Friendly people, plenty of room and plenty of mechanics. Very fair no surprises on the cost of…read morerepairs they use quality parts.

i just returned from KisKis and felt compelled to write a review. I'm a woman attending UAlbany,…read moreoriginally from Queens, so I'm far from home. Recently, my car started making a clicking noise, which eventually sounded like nearby construction. In a panic, I called my uncle, a mechanic, who listed off expensive possible issues. I first went to Wallace Auto Shop, nearby, since I was nervous about driving it. They quoted $900 to replace the A/C compressor. With my uncle on the phone, he suggested a cheaper fix--a shorter belt--but they refused, which is no problem. My uncle then called KisKis, and Michael assured me I could come in. Already stressed, Michael reassured me that I wouldn't leave until it was fixed. As a graduate student with tight finances, I feared the worst, but the final cost was only $165. I was so relieved, and Michael, seeing me upset, treated me like his own daughter. The kindness and service were exceptional, and I'll definitely return if anything happens to my car.

I've been going to Nott Street Auto since 2017 and Henry is far and away the best mechanic I've…read moreever encountered. He's honest, prompt, clear, expert, and reasonably prices everything. The only challenge is that because of this, he's often booked well in advance and so you need to call a few days early to see if he has availability. Also be aware that Henry does maintenance, not cosmetic repairs (I learned this after a minor collision).

With reluctance, I have to downgrade these guys based on my oil change. First off, they put in the…read morewrong grade of oil. Secondly, I strongly suspect I got shorted a quart because my previously percolating engine was a quart down a week after the visit. Then the "change oil" mileage was set at 3K, even though the recommendation at my car's age has been 5K for the longest time and it should have been in the Napa records. Speaking of which, the oil change did not make it into the on-line record for the car, which kind of defeats the purpose of sticking to the Napa system. So as much as I kinda liked them, now I feel I can't trust them, so will not be back.

I needed a new exhaust system. The rear catalytic converter cost $1300.00. The owner allowed me to…read moreorder it online. I saved $900.00! This place is a keeper.

I was treated kindly and respectfully. Service was excellent and in good time. A dumb thing I did…read moreputting a sticker on the inside of a roll down window which got caught in down position on a rainy day. He fixed it and did not make me feel stupid. Charged me fairly. Honest and fair. This impressed me and will give them my business again if needed.

I brought my car to Gochee's Garage because it would not start. I was told the issue was a faulty…read morefuel pump and was charged approximately $1,800 for the repair. When I picked up the car and began driving it home, it immediately started running roughly and the check engine light began blinking -- indicating an active misfire. This serious issue did not exist when I originally brought the car in. I returned the vehicle the next business day. Rather than re-checking their work or considering that these symptoms appeared immediately after the fuel pump repair, the shop diagnosed a completely different issue (spark plugs) and charged me an additional $900. What was most frustrating was being told that these were "two separate problems," that the timing was "just a coincidence," and that it was reasonable to pay full price for both repairs -- even though the second issue only appeared after the first repair and was not caught during the initial diagnosis. While it was acknowledged that it was highly unlikely the spark plugs happened to fail on the exact same day as the fuel pump replacement, the shop refused to consider the possibility that something was missed or that something occurred during the repair. After posting a review, the owner publicly stated that he hoped to discuss the matter further and work toward a resolution. I followed up with a direct email, but more than two weeks passed without any response. Given the lack of follow-through, I have filed a formal complaint with the New York State DMV so that a neutral third party can review the situation and find a resolution. I am sharing this experience so future customers are aware -- not only of the repair outcome, but also of what happened afterward. I expected the shop to stand behind its work when new problems appeared immediately following a major repair. That did not happen here, and I cannot recommend this shop.

Best service and customer support. We have been using Gochees for years. Honest and reliable. We…read moretake our vehicles to Gochees for everything. We drive brand new vehicles and choose Gochees over the dealership.

I needed a trailer hitch installed on my vehicle and another shop recommended this place. When I…read moredropped my var off I also asked for them to perform a NYS Inspection, knowing that I might need some brake work. It turns out I needed a lot of brake work, as well as a few other things to the exhaust. It wasn't cheap by any stretch but Mike was always honest on the phone and we talked through different options. His estimate seemed reasonable, and he was actually able to save some parts which reduced the cost. Who likes a large car repair bill? Not me. But, if I had to describe this place in one word it would be "honest". I never got the impression that they were upselling me anything, and they were always available to talk on the phone. I just wish they were located closer to my house.

Was referred to JD Tire for major exhaust REPAIR but was told the repair I was requesting was far…read moretoo extensive for them to undertake. They referred me to a custom exhaust business in the area that dealt with custom exhaust design/replacement - one-of-a-kind fixes. I left with the custom shop referral and a replaced blown fuse, no charge. I'll be back because they sell the brand of tires I use (Continental) and they have a very comfortable waiting room area where you can watch old Andy Griffith reruns!