We were planning to arrange our move ourselves. However, it was too hot outside and we still needed to hire someone to move our piano. So, we decided to search for last-minute moving services. American Movers Direct provided estimates very promptly. Jake called me to let me know they would be at my place in an hour. Overall, the move went super smooth. Jake and Smith were exceptionally professional and efficient. The discount was the most pleasant part. However, we gave that discounted amount as a tip, since they did an excellent job on this hot day at the apartment with no A/C. read more

They are a scam company. They are being investigated. I got a rate to move to Florida when the truck arrived They wouldn't give me my stuff till I paid $2700. It was supposed to be $1500. DO NOT USE THEM. LOOK UP ALL THEIR REVIEWS. I HAVE ALREADY FILED A COMPLAINT. If you were ripped off do not let it go. File a complaint and keep up with it. read more

I sued and won in Small Claims Court Deposit lost originally was 800.00 They now owe me over 2000.00 from the Court! It was easy to prove that they are fraud! No personal lawyer needed. It is the peoples court. Just have your documentation in hand so that you can leave with the court and the will mail it back after your case. Cheap to file! State of Wyoming's State District Attorney wants to hear from you. Please call them and they have a special Attorney representing the State of Wyoming that is looking into their illegal company. Look up State Attorney General on the internet and call. They will forward you to the State Attorney assigned to the states case. Free to call and no charges out of you pocket You need to go the Casper Wyoming and file a small claims lawsuit against American Movers. You will win easily. They are running a SCAM and that is Fraud! read more

TERRIBLE. I got a quote, they HUNG UP ON ME when I said I was going to go with a lesser quote somewhere else after telling me I was wrong. read more

THIS COMPANY IS A FRAUD AND SCAM. THEY ARE NOT EVEN A MOVER, BUT A BROKER WHO WILL TRAP YOU INTO PAYING CASH FOR SCHEDULED MOVES WITH CONTRACTORS WHO FLAT OUT LIE AND CANCEL MOVES WHEN IT DOES NOT PROFIT THEIR AGENDA. READ BELOW FOR A REVIEW OF WHAT MY FAMILY WENT THROUGH: ----- On Tuesday June 25th 2024, I spoke with Jesse Wright from American Movers Direct about my experience with the movers I had scheduled. I am an elderly 75 year old woman, with a handicapped 77 year old husband. We had planned this move over 2 months ago in advance so that we could move in with my son who will help take care of us. On June 24th, 2024, a Penske truck arrived at my house a day early than was scheduled, to move boxes from my NY house to my new residence with my son in CA. Two gentlemen approached and asked where the furniture was. We told them we have no furniture and never reported any furniture, then proceeded to show them the garage that contained all the boxes we had requested for the move. One of the men immediately told us without even measuring and which was completely incorrect, that what we had was more than 800 cubic feet. Rather than argue over measurements and extra overage, I told them to please then only take the 800 cubic feet I was scheduled and commissioned for the company to move. Plain and simple, it would satisfy the terms and we would have no issues. After repeatedly looking at the boxes and making phone calls to someone else, he finally responds to me and my son who was also present to supervise, that for $2500 he couldn't afford to take this job and that it was not worth it for him. He proceeded to immediately close up the truck and left without care. I insisted that they continue the move, but instead they were canceling what was scheduled and left without further discussion. No service was ever refused by me. This was a serious, extremely stressful inconvenience to me and my husband who is handicapped. Much of what we needed to be sent over now will not be at the proper time and we are at a loss. As I stated, I spoke to Jessie Wright the next day about the move and that the movers had canceled and walked away with no reason other than they weren't going to be able to profit due to no furniture or excess weight over what we had commissioned so that they could overcharge. Their response was to regurgitate back to me that the carrier gave a revised estimate for additional items and that I then refused the service and they left, which is a complete lie. American Movers Direct now refuses to give me my deposit of $1300 back and instead tells me I need to speak directly to the carrier at this point to resolve the issue. This company is a scam and fraudulent. I should have done my due diligence as to their reputation, but unfortunately as an old woman I am not as skilled on the internet as my children. My son soon after looked on the internet and found countless fraud and scam warnings on yelp, and other review sites. I would like my deposit back, which they made clear could only be paid in cash, a big red sign I should have understood. This was entirely their fault and they hired contractors as a broker for a service which I paid for and never received. read more

