I saw Dr. Nelson, who was very experienced with my hearing problems. She sent me for a VNG with Dr…read more Harrell, who was both friendly and professional. Regina, the audiologist, fitted me with hearing aids, and they have changed my life! Stephanie, the receptionist is so nice and very sweet. Everyone at The Hearing Clinic that I encountered, both on the phone and in person, was friendly, professional, and most of all - caring!

Regina (my audiologist) was very pleasant and professional. She took all my questions seriously…read moreand explained everything thoroughly. The young lady who signed me in was also very pleasant. My doctor had the results immediately when I went next door for my visit and treated me accordingly.

Jason is experienced and knowledgeable. He is an expert in programing Phonak Hearing aids. He was…read morefriendly and professional. I had my hearing aids programed at another place originally but they didn't seam right. He gave me another hearng test with the hearing aids in and programed them again. Now my hearing is solid. No fiddling with the volume. I am very happy with his expertise and service. Thanks for making my day, Jason!

My husband is a retired Farmer. And I will apologize upfront for how long this review is. It's my…read morefirst review that I've written, and I want to make sure and sing Dr. Harrell's praises. Of course my husband's hearing has been horrible. Also, depending on who it is ( me ) he acted like it was almost to the point of no existence. He never really had time, ( or took ) the time to visit a Dr. throughout the years. I realized that he wasn't hearing well & that it was of course just getting worse. He was agreeing to things our Grandchildren where asking for or to do, which was getting him into trouble with everyone. He finally gave in & had me look around for a Dr. & make the appointment. I (we), made the decision to go to The Hearing Clinic located on Plantation Rd. in Blacksburg,Va. Hubby was nervous and he is somewhat shy, so I wasn't sure how this visit was going to turn out. As soon as he walked into the office and the receptionist welcomed him, he felt more at ease. The receptionist was very kind & helpful. He did not have to wait to see Dr. Harrell. He was taken back right on time. Dr. Harrell, was a great listener & he explained everything to my husband after the testing in great detail. The testing showed hearing loss & he needed hearing aids. I'm sure everyone knows how expensive they can be & Insurance companies do not help much. Dr. Harrell went over the options & pricing and could tell how overwhelmed he was about the situation. Dr. Harrell let him know, that there are times when they have hearing aid sets donated to the office and asked if that would be something he would be interested in. Of course, he said yes. Dr. Harrell, had a pair of hearing aids that he said he could loan Joe for two weeks. That way Joe could get the feel of them and of course hear clearly. Dr. Harrell, programmed them to what my husband needed, It was right at Christmas. Of course, we accepted his offer and my husband didn't actually realize how much he had been missing, until the family was together on Christmas day. Six grown children & their spouses & 9 wonderful Grandchildren. In two weeks, we went back for the follow up and The Hearing Clinic & Dr. Harrell, had a set of donated hearing aids. Dr. had them already programmed and ready for my husband. We were overjoyed to say the least and in this day & time, with the way the world is, in general & in the medical field, this definitely helped our faith in Dr.'s and what some of them will do to help their patients. As you can tell, I can't say enough about this Dr. and his office. We will always be thankful for the choice we made to go to this very one. Thank You, to The Hearing Clinic & Dr. Harrell.

My 99+ year old mother in law is with us to shelter from the virus that has been quite bad in her…read morehometown in Michigan. While staying with us here in VA, her hearing aid fell apart. I called The Hearing Clinic and was so pleased that we were offered an appointment a couple hours later the very same day! Melissa came out to the car being very respectful of the desire to maintain safe protocols during this pandemic. After taking the device inside, within 5 minutes the Dr returned to the car with the details of the required fix. We were advised to return in an hour and he himself would repair the device!! Sure enough, after running a few errands we returned and have a well-functioning hearing aid!! A blessing for sure. Thank you The Hearing Clinic for demonstrating such care, compassion and professionalism!!!

I am a 55 y.o. female military veteran who has a lot of pain and discomfort from multiple surgeries…read moreon my left ankle and repairs to my right knee. As I have gotten older and dealt with other health issues, I have also gained weight and struggled with Fibromyalgia and Muscle pain. So, as a result, my feet and ankles really hurt and impacts my whole body. This pain only adds to my issues and struggles with movement. I am also someone who has worked extensively in the medical field and I have previously been fitted for orthotics and shoes at another local provider. This time the VA sent me to Roanoke Orthotic Center(ROC). From the moment I spoke with Ginger, the receptionist, and met with Mr.Spice, I knew this experience would be different. As soon as they received my referral, the office reached out and I got an appointment right away. The office environment was very tastefully decorated and comfortable and Ginger offered a warm and welcoming greeting which immediately put me at ease. Mr. Spice was very nice, knowledgeable, and professional. Being a disabled veteran who was motivated to learn about orthotic care as a result of his own personal injuries and experiences, truly motivates him to provide his customers, especially fellow Veterans, with outstanding medical service. His passion for what he does and for what his practice stands for shows through the communication, thoroughness, and attention to details. He really took the time to understand and discuss with me what my needs were and to listen to my movement goals. He also answered all my question. To my surprise unlike the other practices I have been to, I was given shoe options. Mr. Spicer went beyond presenting me a choice of a limited, "standard stock shoe ". He actually searched and showed me high quality shoes online that he could order to fulfill my specific orthotic needs. Talk about personalized customer service! I was thrilled! I truly did not expect this level of care. The experience I have had with this practice has been phenomenal! The turn around time is quick and the service is top-notch. I now have the work shoes and custom orthotics that I needed to accomplish my movement goals and to get my work done. My feet have never felt better. I highly recommend Roanoke Orthotics Center to anyone, especially Veterans needing orthotic care. You should "insist" that this is where you want to be seen. They are serious about giving quality patient care and it shows. When they say,"Customer Care First", they mean it!

My first visit and I'm so happy and excited to get a friendly staff and an excellent hygienist. Her…read morename was Melissa, she was funny and gentle when cleaning my teeth. I'm normally a wimp and she made me feel comfortable and lessened my fear. Thank you.