Wow--what absolutely horrible, insensitive, unprofessional service we witnessed tonight! We called 911 due to finding an unresponsive woman on the sidewalk near NE Fremont/61st in Portland on 7/12/26. The two jokers arriving from from AMR were rude to us, and appeared annoyed by the call. They were blatantly uncaring toward the woman, kicked her body to rouse her and when she came to, they simply allowed her to get up and leave without checking her vital signs. Look, I know it's a stressful job and your employees likely become despondent to the human side of things, but these two trashy, unkept lowlifes don't deserve the privileges of being employed in such a crucial field. Do better, AMR. read more

I am 76 years old and I was taken to my hospital (the closest) with pancreatitis. The GPS on my phone says it is a 6 minute car ride from my apartment. They are charging $1,894 (???) for that very short ride. I was in severe abdominal pain, and the ambulance didn't have any shock absorbers. It bumped down a road (that I frequently drive) the whole way, which added to my discomfort. This outrageous bill looks like a bill for a 6 minute helicopter ride, not an ambulance! But when 911 is called, are there other options? I will do everything within my power in the future not to go by ambulance. To top it off, Providence is refusing to cover my overnight stay, and I have to fight that, too. Health care in this country has me wishing I lived somewhere where the patient truly came first - not outrageous profit. read more

Paramedics that are dangerously untrained. I'm about to describe just one of the ways these "medical" professionals behaved, on what became the worst night of my life. These "paramedics" swaggered casually by me and stood in the street, without badges or identification (the one named Adam: "uhh, huh, yeah, I lost my badge"). I had just finished violently convulsing from a seizure (first time in my life). In all the involuntary movement, my shirt came down in the front and I, being in and out of consciousness, didn't realize that my breasts were fully naked and exposed. But these guys sure thought it was hilarious. In the ambulance, the paramedic chuckled, casually talking to the driver about my exposed "titties" and they bantered about how my body looked, while I lay in pain and fear on the gurney, unable to pull my shirt back on. I heard everything they said, but I appeared to be asleep. They laughed together about me and he never covered me up with anything he just let me be totally exposed and naked. He eventually leaned over me and I could smell his putrid breath, as he slowly, casually pulled my shirt sleeve back on. He said, and I will remember this verbatim until my dying day, "Come on lady, look, your tits are popping out!" He thought I couldn't hear him because my eyes were closed, I suppose. I've called the company to complain, no one answers or calls back. read more

For long range air medical transport means that we have to be meet at both end of the transport by an ambulance to get us to our destination. We travel with a ton of gear and a "sled" which is a gurney that is configured to fit in the aircraft. This is where a company like AMR comes in. The crew was on time The crew was professional The crew was friendly and personable The crew helped in every way possible The crew knew where to go, how to get there, and new alternative ways to get us to the airport to avoid the horrendous traffic The ambulance was spotless So special thanks to the crew of AMR 467 who picked us up at the Portland airport on 11/10/21 read more

American Medical Response - Medical Centers Near Me - Portland, Oregon

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Worst Ambulance Company in the World. They are money grubbing Leaches they appeal with your insurance company your plans discount and try to collect from their patient's money they are not responsible to pay. It is hard for me to give even one star. I am going to report them to HIPPA, CFPB, FTC, and FDCPA. I am wondering how may other Souls have been raked over the coals by these money grubbers. read more

As everyone else has already said, you won't be reading this until it's too late, because no one is going to check a Yelp review when they need an ambulance. I have no doubt AMR counts on this fact. But let me make this as clear as possible if you do happen to read this ahead of time: AMR SHOULD BE AVOIDED AT ALL COSTS. As a responsible consumer with an 830 credit score, I can say without exaggeration, that AMR's billing department is a con game. Think payday loans scammy, with deceptive customer service and endless manufactured "late charges." I didn't choose AMR, they were just the ones to respond to my 911 call in Portland (my spouse blacked out and hit the sidewalk). I had misgivings immediately, because they would not transport to the in-network hospital, despite multiple requests. They claimed Providence was too busy and instead drove to Emmanuel. But that was only after sitting in front of my house for 45 minutes --very annoying, given they made such a big deal out of not providing in-network service based on timeliness. The EMTs were not helpful, but that alone doesn't warrant a one star rating. What does is AMR's abysmal billing department. Be very, very careful with them. As others have pointed out, even if you pay on time, they will manufacture ways to send you to Collections. Despite a perfect payment record, apparently if you are not on a payment plan to begin with, they will send you to collections. Yes, a customer service person literally said that! Making matters worse, once In Collections (again, despite a PERFECT payment record), a Collections agent offered a $60 discount if the entire balance was paid off over the phone (They were accepting $340 immediately for a $400 remaining balance). We took the offer and paid it off. I even called the next day, and confirmed that the balance was now zero. Except lo and behold, today I have received a bill for the remaining $60. The bottom line is that these people are liars. Get everything in writing. They are scam artists. If you're lucky enough to read this prior to needing ambulance service, consider yourself warned. read more