THEY LIE ABOUT EVERTHING These people they gave us a quote and then a day before moving they said oh you need a bigger truck because you're going with another family to Reno. We want a 26 foot truck and anything we talked on the phone with signed for it and a $800 down and then they pulled his crap the day there they're supposed move us saying it's gonna be more money if you want your own 26 foot truck. said no way this is a scam we want our $800 deposit back he said oh you have to go to cancel@ Americanmoversdirect ,then you will get your money back ., send them emails, called 5 times and they never did . I called ,I've emailed they are a total scam. They lie about everything. read more

THIS COMPANY IS A SCAM! RUN FAR FAR AWAY!!! There is nothing legitimate about this business and thank god I ate the $500 deposit cost because if I had given them my things they would've charged me way more than what was quoted (they already tried upping the price $600 when I told them I was adding a box despite them telling me I had more room in the truck to add things). You will get absolutely no help with customer service and your sales rep will stop responding to you. Don't fall for it like I did! Just look at how shady their conditions are after they get you to pay a deposit over the phone with no time to read the extensive contract they send. (P.S all the 5 star reviews are fake to drown out the legitimate reviews) read more

American Movers Direct - Movers Near Me - Casper, Wyoming

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Stay away from this company! They are Fraudulent and will rip you off. They give you a price and then they triple it a few days before your scheduled move. read more

Do not use this company!!!! They are an absolute scam. Believe the reviews. I was moved from CO to NC and was quoted $1800. I was very detailed in letting them know what I had to move. they showed up and told me it'd me over $4000. keep in mind they already took my deposit and I was leaving the state the next morning for my job. The person I spoke with was so disrespectful and horrible. Told me I lied about what I had and whatnot. Its the week of Thanksgiving so I'm screwed and my hands are tied and have to use them or I'm gonna lose my job. they make me pay an additional $2200 that day and I realize my stuff is being moved by some 2nd company who I am now paying. They ask me if I can take delivery of my stuff in 4 days and I can. Well Long story short, I got my stuff 23 days, $4000, and 3 delivery dates later. I also had to deal with 3 different moving companies and be made to sit on 3 way calls while they argued over who I had to give my payment to in order to get my stuff from them at 9pm on a Wednesday night as they also argued over how much I should pay because apparently my door was to far from the street. It was the most unprofessional experience I have had in a long time, and I paid thousands for it. Oh, and they broke my bed and the legs are missing from my 12 year olds bed. read more

$3800, the last of my savings down the drain. SCAM. Do not use this company! Every thing that I had is gone, I was quoted a price and signed a contract. All was well, made my deposit. 5 days before my pickup I get a call that I had more belongings than expected based on photos I sent. (Each box is labeled with cubic size) so I knew exactly what I had so I refused to pay more for more space. So they changed their tactics- offered expedited move, and they offered to change my pick up dates to better align with my trip. But to do this I needed to sign a new contract, and make payment in full. So I did by digital check. When the movers didn't show up as scheduled I called to find out what was up- and was told I still owed money, at that point t I knew I had been taken. Their contract is written so well to screw over the consumer that no matter what your not getting your money back. Every inconsistency was answered with an answer, that they didn't know if I made the changes, or they were made by my request. They have been through this before. They are making it rich off of the backs of us who are honest and hard working. I am wrenched with this company. $3800 down the drain- they breached the contract sold false goods and made me outta be the bad guy because I had a "small" load. Every chance they had. I feel awful. read more

My experience has been regrettable because up until the carrier that American Movers Direct (AMD) came into my driveway, I was very satisfied. But that's when the problems started. Carefree Movers from Phoenix Arizona looked at the stack of boxes that I assembled on my patio for them to move and began telling me that they'd have to change the contract because I was moving more cubic feet than was in my contract. Okay, I said how much more do you want? They went back into their truck and called their boss, etc and just sat there for over an hour. While waiting I decided to reduce the size of my load because I had room in my car. They watched me from the truck and then when I went in my house for a few minutes they up and took off. That's when their boss called me saying they were Cancelling my job and I should call AMD for a refund. I did and they told me that they had a two day window to find another mover. Okay, fine. the second day came and went without them being able to find another mover. Okay, it didn't work out. Too bad for both of us. We both lost time and money. May I please be refunded my $600 deposit. That's when they started fabricating mean-spirited responses about my behavior and the facts which have gone on for nearly a month now. I was drawn to them because their quote was less than half of the major carriers. My mistake was paying them by photographing both sides of a check to them. Bad move on me. Their hook was I could save 5%. Not worth it because a credit card company would help me in this situation. That's it. Buyer beware. Good luck and if it works out for you, then GREAT. read more

