Brooks repairs two of our external door locks this week and the technician did a great job! He was…read morepersonable, worked quickly, and rather than charge us to go get a part he needed be waited while my husband went to Lowe's to get the part. It's great to have knobs that work! The only ding is, I asked him to make two additional keys to one lock, which he did, but he didn't give them to me. I tried to get his attention as he drove off and was unsuccessful. The missing keys is such a minor thing and we plan to just go to Lowe's to get my key copied. Thanks Brooks!

I had a very disappointing experience with Brook's Lock and Key…read more Before making the 15-mile drive to the store, I called to ask for an estimate to have two new vehicle keys cut. I was told I needed to bring the keys in for an estimate. When I arrived, I was not greeted and initially felt more like an inconvenience than a customer. After explaining that I had called earlier, I was asked to show the keys. When I questioned why I had to drive in just for a quote, I was told they needed to determine whether the keys were programmable. I explained multiple times that I only needed the keys cut, not programmed. During the conversation, another employee questioned how I planned to program the keys, and the interaction came across as condescending. Eventually, I was quoted $5 per key and agreed to proceed. Before cutting them, I was given a no-refund disclaimer because the keys were not purchased from their store. I accepted that and understood they could not guarantee aftermarket keys, but I expected that the keys would at least be cut correctly. After driving another 15 miles home, I discovered neither key would even turn in the ignition. I called the store and was instructed to make another 15-mile trip back so they could recheck them. Once there, I was told the keys may have been cut too shallow and that there was nothing more they could do. I was again reminded of the no-refund policy. Only after the failed attempt was I told that keys manufactured in China often have problems and that they regularly encounter issues with them. Had that information been provided upfront, I could have made a more informed decision before paying for the service. I understand that aftermarket parts can sometimes present challenges, but I believe customers should be informed of known risks beforehand, and I do not believe a no-refund policy should excuse an improperly cut key. Unfortunately, due to the poor customer service, unnecessary trips, and unusable keys, I cannot recommend Brook's Lock and Key. I wish I had gone to Blair & Sons from the beginning

We got locked out of our house today (pregnancy brain mixed with being in a rush) and called…read moreMadison Locksmith & Safe for help since they were closer-ish to us. There were no immediately available technicians in the area, but the man we spoke with was determined to help us out. Russ came to us within 20 minutes after shutting down shop to help us, keeping us out of the heat and getting us back in before thunderstorms in the afternoon. We were able to get back inside & have a spare made on the spot. 10/10 would recommend & will be using again if needed!

Great quick service. Wonderful to work with. Good value and checked all the keys before he…read morefinished. Couldn't be happier with the service. My new keys work perfect.

I have used Micheal for several years now. He has always been quick to get to me rather night or…read moreday. Prices are always fair and he keeps you entertained while he's working so you don't feel bad about your mistake. Will always recommend him!

From the owner: Fast & Local - Locksmith in Owens Cross Roads, Locksmith in Huntsville, Locksmith in Madison. We…read morecan have your keys back in your hands fast & affordable! Doors keyed the same as all or to your specific needs. We love our customers, so feel free to call day or night.

Robbie is very thorough and explained his process and fees up front! He even gave us his…read morerecommendation on repair vs. new units based on the issues I described and offered several different solutions. Very easy to book service and very professional! Highly recommend Robbie for your appliance repair needs!!

Fast response good direction on how to fix issues without a service call…read more Great job of saving me money