What went well.. everything they gave me the best quote from all other insurance I called or…read morevisited.. please if in need of car n house insurance check these guys out.. saved a lot going to Allstate in Westchester.. and yes! Save a lot.. thank you Mr.Freiwald..

They are always there for you when you need them. Questions?…read moreJust call them! They will make you feel welcome and take the time to answer them all. Personable and competent! The way insurance should be.

The communication from this office is horrific! to this day 03/20/2025 I'm waiting on a follow up…read morecall Ms. Carla to verify if the State Farm insurance appraiser was in fact a real person or if the voice mail was a scam. Made that call late February. Ms. Tamika has never followed up, well ONCE after I had call the office about five times with the fema/ flood situation. Then to add insult to injury Statefarm is attempting another scam to increase its homeowners insurance policies. I paid out of pocket to get my roof repaired. The damage was from squirrels and raccoons damaging the roof next door. The house had been vacated and abandoned. Again I paid OUT OF POCKET. I did not call and update Statefarm. Apparently, the call was real, someone came out, I was not home, (at work). I received a letter yesterday, dated 03/12/2025, stating "To reduce the risk of additional damage to the roof and/or interior water damage, the roof on the outbuilding must be repaired as evidenced by the detached and missing composition shingles have a roofing contractor complete the work." I called State Farm this morning and asked about this issue. I was told that I should have called and updated State Farm about my roof being new. If someone came out and evaluated my property, shouldn't they know that? What evidence do they have as proof? I believe it's a scam and a way for the insurance company to increase the amount you have to pay on your home owner insurance policy. The least this office could do is have proper communication as they demand if it was my responsibility to report my out-of-pocket paid expense to my insurance company then it should be this office duty and responsibility to at least return a follow up call. Before you ask, did I send an email about this or is there some form of correspondence about not properly being followed up with? Yes I still have the emails. Did I ever get a response to those emails? No. I should be able to receive decent customer service from a business that I'm paying my money to, at the least. I never received it here. Sincerely, as of today I'm back with USAA. Have a good day.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: IL-7618852, IN-930578, WI-7618852

I have been with this insurance company and this particular agent for approximately eight years,…read moreand my experience has steadily declined. The listed business location is misleading. The office is currently under construction, and there is no one available there to assist customers. Instead, the agents work remotely, so every call is routed to a general customer service line rather than directly to the agent's office. The customer service has been extremely disappointing. Phone calls are never returned, and it is very difficult to speak with someone who can actually help. On multiple occasions, I have been promised a callback that never happened. To make matters worse, I was told that my insurance premiums are unusually high, yet no meaningful effort was made to review my policy or help lower my rates. After nearly eight years as a loyal customer, I expected much better service and communication. Based on my experience, I refuse to recommend this agency. Customers deserve transparency, responsive service, and an agent who is available when assistance is needed.

I was with Hodges at Allstate for over 15 years, auto since I was 16 (now 35 years old) ,…read morehomeowners since 2017. No claims. Paid on time. Never missed a beat. You'd think that kind of track record would earn a little trust or at the very least a phone call. But instead? I got silence and a 519% increase on my homeowners policy. Let that sink in: my premium jumped from $1,019 to $6,298 per year with zero changes to my property. Meanwhile, my auto insurance nearly doubled, even though I had no new drivers, no claims, no changes. And for some reason, had full coverage to my 2009 Hyundai Santa Fe that has been sitting in the driveway for over 5 years. No heads-up. No review. Just quietly billing me for it. My agent? Completely unreachable. I requested a formal internal review, and Hodges didn't even respond. Corporate sent back some templated responses about "rate revisions" and "industry trends" but never once addressed the clear lack of oversight, transparency, or communication. And here's the kicker: when I shopped around and got quotes from other insurers, I discovered that even Allstate itself is offering me a quote that's nearly 1/3 of what they were charging me before I canceled. Let that sink in. They punished me for being loyal. This isn't just poor service; it's manipulative and exploitative. They count on you not noticing until the damage is done. Avoid Allstate at all costs. There are better companies that will value your business and talk to you like a person. I filed complaints with the Department of Insurance and the BBB. I'll be reaching out to the news next. This isn't just bad service, it's predatory. They count on you not noticing until it's too late. Check your insurance if you're with this guy, because I can guarantee he's pocketing your money at a skyrocketed rate and Allstate is just letting him.

Exceptional service, Tiffany H. Is awesome to work with…read more Fast, reliable. Easy to work with. Hassle free quote and coverage. Thank you

I have been insured by this agency for years. The staff is great and always meet my insurance needs.read more

I was helped by Jessica who provided ourstanding service. She answered all my questions It was a…read moregreat experience

From the owner: IL-19603593 Our mission at the Blaine Carragher State Farm Agency is is to help people manage the…read morerisks of everyday life, recover from the unexpected and realize their dreams.

Kelly is a pleasure. She helped me with great homeowner and auto coverage at an excellent rate.read more

I've been going to Key Insurance for all my insurance needs for 34 years. Bob Ellsworth is one of…read morethe best in the industry, and three of his wonderful sons still run the agency today. It's about family and doing what's best for clients - two qualities that are difficult to find when shopping for the right agency.

State Farm has been the insurance company of choice for my family for, literally, generations. I…read morehave been blessed in my life to have NOT needed them very ofte. When I have had to make a claim, they helped me through the process and stayed in close contact until everything was resolved. I have called the office on several occasions just with questions and have always been met with pleasant, helpful, courteous , knowledgeable, voices, be it Jim Donahue or one of the others on his staff. Even though I'm pretty sure I'll never switch companies because I trust these folks so much, I have checked rates of other companies. Several of them. And time and agin I've been told my coverages and rates cannot be beat. I am very happy with these folks!

I have to take the time to do this review as the superb service received on a consistent basis…read morespeaks for itself and needs to be mentioned. We have had State Farm on 31st Street in LaGrange Park (Auto/Home & now life insurance) with Jim & Janelle for a long time. Janelle is outstanding with her expert knowledge, understanding and calmness. She has put a wonderful team together. I have and will continue recommending them every chance I get. Much appreciated.

Terrible experience with Karstens. Used them for a year for multiple insurances for our company and…read moreKarstens made so many mistakes, cost us money, wasted our time. Pretended to take responsibility but never made things right. Avoid Bernie and his team in San Antonio.

This has been one of the most frustrating experiences. I was sold an auto policy and Karsten's…read morefinancial entered my information incorrectly on my policy. Now that a claim has been made, it is BEYOND a nightmare. I need this resolved ASAP. Communication is shotty and I need you to stand behind your customers. Companies have error and omission insurance for situations like this. This error is not the customer's fault, but YOUR company. Both the VIN and make & model were incorrect and had no connection to me whatsoever. I purchased insurance from you and trusted your company. Now I need to file a claim and I feel I've been frauded. (Bernie Lopez is the agent who sold the policy). I need this resolved ASAP. Customer- Aaron Walker

Alma is the best! Her door is always open, she answers or responds to phone calls, emails timely…read moreand treats you more like family than a client! Walking into the office feels like going to visit family! Her knowledge of her field truly makes insurance a stress free experience!!

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