Very rude staff who refused to assist with bookings. Representative answering phone on Sunday 8/2 insisted reservation must be placed thru Groupon, and was unwilling to take future reservation request. His demeaner was that he was being bothered by questions, and didn't want to speak on the phone. Very poor customer service!! Wound up canceling and refunding thru Groupon, as I would not patronize this business!!!!! read more

They were amazing the chair/ cabana umbrella rental was very affordable and comfortable. The team was great. Will be back again

Really fun and exciting. The staff explained everything and were friendly. Purchased the Groupon which made this the best deal in town. The beach area was perfect for jet-skiing and made the experience beautiful, in addition to the excitement. read more

American Watersports - Boating Near Me - Pompano Beach, Florida

Definitely go for it, if you have bad day planned ahead. I wanted to surprise my child with a fun activity to congratulate him with beginning a new school year. It was all nice while we were talking to Brian, who informed us that there are bunch of additional fees applied to our Groupon. Although, on the confirmation email they sent us THE BALANCE FEE SHOWED (see the photo) But the management will tell you to ignore that information and pay attention to what they demand on the spot... Etta taxes , fees and zero apologies for providing misleading information at the first place. In addition then Keith came along, with attitude of a king of the world he informed us , that unless we "bow and kiss their.." we won't be riding. Would you still ride? We had 2 Groupons. And we had to cancel both. No wonder their place was so empty ... people aren't looking for more bosses to ruin their day PS. I just used my sisters account. In case they get confused with names. They certainly remember us. read more

American Watersports - Boating Near Me - Pompano Beach, Florida

Me and my friend were "out-of-towners" and didn't have a boating license. They gave us the necessary materials and we took the test and passed with a breeze! Took about 15 mins. Very short and easy. After that we were out in the water! There was no wait and we stayed out for an hour with very big boundaries! Highly recommend!! It was a BLAST! Great hospitality! We also found a coupon online! read more

American Watersports - Boating Near Me - Pompano Beach, Florida

Wonderful Day! We purchased a 1/2 hour jet ski rental and beach Cabana for the day on Groupon. The staff was fantastic and made the whole experience easy and super fun. I recommend going as early as possible - we were able to enjoy the empty beach and empty ocean on the jet ski. Also, the sun wasn't as hot yet around 10-11am. We enjoyed the shade of the cabana for another few hours. The beach did fill up by 1pm! Parking is easy and free at the company address. I'm spoiled now...not sure how I'll survive another beach trip without American Watersports :/ read more

It was so much fun! I bought a Groupon for jet ski rentals for an hour. The process was smooth, you reserve it online and there is a place for your Groupon code. **make sure you reserve during special times of 11 or 1pm with Groupon. The lady is very sweet of you have questions. You really should do 30 minutes, an hour is alot. They were great with my 5 year old son. Someone is in the water on a jet ski to make sure they are safely able to respond and bring you in when your time is up. You can stay at the beach on their beach chairs all day. Parking is at a resort with green minty shutters. We explored the resort because they had a nice cafe, heated pool, shaded hottub, and Tiki hut bar. Great day and we will use American Watersports again for sure!! read more

American Watersports - Boating Near Me - Pompano Beach, Florida

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Fun time, although you're only given 1 mile radios. I wouldn't recommend doing more than 30 minutes. Gets boring just riding back and forth within that 1 mile. read more

Awesome group of people running this watersports business. Knowledgeable, safety oriented and super friendly. Best in Florida!

Had a great time riding jet skis from American Watersports with my wife. You have a 1x1 mile area where you are allowed to ride, which we thought was more than enough to enjoy the power of your jet ski. Had so much fun that we went there twice. The owner and staff were very friendly and went above and beyond so that we could have the best experience. The equipment was in very good shape and they even offered us a waterproof bag to store our phone while on the water. Highly recommend! read more

Absolutely horrible company. Called to make a reservation, but they use a call center service which was completely unhelpful... Eventually someone from their actual location contacted me VIA TEXT (very unprofessional). Following suit with the other reviews below, these people do not treat customers well, take advantage and bully you. VIA TEXT I asked for a same day jet ski rental reservation which they said was fine, they had many availabilities UNTIL I mentioned I had purchased a groupon...which they then said they couldn't help me unless I returned my Groupon and paid them full price. We obviously refused these Scammers and went to another place about 15 mins down the road who actually treated us with respect & ended up having a great time. STAY AWAY. read more

American Watersports - Terrible customer service..You don't TEXT your customers, you call them. As you can see here, they bully Groupon customers - Boating Near Me - Pompano Beach, Florida

Amber was really impatient with me and unwilling to be flexible at all. We tried to use a gift card to go sailing, every time we called it was booked or unavailable. We tried probably 5 or 6 times to schedule something but they were just rude and quick to get off the phone. In the end, we lost the money because it expired and she wouldn't extend it. A complete waste. Never would buy from them or support them again. Also, there seems to be some disagreement among them about their equipment - the staff doesn't know what they have or when you can use it. If you go there, plan on headaches. read more

