This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

Our air conditioner went out and our home warranty sent this gentleman to us after two companies…read morerefused to come out. He worked with us when the home warranty company was jerking us around. I will ask for him and only him in the future. After 20 days without air conditioning, he managed to get our new unit to us a day ahead of time and even made sure that everything was working great after we got home.

AC went out on a Wednesday night in August. Only 1 unit in my house. Called home warranty company…read more They assigned it to CLIMATE COMFORT HEATING & COOLING. I contacted them at 7 AM on Thursday. No answer. Eventually got an answer by text. Said they would be at my house between 12-3 on Thursday and would contact me an hour beforehand. Never showed, and never answered any text or call. Home warranty company assigned it to a new company that won't be out until Monday. If he wasn't going to show, he could have at least had the decency to tell me. At least then I could have contacted a different company and not had to go 5 days with no AC.

Arrival was prompt, service was very reasonable, and the service tech "Big Chris" was so…read moreknowledgeable and explained the simple issue we had very clearly. Price for service was great and Big Chris saved the day with our heating system before the freeze.

A very special thank you to Chris for figuring out why my brand new dryer was giving me an error…read moremessage. The heat exit valve on the outside of the house was completely taped over with duct tape!!! He worked tirelessly in the heat of the morning to undig and uncover the heating duct. His communication with me throughout the process was superb. I am very pleased with the service I received today from this company. Thank you so much! Highly recommended! :)

Phil was very helpful today as I called around to get a repair for our garage door that I backed…read moreinto. He looked at photos and tentatively penciled is a in for this afternoon. We went w someone else due to logistics but he texted me to check back in. That's follow up- good biz practice! I'd try calling him again if we need it... hoping we never do. Must stay more mindful. But shout out to good service even in the search.

Phillip came and fixed our garage doors quickly. His response time was excellent and he was…read moreinformative. We bought two new QUIET garage doors/openers! Thanks again!

Al was by far the most knowledgeable and easy to work with handyman I've ever used. I recently…read morepurchased a house that needed a bit of work and he was prompted, efficient and fair priced. He took his time and made sure the work was done right. Since he came out I haven't had a issue with my HVAC or hot water heater. It was nice using someone local as well.

I hired Mark to enlarge a kitchen door entryway to make room for a door on my new refrigerator…read more Also to replace a rotted facia board on the outside of my home. He tented off the kitchen doorway to keep dust from going through my home, and he didn't mind my two dogs barking at him from my gated off hallway. Mark did great work, he was friendly, and the price was right. I would certainly hire him again.

I am handicapped and asked Mark for a quote to hang up some shelves and my pictures. Marks quote…read morewas extremely fair and his worker Dennis came over and did a great job and did it with an amazing attitude and super friendly and reasonable! I not only would highly recommend this business but will use this business the next time I need professional help! Thank you to both Mark and Dennis again!

Thank you so much for fixing our AC that day we called you. I know how busy that day becaus eit was…read moreFriday but you managed to still come and fix our concern. God bless you Sir and your business!

Sam is great. Our home AC died last night and I called Sam right away. He tried to help me…read moretroubleshoot it on the phone to save me the service call but the capacitor was blown. He replaced it promptly this morning. His prices are fair, his expertise is unmatched, and he's an all around professional and nice guy. Sam will have my business for as long as I live in Hendersonville or until he retires, whichever one comes first. If you have HVAC needs, you can trust Sam.

Called this morning before 9, because my upstairs AC unit was malfunctioning. Came within 30…read moreminutes, diagnosed the problem and repaired it quickly. Didn't mind my hanging out to observe. Showed proof of the problem. Checked my other unit. Again, showed proof of the problem before offering a repair. Very friendly. Highly professional. Excellent service.