Update to previous review. AmRes had a contractor come out to the house tonight around 6:30 pm and he did repair the A/C Unit. Am still very disappointed with the answering service because I feel that this all started with their lack of response. Thank you again! read more

American Residential Properties - Property Management Near Me - Scottsdale, Arizona

The property I rented was in disrepair upon move-in, and getting repairs done has been a nightmare. Problems include: 1. Broken garbage disposal 2. Broken doorbell 3. Severe damage to bathtub finish 4. Broken garage door 5. Broken sink stop 6. Broken outlets along the south wall of the kitchen 7. Broken glass throughout entire yard, including at least 1 window and multiple beer bottles. 8. Garbage in back yard, including: - large bucket of old paint - rusty spray paint cans - large pan of old oil - plywood - cigarette butts 9. Broken dishwasher 10. Broken outlets The quality of the neighborhood is also terrible, and was grossly misrepresented by their leasing agent. Please save yourself a HUGE HEADACHE and rent from someone else! read more

This is my first Yelp review and like many, I read tons of reviews but never take the time to write one, whether a good or bad experience. But....after reading the five other reviews on this company, I HAD to speak up! Honestly, I had to double check the address and company information just to make sure it was the same company. I can't believe my experience was so drastically different. I rented a home through them for just over three years. EVERY phone call, inquiry or request I made, (rent payments, repairs or eventually, my final walk-through and move out) was returned promptly and courteously! Even when I completely screwed up the payment of my rent for three months and almost got myself evicted (TWICE), they were respectful, understanding and helped me get my issue resolved and tried to help me feel less like the idiot I was for messing it up so badly in the first place. Every repair request I made (maybe four or five over the course of three years?), was done so immediately and without dispute. Even at my final walk-though, when a person I paid and trusted, left behind unwanted belongings at the house, the ARP inspector seemed more concerned about my needing the items than the company having to dispose of them for me. I accepted responsibility and expected to be charged for the removal but was not. I work in the same industry and I often tell people that property management is a thankless, underpaid and underappreciated job. I'm used to hearing how bad management companies can be. I cannot believe that over the course of three years and at least 20 interactions with ARP, that I got "lucky" with my experience. I think, as a tenant, sometimes we forget that the person on the other end of the phone, isn't the one responsible for something having gone wrong with the house, our paycheck or whatever else you may be upset about. At ARP, I found that when I sincerely asked for help, I got it. And i got it quickly and graciously. For every ARP employee who assisted me, I thank you and will continue to recommend you! read more

Horrible Horrible! Don't ever rent from ARP, they are horrible. Have issues with house and the they don't even give crap, and being trying since January to get them to come fix the draft coming out from the Kitchen and master bedroom and it is middle of March and still haven't got fixed. They keep coming up with excuses. My whole family keeps getting sick because of it. Please don't rent house or apartment from American Residential Properties. You will have nothing but problems. read more

Every time I call for a repair at our rental in Texas, Eric has been on it within hours ..Outstanding Customer Service from him and he will always follow up. Rated it the highest do to Quality work and Happy customer. Victoria read more

I WISH I COULD GIVE NEGATIVE STARS!!!! DO NOT RENT FROM THEM!!!! DO NOT RENT FROM THEM!!!!! DO NOT!!! RENT!!! FROM!!! THEM!!!!!! I have had THE WORST experience dealing with this house and this company. From day 1, maintenance men have had to come out and fix things that were "inspected" prior to my move in date!! From The wiring in the bathroom outlet that was wired to the light switch in the hallway, to the bum furnace. How about my kitchen flooding when I ran the washing machine. How about they didn't even send out anything I regards to resigning my lease, and had my bill at $1200.00!! And then tried to tell me I was going to have to pay it!! I have REPEATEDLY asked for them to contact me, and they NEVER....NEVER call you back!! I literally requested to speak to the maintenance supervisor yesterday, of course they were unavailable, and was told that they would call me back. No call came!!Today I call the after hrs number and again requested to speak to a supervisor. I was given the number for some guy named Tony, who stated that there shouldn't be a supervisor available in the event a customer or resident would need to speak to one. WHAT COMPANY OPERATES WITHOUT MANAGEMENT!? The service that's provided is deplorable at best, and definitely subpar!! So now, the hole that is in the wall, that was here before I moved in, and bringing in cold air into this so-called house, has to wait until Monday! Let's not forget that it's like 20 degrees outside!! But let me not respond or pay the rent!! read more

American Residential Properties - Bum furnace that has been costing an arm and a leg to heat home. But the home was inspected prior to move in right!! - Property Management Near Me - Scottsdale, Arizona