WARNING! FRAUD! USE EXTREME CAUTION! Use EXTREME CAUTION if you decide to give this company your money. They have stolen $8500 and I was forced to move my own things after I refused to give them more money for the scam. If they have scammed you, there are resources available to report. https://nccdb.fmcsa.dot.gov/NCCDB/ComplaintEntry.aspx?choice=CONSUMER https://attorneygeneral.wyo.gov/law-office-division/consumer-protection-and-antitrust-unit/consumer-complaints read more

American Movers Direct - Movers Near Me - Casper, Wyoming

Extortionist. $3000.00 turned into $11,000.00. I would have sold everything for that price, but they wait until they are at your front door to go for your bank account. They are brokers, not the movers. (they dont tell you) You pay the deposit, then call a week before and say you have too many items and want a larger deposit. Send the actual moving company, and he says that's not enough space either. Now he wants more money just to load your belongings then tells you, you'll pay more to the semi driver when he drops off or you take the chance of not getting your things. Won't carry things past 7 stairs unless you pay more money. They didn't even kiss me or pull my hair while screwing me. Do your moving homework!!! I thought I did. Boy, was I ever wrong. SCAM. SCAMMERS. EXTORTIONIST. LIARS. ALL AROUND A HORRIBLE EXPERIENCE!!! read more

I recently used American Movers Direct for my Mother move from Casper to Douglas, WY. Kevin Bill and Jakson were exceptional. They refused to take a break until the move was complete. All furnitures and mattresses were wrapped properly including my huge mirror. Price quote provided was accurate. We definitely will use American Movers again. read more

I scheduled a move. Had to delay a day to avoid 8% credit card fee on 1/2 down, so electronic check could clear. Waited. Waited. Waited. No show, no call. Tried to call company, no response till days later. Then they got huffy and tried to say WE were breaching contract. Rescheduled. Added trip in between. But this time it's cheaper. They got lost. 2-4 hours late, but they called. Then they tried to tell me my quote was only about 9' depth in the truck. When I got the estimate, I said most of a 26' truck. Called, and now it's about 12' depth. Hmm. Tried to cancel reschuled trip coming up, but it's more than 3 days after booking, so I would lose what I've paid. Also goes my Ametican Movers and America's Movers. Avoid like the plaque! read more

I was looking for a company to me from Ca. to Wy. I was calling another company, when this company somehow intervened on my conversation. I was told the first company was scamming me and do not listen to them anymore. As a matter of fact, don't answer any messages from any moving company. They then gave me a quote, lower than the first company gave me. The one problem I had already secure the move for ,$960. The "manager" apologized, saying he was sorry, but the deposit could not be refunded. He then said they needed half of the initial cost due before they picked up. He told me to post date a check and email a copy to him. This was on a Friday and my finanancal institute was closed. I gave him a date that I would call him on Monday. In the meantime, the other company I was in contact with asked if I had checked the Americas Direct on being a legit business. He sent me a link and I found out the company couldn't be located. So DO NOT CONTACT THIS FRAUDULENT COMPANY. NOR Sunflower Relocation..They seem to be in cahoots with each oter read more

American Movers Direct's customer service is very thoughtful. I had to cancel my move with them due to my 2 yr. old doberman being in the ER - and they were able to work some magic and help me in the time of need. I couldn't be more thankful and appreciative of Carley, who took care of my situation with both compassion and care. Thank you guys for dealing with a hard person to deal with (myself), and working with me. I sincerely and whole heartedly appreciate it! read more

Bad company. They will misquote you then take your deposit. Bad customer service and overall not a good company. Don't trust their fake 5 star reviews on their site. read more

