Staff was awful and rude. Staff shamefully unprofessional. Very upsetting. I would not recommend…read morethem to anyone. If Diane Lopes was the best tax preparer there was - I will never return. They are not an asset to her.

I would give 0 stars if possible. I usually do my taxes by myself and have never had an issue. I…read morejust moved in with my boyfriend and he suggested that I do my taxes here with him because he has been getting his taxes done for 10 years here and never had an issue. He said they were good over here...... Just driving up to the place I got a bad feeling about it. I told him I didn't feel comfortable doing my taxes here and he told me I was over reacting and had nothing to worry about.......... He said we were going to sit down with someone and talk about my taxes, but we didn't. There was just this old lady at the front who asked me maybe 10 questions and just marked down a couple of things on a paper... I thought that was weird.... She didn't ask me about my assets or write offs or anything..... I also work a tip based job and she didn't ask me anything about tips or extra income..... I thought that was weird as well, maybe a red flag, but my boyfriend said that she doesn't need to ask at all.... Anyways, my boyfriend paid the $130 to file my taxes, and about a week after I got a call my taxes were ready.... Oh and they couldn't do direct deposit with me so I had to wait for checks.... Well I got my state check which was fairly small, after maybe a week and here I am about 8 weeks later without my federal check. It never came. I called the Diane lopes office and they said its out of their hands and to try to the IRS refund line... So I did, multiple times.... For about 5 days straight... Where it didn't connect me to a person and kept hanging up on me. I have no idea where my Check is but I know I'm screwed somehow. I'm pissed. I should of trusted my bad feeling in the beginning and used turbo tax instead.

Just picked up my taxes. Noreen was great. Very personable, thorough and knowledgeable. She got…read moreme the unexpected - a refund. Thank you

Mr. Cahalane is not only a tax expert with many years of experience, he is honest, professional,…read morethorough, and kind. He prepared by mother's taxes for decades until she died last year and she always felt well taken care of by Bill.

Great local place. They speak both English and Portuguese. Very informative and friendly.read more