Business Information American Residential Properties 7047 East Greenway Parkway Suite 350 Scottsdale, AZ 85254 Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: The company has failed to correct billing errors Problem description: On April 4th, 2014 I went into the Scottsdale office of American Res. and brought in my information to apply for a rental home. I was told this home had no applications on it and that yes I could apply. I worked with a man named Ryan Parrill who informed me that hey actually take money orders and application at a west valley office but due to some shifting around this wan't a huge deal and he would take my information and would forward it on to their office. About an hour later I got an email with his forwarded documentation of my application and $80 money order. I never received confirmation from their West valley office so around 430pm I called. I spoke to Ann who informed me their actually had already been an application in place that morning and Ryan must have missed it or they hadn't updated it fast enough for him to see it. Ann told me my application money was totally refundable due to the circumstance and I would just need to drive back to the Scottsdale office (35 minutes away) and pick up the original money order. I told her I would be in next Thurs/Fri to pick it up. I attempted to email Ryan again on Friday April 11th to inform him I would be there to pick up the money orders. No reply. So I went in around 1130. I get to the office and am told my money orders had been cashed due to a communications error between Ann and Ryan. I was told they would put in a inquiry to get back my $80 and I would receive a check from their corporate office (that I was standing in) within a few business days. It would be sent certified mail and would need a signature. It is April 18th around 12pm and as of today nothing has been received. I called today only to get the run around where as no one seems to know what I am talking about. I am DONE chasing this company around for money that they owe me and over 3 hours of time WASTED driving back and forth. Desired Settlement: Refund Desired Outcome: I would like my $80 back IMMEDIATELY and a call from the owner of the business. EDIT: It is April 30th and STILL NO PHONE CALL OR REFUNDED MONEY. SCAM ARTIST, Do not do business with them. Even my real estate agent has black listed them. read more

HORRIBLE customer service. The property that we rented of theirs was never even inspected by them before renting, and it was a mess. Every time we try to get a hold of someone in accounting, it takes several phone calls to even get through, and the people are RUDE. Horrible company to deal with. read more

Imagine the worst property management company you've ever rented before, make that 1,000,000 worse. That is HOW BAD this property management company is. Why these people are still in business? I don't know. From their staff to their services, its just a freaking NIGHTMARE. I don't even know where to begin. They expect you to have your house move in ready but then they don't even bother masking sure that your first day has no issues! We've had maintenance problems from the first day we moved in. Our AC Bourke down on us twice and the first time it took them 5 days to fix the issue. I am going to seek legal help at this point because we just want out of the lease and away from this management company. You guys are so awful. read more

The house I am renting in Georgetown, Tx is with American Residential Properties. I have lived here since February 2015 and have ALWAYS paid my rent on time each and every month. Saturday, at my baby shower, I was served with papers stating my rent was past due and I had until October the 11th to settle this or I could be evicted... Mind you I was served on Saturday, October 10th. After receiving notice I called but there office was closed and are only open Monday thru Friday like most other businesses. I called again on Monday and put on hold for a few minutes before an automated machine told me someone would be with me in 8 minutes. After waiting and waiting the automated machine came on once again saying someone would be with me in 20 minutes. I was literally on hold for almost 40 minutes and still nothing so I sent an email regarding the urgency of my call. Around 11am I tried again. This time my first hold time was 12 minutes then it went to 43 minutes. I was starting to feel like I was getting the run around with these people so I sent another email, but this time stating exactly how I felt. I FINALLY received a call back around 4pm from a guy named, KEVIN. He was very rude and kept interrupting me as I was trying to explain the reason of my call. He also was arguing with me about when my rent is due. Per my lease agreement I have until the 6th every month to make my payment but he was refusing to believe it. After I told him I have my lease right on my email and would be more than happy to send it over to him, he then told me he had it too and would check on it. After being on hold for about 5 minutes, he gets back on to tell me that I was right, rent is due by the 6th every month. I asked at this point for some type of documentation stating I was indeed NOT late and was in good standing for my future rental history and my personal records, he told me he could NOT send me such things because my lease agreement stated the 6th. But then why was I even falsely served???? I kept trying to explain why I needed that, he then proceeded to tell me that my payment is due on the 1st every month so technically I was still late even paying on the 6th. At this point I was done, I asked to speak to a manager about this issue since he was being a straight up JERK. He told me he would have one call me. I asked for the managers name and he told me he wasn't going to give it out and that he would 'document' my account. After I told him i was not going to settle for that answer he puts me on hold, ONCE AGAIN, and gets back on the phone saying he documented it and would have them call me. I again told him that is not what I wanted... I asked for her name. So he told me it was Lonnell and she would be in contact. So I will be calling again tomorrow... and the next day after that until I get what I need for my personal reference later on. From this experience, I will NOT be leasing this house another year and WILL NOT lease any house that is leased by American Residential Properties due to their lack of customer service and falsely serving me and going against my tenant rights! read more

My house is a part of American Residential and any issues that the house may have they always fix things in a timely manner.