Super fun experience. My kids wouldn't stop raving about how it was the funniest thing they've ever done in their lives. I can't agree more. 30 minutes of ride time goes by so quickly. Life vests are provided. I love how they have cabanas to use while waiting. Free parking across the street. We appreciated the laid back instructors. The check-in process was super easy and we were on the wave-runners within minutes. read more

We were staying close by and decided to go jet skiing! It was a blast! We did a tandem jet ski for an hour and while I'm glad we decided to do the hour (since my husband got some time to go a little faster by himself for the last 15), 30 minutes would have been sufficient due to the boundaries and waves.The guys were really chill and super helpful. They gave us everything we needed and answered all our questions! Would recommend!! read more

I have been living in Florida for over a year and finally went jet skiing here! The staff was awesome! Before we went for our hour jet skiing. They informed us on information we needed to know. Stay away from dive flags, etc. They were very helpful and fun! There is a restriction on distance, but it really was plenty for us to enjoy our hour. Definitely coming back!! read more

Great experience! Will definitely come back. 30 minutes of plenty of time to ride the jet skis and the furniture rental was nice and comfortable. read more

Real Men SHRED,anything in any weather. These babies only know warm water Ratting. They are good at the Instructing the cry baby shred. Go for it, but don't attempt to talk to them about worldly things, like shredding your skis. They are afraid of the cold. Darwin waved runned their tribe out a century ago. read more

My husband & I had a great time riding jet skis from American Watersports. We booked 1 Jetski for an hour & took turns riding. The gave us all the equipment we needed. Jetski Jon & another gentleman ( I forgot his name) were very helpful and friendly. I can't wait to come back this summer with my friends & family. Highly recommend !!! You won't regret it ! read more

Had such an amazing time jet skiing. The staff are friendly and professional with a great time. You have the option to also rent out cabanas which was a nice cherry on top to a beautiful sunny day. Parking is easy and convenient to access. Stress free day. read more

Found this place off Groupon, got a 30 minute wave runner ride and all day beach cabana. Husband and wife who were running the place are fantastic! Great skis and excellent location. read more

Hunter and John were INCREDIBLE. I was scared shitless as this was my first time jet skiing. They showed me how to do it properly and conquer the big waves. Much fun and would do it again! Their customer service was so good. They were patient, taught us how to jet ski, and provided us with beach equipment to relax. Best customer service ever!! -Isaiah read more

Very patient group of people they made sure they went over the rules several times until it sinked in which was very important.. when I needed some assistance out in the water because Seaweed was up on the boat they came out rapidly no hesitation I enjoyed every cent spunt read more

American Watersports - Excitement - Boating Near Me - Pompano Beach, Florida

I have lived in FL for over 8 years- south beach and now Ft Laud. This was THE most nice, fun and relaxing place I've jetskiied at period. Not to mention the prices are unbeatable! Can't wait to go back! Plus I had gone in via a groupon deal, And the kind gentleman running it (forget his name -shoot!!) gave me his card and said if ever we wanted to come back he would do some type of similar deal. What I liked the most is that he understood that these prices for 1/2 hour- hour of jetskiiing (at $80++) is absurd and really makes up for it by throwing in extra little things like chairs (NICE wooden ones) and or umbrellas at no cost to sweeten the deal that you can utilize all day! Not to mention he was so friendly and outgoing--Really appreciate all his help, glad I found his spot, and can't wait to go a few more times before I move from FL! I'd highly recommend anyone to go. Plus the beach is gorgeous here with a lighthouse in walking distance. Thanks buddy!!!- "Pepsi" (he called me "Pepsi" haha!!) read more

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You cannot work with these folks. They have no business sense. On a dead Monday morning, they refused our groupon because we didn't book 24 hours in advance. They also said they were booked. Literally, not a single jet ski was being used, we were standing in front of them all. I explained that it is our anniversary and we leave at 6am tomorrow. Nope they wouldn't accommodate us. We asked if they would accommodate us if we paid the full fee and they said yes. The kid working there could care less about accommodating a certain situation. So they lost two customers for life and got a bad review all because they wanted to be jerks. Not to mention they were rude and dismissive on the phone and in person. Gives new meaning to beach bums . read more

Rented a double kayak for my girlfriend and I for the afternoon. Staff were rude to begin with, it was like we were interrupting their siesta. Well when we got out in the ocean, the seas were rough and we turtled...into about 1000 stinging jelly fish...we both were stung badly. When we did return (1 hour later) and told them about the jelly fish, they said they knew! I asked them why they didnt tell us or warn us...uhhh no answer...sorry...and no offer to refund our money.. Very unprofessional. read more

The staff is very helpful. My co-workers and I have a great time on the jet ski tour.

