I'm so happy I checked Yelp to find this wonderful hotel in the Des Moines area…read more We were caught in a snow storm while driving through MN which delayed our trip for hours. We didn't want to drive much further. It was getting late so I looked for a hotel in the Des Moines area. This popped up right off the freeway so we decided to give it a try. As we walked in, we immediately noticed all the nice decor and artwork. It was beautifully decorated for the holidays as well. The front desk attendant was very nice and quickly got us settled down we would have time to grab a bite to eat before the kitchen closed. The room was nice and clean. Bed & pillows very comfortable. Plenty of towels, soap, shampoo and conditioner. Robes! We liked all the modern touches. My only issue is what I have with almost all hotels. While I very much appreciate a coffee maker in the room, hotels always add decaf coffee instead of additional regular coffee. Who drinks decaf? So you need to make the extra trip downstairs to ask for regular coffee. We went to the bar/restaurant downstairs for drinks, a bite to eat and to watch Thursday night football. First, the bar is very cool with a pool table and several TV's. Nice wall art and comfortable barstools. Sadly, they don't offer any streaming of any kind in this hotel so there was no way to watch the NFL games on their TV's at the bar or in the rooms. Fortunately, I was able to get it in my phone app but could not project to their regular TV's. Our bartenders were Eddie at first, then Tyler who took over towards the end of the night. Both bartenders were super attentive and friendly. For food, we ordered the Burrata, chicken wings and the Revel Flatbread. The wings were nice and crispy, the burrata yummy and the flatbread was thin and crispy. All were actually delicious which I wouldn't normally expect from a small hotel. Very nice! The hotel offers a free buffet breakfast to guests as well as made to order. Honestly the buffet breakfast has everything from hot to cold. It has a toaster and microwave if needed. It was quite a spread. Plenty of juice & milk varieties. The food was delicious. They also offer free bottled water if you run out of water in the room. Overall we really enjoyed our stay. We were probably two if twenty guests in the hotel which was very surprising as it is a decent price for what you receive overall as a guest. I would definitely recommend the hotel if you are passing through.

The hotel was an enjoyable place upon checking in, there is a pool within walking distance that…read moreguests can use. The pool was nice. Our room had 2 beds for 4 people, much like any other hotel. it started going downhill when we realized there was no shower curtain, and the shower was exposed to the door the bathroom and the sink. Oh well, we made it work. As we had dinner, a very nice man listened to everything we had to say and we were treated with gourmet food. We decided to go to bed at that time, so we did, but here is the low point of the experience. None of us could sleep because this blinding light was constantly turning on and off at night, and this wierd light on the ceiling was flashing on and off the entire time. I only got about 4 hours of sleep. the worst part however, was that our fridge stopped working during this time, and hasn't been working since. We had to throw out all the food we brought, and now none of our beverages were cold. Overall I would not recommend this hotel, as there is a much better one close to Adventureland called "The Hyatt place", which had the best pool , and best room I've ever had in a hotel. I see why this is the budget option, because the experience quite frankly sucks. Save yourself the struggle and go to the Hyatt place. 2 stars.

Very clean and newer hotel. Friendly service, plenty of parking and room in breakfast area.read more

I am a loyal Hilton Honors member and usually choose Hilton brands when I travel because of the…read morecomfort, quality, and consistency. On my recent trip to Sturgis, I stayed at Hampton Inn & Suites properties along the way. While most of my experiences were excellent -- especially at the other Hampton and Embassy Suites hotels -- I had a very disappointing stay at one particular Hampton Inn. At this property, the shower did not work, the bathroom door handle was broken so the door could not shut, and the towel holder was also broken. The most unsettling issue was that when I got into bed, I found black hairs and sand in the sheets. To make matters worse, I had to wait until 2:30 AM to receive a top sheet, even though I had a 10-hour motorcycle ride the next day. I attempted to reach out to the manager, Derek Hood but never received a response. I later called Hilton directly, and I was grateful that your team listened and worked to make things right. I still love Hampton Inn & Suites and Embassy Suites, but I want other travelers to be aware that this specific Hampton Inn was not up to Hilton standards. It was one of the worst hotel stays I've ever had, and I cannot recommend stopping there.

Very pleased to stay here during a Christmas festival visit to central Iowa. We decided tonstay…read morehere because it is pet friendly and we preferred to bring ours along instead of getting a pet sitter for then weekend. A very nice 3 star hotel. Nice indoor pool. Outdoor gas fire pit with comfy chairs. Plenty of place to walk our dog around the hotel. The room was spacious. We had a king sized bed with a shower (not the tub option, which looked great in pics). The bed was comfortable. The lobby is nice and comfy. It doubles as the breakfast area. Breakfast was good. Waffles, biscuits/gravy, eggs, cereals, bagels. The staff, especially Jenn, was great.