Yikes, where to begin? Let's just keep it short - if you sign that lease, be prepared for 12 months of hell. There are far too many stories as to why they suck so terribly, so I won't go into detail. But seriously, sometimes you don't really need to know why. Ignorance is bliss. Just trust these reviews and say no to American Residential Properties! read more

If I could give no stars I would. I had to make an account just so I could review them!! Worst landlord ever. Constant mistakes and miscommunication. Took money out of our deposit and gave no reason why, terrible contractors that come to 'fix' your home only to make a disaster, not notifying you of lease changes, and they even submitted a 30 day notice when all I did was simply call and ask the process. They even went as far as sending me paperwork that stated I was evicted and it was completely false. Wish I could post their emails for the world to see. 2 of the worst years under their management. AWFUL!!! read more

We were not pleased with our rental experience with American residential properties. The house was in good condition upon moving in but we had to have numerous service calls for faulty toilets, sink and faucets as well as door screens and locks. The screens were never installed properly and we were subsequently charged upon moving out for not having them in place. We had problems getting information and or services from them like routine maintenance. One of their hired contractors tried bullying us about the poor work he had done. Additionally there were problems getting a community pool key which we were never able to resolve. We kept getting sent to someone else and we went round and round for months filing paperwork and getting nowhere with phone calls....For a pool key? Upon moving out we were charged for "infractions" that were clearly covered by normal wear. We were charged $150 for a nickel sized paint chip above a base board and $50 for leaving dishwasher soap under the counter for the new owners. We were charged another $200 for carpet cleaning fee when we did it prior to moving out and the houses carpets were in perfect condition. We were very disappointed given that we took excellent care of the property. Initially we were going to dispute the loss of half of our rental deposit but given how poorly the company was managed, we decided to cut our losses and move forward with purchasing a new home instead of wasting our valuable time navigating the "no-mans" land, that is their corporate office system. Overall I would not recommend American residential. You do not get what you pay for and they appear to always be in a state of flux. They never quite had it together and leave you wondering why you were treated so poorly. The rental house was nice and we would have stayed longer if it was better managed. Thanks for reading. read more

Don't let the fancy Scottsdale office fool you. The people in this office (minus the front desk employee) have no regard for there residents and treat there renters like children. I made an appointment to meet with there leasing agent, who promptly blew me off and brought in a woman who didn't even know the property I lived on and her form of paperwork she had was post it notes. They act defensively and unprofessionally when bringing up issues of their mismanagement with one of their properties. American Residential Properties neglected picking up trash and consistently leave the security gates open on the property I previously lived on. If this company is managing your property, or a property your interested in, I strongly recommend reconsidering living there. read more

My children and I had to purchase a small heater and heated blankets... and camp in one of the bedrooms... because you don't know your homes! Moved in late on a Thursday afternoon, around 3pm. There was already water and electricity to the townhome we leased, so before we left to retrieve items from storage, I set both heaters to 72 degrees because it was 64 degrees inside the townhome. While we were at my storage unit sorting through items we would need until we could get a UHaul to move our household items, I contacted Duke Energy and the local water company to schedule to have accounts transferred to my name; I had to look this information up online as it was not provided to me. I was told by a co-worker that most homes in my area are heated with natural gas, so I called Piedmont Natural Gas (another story of its own) and other natural gas companies - they don't service my address (so I'm told). I called ARP and was told that Duke Energy was who I needed to call for heat. So I called Duke Energy again...I was told they don't provide natural gas. So, naturally, I assumed that my townhome is heated through electricity. I have never lived in a home that uses natural gas, so I didn't know what to look for or how to tell. Upon our return home at around 730-800pm, the house was at 63 degrees - I called my agent (who lives in MI) and she tried to help me out, she didn't know either. Then I called my co-worker and he asked me to look at a few things and we figured out that heat to my townhome was supposed to be via natural gas. Too late to do anything about it, gas company was closed! So we had added and unnecessary expenses to be made - we had to purchase a small room heater and a couple of heating blankets, then camped out in one of the smaller rooms to stay warm. The next day (Friday), my agent called ARP and she was also told that Duke Energy is who we needed to call for heat. Needless to say, I was getting rather annoyed. I called Piedmont Natural Gas again, and to my surprise, was told that they in fact service my address (again, another story of its own) - and scheduled me for Monday...there was no way to get someone to my residence until MONDAY. So Friday morning we woke up to 63 degrees...Saturday morning we woke up to 53 degrees...Sunday morning we woke up to 57 degrees...and Monday morning we woke up to 59 degrees. We had to layer up INSIDE our homes, as if we were outside. We have only had to use our heater twice since, because the weather has been in the 70's (both inside and outside my home). All because ARP didn't know their product! read more

