Run, don't walk . . . away from this agency! I hired them to do a background check on a person and explained that my attorney needed the information asap. On the original phone call, I was quoted $400 by the woman who answered the phone. Later, when I spoke with Jay Groob, the owner, he said for $2,500 he could do a "complete" check. My biggest concern was that this person was married and/or divorced in New York, and we needed that verification. I provided Jay with names, dates, addresses, etc. because I had already done some checking myself. I explained that I couldn't get any more information on the marital status in New York because I was told that information would only be given to the married parties. When I asked him about that, he said he had "other ways." Five weeks later, our attorney still had no report. I assumed it was because he was doing the "thorough" investigation he promised. We had to call to finally receive the report; and when it was received, it didn't contain the criminal portion. . . . thus, another phone call to them. They then sent the criminal portion and said it was a mistake that it wasn't done. Also, we discovered later that the person in question was very nervous about what the findings would reveal. Well, they didn't reveal much because I believe only perfunctory work was done. His "ways" were only a "way" to get $2,500 versus $400. Run . . . don't walk! read more

Jay Groob and his team at AIS are amazing! As an attorney I need a Private Investigator that is on point for my clients and I have used Mr. Groob for over 20 years. Mr. Groob and his team respond immediately to requests and undertake a through and professional investigations. I have received amazing and unexpected results for the benefits of my clients. He has found evidence and witnesses that I did not even know existed. Thank you Jay! read more

If you need to hire a private detective to investigate a wrong-doing (and I hope you don't need to), think twice, then think three times about hiring this company. They will tell you they can help and you have to give them thousands of dollars of "retainer". You tell them what you want specific information about and they end up giving you a totally worthless "report" of 76 pages of unidentified and unidentifiable photographs and information you already gave them or you can find for yourself on a search engine on internet. Then you try to contest that you did not receive the services contracted for by giving the retainer, and they totally distort all the facts and blame you. Save yourself a major headache and don't use them. read more

I hav​e​ known Jay Groob since 1993 and have used American Investigative Service since then. I will never forget Jay's assistance on our very first case together. I represented a woman who was very, very badly hurt in a​ ​pedestrian/motor vehicle accident. Unfortunately, liability was difficult as there were seemingly no witnesses and a very unfavorable police report. I had my work cut out for me, or I should say that Jay did. Jay went to the scene countless times, tracked down a witness who helped us and came up with a great idea. (Mind you, this was before google maps.) We felt that if we could show the area in a clear way then everyone would realize the driver's story was untrue and our client's version was true. We needed to show that the driver would not travel the many streets it would take to turn his car around and was instead taking an illegal U turn when he struck our client. Now for Jay's idea: get an aerial shot of the locus of the accident and the many streets the driver would have had to travel if he was telling the truth. Jay hired an airplane, dangled out from it and got a perfect aerial shot. A case which could have been lost instead settled within a year of Jay's excellent involvement. The settlement was for a huge amount of money and against one of the leading firms in Massachusetts as they represented the driver and the TV station he worked for. I can say that Jay takes on every project with imagination, fearlessness and a great demeanor. That has always been the case in the 22 years in which we've worked together. I highly, highly recommend Jay Groob. ​Y​ou could not do any better. read more

Due to the sensitive nature of the field, I won't get into why I've used AIS. I will say that I found them personable and very capable. I was satisfied with the ongoing work, results, and follow up. I also felt that my sensitive information was in the hands of people who cared. Not sure how to explain that, except perhaps that I left the first experience with them feeling comfortable with a potentially very uncomfortable situation. The services of AIS are actually much broader than I'd expected, and I've returned becoming a repeat customer using them for business and personal reasons. Would definitely recommend. read more

I was extremely happy with the outcome of our investigation. I would highly recommend this company. I was constantly updated and they were very professional. read more