Phone number not valid. No email access dealing with the branch in Montreal Quebec Canada so many…read morefees some as high 532.00 for stupid things like a certificate about money laundering. I am out over 1900.00 hundred dollars. Very unethical company do not recommend it at all

$1000 to borrow with a 730% interest rate HORRIBLE!!! $3732 to pay back! I have never seen or heard…read moreof anything this obsurd!

I've been working with Nancy, and I can't help but say that she is absolutely great! Very…read moreefficient, knows what she's doing and gets the job done. Kudos to Nancy, if you're interested in anything over at first financial Nancy is your go to girl! Thanks for everything Nancy! Great service. Couldn't be happier.

ABSOLUTELY STELLAR SERVICE WITH STELLAR RATES!…read more I was embarking on the arduous task that is car hunting. I'm fairly young, and got my first credit card only a few months ago. I did online searching and everyone advised to get your financing through the credit unions. They will almost always be cheaper (And thank God for the internet they were right! The dealership wanted to charged me 15%!! interest on a used car! crazy!) When I arrived at First Financial, I was greeted by Ariana. She explained the basics of how financing with a credit union worked. She was super friendly and knowledgeable. She said I had been approved. I came back when I had finally gotten the bill of sale from the dealership. Ariana wasn't there so I spoke with the other loan officer Nancy. They approved me, and gave me a terrific interest rate. They even insisted on sending the check directly to the dealership. Some problems arose, and Nancy was extremely helpful. In short, the dealership could not find the check and Nancy helped track it down and insured they received. She is also probably the promptest person I have ever encountered, she replied back to every one of my emails in minutes! All in all I'm very pleased with the service at this location, and look forward to continuing to do business with you.

I went through the drive through to make a deposit.The new branch manager took my deposit and…read morewalked away from the window. I sat there waiting for 15 minutes for her to come back and she never did. There was another teller working there that was not busy with a customer and I kept ringing the call teller button and she ignored me. Finally I got out of my car and walked around to the main entrance. Apparently she passed my deposit off to another teller who was already busy with another customer. When I asked her why she left me waiting there for so long she told me she was in the middle of something. So I guess customers are out of luck if she decides she has something more important than finishing a transaction that she already started. When Don was the branch manager this stuff never happened. I plan on closing both of my accounts after todays little fiasco. Good luck with your new branch manager.

They say they have a 24hour banking option and no one is available.Im trying to access my account…read moreand change my number but to no avail.

This branch NEEDS New management & New employees. I came here to create a cashiers check( which is…read morea quick & easy process) but the employee named MOHAMMED ATRA with glasses & receding hairline, clearly doesn't like his job by his disgusting behavior. This guy asked me to show him that I have an online banking app with them after I already had given him a form of identification to look me up which was so stupid of him to begin with because why would I be giving YOU over $15k for.. nothing? Are you okay in the head to think I wouldn't be banking with you but I walk in with a bag to give you??? Boy. Anyways, I show him my Face ID going through & scroll through my app...He says "You're going too fast I can't see anything" SO I TELL HIM POLITELY WHAT ELSE DOES HE NEED TO SEE? Because at that point he was being plain nosy & extra! right after goes to say he won't be helping me if I have an attitude. The hypocrisy of this man child was disturbing! I heard the way he was speaking to the people prior to me & I just knew it would be a problem because he very clearly gets OFFENDED EASILY & LIKES TO "POWER TRIP" for a little ego boost ha. He expected me to say sorry lmao. So He ended up calling the police after I called him a d!ckhead just to ban me from coming to this branch, pathetic lol!...SAFE TO SAY the police completely agreed that he was being a jerk unnecessarily & even advised me to call corporate on this branch immediately (seeing as this isn't the first time I experience or see others experience this rude behavior) & close my accounts with them since they have no morals or respect, WHICH I WILL BE GLADLY :)! Oh and I went to two different branches later on same day and they didn't ask me not once to look at my app , OVERALL HES A NOSY WEIRDO who sits on his ass all day for work and somehow is still miserable.. ? He's been there since 2016 so not surprised ;) , it's time for something new buddy! & the women there are sooo weird too,especially if you look good ;)

Bad, bad bad. I've been sitting at the drive-through and they've known. I'm here for the last 15…read moreminutes. Not one person has come to the window, but they asked me to wait 15 minutes ago and still haven't come back. There's people in there working because I've seen them going back-and-forth but Nothing happening in the drive-through. I'm really pissed. After almost 20 minutes I finally had to leave. I don't wanna hear back from you about how I can go online. I can't go online to get cash do

Bad customer service. What a shame. They couldn't provide what I need. I have all valid document to…read moreidentify myself who I am.

Great customer service! Once you go in they make sure you are in the right line and looking for the…read moreright person to help you with your specific need. However, I was exchanging my euros into dollars and the teller didn't even tell me how much I was getting in return in dollars. Moreover, I lost a good amount of money due to not being informed of how much I was getting a dollar from each euro. Other than that teller, everyone is nice and makes sure you are completing your errand.

The people take there time like you have no where to be , they are rude and the prepaid card…read moreservice is horrible. They tell you to get online to check account but the service is trash and my money disappeared and they say it was my fault I call and kept calling only to be put on hold four time by a person I could not understand from overseas never got my money back or fixed my problem they will answer you and never say anything leave you on hold for over an hour then disconnect your call all while stealing your money do not use this card or this company!!!!!

Great customer service...it's a one stop for all utility bills. They also offer tax return help and…read moremailbox options