Slum lords... I have rented from them for 6 months now and have had nothing but issues. The house should not have been up for rent. The plumbing issues and heating issues I've had have been ongoing for months. A month to get hot water. 2 months to get my toilet working. 4 months to keep my basement from flooding with sewage. Sitting in the middle of winter with no heat. Numerous calls to the "emergency" line, which if you have an emergency on the weekend it better wait. This company is a complete joke. No concern whatsoever for their tenants. This house has almost been a hazard to live in. If I have to threaten to call the city to get things fixed, which worked by the way for my plumbing issues, it's gotten out of hand. During our plumbing fiasco they told us, flat out, that we had to leave the house. They were giving no notice, just we had to leave. They had no interest in fixing the house. It was just an easier fix for us to move I guess. So after my angry rambling, I would suggest to keep far from any property they own or lease. This is thefirst and last time I rent from them. Please, do your research on property management companies before you give them your money. read more

It is currently 83 degrees in my house because the air condition is not working at all... American Homes 4 Rent ("AH4R") has the worst maintenance service I have ever encountered. My wife and I have a 6 week old son who was discharged from the Neonatal Intensive Care Unit ("NICU") and needs certain care like feeding schedules, regulated temperature, etc. to ensure a healthy development. About 4 weeks ago, the air condition went out and after putting in a service order online, I never got a call back from AH4R. I ended up having to call AH4R's maintenance line and, after spending some 30 minutes on the phone with them, got them to send an approved vendor to check on the air conditioner. A company called MVP was scheduled to come out - and, MVP originally tried to cancel, but ultimately did come out and added freon. The freon helped for a few weeks but the air conditioner struggled to get below 75 degrees. Mind you, my electricity has been very expensive because I'm trying to run an air condition unit to cool a house, that cannot cool a house. Anyway, I call today - and I cannot even describe the pain of today's issues - After 20 minutes on the phone this morning around 10:00 a.m., they are supposed to send MVP back out to fix the air condition. I don't get a call from MVP - I call AH4R back, after spending 20 minutes trying to get to maintenance, I get told to call MVP, leave a message, if they don't return your call, then to call back and they will get a different vendor out. Well MVP never calls back. So, I call AH4R back, where I am told that they confirmed MVP was coming out today and they confirmed they have no other vendors available. I speak to the supervisor, who puts me on hold for 45 minutes while they try to reach MVP, then finally come back that they scheduled a second vendor... after nearly 2 HOURS on the phone with AH4R - I finally get them to send a second vendor... I'm still waiting on the air conditioning people but... we will see if it gets resolved. Oh, a few more things - the fence blew over during a storm - it took them almost 10 days to fix that - we have dogs who couldn't use the yard. We had a clogged drain pipe less than a week after moving in - but supposedly they checked all that before move in. Conservice attempted to bill me for services not rendered and the property manager originally took Conservice's side, until I sent a letter to the Texas Utilities Commission who stated they in fact could not bill for the services attempted. But the property manager, Warren, is VERY ANTI-TENET and instead, favors vendors and AH4R above the health and safety of the Tenets, at least from my experience with the bloke. The garage door broke... so that was fun for a while as we again waited till an approved vendor came out to fix it. Bottomline - WORST LANDLORD I HAVE EVER ENCOUNTERED IN MY LIFE! read more

RENTERS BEWARE If you want to end up going to court over late fees for paying your rent on time then sign up with American Residential today! They decided to surprise us by springing a "sewer" utility bill for a company DUKE ENERGY which is not a utility company in Arizona for $786 two months ago for previous utility bills stacking up for the last 18 months we have lived at the property. Ever since, we have been fighting to keep our heads above water because Antonio Garcia in their collections department is stating the "utility" bill for $786 is not negotiable and threatened eviction. We even got a notice from the Pinal County Sherrif's Department for notice of court because they were EVICTING us over this bill. I called their lawyer and the case was canceled. We have paid the $786 on top of our rent ON TIME EVERY MONTH to get another threat from them coming down on EVICTION. We will be terminating our lease early as well as suing them for "late rent fees" and "lawyer fees" in small claims court due to violating our tenants' rights. RENTERS BEWARE read more

