If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

We had an awesome experience staying at the Turquoise House! Top notch amenities, clean layout, fun…read morein-house activities made for great experience. It felt like we were staying at a 5 start resort. it was our first visit to Arizona which made the central location ideal for us to easily visit several tourist type attractions throughout the area. We will definitely be back!

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

Great area and clean comfy condos. Lots of amenities with close shopping and eating options.read more

This place is amazing! I booked three nights with their summer deal - about $80 per night plus $15…read moreresort fees. Everything in the condo is furnished with modern and new furniture. It was like living in an ikea model home. Everything was really clean. It felt like luxury! The swimming pool, jacuzzi, game room, and gym room are great. The only thing that I don't like about this place is that they only allow one car per condo.

left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!

Beautiful property. Talented staff. Enjoyed every minute here. Highly recommended for families.read more

I needed a pool day and my mom wanted a lazy river so we got a ResortPass at the Westin Kierland…read morefor the Adventure Park. We arrived a little after 10am. There is a self parking lot that costs $8. My mom is handicap and they had several spots but it was still about a 8 minute walk from the parking lot. We got the day pass but not the "special chairs" which was fine, there were plenty of regular chairs and umbrellas. Since it was so early it wasn't crowded yet so we found a couple of lounge chairs right next to the pool. We were really wanting the hot tub but it was a bit disappointing (compared to the JW) -- it was pretty small and not too hot -- I guess on a very hot day that would be ok but it wasn't too hot out (in April it was in the 90s). Also only one jet was working. The main pool is really big and that is nice, it definitely was cooler than the lazy river. The lazy river was very warm. The lazy river was very nice you can float away for hours. I didn't check out the slide but it looked like there was maybe one slide that wasn't too steep. There were tons of kids but I guess that is to be expected with the lazy river. They even had pool games hosted by the Westin that looked fun. By about 2pm, a DJ started spinning up by the restaurant. That was fun and you could hear it down at the pool -- but there was also other music on the speaker that was still playing so it was a bit choatic. The food was average and overpriced, as were the drinks but that it to be expected at a resort like this. It did kind of have a vegas pool vibe once the DJ started. We had french fries and the hummus, veggies and flatbread and a few drinks that cost about $150!! Dang... Also the bathroom was up by the restaurant, and you had to walk a few stairs to get there -- they had an accessible pathway but it was kind of odd (hard to describe) -- luckily my mom never had to use the restroom. Overall it was an enjoyable day but I like the pools and the hot tub over at the JW Desert Ridge -- lazy river and slides are better too. Not sure I will do a ResortPass here again.

This is a review for the actual management side of vacayaz. We had a guy from this company over to…read morelook through our house while it was being renovated to discuss possibly hiring them to be our management company. The man gave some advice on things we could include in our home and I thought it was a positive exchange. I asked for some info via text that morning and it took him until 6pm that night to get back to me. When I called he never answered. Later the next week I asked if he was available on a Sunday to meet back at the house to speak with my husband. Texted at noon, hadn't heard from him by 9pm that night, so I texted again and tried to call with no response. Next morning he texted back "Hi not available Sunday" but there were no suggestions for other times. So I called the company and told the receptionist what I needed and she said she would have someone get back to me. Two days later and nothing so I called again, left the same info with a male receptionist and he promised to get someone to call me back. Never heard from anyone. If they can't even return a phone call, I don't have confidence they can manage my VRBO. And if this isn't enough to make you stay away from this company, our friends who have signed on with vacayaz have now told us when the power went out in their home, the renters called them directly because the management company wasn't responding. Stay away.

During our stay at one of their properties, someone tried to break into the residence twice. When I…read morecontacted the management team, they said that the ring camera that was installed outside on the doorbell was dead. They were not helpful at all

This company is phenomenal. Been a member for 2 years. At first it seems a little off because their…read morewebsite is simple... but it's because it's a private membership... no ads and whatnot.... but the savings are amazing. No, not every single hotel is an unbelievable deal... but there are a LOT of unbelievable deals. I've saved a couple hundred here and there... but also a couple thousand here and there! I think some of these other reviews are just people who you simply can't make happy whatsoever. This is a long term, book all of your travel type of membership. Over time, the savings are just ridiculous. Membership easily pays for itself and you're always guaranteed the best price. Can't beat it.

Do not waste your time on this company or any of its subsidiaries. 90 min scam and they do not like…read morequestions. Promised cruise vouchers for attending their presentation and never saw them. Do your homework as this company has many bad reviews and from the looks of it buys their BBB rating. The reviews and the rating do not match up. Rude when you decline to purchase the membership and ask for your vouchers. Can't answer the questions why so many bad reviews. Want to keep asking is about the money. No not at all it's about the reviews. Then they disconnect your zoom.

I have used Casago now two times. Once in Gilbert, Arizona, and twice in Rocky point Mexico. Our…read morefamilies experience has always been top notch.

I have called Casado after renting and having to leave the property I was on. In 3 weeks I haven't…read morereceived a call from a manager. The house had many problems including a rattlesnake by the entrance door. Please be careful when renting from this company . They do not return calls and the management was poor.