Charles and Derrian are SPOT ON with the billing from this company. Please note that the people who actually picked me up were fabulous and so this is all about the BILLING department. They billed the Pick Up location? Yes I gave the crew all my info and the Hospital had no problem billing me. WHY would they bill the pick up location? Upon discovering this issue (4 months later) as we tried to reconcile this medical sh*t show, I contacted them and updated all the address and insurance info to get this resolved. Its fully covered by my insurance. Fast forward 2 more months and I have been lied to and repeatedly given the runaround. Absolutely unacceptable and I still have not received documentation from them. Their "Billing Specialists" - Absolutely ridiculous. read more

I want to give major thanks to Courtney and Abigail for picking me up from a bike wreck and getting me to the hospital with smiles. They made a very unpleasant situation super fun. Thank you! read more

DO NOT EVER USE AMR!! By reading these other reviews I feel almost like i have a family by what this company has been doing for 8 YEARS to people! I went to urgent care in 2022 for intense stomach pain, the doctor thought I was "having an appendix burst" (to only find out later I have IBS) & called an immediate ambulance on me even when my boyfriend was more than willing to take me to the hospital since he was with me at urgent care. Bill should of been sent to the doctor who falsely read my symptoms of an "appendix burst" for poop if anyone was to be billed. I recieved a $2000 bill from AMR a YEAR later saying it was due in 3 weeks for literally just sitting in their van. My insurance company then paid them $800 for it but AMR lied & said they only paid $126. Both my insurance company & I called them multiple times over their false bill & they kept saying they were going to "fix it". Knowing I also still wouldn't be able to pay the rest of my bill, I then applied for financial assistance. (by the way I was told it takes 1-2 months for it to even get processed in their system) 1.5 months later they just removed the bill all together thinking they recieved my financial assistance, as well as them fixing their "issue" with my insurance I now have a NEW $900 bill which is again "due in 3 weeks". So i call today asking about the status of my financial assistance TO ONLY BE TOLD THEY HAVE ABSOLUTELY NO PAPERWORK OR APPLICATION FROM ME!!! While knowing it takes 1-2 months for it to "be processed" there's just no way they lost all my information. Considering it was ALSO ALL of my personal information you could possibly get from someone I am beyond sick & disgusted & back in another fight with this company. They are a scam. They are just purely money hungry & do NOT care about human beings. Sick. read more

These folks are an outstanding group of professionals operating on the frontline of medical emergencies during a raging pandemic being fueled by persons making often fatal discisons based on disinformation and a general ignorance of scientific evidence. read more

American Medical Response - Medical Centers Near Me - Portland, Oregon

American Medical Response has a serious problem with their billing department. I have received multiple late notices when in fact they received and acknowledge receiving payment prior to the due date. A few years ago it took over 2 years to get a refund owed me and which they acknowledge they owed me. But they would not refund the money until I got my insurance company involved. If I could give them negative stars I would have. This company is a nightmare and should not be allowed to operate. read more

My wife called 911 one night earlier this year (2021), AMR was the responder to my home. The responders did a fine job so I have no complaints about them but AMR's billing is another story. About two months after being transported I started getting strange calls from people saying I needed to go online to a web site and pay money. The thing is they did not leave any contact information or account information or any thing that would identity them as not being scammers. At the start of June four months later I finally get a letter from AMR threatening collections and the amount they say I owe is over $650.00 more than what my insurance says I owe. To date I have yet to have received an invoice, just collection threats. Unfortunately there are very few choices in the middle of the night for medical transport and pretty much only one emergency transport provider. read more