Great company to work with. Their houses are clean and well cared for. Repairs are completed by professionals and in a timely fashion. I would definitely recommend leasing a house from them. read more

Should not get any stars, but pages make rater give one . Company does not know what customer service is and has no follow up on work orders. Had issues with rent payments, repairs, and just getting anyone to respond to property issues like pulling teeth. read more

American Residential Properties are the WORST rental company to use and from some reviews I have read DOES not have a good reputation in their buying of homes either. For one thing they need to revamp their Accounts Receivable-Legal Department namely Jennifer Comorre and Oscar Salazar. Their own attorney Matt was ALWAYS very professional and courteous, took my calls or responded to my emails something that Jennifer can use a lesson in professional courtesy. My financial issue has been going on since June and is still not resolved. Thank God that my mom will be out of there by the end of this month. I have advised my sister who is a realtor and broker who found this rental to not let future clients of hers rent or buy from American Residential Properties EVER AGAIN!!! THE WORST!!! read more

Update! Despite the negative comments I've seen here about ARP, I thought I would share an update. I can proudly say that I've been a renter through this company for 2 1/2 years, and I love it so much, I just renewed our lease last week until October 2016. I'm not sure what kind of communication efforts many have had, but I've never experienced the "horrible" customer service or felt that they treat their tenants unprofessionally. The home we're renting has always been tended to when/if we've had any issues. I absolutely still recommend ARP (and have) to friends, co-workers and family. Take it from me because I've been a tenant for more than just one lease-- all under ARP! Looking forward to many more years! We've been tenants of ARP for going on 2 years in the same property. The staff at ARP is very responsive, courteous and always willing to help. We've had several repairs already completed in our home, though it seemed like a lot of folks shuffled around in the office to take care of the requests. However, I can say without a doubt , and with any company, following up as a tenant helps a great deal too. They've always been more than accommodating to ensure a repair has been done, or if a work order has not been filled to rectify the situation. We love our home so much I definitely would buy it if it were an option, but I love having ARP has the property management because it gives a peace of mind rather than renting from owners. You won't have to worry about a foreclosure notice showing up on your door from shady landlords wasting your rent money instead of paying the mortgage leaving you homeless! I've recommended them to several friends and family as well read more

American residential properties is horrible and unorganized. They told me I was approved, excited for that. Then I called in the next day and they told me I wasn't approved... Horrible service. read more

This company is honestly the WORST I have ever had to deal with . You do not want to rent from ARP!!! Trust the reviews. They are rude and you are just a number to them. They do not return calls, you will be on hold for hours just waiting to be told someone will call you back. If someone is able to talk to you they will be rude and mouthy and they do not treat as if you're a person. They don't care if you have kids or a family in your home. If something breaks good luck getting it fixed more than likely no one will call you back. If they do it will be to send the worst contractor or repairman ever that will likely make it worse. Don't even try to figure out their accounting system you won't be able to. Seriously though I could go on for days about this company, but I won't. If you are even thinking about renting for them just don't a cardboard box would more worth your time and money!! read more

Can't wait to move out just so I don't have to deal with them. Sad because I really like the house but the people that you have to talk to in billing dep. are so ruuude and don't try to help you at all. They are just train to get their money. read more

Air conditioner problems again, AMH4R, will not fulfill the work order. Interesting enough to call the "call center" only to be rerouted to 15 different people. We are really good tenants and keep up our end of the lease and the property. This company has just recently take over this particular property. Since this BIG CORPORATIO has moved in to take over, we cannot get service to any work orders. Please do not rent from this company...If there is a problem, you are likely not to have it resolved. I love the property and location, but unreliable company. read more

I wish I would have done more research on this company. All of the other review are pretty much accurate. In general, I would just consider going with another proper management company. They don't care about people, all that matters is renting properties and making money.....I would not recommend this property management company and will not use them in the future. read more

I didn't have problems until I began receiving mail from my hoa that the property company never paid them. I decided to leave me lease early. I tried calling them for over 2 weeks to put in my 30 day notice without a call back. I finally got a call back after the first of the month, and now they want to charge me the extra days into the next month because I didn't get them the 30 day notice when I tried to for over 2 weeks well in advance of the 30 days. Awful, awful service. read more