Please be aware, if you rent a jet ski you can only go about 200 yards in each direction (shame on them for not disclosing this). You cannot stop and talk to the person you are with even with the jet ski off. It really was not worth it. read more

This is an "on the beach" water sport rental place, with jet skis, sailboats, kayaks, etc. I actually went to try stand up paddle boarding - and had an absolute blast! It was super reasonable in terms of price, and the owner (I assume) gave me a free quick lesson before I started. That area of the beach is relatively quiet, which makes it a nice place to do watersports. Overall, this was the perfect beach activity place; I will definitely return! read more

Absolute worst place to rent a jet ski. People are rude and couldn't care less about what is going on. Everything is a hassle to them. Be prepared to pay extra plus tax for everything under the sun if you bought a groupon. Be prepared, tax is on the original price, all extra riders, the cabana and the test. They don't allow you to switch drivers because it's a hassle and takes too long. Who cares how long it takes it you have the jet ski for 30 min it's included in that time. They also charge extra for the second rider and then make a big deal about having to swipe the credit card for each person. They charge you for a boating test also, not stated in the groupon. One person had the boating card but not with them and they wouldn't accept a picture of the license. read more

Seemed like decent people until they offered to hold my belongings and stole cash out of my wallet. I would NEVER accuse someone of stealing from me if I was not absolutely positive. I specifically counted my cash before giving them my belongings and it came back $60 short. It's just embarrassing- they obviously need the money more than me. read more

Great staff, I had a great time on the jetski's. The staff were super friendly and they also were nice enough to extended my expired Groupon. We were also able to upgrade from beach chairs and an umbrella to a cabana . I will use them again read more

I rented 2 water skis from American Watersports. They are right on the beach and have free parking available. The skis were great and went really fast. The prices are the best considering you get free parking and American includes the use of their beach lounges and use of a pool right on the beach if you want to hang out. read more

The staff here were very courteous and welcoming. Visiting from Canada for the week, I've noticed that the atmosphere in most encounters have certainly been different. Most people have been rude (atleast to Canadian standards) and being here for nearly a week, I've certainly started to adjust. On my second last day here, the staff, especially Jon, gave me an exceptional experience and treated me how I'd be accustomed to back at home. The instructions/guide were clear and he ensured that if we ran into any problems that he and his staff were just a call away if we needed any sort of help. Thanks Jon and the rest of the staff at Pompano beach American Watersports for making my first jetski experience a memorable one and for ending my vacation on such a pleasant note. I'd highly recommend them to anyone looking to jet ski! read more

Went here with mixed thoughts as the person I had spoken with to schedule was a bit...terse to say the least. However, on the day of, the staff working, two guys, were great! They were patient and very chill, we did what we had to do to get on the skis and it was a great time. One of the staff assured me being late would be fine and was very pleasant about it. It was a great experience (despite the owner). Luckily, he was not there the day we went and that is why 5 stars. read more

very fun, right on the beach. everyone was super helpful. Will definitely be going back at some point.

Excellent service! The guys do a really great job at telling you the safety precautions needed for the jet skis. Super nice as well. Highly recommended! read more

American Watersports - Boating Near Me - Pompano Beach, Florida

Went here with a group of friends on a recent trip to Fort Lauderdale. We rented several kayaks and paddle boards for an hour. The staff was extremely friendly and helpful - they were very patient with us as we figured out what we needed and then carefully explained what we needed to know about using the equipment. Fun day! read more

We went with a big group the day after our vow renewals. Once we paid we were waiting for a free jet ski, while waiting my husband asked how far we could go out, and the guy responded didn't you hear me say it before to the people before you. He was very rude, we did no hear him say it as we were not around when he was telling other people. He then said fine just wait until it is time for you to ride for me to tell you. At that point we didn't want to spend over a $100 with a company who obviously did not have any customer service. We went to the counter to get our money back and explained what happened they just refunded us, no apology or anything, will never go there again!! read more

We tried on several occasions to contact them to no avail to make reservations. Finally, drove there as our time in Florida was limited. Claimed they "contacted" me via text - however, the number they contacted me at via text was my "home number" which I was OBVIOUSLY not at home, being on vacation in Florida. Their "defense" - "well that is the number you booked your reservation under." Umm, yes, but there was NO indication that I would be expecting contact via text!!! VERY unprofessional. VERY uncooperative, VERY unaccommodating. VERY rude. A definite thumbs down. read more

I go to rent a paddle board today and all though it is clean there is a small swell. The attendant who was extremely nice, social kid told me he didn't know if he could rent one Id have to ask the owner who was currently out paddle boarding. I yell out and grab the owners attention. I say I need a board he says "No, I don't know you man!" Turns around and goes to catch another wave. Now if it was my business I would paddle in and see what my customer wants. Since you didn't want to hear my answer who I am, let me tell you. I live right next to your water sports operation year round. I personally have rented a board from you over 15 times not to mention on several occasions I was not alone. When family visits we have taken the banana boat out on 3 different occasions, rented jet skis over 4 times, and an Ocean Kayak once. That is who I am. Feel free to check the signed waivers. It's not that you wouldn't rent to me but didn't the courtesy to take a short break in your paddleboard session and treat a local customer well. Next time when family visits we'll just walk down to 14th street. I hope you last knee high waves were worth it! read more