On January 8th, 2024 while living in Demascus , Oregon I was in need of emergency medical care and transport to Hospital, I was treated very well and professionally during my trip to the Hospital of my choice. would highly recommend them to anyone needing their services. however I do have one problem, because of my hospitalization and several moves I am not getting my mail. I would like to pay my bill. I am now living with a caregiver who is going to learn haw to do my home dialysis, but has no phone books for me to look up their number. can anyone help? read more

We needed transport for our 93 year old Dad from the Hospital ER to his Independent living. It was a Monday night, 10:30 P.M. We had never used medical transportation before. I called the Portland office and talked to Tara. She was so kind, calming, and gave us options. They sent out Kelly, she arrived within the hour. Not only did Kelly take Dad home she delivered him to his apartment, she helped him transfer from wheelchair to bed. I can't say enough good things about our experience that night. Both these employees made the end of a stressful evening much easier. Kudos! We will be using your services again. read more

American Medical Response - Arriving at the parents Independent living. - Medical Centers Near Me - Portland, Oregon

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Attempted to pay a bill only for them to refuse payment and send it to collections for something I didn't even call for. A police officer called for an ambulance and I got charge for it. They even have the wrong address on their website. read more

ambulance arrived, my dad fell emergency services arrived, driver questioned if my dad even needed to go in, was try to convince him to stay home instead of going, was getting a little upset since my dad was in severe pain, I saw him questioning the dr and saw the dr showing him the results, the driver needs to go back and get educated and get better bedside manners, unfortunately their the only ones in town. read more

Reading these reviews.. and then seeing the "funny" button hit you know it's their staff.. Why is it everytime I send out a Resident I get some nonsense lecture. This time "ya know with covid we can't take people in for silly reasons". Just do your job. And then leave. We have protocols. You have protocols. Their is no reason you need to act like god when your called to do your job. Or that your too good for facility calls.. just cut the crap and do your job. and just so you know everytime you say "they are just gonna come right back" they don't.. there is usually something going on that we don't know.. and they end up at skilled.. so yes.. your not god. Your just a transport to a place where they get to play god.. stay in your lane. read more

This business gouges people in desperate need. My son called 911 and this business came to rescue me from a severe fracture in my upper arm. They billed $2000 to take me to the hospital. My insurance paid 800 and now they are asking for $1100 more. Never call 911 without first asking what company they are going to send. You do not want to work with this company. read more

Got a cut on my head, during an anxiety attack, blah blah blah. Ended up in a position with these guys talking me into going to the hospital. One of the worst mistakes I ever made, was seeking medical help. This ride alone cost me 1k, to take me a distance I could have easily walked by myself. I could have even walked it with how messed up I was feeling at the moment. With that 1k, I could have purchased a car and drove myself there. What's worse, is there was a place right across the street from where I had my injury, where they could have taken me to get looked at. But hey, why do that when you can rake in the cash right? read more

The drivers were EXCELLENT, I will say this first! However, they took FOREVER to send me the first bill, then when I sent them my insurance information, they did NOTHING! I called them, with my insurance company, and the guy "Jack," (sure, Preet, don't believe you), was rude and insisted that they had 45 days to send one fax to the insurance company. Well, today, WELL after their 45 days, they STILL haven't sent the bill to the insurance company! Their excuse? None! She ("Kathy") said they had 45 days... uh, yah, that was well over 2 months ago! She actually told me and my insurance lady to WAIT because it's "under review"... for 2 months?! Been hearing these lousy excuses long enough! DON'T USE THEM IF YOU HAVE A CHOICE! read more

I got a random text message directing me to a website so I could provide my Insurance information for a bill. The text message provided a web link. I called AMR and was connected to a call center. The first operator refused to provide any detail of of this debt. The only resolution they could provide was that they would remove my number from the system after telling me that my number "might have" been provided by a hospital, an insurance company, or a relative. The entire process was sketchy and suspicious from the very first contact. I asked for a Supervisor and after a long wait I was connected to a person claiming to be a supervisor. The background noise of the call left the impression that this individual was working from a busy kitchen in some cafe. They parroted the first operator refusing ANY relative detail other than removing my number from THE SYSTEM... This entire experience left me feeling like I needed a shower and life lock AND. I HAVE NEVER RIDDEN IN AN AMBULANCE read more