I rented a property from ARP last July. The bath tub was an old tub that they repainted, the paint came off and teh rusts became visible. There were visible rust stains and water marks at the bottom of the tub and sometimes the floor was wet from water coming from under the tub. I called and asked to have the tub replaced and the water leak taken care of. I was told that it will take approximately 4 days to complete the job and was asked on 3/28/15 to rent a room in a hotel for no more than $100 for myself, my 21 year old grandson and a 10 year old granddaughter and they will prorate my May month rent after I turn in the receipt. I agreed and after giving it some thoughts, my granddaughter and I stayed by friends, thinking it will only be for a few days. I called and told the office rep that I did not stay in a hotel and will like my rent prorated for May and that was agreed. The job started on 3/30/2015, the tub enclousure was not installed until 4/15/2015 but the shower head and handle was not until 4/22/2015. All of this time I did not have the use of that shower., but was told that I had to pay the full amout of May rent. I told the rep that I paid all of March and April months rent, did not have the use of the shower for 2 days in march and 22 days in April and we agreed to have my may month rent prorated. I was told that I have to wait until the job was completed then they will prorate my rent. After threatening to call my lawyer I was told to pay 1/2 of May month rent. The bathroom is still not completed. No other work was done since 4/25/2015. Yesterday they uprooted everything from the bathroom in the master bedroom, no one came today to fix it. It is the worst experience I have ever had, will never rent from that company again or refer anyone to them. They are selfish and heartless. read more

I moved my family to Fort Worth from Denver over two years ago for my job in banking, and the thought of finding a new home and making the decision to rent or purchase felt overwhelming. We didn't know where we wanted to live on a more-permanent basis, and with our busy schedules we didn't want to undertake the cumbersome home-buying process. So we finally crossed out that option. But when considering the 11 consecutive, nightmare , 12-month+ LONG rental experiences of living in houses/"luxury" apartments in Denver and Dallas we really didn't want to go that route either. Why had we lived in roughly ELEVEN different homes in FIFTEEN YEARS? Same story: Landlord/office staff is extremely accommodating/ friendly in the beginning, a problem comes up (broken AC, garage door, fence, ect.) and they become elusive, don't return calls, act annoyed that it was requested they fulfill their end of the lease contract by fixing said problem. This goes on an on until lease contract is up, we say adios, and process starts all over - 11 times in-a-row. Well, in the end, we only had THE one option remaining and so our plan was to go through hell for one more year, and spend every waking minute aggressively looking for an area to live/home to purchase and finally be landlord-free. Enter American Residential Properties. First off, we have renewed our lease now with them twice and intend to probably do it again at least two more times before we purchase a home. Why? For one, the process of buying a home is no fun - I used to manage the mortgage channel for a large bank in Dallas, so I am very familiar. Additionally, and more importantly, after living in our current house, under current landlord (the subject of my review) in Fort Worth for just a month, it was already very obvious that we had found a dream rental situation and house under a dream landlord so we became a little...uh...lax...on finding that home. The laxness was the direct result of having an amazing landlord (actually a company) that we now LOVE: Of the few reasons people choose to rent vs. buy in the first place, I would say maintenance-free living is among the top because we have careers, work long hours, and just want to come home to a house where everything is in working order, and, if it isn't, instead of doing it yourself (which you don't want to do because you are exhausted and have to begin that long day of work tomorrow at a ridiculously, early hour) you pick up the phone, have a 30-second conversation with landlord, and presto...next evening you come home and all is well again, and everything is ,once again, in working order without you ever having to lift a finger (other than picking up your telephone). Our first service request - we can home one evening and realized we had locked ourselves out of our own bedroom. They offered to be there in an instant even though it was a late, Saturday evening. Second request, broken garbage disposal. Fixed same day. Third request, storm blew down fence. Fixed promptly within the week. And I can go on and on. I believe every one of our issues was our fault (except the fence), not a result of old appliances (which they aren't) or poor construction (which it isn't). And ARP just wanted to make sure we were taken care of. Every time. We can tell that those that work for ARP love working for their company. That goes a long way - happy employees, happy customers. This is just a great company, they really will do anything to make sure their tenants are well taken care of - no matter what it is you need taken care of - and they make sure you know they are happy to do it. The icing on the cake is their pricing. They beat all competition/comparables when we initially searched and found our "last" rental home. And they are more than fair, and STILL beat the competition with their renewals. And lastly, we love our beautiful home. It was - by far -the nicest property we viewed, and we viewed 10, all owned by different landlords. We couldn't believe it was also priced at or below the other comparables, but with a TON more value. We are going on three years of creating memories here, and will be sad to leave one day. I hope that you find out what American Residential Properties homes are available to rent in the area you would like to live in...and go live there...you won't be sorry! THANK YOU AMR FOR EVERYTHING! read more

