Hampton Inn and Suites Des Moines was a really solid and comfortable place to stay. It's an easy ten minute walk to both downtown and the East Village, which made getting around simple without needing the car. The hotel itself was clean, warm, and exactly what I wanted after a long day out in the cold. I was especially grateful for the parking garage that connects directly to each floor, which felt like a luxury when the weather was freezing. It was an easy, no stress stay and I would happily book here again. read more

Hampton Inn & Suites Des Moines Downtown - Hotels Near Me - Des Moines, Iowa

Stayed here July 2025. Great location. No hotel bar! So I went to the Miller High Life Lounge next door, great spot. Only downside in my room was no blackout curtain! Wtf. Water pressure A+ Heat of water A+ But that no curtain hurts....I was awake way too early. Otherwise smooth check in. read more

Love this hotel. Checks all the boxes. Great shower too. It is located right by a selection of pubs and restaurants plus museum and fitness places, all within walking distance from hotel. The river is right there too so very scenic. Breakfast is still included and was good. Staff couldn't be nicer! Thank you. We will see you again. Oh the El Bait Shop is a 'must do' for beer!!! read more

Hampton Inn & Suites Des Moines Downtown - Hotels Near Me - Des Moines, Iowa

We stayed here for one night when we traveled into town for an Iowa Cubs game. The hotel's location makes walking to the stadium, local bars afterwards, and the Des Moines Farmer's Market super convenient. In fact, that's the biggest reason we ended up staying here. Getting to the hotel was a little bit tricky with all of the road construction surrounding it. Another great reason to be able to just park your car and walk. Parking is in a connected parking garage, but it's not run by the hotel, so you'll need to pony up $15/day to park there. Check-in was a breeze, no issues there. The hotel and the room itself looked and smelled clean. We were in a king room on the first floor, walk-in shower only (no tub). The room was very quiet, and we did not hear the hallway nor any other guests at all. Check-out was also quick and easy. The pool and hot tub looked nice, but we didn't get back in time to try it out before it closed (10 PM). We also slept too late to try the breakfast. Folks who have read my reviews know that I have a couple of "hot buttons" when staying at a hotel. The first is constant on HVAC for white noise. The unit in our room did provide that setting, although it wasn't really needed (because the room was pretty quiet). And, the unit itself was really quiet, so even when the unit IS running, you couldn't hear it. The other is hot water for the shower. To be honest, we didn't use the shower during our short stay. We stayed out pretty late, slept late, and checked out a short time before the deadline. I will say that the shower did look clean and well maintained, but I never got to try it out. All that said, there are a couple of nits to pick.... Pillows on the bed. The bed itself was comfy, but the pillows... all 4 of them were very soft with little support. Some folks like that, some don't. I prefer a firmer pillow. Perhaps doing 2 and 2 instead of all 4 the same would have been a nice touch. The door was very heavy, and that wouldn't have been a big deal - except it also stuck a little bit in the frame. My wife had to struggle to get it open. Simple maintenance issue that would be easy to address. Bedside device charging... be aware, if you book this style room, you will NOT have charging abilities on both sides of the bed. We had one nightstand, one lamp, one place to charge devices next to the bed. Perfect for someone travelling alone. Not overly convenient for a couple. Furthermore, there were no USB ports, so you'll need to provide your own power brick / wall wart. 23 years into the 21st century, USB ports should be the rule, not the exception by now. Overall, this was a pleasant stay. If you're looking for someplace close to downtown, this is a place to consider. We'd stay here again anytime. read more

The gal at the front desk was the rudest that I have encountered, once checked in and into the room we found that the bathroom sink wouldn't drain like normal and had to wait and wait for it to drain , the shower had luke warm water only . The front desk staff was a total turn off for wanting to stay at this hotel again. read more

