When I bought my duplex I was living 10 hours away. So I needed a property management company to…read moremanage it for me. Tri Sun seemed very professional. The downstairs unit had a tenant who was inherited. Upstairs was vacant. The guy they found me moved in. Complained about the stairs being too steep and fell down them. There was nothing we could do about the stairs so we offered to break the lease. My other tenant called me and told me he had dogs, woman living with him and none were on the lease agreement except the old man who fell down the stairs. Tenant told me he didn't even look at the unit. His ex wife did and she was obviously just trying to get rid of him. But ended up spending nights there because he was having a hard time taking care of himself. I texted the property manager and he told me he was living alone with no dogs. Tenants were paying rent and everything was going smoothly until the construction manager called me out of the blue about how the main drain line was cracked and clogged without any clean-outs and whole stack needed to get replaced. I'm a plumber myself and could have replaced it myself. But I needed to get time off work. But the manager trying to make it sound as dramatic as possible said "sure it can't wait that long. Your tenant can't flush the toilet were putting him in a hotel at your cost" So I had them take care of it and the plumbing costs over $3000. Hotel was a $200 and they tagged on some caregiver expense. A couple weeks later I saw all these work orders from the downstairs tenant. With work adding up to another few thousand dollars. I then saw a quarterly inspection report. They charged me $200 for the walk in inspection. They do these inspections quarterly each year. There was only one work order for the upstairs unit and was for a broken window. They said they were gonna investigate the situation to see if he intentionally broke the window to charge him for it. Which they didn't do. After spending all this excessive money on them. I decided to check on my property and asked my downstairs tenant why she was putting in so many work orders and she told me they told her too. She said it was all things she could live with because she would rather live without the upgrades than to have her rent raised. And I said rather keep it that way over having to raise her rent and lose her as a tenant getting someone worse. She then told me the tenant upstairs may not even answer the door. Has been putting the trash outside buttbaked in a neighborhood with children around. I knocked on his door got greeted by a very sweet German Shepherd and walked in the unit with him only wearing his underwear and two other dogs shaking from being so scared. Dog urine staines all over the brand new carpet and dog feces everywhere. Beer cans everywhere and according to the downstairs tenants he kept flushing the toilet with it clogged overflowing downstairs into the entrance way destroying the ceiling tiles. They didn't even realize the drain was clogged until she called them. I decided to call them up to tell then the situation and they put in the eviction notice and the old man ended up getting ditched by his ex wife and taken away to some hospital and I never had to go through the court thank God. But however they didn't let me use any of the money in his security deposit to cover the damage. I decided to just move to Ohio. To fire them and move in the upstairs unit to fix it up myself and to eventually buy more properties out here. On the day of termination they showed me a receipt of all that I paid them and it came to a total of $9700 in just a span of about 8 months. Then it costed me about a additional estimate of about $5,000 to clean up the filth and fix the damage from the damage caused by the tenants they found me. Several weekends of my labor. This was a duplex with two units that were livable from day one. They completely destroyed my profit and I still haven't financially recovered and it's been over a year. I also heard one of the owners drives a $80,000 pickup truck.

I apologize for taking so long to update this. My experience with this company was great for years…read moreuntil it became a two-person team instead of just Cynthia. After that, I was told that they evicted a tenant for non-payment. That would be fine if it had been true. My house was supposedly vacant for a long time because I was told they were fixing damages caused by the evicted tenant and making required upgrades before re-renting. I guess they lost track of what they had been telling me. After several months, they charged me for the same repair twice, and then let it slip that the tenant living at my house complained that the repair needed to be done again. WAIT .... WHAT?!? Remember, I had been told my property was not rented, I had not been paid rent for several months, and I was bleeding thousands of dollars in repair costs, yet clearly they had a secret tenant living there. Before this happened, I had accumulated a large credit (I would cash out rarely) and they used all of my credit plus charged me thousands more. Totally unethical!! The company which had been honorable for years was no longer so. As a non-local landlord without a trustworthy property management company, I sold the house in 2019.

I would give 0 stars if I could. Ran by crooks. You will never see your security deposit again…read more Lived in one of the rental properties for 2.5 years. Did the landscaping, stained the fence and took immaculate care of it, yet got a bill for almost $900 60 days after moving out for them having to FILL SCREW HOLES IN THE WALL. (When I moved in, there were MULTIPLE holes left from the previous tenants/owner, by the way) Tried to reach them regarding my security deposit via phone and text for two whole months and nobody got back to me, even though my lease agreement said "within 30 days." After I threatened legal action, I finally got a completely unprofessional invoice and letter. Nobody ever actually contacted me. Not to mention the hot water tank burst while living there and the replacement they installed broke a month later. I had to go 4 days without hot water while they "figured it out." Plus, the water pipe leaked the entire time I lived there and my water bill was $90+ every month. The appraiser who came prior to us moving out said the place was "immaculate"... this company and these people are an absolute joke. Do not rent from them.