I wish I could give negative stars! The house next to me is "managed" by this company. The renters are horrendous. They play loud music all day nd night, leave trash out, their dog barks all day and night. I contacted them to please help with them and they refused to do anything. The rep was rude and basically said NOT their problem. I own my home, but I'm considering selling just to get away from these morons. read more

If there was a choice for half a star, they wouldn't even deserve that. My family and I have been living in an ARP home since August 2013. They raised our rent $100 every year and now the 20 year home is more expensive than the new homes in the same subdivision. We recently tried to negotiate our new rates and worked with Adam Burgess. First, their turnaround rate at corresponding SUX! I told them of the 2 biggest repair issues, both being fire and safety hazards. They offered to lower it $25 (did I mention fire & safety hazard?)! I then gave them a list of 14 different things wrong with the home to help plead my case as to why their price was extreme. They did send people to the house to repair my list, however, they stated that our upstairs floor was so warped it would need to be replaced. Eventually, APR agreed to lower our rent another $25 but it was two weeks later and by then I was over the whole experience. I declined and put in my notice to vacate. I ended up getting a letter the next week informing us of their notice to vacate with 5 days notice. WTF?! I spoke to Ryan Parrill and he stated that of the $490 due, $250 was from the one month I was negotiating my rent. He was very rude and while I explained the entire process of trying to negotiate with Adam, there was nothing he could do. He said I needed to pay it. This company has no sympathy at all, they jack up their rates every single year on you, no matter how old the house is and their staff is rude, unprofessional and their communication skills are worse than pond scum. DO NOT lease a home from this company. read more

This company is the worst company ever and I am not a hard person to please but after them not answering the phones and seeing the same type of complaints they have I decided not to fool with them. this company is with holding my security deposit after i was told that I would get it back. It has been two months. bad business I can say that. I would not recommend for anything at all. If I had nowhere to stay this would not be a option to use this company. pretty bad for a person to feel this way. I WOULD NOT RENT A SHOE BOX FROM YOU! I have gotten the run around for two months about my refund. It is not my job to track people down to get my money. I don't do that so I will let this be handled by the bbb................. you don't even deserve 1 damn star read more

Renters from one of their properties damaged our new fence and moved out. This rental company has been dodging my complaint for over 2 months! Their property manager, Warren Palmer, is truly irresponsible and lazy when it comes to resolving an issue read more

I have been approved for a lease and just need a few simple questions answered so I call the office to ask and Paula was extremely rude and snarky, makes me second guess signing the lease. Before I even moved in I'm being treated poorly the company makes all these terrible reviews seem 100 percent true. Very skeptical now. read more