Directly off the Des Moines River downtown and within walking distance of so much that the location alone will make this a popular choice. Our room was so small for $149 and the bathroom showed black mildew (or mold?) and on the caulking. I added the black mold comment because many people will think thy is what it is and even so, mildew on caulking and disrepair along the grouting for $149 per night is simply not acceptable. As well, there were two very large access panels in the ceiling that might suggest a precious large water repair. This is of no consequence except thy some touch up painting (I think) on the access panel was mismatched and something like this thy seems so small speaks volumes about the regular care and maintenance of this place. As well, the caulking was broken between the sink and wall and on the soap dish in the shower. Again, cat $149 per night, off season, this is unacceptable. It was clean enough and although a super tiny room had a nearly floor to ceiling window which is nice. Our room was a bit chilly, though. Parking in their lot is $15 per night and accessible only to the second floor. It is possible to unload from the second floor parking area and then head to a higher floor in the hotel. Otherwise, unloading occurs at ground level and curbside, relatively typical. The pool was closed when we were there and we did not use the fitness center. Their breakfast area is huge and beautiful. The breakfast is not. Staff seems relatively uninterested in their work approaching their work as a job and not a profession. One staff did anticipate our need as my key card do not work and he stepped in to offer to let us in to the room. read more

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We stay at ton of Hilton's being an Honors member. This hotel was great! The room was so clean and the pool and hot tub were so nice and clean as well. The front desk staff was very helpful and even helped us save a little more money on our stay. They recommended a great local fave for dinner and it didn't disappoint. We would definitely stay here again! read more

Needed a place to spend the night while crossing the country on a road trip. And this was one of the only places we found that had a patio so we could open the windows to be safe because of covid. And a nice view of the river too. But here are my complaints: 1) Hard to find - the sign is more of a placard to the side of the door - no driveway where you can park while you check in - we circled the block twice before we found the place. 2) Hard to park - once you pull into the parking garage, it's hard to know which way to go - it is shared w/ another hotel, so we were driving in circles in the garage too... we finally parked on the third floor (incorrectly) and had to use the intercom to let us in and then walk through the upper hallways until we found an elevator to take us down to the lobby. 3) Hallway to our room was littered with trash and stains. 4) Ice machine broken. 5) Room was a bit worn out w/ frayed carpeting. 6) The walk back to the hotel from the downtown strip felt pretty sketchy at night... I assumed because this is owned by Hilton that there would be a higher level of cleanliness and proper signage. All that big corporate money but I guess they don't want to spend any of it at this location... read more

It's probably not fair to review a hotel on their second night of doing business, but so be it. This is a really nice Hampton and it opened exactly yesterday. Yep, the Google Earth view still shows a parking lot but I can promise you, there is a hotel here now! It still has the smell of new paint and new carpet throughout. I think that i was probably the first guest to use this toilet and this shower and sleep in this bed. That's awesome. Nice view of the river area and there is plenty of street parking. We'll see if I get a ticket but for now, I'd rather park on the street and take my chances rather than pay $15 a night for "self-parking." Nice large room, but i might have been upgraded because of my Gold status with Hilton on top of the fact that the hotel doesn't have that many reservations in their system yet. One weird thing. In addition to the usual light switches, there's also a "master light switch" next to the door. I missed that when entered the room and went back to the front desk for a new room only to be told about the switch. That's just odd. read more

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The suite was very spacious and clean! We were very happy with our room. The location on the river is amazing. We brought our dog and there were tons of spots just right outside to take him. Bill at the front desk was great! Very friendly. We had an issue with the room above us. It was 11 pm on a Friday night and they were blasting their music. After a 4.5 hr drive, we just wanted to go to bed. One call down to front desk and Bill handled it. It stopped. We stopped by Sat night to try to get a different pillow and Bill brought me 2 to me to pick from. Very nice. Unfortunately they were both feather pillows and I needed a more firm one but he didn't have any left. Honestly, the pillows would be my only complaint but its a personal preference and I'll just bring my own next time. The COVID breakfast was nice. Not their fault it couldn't be more. We would def stay here again. read more

Well. The room smelt a bit. Not really a bad hotel. Some ups and downs. Elevator is a bit creaky. Fancy! Fancy! Fancy! Oh speaking of the elevator it's really nice though. The room is like so big. Nicest hotel ever. The pictures on the website. Not lying. The bathroom is really big. No breast milk in fridge. read more

Stayed here for a conference. I will say, this wasn't my favorite Hampton Inn I've been to... It seemed old, a little difficult to find and the parking was... interesting. There is a devoted parking garage for the Hampton Inn and neighboring hotel. However, you have to add I believe $10 per day you park there... The hotel is already not super cheap and then to have to pay for parking on top of it? The service was polite but the amenities that I'm used to as a Hilton Diamond member weren't as great as I'm used to, and this is in the downtown area. I'd definitely look for a different Hilton hotel in the area if I stay downtown again. read more

