When I bought my duplex I was living 10 hours away. So I needed a property management company to…read moremanage it for me. Tri Sun seemed very professional. The downstairs unit had a tenant who was inherited. Upstairs was vacant. The guy they found me moved in. Complained about the stairs being too steep and fell down them. There was nothing we could do about the stairs so we offered to break the lease. My other tenant called me and told me he had dogs, woman living with him and none were on the lease agreement except the old man who fell down the stairs. Tenant told me he didn't even look at the unit. His ex wife did and she was obviously just trying to get rid of him. But ended up spending nights there because he was having a hard time taking care of himself. I texted the property manager and he told me he was living alone with no dogs. Tenants were paying rent and everything was going smoothly until the construction manager called me out of the blue about how the main drain line was cracked and clogged without any clean-outs and whole stack needed to get replaced. I'm a plumber myself and could have replaced it myself. But I needed to get time off work. But the manager trying to make it sound as dramatic as possible said "sure it can't wait that long. Your tenant can't flush the toilet were putting him in a hotel at your cost" So I had them take care of it and the plumbing costs over $3000. Hotel was a $200 and they tagged on some caregiver expense. A couple weeks later I saw all these work orders from the downstairs tenant. With work adding up to another few thousand dollars. I then saw a quarterly inspection report. They charged me $200 for the walk in inspection. They do these inspections quarterly each year. There was only one work order for the upstairs unit and was for a broken window. They said they were gonna investigate the situation to see if he intentionally broke the window to charge him for it. Which they didn't do. After spending all this excessive money on them. I decided to check on my property and asked my downstairs tenant why she was putting in so many work orders and she told me they told her too. She said it was all things she could live with because she would rather live without the upgrades than to have her rent raised. And I said rather keep it that way over having to raise her rent and lose her as a tenant getting someone worse. She then told me the tenant upstairs may not even answer the door. Has been putting the trash outside buttbaked in a neighborhood with children around. I knocked on his door got greeted by a very sweet German Shepherd and walked in the unit with him only wearing his underwear and two other dogs shaking from being so scared. Dog urine staines all over the brand new carpet and dog feces everywhere. Beer cans everywhere and according to the downstairs tenants he kept flushing the toilet with it clogged overflowing downstairs into the entrance way destroying the ceiling tiles. They didn't even realize the drain was clogged until she called them. I decided to call them up to tell then the situation and they put in the eviction notice and the old man ended up getting ditched by his ex wife and taken away to some hospital and I never had to go through the court thank God. But however they didn't let me use any of the money in his security deposit to cover the damage. I decided to just move to Ohio. To fire them and move in the upstairs unit to fix it up myself and to eventually buy more properties out here. On the day of termination they showed me a receipt of all that I paid them and it came to a total of $9700 in just a span of about 8 months. Then it costed me about a additional estimate of about $5,000 to clean up the filth and fix the damage from the damage caused by the tenants they found me. Several weekends of my labor. This was a duplex with two units that were livable from day one. They completely destroyed my profit and I still haven't financially recovered and it's been over a year. I also heard one of the owners drives a $80,000 pickup truck.

I apologize for taking so long to update this. My experience with this company was great for years…read moreuntil it became a two-person team instead of just Cynthia. After that, I was told that they evicted a tenant for non-payment. That would be fine if it had been true. My house was supposedly vacant for a long time because I was told they were fixing damages caused by the evicted tenant and making required upgrades before re-renting. I guess they lost track of what they had been telling me. After several months, they charged me for the same repair twice, and then let it slip that the tenant living at my house complained that the repair needed to be done again. WAIT .... WHAT?!? Remember, I had been told my property was not rented, I had not been paid rent for several months, and I was bleeding thousands of dollars in repair costs, yet clearly they had a secret tenant living there. Before this happened, I had accumulated a large credit (I would cash out rarely) and they used all of my credit plus charged me thousands more. Totally unethical!! The company which had been honorable for years was no longer so. As a non-local landlord without a trustworthy property management company, I sold the house in 2019.

We recently just closed on our new home. My partner is from the East Coast and was accustomed to…read morethe house buying experiences there. He was certain that we would be life long renters but Tibitha was able to help him finally see that home ownership was definitely in our future. She was able to help us narrow down exactly what we were looking for in our future home, showed us prospective houses quickly in this crazy market, shared her 20 years experience with us, and was able to answer all our crazy questions. We will absolutely use her in any future real estate needs and refer her to all friends and family for their home buying and selling needs.

Love working with Tibitha. She's a very likable, friendly person. She makes you feel like you're…read morethe only client she's working with. Very personable, prompt, patient, and quick to find out answers to questions. We appreciate her honesty and trustworthiness. She makes the whole process as smooth as possible. She's helped our family with several real estate transactions. Would refer her expertise to anyone!

Kate the great! I used kate as my buyer realtor in new middletown Ohio. There was a property that…read morei wanted to look at, so i called kate from my home in virginia to set up a showing. She has always been on the ball when it comes to calling me back, or contacting the seller. She negotiated a very good price for me, and i am closing the home. Thanks Kate!

I have been dealing with Reliable title since they opened Linda is wonderful have closed several…read morehome sales and all have been wonderful Bill Austintown

Just recently closed on our new home. We were immediately greeted at the door and taken back for…read moreour meeting. Met with Linda during closing and she was friendly, polite, and professional. We received a copy of all documents, everything was filed with the courts sane day, and the whole packet was sent over to the lender while we were still there. Everything took about 45 minutes and I'd definitely recommend them to future home buyers.

No one ever even called me to see what needed done, very sad that a company from Cleveland came in…read moreto give me an estimate. I tried to stay local but 3 companies not 1 call made to me!

Master Plan Builders designed an exquisite house that we get to call our home in Old Saybrook,…read moreColumbiana, OH. Rob listened to everything we wanted in a home and collaborated with us to design the home we wanted but could not find anywhere else. Zack, Jacki and Patti were an integral part of creating and implementing the stunning interior and exterior design of our home! They walked us through each detail, gave suggestions and made the design process fun and not overwhelming. Paul and Bob were the masterminds that kept our house on track, crews working with attention to detail, maximum quality and in constant communication with us. Linda, Adam and all of the behind the scene team members and contractors made this process run seamlessly. We are very pleased to recommend Master Plan Builders to anyone looking to build a quality home with attention to detail and a Christian team that is honest and trustworthy! We absolutely love our new home!

Contacted him to list my property. He was suppose to get back to me the next day and he never did…read more What kind of a realtor don't follow up with a listing? a complacent one. would not recommend at all

Dennis and his team were very knowledgeable and helped guide us through every step of the home…read morepurchasing process. Dennis was timely in his responses and we always felt as though he made time for our questions and concerns. We would highly recommend his services.

Was looking for someone to refinish our antique wooden door that was damaged and we couldn't find…read moreanyone in our area (Trumbull County) that was willing to give 100% of their time and patience to fix the door. After doing research online, we found Sonny. He was willing to come to our area, pick up our door and give up the majority of his time to work on it. It was done in 3 days and it is just what we wanted. I highly recommend this guy. He knows what he is doing and whatever he says, he will do.