Biggest fraud operation out there. They give a low quote to reel you in with specific items to take. Then when nothing more is added They triple the cost. Adding further insult They won't return your call. The person who dies the biggest rip off calls himself "Quality Assurance." DO NOT USE!!!! read more

Beware, this is a scam. They take your deposit, change your address and then upthard you. When you need to change your correct address, then refuse to refund. This is the worst moving company i've ever worked with!! read more

I believe that their mode of operation is to come in with a low quote and then two days before the move come in and double the price for the same cubic footage. Forget about a refund when you cancel. They insist that you use a check so they can cash it before they raise the costs. If they used any other method for payment then you could stop payment. I believe that this is a front set up to rip off a majority of thier customers. Not sure I believe any of the peopel that sent in good reviews. Very rude and hard to deal with after raising thier rates from the original quote. read more

BEWARE!!! SCAM - FRAUD Takes Money, won't refund American Movers Direct is a SCAM! They took my mother's check before she signed the agreement to hold until the agreement was signed. Sebastian Monroe cashed it immediately. When we requested a refund/cancellation of service, he demanded over and over that in order to process the refund, the agreement would need to be signed. He was extremely aggressive and rude. Once the agreement was signed and a formal cancellation request was submitted, the refund was denied due to being in peak season which they define as April 1 to March 5 each year only leaving a 26 day window in which service could be cancelled. DO NOT do business with these scam artists. They will steal your money and not perform the agreed upon service. read more

Fraud We rented a uhaul and did it our self after they quadrupled the price on arrival We know the Uhaul owner in the town we were moving from. he said the 2 guys rented that truck for a few hours and said they were just going to put some stuff in storage and bring truck back We know they planned to steal our stuff and pay them $8000 for moving to Tn. We only paid them $2000 but we are out the money because they demand payment from checking account and will not take credit cards read more

I was there in Casper to meet my parent's and we had a large washer and dryer that needed to go up on the 2nd floor of my parent's townhouse. It was too heavy for three crew and they did not want to deal with the curve on my stairs. I called American Movers Direct and they sent a team of 4 guys. They removed the pedestals and wrapped the washer and dryer along with my stairwell and chandelier. I'd highly recommend this company and this team! They were very skilled, strong, and did an excellent job and hooked up everything so professionally. Thank you American Movers Direct. read more

Shame on you American Movers Direct. You took advantage of an 82 year old single woman. You picked up all her worldly possessions in AZ and were to deliver them to WA state within 5-21 days. We'll this is day 21. No contact with them since we last called a week ago and we were told someone would get back to us when we've called. Nothing. I hope you are really proud of yourselves for taking advantage of an elderly woman and leaving her to live in an apartment with nothing but the bed that she brought with her in her SUV. We used to drive for North American Van Lines. So we are familiar with how this process is supposed to work. We call to get information and they give us excuse after excuse and say they will get back to us. The last time we called her stuff was sitting in some warehouse in New Mexico???? This is a disgrace!!!! Shameful and I hope they are so proud of themselves for putting an elderly woman in this predicament. No way to run a company. If you cant follow through in a timely manner..... don't accept the job. We were in contact with our customers when we drove and delivered furniture. This is just unacceptable. And no way to treat people especially our elderly. Shame on you. read more

We have used professional moving companies on 15 different occasions to move our personal belongs both domestically and internationally and never encountered issues like we did with American Movers Direct. Based on our past experiences, this company is not and should not be classified as a professional company. 1) We provided a very detailed inventory (exact dimensions and number of boxes) to be transported 2) After we made the initial payment, our calls went to an answering machine and it would take hours before they called back. This was definitely a red flag moment, but we had already committed thousands of dollars to our move, so had no choice but to continue with the move. 3) Moving Day, the movers did a good job of wrapping and packing our items, but halfway through they informed us that American Movers had underestimated the load and they had to re-quote. They refused to continue to pack our items until we agreed to pay additional thousands $$. 4) We contacted American Movers directly, but never spoke to the same individual. The individual I spoke to stated that the moving company had agreed to move all of our items for the pre-determined amount, but then he stated that they only provided a quote and that we had more items than they had quoted, which is still perplexing since we provided a very detailed inventory along with detailed photos of the items to be moved. 5) American Movers representative was rather rude, stated that we would need to pay or find another way to move the remaining items; since we were under a sensitive timeline, we had no choice but to agree to the new price. Alert, I cannot in good faith ever recommend using this unprofessional company. read more