We decided to go on a last minute getaway for the weekend and chose this place to sightsee Des Moines from Not impressed at all with this Hampton Inn! Was not greeted as a Hilton Honors member, did not get my drink and snack, moved me to a different room then I selected at mobile check-in. The guy at front desk seemed to be bothered by my arrival. When I asked him for a toothbrush, paste, shaver and shaving cream I had to keep asking him for each item individually as he kept forgetting what I asked. The room is nice though as I am accustomed to from Hampton's. I sure hope the rest of the weekend gets better. I'll update once we checkout. Good luck to future guests...... Day 2: after voicing my concerns to the Hilton honors team oh, I was assured that management would contact me today to address my issues. It is now 5 p.m. and no one has made an effort to contact me via email or phone. I called the front desk to ask him if turn down service is cancelled and they adviaed me that's a note it's should have been in my room advising me due to the virus situation there is no service sadly I was not able to find any such note and was not made aware of this. also advise them that the phone doesn't work and the toilet continues to run all day and night I said that there is never changes that have happened to the wire Situation period it seems surprising to me that all these issues are due to a virus. I was for the more told that management will not even be in until Monday and if I have a concern I can leave a message. he would not forward a message to management for me and have them contact me right away. so with all that day to definitely worse than the first night checking in, and one of my worst experiences at any Hilton properties sadly to say. I fully understand all the changes and precautions we all must take to protect ourselves for health reasons, however poor service and a non working dirty hotel should not be part of that. Day 3: checking out... The gm called me last night and I voiced my concerns about the service in her hotel and she was very understanding and listened to me assuring me she will look into this and understands that not everything can be pushed if on covid19. It was a pleasant talk and maybe we just had a rough go this time around as everyone is on edge and nervous. read more

Hampton Inn & Suites Des Moines Downtown - Nasty stains on the bathroom ceiling - Hotels Near Me - Des Moines, Iowa

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This hotel is absolutely wonderful! The location is fantastic and walking distance to all the great restaurants and close (but not too close) to the ballpark. The interior is beautiful with lots of attractive details from the lobby area, great seating area for breakfast (which is included along with free bottles of water all day which is a really nice and appreciated touch). The rooms are very nice with the great, white, clean Hampton Inn bedding (which I love), a small refrigerator and microwave, a nicely appointed bathroom with a large tile shower, desk and chair etc. The room is very comfortable and we were extremely happy with it. There is no aspect of this hotel that we weren't happy with from the location, the cleanliness, the service, or the room. Oh...breakfast was included and was very good with cheese omelettes, bacon, biscuits and gravy, fruit, waffles, oatmeal with fixings, and assorted breads, bagels, and danish. Very nice selection. They also have a coffee bar in the lobby 24-7 that has a variety of coffee and tea with flavored creamers etc. I would highly recommend this hotel if you are coming to Des Moines and I will return myself when I come down next :). Very nicely done Hampton Inn. read more

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Over the years I've come to favor Hampton Inn when I travel, so when I needed a place for a short stay in Des Moines I chose this property and was pleased with my choice; it's relatively new, clean, and the operation seems to run smoothly. The property is located on right on the Des Moines River and has some nice views of the capital building; the capital looks particularly interesting when viewed with evening light. The hotel is within walking distance of a number of nice restaurants and downtown Des Moines. Right across the street you'll find the Des Moines River trail. My room was spacious, nicely laid out, and clean, and all the hotel staff I encountered were helpful and friendly. My only complaint about this property is the parking - the hotel charges $15 per night to use their garage. Tip: There's metered street parking available as an alternative to paying the hotel's garage fee. The meters are only active until 6pm, so if you arrive in the evening it's much less expensive. Parking not withstanding, I found this Hampton property very pleasant, and I wouldn't hesitate to stay here again. read more

Stayed for the long Thanksgiving weekend at this hotel. Always love Hilton Group of hotels and enjoy my stays, except with this particular hotel. Requested to have the room cleaned and to have maintenance look at the thermostat in the room and scheduled it with Heather at the front desk. They never did either, and we had no heat for the last two nights we were there. Everyday I would have to go down to pick up towels at the front desk. Next time I'm in Des Moines, I'll stay at the Hilton or Embassy Suites. Very disappointed in this particular hotel and not the chain. read more

Very clean hotel. Staff was very efficient, capable, helpful, and welcoming. Delicious complimentary breakfast. Convenient parking garage attached to hotel. Room met all our needs and was clean and comfortable. Hot tub was warm and not hot, but I still enjoyed it, not a complaint. Fitness room is excellent. It was fun to walk to the pedestrian bridge outside of the hotel. I do recommend this hotel! read more

