Please, Please pass on this facility! I contacted the State in Elderly Abuse as they are…read moreHorrible!!!! My aunt had ice water poured down her back ( by a nurse) they would leave her in vacant hallways and leave her to cry alone. I would call and ask them to move her and they would say welp she needs to behave. Save yourself and your loved ones the miserable trouble of this place

If I could give less than one star, I would…read more My family entrusted Four Seasons with the care of my grandmother for a short 5-day respite stay while her primary caregiver--my mom--took a much-needed break. What happened during that short time was heartbreaking. When my grandmother was admitted, she was alert, communicative, mobile with a walker, feeding herself, and enjoying time with family and friends. Five days later, we picked her up to find her unresponsive, unable to speak or walk, visibly distressed, unbathed, and disheveled--sitting alone in a wheelchair with her belongings piled in the hallway. Her shirt was halfway up, bra and stomach exposed, her pants crooked, her hair a mess, and she emitted a strong odor suggesting she hadn't been bathed the entire time. She had multiple open sores on her buttocks and heels indicating she was not mobile at all during her five day stay. She was in distress and would shriek in pain when you touched her right side. No one from the facility called us to inform us of this drastic change. Not once. When we asked what had happened, the staff had no answers. No concern. No urgency. My mom was left to transfer my grandmother into the car and received no answers to what had happened while my grandmother was in their care. Getting her into the car took 30 minutes, and no staff offered to help--only a nurse on lunch break and passersby assisted. She remained in this deteriorated state for a week at home (unable to eat, drink, speak, walk and was in severe pain) and passed away shortly after. We were told by Four Seasons staff that her condition wasn't surprising because she was a "hospice patient with dementia." This kind of dismissive, negligent attitude is unacceptable. To make matters worse, after meeting with the facility's social worker, Christina Davis, to express our concerns, we were told a formal complaint would be filed and someone from administration would follow up. No one ever contacted us again. Three months later, I filed another complaint with the administrator and still did not receive a response. What my grandmother experienced in her final days should never happen to anyone. Families deserve transparency, compassion, and dignity for their loved ones. Sadly, Four Seasons provided none of those things. I strongly encourage you to please locate another nursing home and DO NOT PLACE YOUR LOVED ONE IN THEIR CARE.

Clean! Great staff, and was so happy my uncle was in a private room. LOVED the food. A few crabby…read morepatients- need visitors...

I was so pleased with how attentive and caring the staff was with my mother; it helped me feel at…read moreease to know she was in capable hands that could provide her with everything she needed to get better. Her progress from the day she admitted to Westland Nursing and Rehabilitation center to today is astonishing, I am beyond grateful for everything the staff has done for her. They did not just care for her they took the time to get to know her and make her feel comfortable. They knew her by name and every time I was in to visit several staff members would stop in her room to check in on her and say hello even if they weren't working the floor. She loved Kim the unit manager on her floor she said she always found a way to make everyone smile and brighten their day. The care you receive feels personal and that was really important to me and my family. We are beyond happy with our mothers stay at Westland and because of the excellent care she received we are able to take her home; that's a feeling I cannot even put into words. Thank you to all of the incredible staff at Westland Nursing and Rehab Center you have my sincerest gratitude, Ryan Rios

Nursing care, PT & OT were excellent. Office/social work staff along with directors need to get on…read morethe same page with care of your loved one. Your admission meeting is an entire week after your stay begins. NOTE: only a short term stay facility. It never used to be. Try repeatedly to push the patient out the door even though the patient is no where near ready to leave. Your surgeon or PCP have no opinion on their patients care. They should be the decision makers. Instead the office staff blames early release on the insurance reviews which are completed by people in another state who only rely on the notes from staff. So unprofessional, & cold! Only Marywood's physician who is elderly himself makes the decision on when they are ready to go. This is NOT how our senior community should be treated.

My uncle is a resident here. He recently had back surgery and can't stand or get in and out of bed…read moreby himself. After physical therapy, they wheeled him back to his room and left him there -- alone, unable to move, and without access to the call buzzer. When he needed to use the bathroom, he literally had no way to reach anyone. My mother asked for help three times, and they still ignored her until she finally got angry. This place is a disgrace. The staff act like you're bothering them when you ask for basic help. They ignore call lights and leave people waiting who clearly can't fend for themselves. Please -- do not ever send anyone you care about here. No one deserves to be treated like this.

my name is Lisa Meyer and I had Miss Johnson as a physical therapist and I just wanted to say how…read morehelpful she was to me. She was very educated in her field and has helped me immensely physically. I feel so much better and she went above and beyond telling me certain things to do that I have neglecting with my and I feel so much better taking better care of myself. Everything was very clean and neat and very professional looking! Many thanks to her she gets a five out of five ‍

All personnel are very kind and professional. I felt that each one from the assistants to the…read morenurses were ultimately concerned for my welfare. OT and PT were the best.