They quoted me 4,000 to move from Alaska to the lower 48--a fair price, I guess. But we only had less than 1000 lbs to move. A week before the move, they called, stating they got their quote wrong and needed to update the contract. This included an increase in the deposit. If I didn't pay, they would push our CONTRACTED moving date because they couldn't guarantee they'd have enough space. I tried canceling the service since we couldn't afford the DOUBLED price. 8,000 We went with another company and paid 2,000 for the entire move! Half of American Movers Direct's original quote. DO NOT USE THIS COMPANY. Any reviews stating they were moved by this company back in 2022 are a lie; the LLC was created in January 2023!!! read more

I will wait until after the move ,so far I am not happy at all with the price changes,so here we go .I will never in my life ever use American movers liars LIARS,LIARS! RICHARD IS A LIAR.every truck driver is a liar i get quoted one price .then a week later another price .then when the truck comes another price .so I tell everyone, if you can do it yourselves do . You will save not hundreds but thousands of dollars .once again. I will never use them .1600 over the phone .then 3300 the second phone call then when the truck got here 6800 .so much BULLSHIT from these guys . Now nobody in my family wants to use them ,I tell everyone DO NOT USE THEM .you are throwing your money away .STAY AWAY FROM AMERICAN MOVERS.!!!!!!!@ read more

I did not authorize any money and when I called I was told I would get an email. An email did not ever arrive. Calling in I could not ever speak directly with anyone to handle my case as I was told to just give my information and an email would be sent to me...Our bank account had $1500 taken WITHOUT MY OR MY WIFE'S PERMISSION. WE DEMAND OUR MONEY BACK! read more

This company is full of liars.. If you are checking out the reviews before signing a binding contract, good for you. Here are reasons why you should not book this company. 1. The address of their headquarter is some random fake place and the company doesnt show up in either google map or BBB. Check it out. 2. They don't share business license ID/number, unlike other moving companies. 3. You can't reach their customer service. Before you sign contract, try this, call 888-645-7007 (their customer service line) and say you have an order already and need to make change. Third party who doesn't even introduce the company name picks up and tell you they will reach back in email. They won't. 4. Also try this. Their customer service email is support at americanmoversdirect.com. However, they never respond. They are ghost once you are hooked. 5. There are bunch of reviews that says this company find tiniest excuses to blame customer and charges more than double the original quote. They do this by under-quoting at first, and claims that they need to charge extra later in every possible way. You thought you got good deal bc the quote was so cheap, right?? WRONG. THEY ARE SETTING YOU UP. 6. Their Contract specifies "company can cancel at anytime without notice". sounds suspicious enough?? 7. The company is a broker, which means they won't take responsibility for your items and again,, they will ghost on you. read more

Wish their were lower stars not good does not describe the service, treatment, and dishonesty from this company. Made an appointment for moving in April for pick up in May. I requested a container, which I was told would be 12ft. Be dropped off and picked up. Delivered, we would empty and they would pick up we had to provide a lock. Sounds perfect, right?? Well, I was quoted $2700* change. They had a delivery close by in Missouri and AMD LLC was a local company(mom and pop) in Reno. Bill of Lading was emailed and I paid the $1500. Deposit. Jeffie was very helpful when it came to getting my money. Didn't have time to read the bill of Lading. My mistake. Jeffie told me the prices were going up April 18th and that was today. Thought I was all set. 1 week before move AMD LLC text me and asked for pictures. Pics provided ad Richard called to verify the items. He thought that was a lot of items. I said well what doesn't fit doesn't go. I was then told we were getting 400 cubic feet. I stated I paid for a 12ft container. He said nothing and conversation was over. Pickup/drop off day comes and the driver text he would arrive at 1pm May 11th. I am on my way from where I live an hour and a half away from the items and I receive a phone call from driver he is not coming until the 12th between 10-11 am . Then another text at 12:11 pm that he is 2 hours and 30 mins away. Then another text at 3:22 his GPS took he somewhere else. Finally arrives at 4:30. There is no container, it's an unmarked truck with 2 guys. The driver is looking at all we have to move and says that won't fit, you have 300 cu ft and we do the loading and unloading . Also your cost is now $3921.00. I explain that's not what I paid for, even Jeffie on a later call says I didn't pay for that. Short of it now, we refused service and AMD LLC, we not provide me the paper work and said I cannot have a refund. We ended up moving the things out selves. I actually have called and requested documents, sent emails and text. I don't receive anything. We felt very threatened by the driver and felt we would not get out belongings. Stay away from this company, I didn't make this up! They are dishonest cheats and make money for nothing. We have an attorney and will be pursuing broken contact on their part, especially since I was told I didn't pay or request load and unload. read more