This place is one of the newer, cleaner, and safer hotels in downtown Des Moines. Good location and close to everything, whether for business or pleasure. Covered garage and street parking are available. In a town with literally no luxury hotels, this is about as good as it gets in Des Moines. For the last three years, I've hosted about one guest per month in Des Moines and I've recommended that they stay here every time. I never heard anything bad about the hotel from any of my guests. I recently moved into the hotel for a week after a short stay at the hospital due to a back injury. The management was incredibly helpful and understanding, making sure I had everything I needed (including a handicap-accessible room). They've made a loyal customer even more loyal. read more

I'm currently staying two nights here! It's right in downtown Des Moines. I got a scorned suit which has a huge balcony looking over the river. Check in was easy. The entrance is bright and clean. They have breakfast in the morning but I'm never a early bird. My room is a good size for the price! Bed is comfortable, the blanket is itchy. Pillows are nice. It's a short bed. I'm only 5 '3 and my feet hung off the end. There's a fridge and mini coffee maker that's adorable. A sink, a couch and like I said a HUGE balcony. It's to bad I'm here in the cold and not during summer. It would be an awesome spot to watch the fireworks from icubs game. So far... my only complaint was the toilet wasn't flushed. I thought it was pretty gross. There's a ice machine down the hall. I'll update at check out! read more

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I love staying with the Hilton brand. Whether it's a Hampton Inn, a Doubletree, or whatever, the service and quality are always excellent. This location was no exception. Staff were friendly, housekeeping was helpful, breakfast was great (and free) and the neighborhood is wonderful. There were some noisy guests near me one night, but staff took care of them quickly so I can't complain. read more

Comfortable hotel. Spacious rooms. Looks like the hotel was really beautiful when first built. However, the age and wear is starting to show a little bit. But if you're looking for a hotel that's along the river and walkable nice restaurants, this is a nice fit. read more

Ok This is going to be an odd review. I hade a really bad experience however the stay overall (one employee excluded) was pleasant. Ok So I was in Des Moines on client site and started off in Residence INN. I stayed at the Residence for my first week and the hotel was exceptional. CLEAN and almost as important on an extended stay the staff was amazing. Supper friendly made you feel at home and just had a great time when at the hotel. Additionally the food was really good. They advertise a breakfast which is hot and varied; they don't mention that you get happy hour with free food, cocktails and soft drinks. THIS however belongs on a separate review. So for the Hampton. I move over to this hotel after a week long stay at Residence inn, The hotels are right next to each other and owned by the same franchise group. I entered through the covered parking that the two hotels shared which is a great feature by the way. I rang the buzzed to enter; video monitored to get buzzed in, nice security. I rang a few times and waited at least 5 minutes. Really I should have just walked around to the main entrance by this time however it was warm out and I had luggage so I did not feel like walking around a large building. FINALLY the clerk buzzed me in He stated that he was up on one of the floors addressing something; not a big deal but is was a bit of a wait. The lobby was nice and definitely an upgrade from Residence INN although that hotel was nice as well just a little more basic. Now I was hear on business and my client had prepaid the hotel and had an American Express on file with the hotel. The clerk insisted on a credit card in order to check in regardless. I asked why and he indicated to cover incidentals. I very nicely indicated that my client covers these charges however there would be none billed anyway. We went back and forth for about 5 minutes with other guests by this time standing around so this was a little embarrassing. Long story short I refused the card. He said he would not my folio and inform his manager. I said that would be fine that I would explain the same thing. He said that I would and I quote "Probably have to go". The rest of the stay was fine. I was to be there for 2 weeks I left the next morning to another hotel. read more

