The average store employee one encounters these days are anything but pleasant, but this one takes the cake. Case in point: I went to Amy's Hallmark at airport plaza and forked over 100 dollars worth of business to them this past Monday, and was waited on by the rudest and most miserable cashier on Earth. Older short heavyset female with gray hair glasses and a moustache (yes, a moustache). Visibly annoyed when I said one of their keepsakes (Merriest House In Town) was not on the shelf and politely asked to check if they had more in back. Cashier #2 then asks me to step aside so they can take another customer and asks if I was SURE there weren't any left...Five minutes go by, she comes back, and SNAPS at me "Show me where it is." Gritting my teeth at the tone and temerity of this worker's voice, I had to WALK over to the display and physically PROVE to her they were OUT of the ornament I wanted, pointing to an EMPTY SHELF. Then she asks her manager (changing her tone to as sweet as pie) where to find them, and he says "they're in the back, there's a whole bunch of them, you have to look for them..." She even had a 'tude when coming back with the ornament when asking me if I had a power supply for it!!! By the time I walked out of the store I was thinking to myself how this was among the worst consumer experiences I have had in my LIFE.
We consumers work HARD for our money, and when we spend it at American businesses, all we want to be treated with by your sales associates (many of whom are now aloof 20-something Millenials with zero personality who roll their eyes at you, throw you your change and don't even say 'thank you' for your business), is some courtesy, and a little gratitude...if it weren't for us, you would not make your profits and you would be out of business.
Manager of Amy's Hallmark: If you are reading this, your cashier's lousy customer service skills are a direct reflection on YOU and YOUR FRANCHISE, and if that ornament wasn't on my wife's list, I would have flat walked out of your store without giving you my business....YOU JUST LOST A CUSTOMER FOR LIFE!!!! read more