This practice definitely does not know the definition of the Hippocratic Oath, "first do no harm"…read more I have been a patient with them for over 20 years. I was self-pay for some of that time and was placed on a budget plan with monthly payments, which I kept up to date and paid double payments or more each month until 2020. I got skin cancer which drove my balance up substantially. We own a business which came almost to a standstill during covid. I missed 2 payments, so the billing department sent my account to a collection agency. The woman who runs the billing dept. called me and told me that they would not treat me or refill my diabetes or high blood pressure medicine until I pay the balance in full. This would take me over a year with an affordable payment plan. The following day someone from the office called and told me that I needed to make an appointment in order to refill my medicines. I figured someone from the office realized how heinous it was to deny medications to a diabetic patient due to a billing issue. I thanked her and told her that I would call later to schedule. Relying on this, I attempted to make an appointment while in the office for my child's appointment. In addition, while I was in the office my doctor instructed me to get a lab order from the front desk for my next appointment. The girl at the desk pulled up my account and then excused herself while she disappeared in the back. She returned followed by the woman in charge of billing. She rudely told me that she thought that we "were clear" that I needed to pay my balance in full before they will treat me or call in my meds. I explained that the last thing that I was told was that I was to make an appointment. That is when she rudely told me "well the buck stops with me and the girls don't know anything about the billing. And I told you that you have to pay the balance in full before we will treat you." Even after I told her that I am currently insured she said, "well we are not going to rack up anymore bills." Humiliated in front of my child and everyone in the office, I asked for a list of my medications so I could go to an immediate care to have my medications prescribed and she then said, "You can go online on our portal to get them." Even though I didn't have my login info with me, I left the office in tears. I cannot believe that they would put my health in jeopardy and deny me access to life-saving medicine. It would have cost them nothing to print out a piece of paper and this is a courtesy that they have always done in the past. They definitely put their bottom line before the health of their patients! *I gave them 1 star only because this site forces you to select a rating!

From the owner: We are an independent private practice providing excellent medical care in a compassionate and…read moretimely manner. We look forward to helping you and your families enjoy a lifetime of good health.

Absolutely love Vince and his full staff! They're so kind and really care about their patients!read more

My entire family left this practice today. My elderly father was treated so rudely that I had all I…read morecould do to keep my composure. I kept telling myself, maybe he is having a bad day. Today he was an absolute jerk to my husband. He was rude, he was condescending and told my husband he did not care what his issues were. He is in the wrong business. Someone who holds my life and the lives of my loved ones in his hands darn well better care. Do NOT go to this man for health care!

I needed a new primary doctor and found his name in the yellow pages. I had one appointment with…read morehim. Had I known in advance how hateful and condescending he is, I would never have darkened his door.

I recently wrote a negative review on my experience with Dr. Arumala which still stands, but today…read moreIn want to give kudos to the office manager Kim. She finally called me back and apologized for not getting back with me sooner because she was out of the office. Kim has always been able to solve my issues with staff in the past and I have no doubt that my feedback was heard. She took the time to listen to me and she genuinely cared. Not only did she resolve my issue, she also scheduled an another appointment with another Dr. in the facility. I will definitely give Chesapeake Health Care another chance just because of the way Kim handled the situation. She made me feel like everything was going to be ok, and that means everything to patients, especially when dealing with health issues. I also want to give a big thanks to Christie for calling to check on me after I posted the first review. It's because of the two of you that I will be returning. Thanks once again for all you do and keep up the good work! :)

What ever you do, do NOT see Doctor Claudia O. Arumala, M.D. I don't want anyone else going…read morethrough what I did. She is so rude, she fought with me in my time of need. I couldn't afford medications at the time and I was put down and yelled at because of it. I tried to leave the room and she blocked the door saying I would go out and make everything look like her fault. I was going through a lot and needed therapy and she wouldn't help me. I walked out crying. And traumatized... it was a while ago and I'm still hurt about it. People need to know. After that day I never went back and found a new amazing sweet doctor. And SHE CARES.

Dr. Kristine Griffin has been a gift to our family. She is…read moreso smart, kind, listens, and coordinates all of our health care needs. She cares about her patients and is a joy to work with. My husband and I feel spoiled to have her as a physician and friend. Our neighbors referred us and love her as well.

Dr Bartels is a compassionate and smart doctor. I never feel rushed by her and she cares about her…read morepatients. I always feel comfortable and safe with her. I think she is a great doctor and a wonderful woman.

Dr. Bartels is knowledgeable [up to date], enthusiastic, and empatheticread more