It was an awful experience!  I do not recommend staying at the Hampton Inn & Suites Downtown Des Moines.  My sister and I checked in on Sunday, May 22 for a two night get away but checked out only a few hours later!  We arrived prior to the 3p check-in time hoping that a room would be open as we were attending the minor league baseball game nearby.  The front desk attendant checked us into a room but when we opened the door, we found the room had not yet been cleaned.  The attendant then checked us into a second room where we found the toilet paper holder had been ripped from the wall and was laying on the sink in the bathroom.  We went back down to the desk again to inquire about another room and was advised that the remaining rooms would still need to be cleaned.  The attendant assured me that she would fill the new on-duty attendant of the situation so when we arrived back after 3p from the game we would be assigned a new room with no problems.  After the game we returned to the hotel and discovered that Eliana, the new person at the front desk, was completely unaware of our situation.  I explained what had happened and she advised that we were still checked into the second room.  When I asked for another room she told us there were no other rooms.  She informed us that all the remaining rooms in our category were still checked out to the baseball team that would be returning to the hotel.  She could not even offer us the room that we were first checked into that just needed to be cleaned.  When I asked if the toilet paper roller had been repaired in the room we were still assigned, she said yes and sent us back up to the room.  Upon our arrival at the door, the key cards did not work.  We then went back down to the front desk, again, and because of my frustration with the situation, I asked about getting a refund.  Eliana advised that because we had booked through a 3rd party, and not directly with the hotel, there was nothing she was able to do.  She did offer go to the room with us to make sure everything was in order.  On inspecting the room we noticed that toilet dispenser was not replaced in the area next to the toilet, but was placed at the bottom of the sink cabinet.  Not convenient or proper at all.  I expressed my disappointment and Eliana offered to remove our parking fees and offered us a king bed room with a pull out bed in substitution.  Since we were paying good money to stay here and also paid to upgrade our room to a river view, the last thing either one of us wanted was to sleep on a pull-out bed, or together.  We decided we had to keep the room since we were told we could not get a refund.  Eliana blamed this on us booking through the 3rd party.  I explained that I had no problems with the 3rd party as they did what they promised, my issue was with the hotel as we were their guest, no matter how we booked our reservation, and they were the ones who failed in providing the promised clean, quality accommodations.  While discussing this with Elaina she kept mentioning that they only received good reviews at their property which seemed to further dismiss the present concerns with our stay.   After Eliana left we began to settle ourselves in by starting to unpack and plan the rest of our night.  As a practice after having traveled the world far and near, I always check the mattresses for bed bugs and cleanliness.  When I moved the covers back to check the edges of the mattress I noticed a dark spot underneath the sheet so I pulled the sheet back to look to see what it was.  I was shocked and disgusted to find a blood stain on the mattress pad below.  I immediately called down to the desk and informed Eliana of my discovery and asked her what our options were.  She then said that she could give me a refund if we wanted to check out and she could assist in finding us another hotel.  My sister and I gathered our belongings, got our car out of the garage and went to check out.  When I arrived at the front desk I received a chilly encounter with Eliana, however she did provide me with documentation that I would not be charged.  In asking what type of assistance she could offer for an alternate hotel she suggested one option.  In doing our research for hotels for our trip, we knew that the suggested property had lower ratings and was not in a convenient location for our plans. Having worked in the travel industry for over 20 years I asked if there were any other hotels that they had rate arrangements with in case of overbooking or situations such as this and I was told that they do not work with other hotel properties this way.  We opted to take our refund and find our own property.  I have never in all of my travels encountered a situation quite like this.  I would NEVER make a recommendation to anyone to stay at this property based on lack of cleanliness and how everything was handled.  I have stayed at many Hampton Inns around the country with my family and have had great experiences, however read more

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We are fans of Hampton Inns and enjoyed our stay here. The river view was a treat with the Capital building lit up at night. The room was clean and comfortable and the staff were helpful giving us restaurant recommendations. The Science Museum is only a block away! Our only sadness was at the plastic utensils at breakfast. Single use plastics can be easily replaced with standard silverware. Thank you for not using styrofoam. read more

I was reluctant to choose this hotel because of the relative shortage of reviews, but we were pleasantly surprised and impressed! If I was rating based on our evening from check in overnight, it'd be 5-star. The staff was tremendous, accommodations clean and comfortable. The nicest Hampton I've ever been in. Attached parking garage is $15, which is a bit steep...but not so much as to complain about. It's nice that you walk directly into the hotel from the garage; and my guess is the parking fee is to pay for the massive structure. Unfortunately, it's the little things that separate 4-star places from 5's. The pool was definitely on the cold side and we had to help ourselves into the closet to get pool towels. At breakfast, several items were out. Also ran out of coffee. And the table we were at was all off-kilter and wobbly. It's not the end of the world, but again -- there's a difference in attentiveness and detail at 5-star places vs. 4-stars. Perhaps they're still ironing out the kinks in being a new establishment. I hope that's the case. I can confidently say I'm a fan and if I'm back in the Des Moines area, I wouldn't hesitate to come back here again. read more