Don't ever send any of your loved ones here. When I was able to see my Mom, there was garbage on…read morethe floor that didn't come from her, and dirty bedding on the bed next to her. After repeated messages left, the doctor never called us back. We immediately wanted to discharge her and it took an additional 3 days to get her out because we didn't get returned phone calls or the numbers we were given to contact people weren't the right ones. They essentially held her hostage with all their red tape and lack of competent personnel.

The nurses and the emergency room doctor were fantastic! I wouldn't hesitate going to their…read moreemergency room.

I had a decent experience here. I was admitted to the psychiatric unit in December and found the…read morestaff to be professional and efficient. I was seen by multiple doctors on my first day and had an incredibly large (almost too large - it was impossible to remember names) care team. Not a single person was unpleasant or difficult to work with. Truly an excellent team all around. The facilities, on the other hand, were a bit lacking. Sure, I'm not expecting a 5 star hotel, but the bathroom in my room was a little grimy and they definitely could have made the common areas more enjoyable (eg more communal seating around a TV, some games or books out for entertainment, etc). There was truly nothing to do during down time besides lay in bed and stare at the ceiling. It's a shame because they even have a little free library downstairs in the main wing of the building where they could take/trade books if needed. Of the (unfortunately many) psychiatric wards I've been in, this was by far the worst in terms of opportunities to entertain yourself in between groups. The groups, however, I found were nicely varied. For example, we had pet therapy one day, an exercise group another, a relaxation group, and so forth. It definitely cut out some of the monotony I've experienced elsewhere when every group is some BS about coping skills or CBT/DTB. One major plus I found was that the food was good, exceptional by hospital standards, and you could order your own meals from a fairly expansive menu. Overall a pleasant enough experience, relatively speaking. They should be impressed with their employees in particular.

Every time I call to either make an appointment or change one you can't reach anyone. I've been put…read moreon hold and left there until after lunch I'm guessing because I called at 12:40 something and magically after 1:00 they're able to help. You can tell by speaking to them they're not interested in helping you you seem more like a nuisance calling then an actual patient. Besides that the staff in my doctor's office is great and helpful it's just getting ahold of them that's the issue.

Hegira is terrible. Don't go here. I've been with them for 4 months (psych and therapy). Nothing…read moregets addressed at appointments. They won't prescribe my medication. So unorganized.

The service level at this facility is awful. My 85 year old mother was put in a room that seemed to…read moredouble as a storage room for old, scratched up furniture. Every day we went to the place there was no one to check who you are. You self checked in. There were times we didn't see a single person while walking through the place. Calling this place went to an automated system that routed to two nursing stations. One never answered with a message that said they would call back in 48 hours unless it was the weekend, then it would be Monday. Their social worker quit on June 10th of 2022, and they have not replaced her as of June 20th, but the phone system still sends you to her voicemail where she says she quit. Medications took up to 72 hours for them to get, including Pepto Bismal for my Mom. She went 3 days with nausea and diarrhea before they got her help even though they told us it would be done that day. Residents have no food choices. If you don't like or can't eat what they're serving you go hungry. Dinner one night was a cold turkey sandwich with cranberry juice. After 4 days we arranged for a new rehabilitation center and requested the paperwork to transfer her. No one seemed to know what to do. We were told multiple times that they were working on it, but the truth came out that they didn't know how to fill out the form online for the referral to the new facility. It took from Wednesday until Saturday at 2:00 in the morning until she was finally moved. 4 days later I received a phone call from this place asking to fill out paperwork for her. I asked if this person knew she was no longer there. She seemed surprised but said "Oh yes, we just need the paperwork for her file". If you care about your loved one, don't send them to this place.

My aunt lives here. She has severe multiple sclerosis. Her home life was difficult to say the…read moreleast, but she has been so much happier since moving here! She has access to tons of service she didn't get at home, like speech therapy, and so many more social opportunities that weren't possible when she was homebound- she plays bingo, gets her nails done, and even goes on outings like on the Diamond Jack riverboat! It's wonderful to see how much better her quality of life has gotten since moving here- I wish she had been able to come here years ago!

Thanks to Kara, Bobs and everyone in this facility, they were very helpful and knowledgeable about…read moremy case. I'd still want to visit to finish my treatment.

From the owner: Experience the power of physical therapy with NovaCare Rehabilitation. Our physical therapy team…read morewill design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.