AMERICAN MOVERS DIRECT HAS FAKE REVIEWS AND IS A SUPER SCAM!!! THIS BROKER HIRES BROKERS INSTEAD OF MOVERS AND YOU WILL LOSE TRACK OF YOUR THINGS BECAUSE THEY ARE UNREACHABLE ONCE YOU COMMIT WITH THEM!!!! When you call the number, they answer with a name and not the name of the business because they hire a third party to take the heat. They ask you if you are looking for a quote. If you say yes they transfer you to the company immediately, but once you are involved, they ask the same question and you tell them you already have a quote then they ask what the problem is then type out what you want to tell the company in an email then send it promising you will be contacted by email within 24 hrs. You are at their mercy. Very uncomfortable feeling. Quote came in very low. I was moving out of pocket for work so I took it and the problems began. The night before the movers were to arrive, they (he) called me to ask how much stuff I had. Once I told him he quadrupled his price then we disputed it and he backed out. Keep in mind we had to be out of our house because we sold it already at this point. Then I called and the games began. Frank was the estimator I ended up talking to and we got someone lined up to pick up our stuff then the movers tried to double the estimate on site. We agreed for them to take a single box truck which measured out to be roughly 1700 cubic feet when I paid for 1920. I told the guy and he said it was his boss that calls the truck 1920 cubic feet and sets that price. I told him cubic feet are not a flexible unit of measurement and you can't just charge for space not used but it didn't matter. So they leave and I have to get a 20ft Uhaul truck and cram it myself with the rest of our belongings. We get to Vancouver WA and try to make contact with the company who AMD hired to move my stuff (that's right, the broker hired a broker) called TicTac relocation and their phone was not reachable and emails barely. They returned my call after a whole day of panicking and set up a timeframe for delivery. They said my stuff was in CA which made sense cause it was along the way so I went with it. That time came and I called and emailed and they said the truck broke then a holiday came as our second delivery date approached and it happened again. This time they said parts were hard to get cause the holiday. They rescheduled for a few days later then it happened again. Currently we have finally been contacted by a driver and his balance exceeds our contract remaining balance by $1,192 and he said if I can't pay it on top of my contract balance to meet the cost he and the second broker agreed upon, then all my stuff will get put back into storage in a place somewhere close by but where I can't know while it incurs a couple thousand more dollars in moving and storage fees. Roger, Frank, Brandon West, thanks for helping to make my move the most stressful and labor intensive moving experience in my life. And I have moved about a dozen times. Here is the government website so you can report these folks so more people don't get lost in the shuffle like me and a few others. https://www.fmcsa.dot.gov read more

Be careful...I used these guys for a cross country move...they came in as the low bid but a few days before the move they called to review what was being shipped and they changed the price. Further when the movers showed up they changed the price again...all in all the price doubled from the original estimate. They did deliver the goods in a little over a week so I give them three stars and that is generous...just be careful on the low bid...they will play games on the scope and work to charge you more once you are committed... read more

This, "American Movers Direct," had tooken more than six grand! The place is a fraud!! They blocked my number, and never return my boxes back to Hawaii. This establishment should be taken down for the policement forces. I have a picture of this. But unfortunately, it shows my personal life. The movers talked about the story of their truck breaking down, and unable to bring. But, it has been a month since I saw them. Do not recommend, "American Movers Direct." read more

I have yet to receive my refund since July/August of last year. No response to emails. This is after I was told that I was misquoted a price. read more

The worst moving company ever!! Do not use!!!! They will get you with a quote and then up your price after you've already put half down! They say they will have your stuff much sooner at the time of quoting and then tell you later that they actually have 21 days to deliver your belongings. They will change phone numbers once you pay your full amount! read more