Great hotel. Wasn't noisy. Free breakfast was good. Location excellent. Some really nice touches few hotels have: 1. Free water. Anytime. Cold or room temp. As many as you want. 2. Wine glasses upon request from front desk. Thanks--I don't like drinking wine out of plastic glasses. 3. Staff were excellent. Friendly professional. Wanted to use hot tub but when we went down there some momma was nursing two newborns in the hot tub. Usually there are signs saying no one under 4--she probably ignored. Looked entitled. Not happy about $15 daily parking. I specifically asked about that upon checkin. Was told could park on street--which it appeared most guests did--but was told that was only good overnight. Decided hassle of moving car not worth it. But now I'm not sure I was told about the situation accurately. ...... Would stay here again but will quiz staff about street parking. read more

Super great spot for a hotel. I wanted to get away for a weekend and decided on this because of the great deal I got on a room here. When I first got here I realized just how great of a spot it is. It's literally right across from the river and within walking distance of most of the great things Des Moines has to offer. Interior is nice, looks much fancier than a Hampton Inn should. Room was great. Only thing I take off a star for was a beetle crawling across the bathroom floor. It's ok, I killed it. You can walk right out the door, up the street a block and guess what? One of the top bars in the country. You walk a block down the street from that and guess what? Another one of the top bars in the country. Walk another couple blocks and you have all of Court Ave in front of you. This hotel is awesome. It's nice, breakfast is good, it's close to super awesome bars, breweries, restaurants, museums, bridges, trails and the Cubs stadium. The BEST place to stay in Des Moines. read more

We stayed in room 630 with a view of the river. We get to the hotel around 8 and we hear booms. We look out of the floor to ceiling window and see there are fireworks on the bridge. We watched them. We slept great. Breakfast was hot and cold. I would stay here again. read more

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No problems here. Great spacious rooms, decent hot breakfast, clean lobby, friendly staff. Front desk offered me my Hilton Honors benefit at check in. A rather silly perk of a free bottle of water, chips, or candy bar. I appreciate the offer just the same and I'm amazed at how often the Hilton front desk at other properties neglect this promised benefit. I'm not going to bother to remind them that that they forgot to give me my Nestle Crunch bar or 10 cent bottle of water in return for my Hilton loyalty and the 250/night hotel room but damn't a perk is a perk. So thanks Hampton Inn Des Moines front desk lady! You are fulfilling the Hilton Honor promise and should be commended. Minor complaint with the $15 dollar parking garage cost. But whatever. I'm deducting one star for that. read more

If you're going to advertise a hot tub, make sure it's actually hot. I specifically book hotels with hot tubs so I can relax after work. Extremely disappointing. read more

We came to Des Moines for a family birthday party hosted at the The Cub Club just a mile from this hotel. We've stayed at this Hilton before for an Iowa State Fair Visit. This hotel likes it's patrons and it shows. Arrived just a bit early and was greeted by Mike. He acknowledged our Gold Hilton Honors Status and offered us water. We had checked in on the Hilton's App and the room keys were ready and Mike gave a quick run down of the hotels amenities. Such a nice clean organized hotel. The common area that has seating is nice and welcoming. We used the pool and the fitness area and had the delicious breakfast one morning. In the summer this location is so perfect for the downtown farmers market on Saturday mornings. It's a real plus to the Hilton Company. read more

I feel like this hotel is using covid as an excuse to be lazy. Their "grab and go breakfast" is a teeny tiny yogurt cup. Nothing else. They also have no free parking and charge $15/night for their garage even though it's completely empty. I think that's a little ridiculous. read more

One of the best-looking Hampton Inns we've stayed in. Clean and up-to-date, maybe recently remodeled. Very quiet. Concerns: tub faucet came loose and I wasn't able to turn the water on for a shower (room 530). We asked for a screwdriver at the front desk and the employee didn't know where they were located, nor was the maintenance man at work yet (this was at 9 a.m.). The manager finally gave my husband a screwdriver, but it took about 20 minutes to get it after asking (manager also warned him "not to strip the screw" ... please, you have a non-functioning shower that your GUEST is attempting to fix). Also, the fan in our room didn't go on at all despite our best efforts and the room became stuffy overnight. Our shower trouble was acknowledged at checkout, but we were not offered any compensation for it (nor did we ask). Overall our stay was fine and I'd stay here again. read more