I worked at OHSU for ten years in the Department of Neurological Surgery and for a year in Case Management (aka Discharge Planning sometimes) on the Oncology Service. I agree with Edward B. and Anna B. that you don't check Yelp for reviews on ambulance services and also don't wake up thinking you're going to be in an ambulance the same day. With my work background, I've always considered them am integral part of the team. Like Edward B., I'm sending this along as feedback. An elderly lady collapsed at one of the properties where I work. AMR personnel came and did a great job in helping her out and getting her to a hospital. However, when they realized we don't keep detailed medical records on any of our residents in our files and couldn't provide any of this information to them, they became difficult to talk with and let us know about their unhappiness. I can understand their frustration at not having this information (our resident was nonresponsive but breathing), and they're probably tired, but if we don't have the information, we just don't. I hope they consider situations like this in the future. It helps when everybody works together and stays calm. Please don't take your frustration out on those who are trying their best to help you out. read more

My elderly mother was released (too early, it turns out) from the hospital on June 1st and spent an agonizing night at home (I live out of state). The next morning, when a home healthcare nurse came out to check on her, she was alarmed by my mother's condition and recommended emergency services be called based on her assessment. AMR picked my mother up and dropped her off at some unknown location. It took me hours to discover my mom's whereabouts. It turns out, the medics decided not to bother checking her in the hospital, and just dumped her in the front waiting room (normally they head to the back to check in patients with the hospital staff). My mom, who is 79 years old and suffering from a number of very painful conditions (and is IMMOBILE), including horrific back pain, sat in the waiting room ALL DAY, starting at around 11am. A Kaiser nurse (my mom's provider), also spent the day looking for her (she should have been transported to Kaiser). By 5pm, after calling everywhere, I finally located her at Adventist Health Portland. The emergency room staff secretary I spoke with told my mom wasn't in the system (BECAUSE SHE WAS NEVER CHECKED IN). She was finally located in the waiting room where she was dumped. She sat there all day, with no access to water, food, the restroom, etc. I am having a hard time fathoming how people can be so irresponsible, selfish and cruel. What a horrible, awful company! read more

I was pressured to take a ride to the hospital from the EMTs. I got charged over $1000 for a less than five mile trip. Also, he put an IV in my arm when I didn't need it. It never got used at all, for anything. $1000 is a lot of money to some people- no joke to drop that on nothing at all! Turn down the ride and take a cab to the ER if you must- trust me. read more

I have paid all of my bills, kept them current, have record of the checks coming out of my account and I'm getting borderline harassing calls and e-mails over a $20 check that was cashed in DECEMBER BY AMR! For the love of all that is holy get your billing stuff together! Also, these guys erroneously told me my service dog could not go with me to the hospital, and that quote, "when I got there the hospital would put him in a crate outside." I followed up with the hospital and that was not true, and also I'm pretty sure not legal. read more

6/12/17 I work in the medical field daily, and have for 35 yrs. I WOULD'NT ADVISE ANYONE TO USE AMR in Portland to assist you in getting to the hospital. Because of being the sole provider of income in my home. I applied for Compassionate Care assistant right after being released from the hospital. They stated a form would be sent to me. I waited 2 weeks it never came. So I called she stated she would send it again. Well finally a month later I get the form. Filled it out completely. The question about income, it said household income. Well I am the only one with a income. I wrote a hand written letter stating that. Explained that my husband hadn't worked since 4/6/16. No unemployment given. That I pay all the bills in this household for now. I have made numerous calls to AMR to check on the status of the billing situation. Last week I received a call back from a women explaining they have been buried in claims, and that they apologize for the delay in responding back to me. I am a respectable person with integrity that cares about my credit. But now it's tough paying for extra things. Like many others I could just ignore the bill, and not try to get help with it. You would think AMR would rather have that with people. I get a letter from a Barbara this last weekend saying " You did not provide proof of husbands income, or proof he does not have any. So I called this AM and spoke with a Barbara. I explained to her I wrote that statement in the letter that I added. Because the form didn't ask for details. The form never asked where the last employer was, so they could contact them. I have no way of proving he doesn't work. Then she says you said no Bank account. I said I only use one for direct deposit, so I don't get charged a fee. It is just to pay my bills, there is no extra money after that. And she states that sends red flags " What does that mean" Sad thing the day I was transported to the hospital the tech. couldn't even set up an IV after 3 sticks. I could have done that myself, and stayed home and not have a 2,000.00 bill for it. I will never tell any Pt to call or I will never call AMR for any of our Pt's in the future! I will spread the word. Poor customer service. read more