AVOID this company They will steal your money and don't give a crap. Avoid a company that request Zelle and Venmo.. Trying to move a college kid out of state back home I was quoted a price for move. Liz Felix Senior Logistics Coordinator spoke with me and asked me to look over a email confirming the items we were moving and sign to agree this this. Never told me the paperwork was at the bottom of a email. AT NO POINT AND TIME di she tell me this was a no refund because of the dates. NEVER ONCE said anything. We used Zelle and the payment was pending with back. Within mins Liz tried to get us to make another payment saying our bank would not allow it. Warring bells went up and I said no. We could not cancel the payment with zelle. Liz stated she was sorry for all this and the payment WOULD drop off and if we could use another payment that would be better. payment cleared my bank my morning. I called back and was told to contact billing. I did they told me I could cancel the movers witch had not even been completed yet. Less than 12 hours after speaking to them they informed me my deposit was non-refundable and will not even speak to me. I am now dealing with my bank to get this refunded as well as speaking to my lawyer. Small claims will not faze me in the least. Stop scamming people and stealing money. read more

FRAUD ALERT!!!!!!!!! I called American Movers Direct, LLC to set a move with Roger Cohen. All conversations warn me that it is a recorded line, Roger tells me they can move my double-wide mobile home from Mt. Olive, IL, to Perryville, MO. We talked about how we were going to have to separate the home and take it in two pieces, he asked me to have the AC unit disconnected and placed in the home to be moved with it. I sent him photos of the trailer and the pad it was going to be placed on with the dimensions and square footage of the home. He told me on a recorded line that they would take the trailer apart and put it back together for the agreed-upon price of 8,507.95. I paid the $5,000 deposit on 09/26/23. The day of pickup that was scheduled was 11/14/23; no one contacted me prior to my pick up to tell me the time of the pickup. I called Roger on 11/14/23 at 9 am, and he said they aren't even licensed to move mobile homes. When I asked for a refund, he said they couldn't do a refund at this point. When I look back at my contract, they added a bunch of furniture to the bottom that I don't even own, to make it look like my contract was set to move household goods. But all communication over the phone ensured me they were moving my mobile home for the agreed-upon price read more

If I could give this company zero I would, it is the biggest scam that's out there. I am out $1800 and they won't give me my money back. I had to find out after after nothing lined up that they were a scam , unfortunately, I never looked at all the horrible reviews before paying . They promised me a 26 foot truck and then told me I was only getting 400 ft.³ of it and I would have to pay according to how much furniture I had when I already told them they were moving a three bedroom house, once I signed the contract they said there's no way we would move your entire house for $2800 and then started laughing. He told me once they arrived I'd have to pay thousands more depending on how much furniture I had when they already knew what they were picking up, then they decided after I sign the contract to tell me they were not Moving Company and when the Moving Company showed up, they would decide how much to charge me to move me. So on top of the 2800 they were going to charge me thousands more because they manipulated me into 400 ft.³ of a 26 foot truck that I ordered. So I would've been stuck paying thousands more at the time of the move then they also informed me after I signed the contract that they weren't the moving company and that I would have to pay four to $6000 for the other Moving Company. They only use Venmo so you cannot get your money back or track it and then they tell you sorry there's no refund and block you. Please don't use this company. I'm devastated , I only lost 1800. It could've been so much worse for me. Everybody else on here had to lose so much more and it's such a tragedy. This company needs to be exposed. Nobody else be a victim of this type of scam. read more

If I could rate this company with less than one star, I would. They contracted for one amount and secured a sizable deposit, and then 36 hours before moving day they upped the amount buy close to $7,000 more. They refused to refund my deposit paid and instead insisted on an additional $1,000 deposit. They stated that if I refuse the additional deposit that they would indeed cancel the move. This has left us in a critical situation that is time sensitive. This is not right and something more than bad reviews needs to happen to this company so that they will finally hear are collective voices. Perhaps then they will feel the pain that they have put us through. I would like to put together a class action lawsuit against their fraudulent and deceptive practices. If anybody is interested in joining forces, to force this company to right their wrongs and to end their deceptive practices, or go out of business, please contact me. I can be reached at abbbcc6@gmail.com. read more