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    America's Mattress

    5.0 (4 reviews)
    Open 10:00 am - 8:00 pm

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    4 years ago

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    7 years ago

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    6 years ago

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    America's Mattress

    America's Mattress

    4.5
    (18 reviews)
    15.0 mi
    $$

    The capable salesman was polished and polite, but did not clearly explain the no refund policy and…read morein fact led me to believe that if I was not happy w the mattress I could return it. He said that after a certain number of days they would take it back if it was unsatisfactory, but he did not explain that I would not get a refund, only a credit. My choice was to lose $1200 or he could up-sell me a better mattress. The mattress was only comfortable in the store. After three nights it was dipping and I could feel the coils. It was a terrible choice and only then did I learn that it was my problem, not theirs- and not only that but they would charge me again to haul it away! (There was a tiny print explanation of the no refund policy on the invoice but I trusted the salesman rather than read the fine print- my bad) I ended up donating the mattress and shopping at Mattress Firm down the road, where full refunds are given for an unsatisfactory mattress. I suggest you do the same. My new mattress was delivered no additional charge (unlike America's Mattress which charges for delivery), it is foam and lightweight (not a bulky heavy hybrid that no one can move), it cost $700, and has made for blissful nights of sleep. Plus they hauled away the previous mattress at no charge.

    Victor Grijalva is one of the best salesmen I've ever met. His candor and demeanor were welcoming,…read morebut not overbearing. He helped us find the perfect mattress for our needs and sold us on a little extra, but it was well worth it. The delivery team members were very courteous and helpful. They set up the bed and helped us adjust it perfectly. They also gave me a great recommendation on a new restaurant. Overall greatest experience I've ever had buying a mattress. Excellent work all around!

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    Mattress Firm Rio Rancho

    Mattress Firm Rio Rancho

    3.3
    (7 reviews)
    8.9 mi
    $$

    Purchased a mattress The person said it would take a few…read moreweeks to make it soft. After two and a half weeks I was in a lot of pain so I went back and told him I was experiencing pain after laying on the mattress, he said walk on it it will be ok. After a few days I went back he said he would do an exchange. He NEVER asked me if I wanted my money back OR an exchange. I did not know it was one or the other until another 3 weeks later because he said I had 120 days money back guaranteed. After two weeks I went back because by this time I could not lay on it, it was too painful I was having hip pain and knee pain. I was really in pain and I asked him how do they make them so soft (the ones on display) he said they put the mattress through a machine and put heavy dummies on them and on top of it they walk on them . He said just walk on it it will get soft. After a couple of days I went back to the store and said I just couldn't I am in pain please I just want my money back. He said he would call me because he needed to talk to his boss. After a few days he called and said they won't give me my money back. I said if I would have known what it really takes to make it soft as they do in the store I wouldn't have bought it. He got very angry and started saying that I was calling him a liar but I was just repeating what he told me. He said it was not the customer's business how they make business or what goes on behind closed doors that I was calling him a liar. I just want my money back not being stuck with a very expensive mattress that I can not use. They are deceiving and take advantage of people. I can no longer lay in this bed after 3 weeks is so painful. If he would said you have the choice of your money back or an exchange I would have wanted my money back. They will keep your money. Deceiving practices.

    My husband and I recently moved from Florida and had been spending the past few nights on an air…read moremattress. James was able to help us find the perfect mattress for us! This store has inventory available so we were able to get our new mattress the same day. Pepe and Adrian delivered and assembled our mattress & base and they were very professional and quick. Definitely check this place out if you are looking for a mattress!

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    America's Mattress - mattresses - Updated June 2026

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