The EMT are skilled angels but the billing dept is horrible!! The team that helped me in my darkest hour of pain and drove me to the hospital were amazing and like angels from heaven. But the billing department is horrible horrible rude useless people. I made my payments every single month without fail and even paid early every month by making my medical bills a priority. But because some payments we posted on the 5th or 6th and some posted on the 12th or 13th or 15th, their computer system kicked me into collections for not making a payment every month which were NOT even due until the 25th anyway. So I called to find our why I got a nasty notice saying I was going to collections. I had proof they cashed every payment!! First you get a call house in the Philippines that is staffed with people who can not even help you at all and barely speak understandable English. Second, you keep calling and calling and calling until you finally get a rep in the US and then the rudeness starts. "Well why did you make the payments early?" "Why didn't you make the payment when they were due?" So I say "so you are actually punishing me for making payments early every month"..."Well" she said "you should have made the payments when they were due on the 25th?" I then tried to pay off the bill completely but she said I had to wait until they got my payment that was in the mail before they would accept a credit card for the remaining balance! WHAT?!?!?! AMR Please support your incredibly skilled and compassionate EMT staff better! Please hire a skilled programmer to fix your flawed billing system. Please hire folks who aren't rude, can actually speak your language, can actually help with your billing problems and are better trained at administrative tasks. Your EMTs are out there saving lives every day and should get better support for the administrative staff. read more

IF it was possible to give the billing department a lower rating, I would. Like everyone else rating them, I agree. I received their invoice about two weeks after service. Their paramedics were great BTW, although I just had a stroke at PDX and was recovering sort of ok by the time they arrived. BUT, although I replied the next day to the billing department via snail mail, I received a five day before FINAL NOTICE AND COLLECTION PROCESS a little over a week later. I called immediately with my insurance information and spoke with "Rain", who assumed I was on Medicaid for some reason. It's not NOT my problem their mail system is broken. It's not my problem they can't route documents correctly. BUT, they do want their money NOW! Just a head's up....call them when you get their billing notice. IMMEDIATELY read more

I'm giving this one star because I've decided after three rides-er- ride attempts I was ready to get this off my chest . My first ride I got a very rude man whom had rap music blasting and refused to take the freeway .. he was so nasty I actually cried & filed s complaint later when I'd calmed myself , and asked never to have him again . That was a horrible experience I never got in the van and the second one was a wonderful boy , a let me play my music as you should and was smiley and polite and quiet . He waited outside as he was supposed to & he changed my whole experience and now today .... sigh..... I got this same bad attitude driver who left me at the clinic claiming he needed to find a bathroom for 20 minutes when there was a chevron 2 blocks away. . So I arrived at 530 was done by 540 and he got to me at 555!! This may be a good cab company for the reasons of possibly like: it's possible to get a taxi if u need one but it's not garunteed to have a respectful and courteous driver behind the wheel. I wish this guy wouldn't keep floating along because old people , poor single moms really look to be accepted and treated kindly . read more

Two stars because medical response team was good. Not 5 stars because of telephone customer service. I called to pay a bill; the woman in the Portland Office was so obnoxious in that she wanted me to pay a different amount than my billion my statement indicated. When she couldn't tell me why her numbers were different, I requested to talk to supervisor to get billing information clarified. The billing/customer service clerk told me that someone would call me back in 4 business days. Then she hung up on me. HORRIBLE EXPERIENCE! read more