####PLEASE READ THIS REVIEW BEFORE RENTING WITH ARP#### Boy, where do I even begin. I would have rated this place 0 stars but that is not an option on Google for some reason. So lets take it from the start shall we. For a frame of reference my house is nice. It is 8 years old, rent is $1700/month, 3 bedroom, 2 bathroom, 2050 sq. ft. in a nice neighborhood. I moved in 30 days ago!!! 1) On our initial move in day I see dead bug carcasses so I researched the bugs and found out that they were dead bed bugs. I then call ARP to report my findings. I was informed, very matter-of-factly, that bed bugs were not covered in our lease and that I would be held responsible if bed bugs were in fact present. I informed the rude lady that I had stepped foot in the house just a few hours before and have NEVER had a problem with bugs of any kind. I was told that there is no way to pinpoint down when the bed bugs could have arrived, and that it is very reasonable that I brought them into the house, so ARP was not liable. I had an inspector come out who was certified in entomology (the branch of zoology concerned with insects) who told me that the bed bugs had to have been there before or they would be alive. He informed me that the house had to have been sprayed specifically for bed bugs before I moved in or they would still be alive. In other words, ARP knew about the bugs were present, sprayed, then added a clause in the contract negating liability. After relaying this to ARP I was still told that this was not there problem. Luckily there have been no traces of bed bugs alive so I lucked out. If you are a renter in TX please read below if this has happened to you but the bugs are not dead. 2) The house smelled of mildew because the geniuses that shampooed the carpet left it soaking wet. I was told by my realtor that ARP would have another shampooer come and redo the carpet but it is obvious that this never happened as it still stunk and I had to pay to have it redone. 3) The back patio lights have not worked since I moved in. Not only were all of the light bulbs, this is a fluorescent light, burnt out but there was a blown fuse in the component. How do you not check to see if all of the lights are working? 4) After my first load of dishes in the dishwasher it was apparent that my dishwasher was not draining the excess water. I had to have a maintenance request for this, which promptly was handled over a week later. Once again, how do you not make sure the dishwasher works? 5) The fences in the backyard are absolutely in terrible condition. There are holes everywhere!!! Once again, I had to spend my own money to board up the holes so my dog would not escape. 6) The toilet in the extra bathroom was installed crooked, it is not straight. So whenever the lid is up near the handle and I flush, the handle is pinned down by the lid because the toilet was not installed correctly. Does anybody know what happens when a toilet handle is held down by a lid for hours? That's right: it floods. My bathroom flooded and it reached the doorways of my office (3rd bedroom) and spare bedroom. 7) Since this is, by far, the smallest complaint I left it last. The grass had not been mowed in over a month. There were parts of the backyard where the grass touched my kneecap. All in all, this has been a completely unacceptable experience. I have heard nightmare stories about out of state property management companies and it is evident that they were accurate. If none of the aforementioned reasons sound too bad to you, then by all means rent from them. But if this is as unacceptable to you as it has been for me, then just move on to another company. Once again, I have lived in this house for a month. I am cringing to see what problems the next 11 months will bring. TX Residents: Fun fact for Texas residents however, if this happens to you and the bed bugs are not dead then ARP is liable for litigation under the Texas deceptive practices clause for safe and liveable housing conditions. This only applies if bugs were there before you moved in read more

I rented from this company for one year, rent always paid before the due date. I would actually give them five stars on maintenance. I had a few issues and they always came through in a very timely manner. I am giving only one star due to the terrible customer service! I contacted American Residential properties approx. 70 days before my lease expired to find out what it would take to either re-sign for another year or go month to month. I made two calls which were never returned then three emails. There was finally a response on my third email which said they were increasing the rent. I should not have had to dig this information out of them, they should have informed me at least 90 days prior so that I could make a decision to extend or terminate my lease. I chose to terminate due to the poor customer service. My next question was when would I receive my deposit back, this was answered over the phone (of course not in writing). I was told my deposit would be returned within seven (7) days of move out. I moved out on 4/30/15 and cleaned the home from top to bottom. I was present during the final walk through - because this company is in Arizona they contract another company to come in and take pics. The guy that took the pics made a comment that this was the cleanest move out he has ever seen. I contacted ARP again two weeks after I moved out by email and I again asked when could I expect the return of my deposit, I left my phone number and I received a generic email back stating "You can expect the return of any deposit overage within 30 days of move out". Of course the seven days was a lie but I never really expected it back in seven days but it is approaching 30 days and I left 2 more messages with no reply. I took my own pics and there is no damage - I do expect my full deposit back within the next couple of days. My suggestion to anyone who wants to rent is to do business with a local company. This company does not return calls and the customer service is terrible. If communication was better throughout this process I would have renewed my lease. As I read these reviews I have a difficult time believing that the 5 stars are legitimate renters. I wrote a google review a few months ago and gave this company a great review. I actually hate that I did. I will post again here and with google once I receive my deposit back and the communication that comes along with it. read more

BEYOND HORRIBLE! Renter Beware. Not only will you not get a response from this company when you have a problem but you will consistently work with their billing department to correct your statements. I reiterate, you will not receive a call back, e-mail response or know anyone is even working in the office they state they occupy. My advise- don't rent anything they have. Research the company, they are making major profits by not maintaining the properties. read more

Possibly the WORST rental experience I've ever been through in my entire life. I would never recommend this company to anyone. From lack of communication to being sent out of our house with no place to go due to construction, I would never wish this on my worst enemy. The straw that broke the camels back was when we discovered a water line break about 3 months into staying there under the house that happened BEFORE WE EVER STEPPED FOOT IN THE HOUSE. No one informed us before the discovery. After 3 assessments from 3 different companies, construction started 10 days the discovered leak. The whole project took 12 days, which should've only taken 3 (words from worker at the house). Reason it took so long is because ARP told them to make the house "livable". The company states that they would have to turn off the water for 2-3 days and ARP said too bad, they are staying because they would not pay for a hotel room for us. After all of that and the construction workers feeling horrible, we had to spend our own money and stay elsewhere for 2 nights. UNACCEPTABLE is putting that situation nicely. Never ever again. read more