Amerigas is terrible to deal with. My propane was locked off at a summer cottage without any notice after filling my tanks. I was of course billed for the propane, but not warned about the shutoff. I scheduled an appointment through their overseas call center (can't call the local office, god forbid), and I was informed that the service was never booked. 0/100 do not recommend. I am looking at getting my own 40lb tanks now and getting rid of Amerigas completely. Stay away, you've been warned. read more

It took me 3 calls to get someone in customer service whose English I could understand. It is very frustrating to be unable to reach anyone in the Hyannis office. On my third try I got Aletha who did give me the answers I needed. It is the first time in many years that I have gotten decent customer service from Amerigas. I HATE this company. read more

I waited all day for the removal of our gas tanks! I called and they said wait until 6 pm. They were supposed to be on their way. This have my third call! read more

Customer service had the audacity to tell my 65 year old mother that nobody would be able to fix the heat (for the second time this week) after the system went down while it was 12°. Customer service then outright hung up on her. Honestly, the entire customer service team can go fuck themselves. The service tech guys, however, are fantastic. read more

This company is HORRIBLE. They refused to pick up there tank until I called the Kingston Fire Department after 2 months and then they charged a pick up fee. If you call the office they literally do NOT pick up phone. Basically, they BITE the big one. read more

Calls to the local office (Hyannis, MA) are now redirected to a "foreign" call center. I want to add a propane boiler to my service and wish to speak with the local technician. All I got was rhetoric and prepared responses from two tries at the call center. I am not giving the local Hyannis office a poor review. I am giving the Amerigas overall customer service change a poor review. read more

Depending on where you live makes a difference I am sure . If you live in Cape Cod DO NOT us Amerigas . This is by far the worst experience I have ever had in my life. It's unfortunate that their mistake has left an elderly person cold and without heat for weeks And no one seems to care locally to just simply fill the tank as it has been scheduled Multiple times . read more

Russ, their technician lied to the manager and said that he had done a safety check, which he did not. Russ never came inside and checked the appliances. He is a pathological liar. I paid for the safety check, I waited on two different days for them to do one and no one ever did one. Shockingly incompetent company. read more

This review is for the horrible customer service, on multiple occasions from KATHERINE at the Hyannis location of Amerigas 508-775-0686. Being a new home owner, I called with some concerns of a gas smell coming from my stove and was just treated completely unprofessional by this Katherine person. It was almost every time I called. Thankfully, the second time I received a young girl (N). who was also completely DISRESPECTED by Katherine in the background because she didn't know the answers to some of my questions. I could hear the older woman ridiculing the younger (N.) while I was on the phone! It was very uncomfortable. I honestly thought it was a prank of some kind. I am not taking this angry and volatile woman's harassment personally because it appears that everyone she works with is uncomfortably aware of her attitude problem, as the poor and very professional repair man that came to my house actually apologized for Katherine's "attitude" and the rude messages she left on my voicemail letting me know of his arrival. Now all of this, I brushed off. Until today when I called to finally end my services with Amerigas. Thankfully again (N.) answered my call, but once again, she did not know the answer to my question of can I drop off the old tank off myself rather then having to wait the 6-8 weeks Katherine quoted me for them to pick it up. (N.) put me on hold to find out why I couldn't drop it off as I am in the construction industry and know that I absolutely can, just really wanted to know where, who gets on the phone but Ms. Kathy, she picks the phone right off of hold and greets me with, "Hello Tonya Harting?" um.....the notorious ice skater? She proceeds to laugh and exclaim, "lol- I don't know where that came from." Pretty shocked and offended, I did offer her some advice as to why she may actually be the ugly and bitter person that she is, and why she thought it was appropriate to address a paying customer that she had been rude to in the past an offensive name of a notorious felon. I canceled my services and am now done with them but feel bad for anyone else that would have to deal with KATHERINE. Yes, I am a customer service manager and view customer service as a lost art, so maybe my standards are too high, but we live in a small town where people, know people and talk etc. Katherine's behavior should be completely intolerable my management and to us as a society in general. I hope she does not extend this level of service to any older people etc. because it is borderline harassment. If her manager reads this and would like to talk with me more about his disrespectful employee, Chris, please feel free to contact me and maybe you can bring some clarity to this issue, because with you, Joey and Nicole on your team, Katherine's work ethic is only bringing you down. read more

This has been the most frustrating experience!!! I've been trying to get a propane tank delivered so I can use my gas fireplace for a month now! It's going to be spring time before it finally gets done at this rate. I won't bore you with all the annoying details but I am finally giving up on Amerigas. Paul was nice but still hasn't been able to get the job done and his tech that was supposed to finally set the tank today but left without doing it said he can't come back today. He was asking me if I ever saw Paul at the house any of the three times he came by. Basically he was calling me or Paul a liar. I'm not sure which but I can't deal with these people anymore. The whole experience has been extremely inefficient and frustrating. I'm calling Snows and I hope to god they can handle things better than amerigas! read more

My rental cottage came with an Amerigas tank. I have found the customer service representatives to be insolent, dull & uninformative. After paying for the propane & informing them that my fuel level gauge was on empty, they took two weeks to deliver the propane to my rental cottage. Recently I found that I have no propane at all. I once again visited the office and paid cash for the fuel. It has been over a week, and they still have not delivered the propane. It is January, and I have been without heat, cooking gas, or hot water. I called other propane companies, who would have delivered the same day, except that they can not put fuel in another companies tank. AVOID THIS COMPANY OR YOU MAY BE VERY SORRY, AND COLD!, AS I AM. read more

Warning do not use this company the absolute worst customer service I have ever encountered. The staff is rude they will tell you they will call you back and never follow through. They add labor fees that were never disclosed. Total nightmare go with small local company. read more

Awful customer service. Old and poor equipment. High prices. Need I say more. There are other companies on Cape Cod. I would recommend one of them first. read more

When I found myself unexpectedly faced with an empty gas tank the day before guests were to arrive I called the local number and explained my situation. The rep on the phone was cheerful, polite, and very helpful. A new tank arrived the next day and the delivery man, also cheerful and polite, installed a new valve to replace the old one. He even came in to confirm that the pilot flames were on and that the appliances were operating correctly. Excellent service! read more

Have been Amerigas customer for some years, ...Last Feb 15th we had an extreme blizzard and Amerigas had just filled up our Fat Boy. This became very important as the next day we proceeded to loose our electricity, and our generator is an automatic, so we in eddect never lost our power. read more

Given the poor reviews (granted there are only two and they are old), I felt compelled to add one and share my experience. I found everyone I dealt with at Amerigas to be very professional and competent. In fact, they were the only propane company in this area that was willing to rent LP tanks and deliver gas to a customer only needing gas for a house generator. The other companies basically told me they weren't interested because 'they wouldn't make any money off us'. The sales person at Amerigas (Paul) always got back to me quickly and came out to our house to make suggestions on where we could locate the tanks. The service manager (Kyle) was the same - and very helpful on the phone. The person installing the tanks, the gas line, hookup, etc. was professional, helpful, courteous and prompt. We are a new customer so we will see how this goes after a year (therefore the 4 stars versus 5) but I am very happy with their service and would recommend them highly. read more