The EMT guys and gals are amazing!! But the business end of AMR sucks! My daughter was in a tragic accident that was going to require life flight but due to weather they called that off and transported her from Welches to Emanuel. Well...almost $2000 later, I get a bill 7 days later (while she is still in ICU) saying it is due upon receipt, wow! My daughter ended up in Emanuel for 47 days and the bills were piling up of course so we had to get an attorney. Anyway, in the meantime, I gave all the insurance information and such to AMR and they must have drug their feet, they were the 1st bill I gave to the car owners insurance and they didn't get paid with the PIP (suspicious), but...they did receive about $1600 from my healthcare insurance and that wasn't enough to stop the calls. I gave the lady my Attorney information and said there will be a settlement and you will get your $401 you are threatening to send me to collections for. They said "we won't hold the bill for you and we don't deal with attorneys"...okay, so I ask if I can I send $5-10 per month for the meantime until the case is settled? No such luck, the minimum we will take is $50/month. I tried to explain that I am a single parent who has missed a total of 3 months of work to care for my child that was in an accident where she was a passenger...I have NO money to send you, I am trying to keep a roof over my head. AMR's sympathy level = ZERO!! So, they turned me into a collection agency which is awesome...and the people who call me from that agency trying to get blood from a turnip...ENGLISH is NOT their 1st language and it is soooo difficult to get through to them. There is a looooonnggg game of "pete and repeat" because they don't get it. There have been MANY companies who have been generous and understanding and have written off my balance with them due to "catastrophic event" and have been GREAT to work with! Not so much with AMR! I will do everything I can to avoid EVER using their company again. Heartless and money-hungry! Should change their name from AMR to HnMH! read more

First off I want to say that the EMT people were very nice to deal with and I'm very satisfied with the care I received from them during the incident. However, I have to complain about the business side of AMR, because they turned my account over to collections when no balance was owed to them. For instance, in 2015 my account was turned over to a collections agency (Credence) for $50, when my account had a zero balance with AMR (note: they wrote me a check for $50 because I overpaid them in 2011). I think the most suspicious and somewhat deceitful part of this situation was the apparent age of the debt, which was for services rendered 4 years prior. Because of its age and ambiguity from Credence's creditor ID #, it took the better part of a couple days to track down what the debt was for and the paperwork needed to prove to AMR and the collections agency that I had already paid for this service. Issues I experienced - * No one at the end of my several month journey could tell me why Credence was trying to collect on the debt that wasn't owed * AMR wasn't sure why my account got sold off as a bad debt * Credence wouldn't investigate and prove that the debt was valid * Credence wouldn't engage AMR or the creditor they were working for * AMR redirected me to the Debt collector several times during the initial information gathering At the end of the day, AMR did get the issue corrected, but it took several hours of research and several months of constant badgering on my part to prove that I didn't owe anything and get my money back from the debt collector. The overall experience was less than ideal, and if you do receive services from medical companies, make sure you keep good records of your payments for 7 years; because, they may have a "glitch" and you may not owe what they say you do. read more

Very Rude Critical Blaming me the Patient for as to why they needed to respond and treated me like I was stupid when I was exhibiting symptoms thereof a stroke and needed to be taken to the nearest hospital for evaluation read more

No one chooses to take an ambulance. But if you have a choice, DO NOT use AMR. First they refused to take my insurance. My insurance company called them and tried to negotiate the outrageous charges. Then I paid my bill in full and they sent me to a collections agency three months later? What?! Horrendous customer service. When I asked to speak with a supervisor, she gave me an unanswered phone line for Sheryl in Portland, OR. Please please stay away from this greedy sh*t show of an organization. read more

From a health care professional and a patient who has been under the care of AMR twice in the last year, I will be brutally honest: The paramedics are extremely belittling and unprofessional. They are not trained to be diagnosing people and need to learn to only report what they see. More often than not, they are inaccurate in their "diagnoses" and delay treatment. I have witnessed many times of rough treatment to patients during transport, and have filed complaints about them in the past. I would not trust my family members with them, and feel horrible for those patients were are unable to speak up about just how badly they are treated. Your glorified taxi drivers are cocky and need to leave their diagnosing to the real physicians. read more