Ugh I hated my stay here. The hotel itself is newish. The staff are very nice and the breakfast is pretty good. But this hotel is SO LOUD. I had a room at the end of the hallway and all day and night I could hear kids running up and down the hallways, doors closing, and all of my neighbors talking, no matter how loud they were. I had to call the front desk to complain about the kids running up and down the hallways. And that wasn't it. One day housekeeping came, I was still in my room, and so I asked them to come back later. They never returned. My mini-fridge was so cold that it froze all my leftovers and when I tried to heat them up in the microwave there was no rotating plate in it to put them on. I would definitely not go back here. I only stayed here because I couldn't get into the Residence Inn next door which I've stayed at twice and loved. That's where I would recommend you stay instead. read more

Wow. What an amazing hotel experience. My husband and I were passing through town on a trip. We found a restaurant that we really wanted to eat at so just to avoid having to drive all over DM we decided to call the restaurant and get a recommendation as to where to stay that's near them. They told us Embassy Suites. We called Embassy Suites but they were out of our price range but immediately set us up with Hampton Inn that's just a few blocks from them. So we walk in and mention it's our anniversary. They promptly put us in a suite that overlooked the river and some fireworks from the Cubs game. What a beautiful room they assigned us to. The hotel has only been open for a couple of week so the smell of fresh paint and carpet still permeated through the air. It was pouring down rain so the hotel called us a cab to get to the restaurant. They ALSO called the restaurant and told them we were coming so when we got there they knew we were celebrating as well (EAT AT ALBA!!!). The rain stopped so we could walk back to the hotel. On the way we grabbed a bottle of wine. Once we got back to the hotel and discovered that we had no corkscrew voila...the hotel came through again. They don't carry wine but the hotel next door does. They promptly hooked us up with a corkscrew so we could continue to enjoy our evening. Everything about this place was top notch - from the staff, to the room, to the bed, to the shower, to the breakfast, to the entire facility. The friendliness of the staff was above and beyond and if we come back through DM anytime soon, there is no question as to where we will be staying. read more

I booked this stay without knowing exactly where it was located, because I just needed something "close to the Civic Center." And it was. Not only close to the Civic Center, but very close to the farmers market and the river, and walking distance to the free downtown bus. I will definitely use this hotel again, especially if I can get the balcony over looking the river. The enclosed garage is very conveniently located. The breakfast is adequate, and the staff is friendly. read more

Remodeled location. Walking distance to restaurants and bars. Great scenic location by the river. Very friendly staff.

This is my first trip to Des Moines and I chose to stay here since I've stayed at other Hampton Inn properties. All things considered they have been great. The staff is friendly and accommodating. The hotel overlooks the river which is a great view. I would stay here again. Make sure to walk over to the High Life Lounge if you stay here. It is a local watering hole with great food and drink. read more

My wife and I stayed here last night for New Years after spending the day in DSM with a good friend. At first, we got to Des Moines around noon so we just hung out in the lobby. My wife loved the color scheme and wanted our living room to look exactly the same. Anyways, the front desk clerk let us pick up some soda with my Gold member status. Also, we got some tea and coffee while waiting for my friend. Well, the front desk was nice to accept my upgrade request to the top floor balcony suite. That night, we checked in a little later after dinner with my good friend. The front desk was good to point out to park on the street to avoid the $15 parking charge in the garage. Who charges that much for Des Moines seriously? We have paid the same for Minneapolis overnight parking! Anyways, the neighborhood is very safe so many hotel guest did the same so the street was lined up with cars. The king balcony room was nice and we enjoyed the view of the river with night lights. The one disappointment was with the pillows which made it a little uncomfortable. In the morning, I went to the fitness center which was huge and nice. Afterwards, I tried to get back to my room but my key card somehow got deactivated so had to call my wife to open up. She woke up and we got breakfast and it had a nice spread of scrambled eggs, sliced sausages, oatmeal, and plenty of fruit variety (oranges, apples- red and green, and bananas). Check out was fast and easy plus the front desk was nice to remind us that 8am meters were in effect. read more

After staying at the Hotel Fort, I was a little bit leery about staying in downtown Des Moines again. Upon arrival, the staff was welcoming and helpful. The hotel and the rooms were impeccable and stylish. Well done, Hampton Inn. A+, 5-stars, jazz hands... you get the picture. read more