This hotel is lovely, it has a lot of character! It feels like a cool place to be…read more The pool is big and so fun. There's a hot tub and a spot to jump into the pool from. Breakfast was fine. There were enough options including scrambled eggs. The lobby is great! Staff was friendly and helpful.

Great location, nice lobby and comfortable beds. The rooms definitely need a remodel, the main…read morereason for only 2 stars was there a lot of black mold in the bathroom, there was no working fan in the bathroom. Probably wouldn't stay there again because of this.

Just spent two nights here, with family. We had five rooms. We were in town for my brothers…read morefuneral. We needed a joining rooms, the staff was so good about making this happen! The rooms were clean, beds were comfortable. Breakfast both mornings was perfect for all ages! Thanks, we will 100% stay here again!

I just stayed in this hotel with my significant other over the weekend. The room and breakfast…read morewere fine, but there are a few things I definitely take issue with and the last one is extremely important to me: 1) They said they only have housekeeping refresh the room every 3rd day. When did this start happening. Isn't it standard hotel procedure to refresh the room daily? 2) They slid my invoice under the room door very early in the morning (it was there when I woke up at 5:45am) on checkout day. I am not a fan of having my personal information slid under a door. All it takes is a tiny bit of human error and then someone has bits a pieces of my personal info and certainly enough to start charging items to the room. And my biggest issue of all ... 3) The "fitness center" is a complete joke and cannot be referred to as a fitness center. I don't expect very much out of hotel fitness centers, but this was a storage closet with 2 ellipticals, 2 treadmills and a dumbbell rack squeezed into a room the size of a closet. There wasn't even enough space to get down and do some push ups or sit ups. It's a complete slap in the face to anyone who books there and wants to get in a workout. I actually had to go seek out a gym in the area, and pay them, in order to get my workout in when I should have been able to do that at the hotel since they advertise a "fitness center." If working out is a priority to you, completely avoid this hotel.

Hands down. One of the best hotels during the pandemic you should definitely book at. I Stay at…read morehotels all over the world and this one is a hidden gem! This place is beautiful. First and foremost when you check in, you get a free drink and they respect the Yelp check in though they don't seem know it exists. They're are plentiful amount of rooms. The rooms are big. They are also eco friendly. Awesome showers! The best part is the breakfast they feature is amazing. They don't have those light, bare bones course meals here. Great drink options too with breakfast ! The highlight is that it's got an amazing pool and hot tub! Sure they got a gym too but it's a large pool, hot tub area! I'll make sure I'll come here more often!

Front desk staff were very helpful and responsive, rooms were clean and the bed was quite…read morecomfortable. I was working overnights, and it was very easy to block the sun out of the room while I slept. On site breakfast was just ok, and the guest laundry facilities were only functional.

I was in Des Moines, Iowa for the death of my Mother in September. During my stay I broke down…read moreemotionally several times. The front desk staff had witness that on a couple occasions. Their customer service was always at a 10. Yet there is one employee who went above and beyond for me during my time of grief and pain. Corey watched me breakdown emotionally as I couldn't find my room key. She immediately consoled me and was so kind. It didn't stop there. She wrote me a hand written colorful card and left it outside my door. This made my heart so happy. For it was what I needed. My overall experience with the staff and this property was beyond amazing. From the breakfast in the morning. To the gym. Most importantly though to the outstanding customer service and caring hearts of the staff. Corey we will NEVER forget you and truly hope you get a RAISE or something. For you have an amazing heart and customer service. Thank you!

Fine place to stay for the night when passing through Des Moines. It was clean, safe, and…read moreaccessible to stores/restaurants.

The room was clean and comfortable. Location was close enough to the highway and was only a 15…read moreminute drive into Des Moines. Although the staff were friendly, check-in took a while to complete. Was acknowledged by staff at the cafe that someone would assist me shortly, but they didn't call anyone to come out. When the person finally did, was ignored, took her time restocking items at the cafe before coming over to check me in. Comfortable rooms, but service during check-in was a bit lacking.

The wife and I have stayed here many times just for a night away. Staff is friendly and I have seen…read morethe same person for years and has always been nice.

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

We stayed here in Oct 2022 and had a comfortable stay…read more At check in we had to wait a few minutes for the clerk to finish a personal call behind the half-wall. It seemed to be a VERY personal call in my opinion and perhaps maybe too personal to be making at work, especially where patrons can hear you and particularly when your personal call keeps your patrons waiting to check in for several minutes. After he finally told the person on the other end that he had to go because he had customers, the rest of the process went smoothly. We liked the location and the room was comfortable. The morning breakfast was good, with a good variety and comfortable dining area. This will definitely be the hotel we use for future visits to Des Moines.