On 6/14/15, I went to the hospital after my motorcycle accident via the American Medical Responce ambulance. They drove me to a helicopter, knowing the helicopter was taking me to Harborview. Upon arriving at the scene, they did not communicate with law enforcement to get my current address. They did not call Harborview to get my current address or insurance information. Instead, they just sent me a letter, dated 3/6/17, stating they could not locate me and therefore could not bill my insurance. If that was the case, how did they find me. I asked them to bill the VA, and they said no. This is the second time an ambulance company has done this to me. I know they could have found me on the internet, I could have ran a credit report for my current mailing address and telephone number, they could have called Harborview, or they could have got a copy of the police report. What they probably did was search their system to find my old address and number and then quit. read more

When you need an ambulance, you won't be checking Yelp reviews, so this is more of a feedback page I guess. I've had experience with AMR for drug testing at work (yeah, they provide that service, I was surprised), and for emergency transport once. In both situations, the techs were polite and professional. Really couldn't expect more, in terms of their demeanor and courtesy. One gripe, which is similar to what another reviewer posted, is that I wasn't delighted with a tech who persuaded me to go to the ER even though I felt fine by the time they arrived. ER Physician said I was fine, said to follow up with my primary. I think the tech was overly eager to get me to consent to ER transport. Oh well, I'll admit they can't win, because people could complain if they did the opposite, but I wish they'd been more objective, just sharing information without persuasion. Also, I was misinformed about the tests that would be conducted at the ER. Of course, AMR can't guarantee what the hospital will do, right? But I think if they don't know for sure what the ER experience will entail, they should say "you'll probably experience this or that at the ER, in my experience". Anyway, overall I'm not super upset about all that. Charges were shocking, but maybe in line with what others charge. A little over $1000 for the response, plus $23 per mile. My preferred hospital was very close, but they wouldn't take me there. Disappointing. I do recognize the wisdom of that policy, so it's hard to gripe about it too much. I realize it could really cause problems if they started deferring to patient wishes, so I'm not really sure where I stand on that. Billing is where their rating drops to two stars, and this is what compelled me to post this review. Considering that an ambulance ride is an unplanned event for which people don't budget, and considering that insurance is involved, you'd think they'd be a bit more patient. They sent a past-due notice almost immediately after the original Invoice, and then called me to inquire about payment just a few days after sending the past-due notice. Total time lapse from service date to phone call was about a month. Considering the time it took them to process the Invoice and present it to me, I'm guessing the phone call was maybe a couple weeks after I received the first Invoice. Comcast is more patient than that! Adding insult to injury, the call came from what seemed to be an offshore call center, not from AMR directly. I base that assumption partly on the caller's accent, but of course you never know. More significantly, she wasn't familiar with Providence. This tells me that she isn't involved in health care in the northwest. Even worse, providence is a word in the English language, so even if she wasn't familiar with health care providers (and insurance carriers) in the NW region of the US, she should at least know the word providence, unless she's calling from an offshore call center. I had to spell it for her over and over, and finally resorted to saying "p like Portland, r like romeo, o like October" etc. The whole call was a disaster, with illogical questions that I nearly refused to answer, but I stuck with her because I figured it might be better than trying to navigate their website to provide my insurance info. Of course, after Providence pays, if there's any residual amount owed, I'll have to deal with AMR again. Oh joy. read more

My girlfriend was driving last night (dark) and we both saw a very bright strobe light like those used by bicyclists. We also saw an ambulance still in a driveway but backing towards the street. She slowed. Unable to determine where the bicycle was due to the intensity of the bright strobe she concentrated on the ambulance as I would have. We get within 10 feet and found that the blinding flashing light was being held steady by an AMR person standing in the middle of the street in dark blues clothes, no reflective vest or red flashlight (red light does not interfere with night vision). Even though the ambulance was no where near the actual road and they had a 25 foot area to back without interfering with our lane this employee was risking his life in dark clothes holding a blinding light where he could not be seen. I understand safety, we slowed down and I respect the emergency vehicle more than most but this created an unnecessarily hazardous situation. Secondary to safety as we slowed further and passed he called her an A Hole and flipped her off. He is required by their rules to wear a safety/reflective vest when in traffic or directing traffic and was not. I have left an email request and phone request to help resolve the safety issue and not heard back from AMR. read more