Worked together on a few projects and the business is professional and still friendly. Locating…read moreopportunity for a out of area person can be challenging but after 4 months, Steel Valley's broker was able to bring their other client o us. I recommend Steel Valley, they have knowledge of the area and the most important is they are working this market full time which was the main proof they are in business. Thank you SVH for your guidance and looking out for opportunities for us. Hope to work on other real estate together.

Contacted him to list my property. He was suppose to get back to me the next day and he never did…read more What kind of a realtor don't follow up with a listing? a complacent one. would not recommend at all

Dennis and his team were very knowledgeable and helped guide us through every step of the home…read morepurchasing process. Dennis was timely in his responses and we always felt as though he made time for our questions and concerns. We would highly recommend his services.

From start to finish, Caren was all about getting my property sold. I was very impressed in her…read morehandling of the listing, showings, and ultimately closing, and she accomplished this in less than 2 months!

HORRIBLE EXPERIENCE! I dont know how this agent keeps her license. She absolutely did not earn the…read morecommission from the transaction we were involved in. She did not return phone calls/emails to our agent in a timely manner, and did not return calls to our insurance company or the title company at all. We had to contact the sellers ourselves numerous times to keep them in the loop, as she could not get information or paperwork to them in time. The For Sale sign is still in our yard and we closed almost a month ago. She couldnt be bothered to inform the elderly sellers of the importance of the dates for closing and occupancy, which we had to do ourselves in order for them to be able to plan their own move in the middle of their health issues. Ridiculous payday for doing NOTHING to earn it.

Norma did not do anything to keep our house from selling, but she did not help our house to sell…read moreeither. We had to find a realtor by these types of reviews and Norma had all great reviews. I am not sure if it was situational for us, but we did not have the same experience as everyone else on here. We were completely upfront and honest with Norma from the start on our situation. We only had our house for 3 years before we had to sell due to a job. She was kind enough to wave the standard "Remax fee" and take 2.5% commission instead of the standard 3% because we were so tight on budget, but that was the end of the "help". When we met with her on a Wednesday, we gave all the information on our house including square footage of every room of the property. She said she was going to get the property listed Thursday. Didn't list it until Saturday. Said she would have the sign in the yard Friday. Didn't happen until Sunday. Said she was going to list all the information. She didn't list any notes in the realtor details like she said to let realtors know the situation and more importantly didn't list the square footage. (first couple showings had people saying, "it is a lot bigger than we expected") This took us going on to this website and others ourselves to get the square footage added. We also asked her to please give us a 5-minute phone call at the end of every week to just discuss how things were going and what we would be trying next. NOT ONCE did she call us. We constantly were reaching out to her and a majority of the time we would call her on Friday to get a call back on Sunday evening. A standard 2 days was the waiting time to get responses back from her. When we had showings, we would get 1 sentence feedback and never hear from her if she was going to follow up or not days later. We ended up doing more to sell this house than her. We shared on media sites and got word of mouth with other realtors going. She really didn't do anything besides be unresponsive and suggest price drops even though we were getting on average 2 showings a week. She also on multiple occasions took some personal time off throughout this process. We would have had no problem with this if she would have assigned another agent from her office to handle her business while she was out, but we got "I will be unavailable for the next couple of days" and that was it. No resources during her time away at all. Then, we got a legitimate offer. She received it on a Wednesday at roughly 4pm. We didn't hear about it from her until Thursday at 6pm. The only reason we knew she had it that long was because we had to respond by 8pm that night. She held on to a legit offer for 26 hours before giving it to us and then we only had 2 hours to make a counter offer. We then get the signed accepted offer and she miss spelled my wife's name even with all the documentation she had with her name all over it. We came to terms with the new buyers and moved on. Then, during the negotiations after inspections, it got so frustrating waiting for responses from Norma, we ended up getting into direct contact with the new buyers. The 1 thing that she had to schedule, she had 15 days to schedule it and forgot so we ended up having to schedule it ourselves last minute. It was to the point that she was so disconnected from this sale that we went through her to find out how we could sign ahead of time, so we wouldn't have to attend the closing and she texted us the day before the closing to say, "see you tomorrow morning". Overall, Norma was unresponsive, disconnected, and never did what she said she was going to do. On top of that, we could not go to her broker to try and get a new agent because she is her own broker and owns the 2 Remax offices in the area. I would not recommend her for selling a house at all.

Norma was a fantastic agent for us! We truly appreciated all her hard work & expertise on the local…read moremarkets - there are none better! She kept in great communication throughout the entire process and guided us with realistic expectation on the process of home buying and selling. Her many years in the real estate industry has made her the local "go-to" expert for a reason. Can't say it enough about her care when handling her clients! Would highly recommend for anyone who wants a no-nonsense, down to earth approach!