Pretty disappointed in this Holiday Inn, because of the nasty bathroom! read more

Holiday Inn Express & Suites Pine Bluff - Disgusting! Bathroom mat covered in mold. Won't be showering here. - Hotels Near Me - Pine Bluff, Arkansas

The staff was very friendly and apologetic. The bed was comfortable and the breakfast was a typical hotel breakfast. But we were very disappointed in our stay! The WiFi was down the whole weekend and the fitness center was out of order. It appears that the fitness center will be out of order for an indefinite time because they were storing items and furniture in there. The room had a mildew scent. There was a huge horrible stain on the curtain and on the vent. read more

Great place!! Just stayed here last week and it was clean, well maintained, and customer service was outstanding and it was a quiet area with a gym and pool!! Definitely recommend this place! read more

I travel for a living. I have never seen a more coordinated group effort before in all of my travels. From the moment you check in to the moment you leave you will notice that everyone there is working, they are working with a smile on their face and friendly. I really took notice when the manager was training the check in staff late at night, making sure that the incoming guests were taken care of quickly yet she also had time to make sure that the check-in Coordinator was comfortable doing her job well. Thank you! Well done! #FNAFGG read more

The hotel itself was below average. The room I stayed in had issues with the air conditioner squeaking when it was running probably a bad belt or something with the fan, so I wasn't able to run it while I was sleeping. Additionally, the property had a very run-down look to it. When I checked out in the morning my bill looked fine, with the standard charges on it. However, when I got my credit card statement at the end of the month, the charge was $81 higher. The front desk clerks that I called said that it was due to 3 pillows missing from the room, but I never noticed any missing when I checked in, and only had a single carry-on sized bag so it would be physically impossible to fit 3 pillows in it along with my other items. The clerks took my number and said they would have a manager call me back, but it has been 4 months so far and I have heard nothing. I attempted to dispute the charge with my credit card, and initially got the charge reversed. But the hotel again stated that they were missing 3 pillows and rebilled me for the $81. I heard from Holiday Inn corporate, but they said the refund was up to the individual hotel manager. I have informed the other people in my office to never stay at the Camden Rd Holiday Inn Express again, due to their lack of customer service and billing for fake charges. I would give this place a 0 star review, if that were possible due to thier complete lack of customer service. read more