Some of the poor reviews are dated on here- I've literally never had a bad experience with this…read morepharmacy. I have been getting my family's prescriptions filled here for several years. They are efficient filling new scripts, always respond to messages, and are always friendly when I visit the store. Always a good experience, appreciate them so much!

I understand it's going to be busy but this cvs takes the wait time to a whole other level. Other…read morecvs locations in the general area are not as long as wait as this one.

They always have my prescriptions ready for me when I arrive! Usually no waiting unless my doctor's…read moreoffice don't call in my prescriptions! If there is a problem , they call your physician office straight away. They will even deliver you prescriptions free of charge! It's just like your old style customer service hometown pharmacy with English speaking helpful friendly customer service oriented! Retired nurse here , fyi they are greAt at giving vaccinations! There is always chocolate at the service counter and friendly staff waiting to assist you !!!! I just love the friendly peeps at Anderson's pharmacy . Automated refills and texting when your prescriptions are ready is always a plus too!

To start all of their staff need lessons and/or refreshers on HIPPA. Shouting out patients full…read morenames and medications is completely inappropriate. I have never encountered less helpful or knowledgable pharmacists in my life. Several times they have not refilled my medications in a timely manner so I was going days without meds or they had the counts screwed up and I had to pay out of pocket for refills. I went to another pharmacy and they didnt have any of the alleged "insurance issues" as Anderson and I have had zero issues get my meds in a timely fashion BEFORE I run out. Overall a terrible experience. I tried to support a local private pharmacy but the cost and constant headache with mistake after mistake is not worth it.

I left a bad review on Google about the old bag yelling at me. So I went to Palmyra CVS for awhile…read morewith no issues. I went to Hershey CVS a few times and never ran into the old bag so I was glad. Today I returned something to Hershey CVS and the old bag was demeaning the young teenage boy working the register. The police walked in to investigate a fight and I got the hell out of there FAST! Young teenage cashier was excellent and smart.

Couldn't go lower than one star. Pharmacy staff is often unhelpful. Likely over worker, poorly…read moretrained and/or terrible workplace culture. They are often unwilling to help when you have difficulties processing a script. They expect you as the customer to make all the calls. It's interesting we find they have difficulties processing scripts that were never difficult at other pharmacy locations. This was never an issue at the Rite Aid in Hershey (too bad they closed). And the GIANT pharmacists are great. We returned to CVS after Rite Aid closed. And are having the same exact difficulties with this CVS pharmacy that caused us to leave them 13 years ago. Seems the problems are deeply ingrained into this company. Advice- do not fill scripts at this pharmacy. Go to GIANT instead. They are helpful and able to resolve and conflicts with insurance or doctors with professionalism and ease.

The new system for the pharmacy is so bad I switched completly. You should never have to leave to…read moreleave a voicemail and wait for a call back when needing to ask a pharmacist a medication question. 0 stars.

My child has been taking the same medication for 10 years every time I go in there they don't have…read moreenough medicine to fill his prescription it's a prescription he is not supposed to suddenly stop yet every month he has to skip a day or two

They have poor pharmacy care. I needed to refill my medication, no one called me back. This is the…read more2nd time I experienced this Culture. Called their Corporate office and they were able to make this ready. Not the best overall experience but what else can you expect? My recommendations is to keep calling their corporate office.

I went to the CVS covid vaccine web page and scheduled my first dose on 3/14/2021. It gave me a…read moremessage, "we are holding 11am on 3/18/2021 at 3865 Derry street for your 1st dose". We are aren't currently able to schedule your 2nd dose right now. This morning I went to the CVS #2370, on Derry Street at 10:45am to get checked in and surprise, I'm not on the list. The young lady checking people in sent me to the pharmacy to double check with them. I went to the pharmacy and was helped by a man named Justin. I handed him my ID and he checked the system, his response, "yeah it looks like it didn't process". Handed me my id back and kept working. No apology, no attempt to get me on the list, no empathy whatsoever. I'm 54 years old and diabetic. I went back to front and asked the young lady if she could add me, her reply, "I'm just a contractor". My first line of communication was to call the CVS complaint line...it doesn't work. So I filed this exact copy to their corporate team, I'm not holding my breath there either. So what I see is a company with broken systems and employees that don't care about THE BIGGEST HEALTH ISSUE OF OUR GENERATION. I have usually been treated poorly by CVS employees which is why I use a local pharmacy over an hour away. This one was enough to make me write this review. Don't use CVS folks, the only thing they are about is getting your extracare number.

This used to be our favorite pharmacy. Now the last two orders we've had there have taken multiple…read moredays to get filled. Worse, we keep getting inaccurate timelines from the pharmacy, forcing us to drive over multiple times just to be told it still isn't ready. The first prescription was an antibiotic, the second was migraine medication (and now my wife has a migraine without medication). I understand if you can't get medicine, but at least attempt to give us accurate timelines. Both times we were told to come back at a specific date/time only for it not to be ready - twice. Never again.

Still the best pharmacy in Hershey. The pharmacists are helpful, friendly and never act like you…read moreare a burden. We have tried others in Hershey and have not had the same hospitality and professionalism elsewhere.

This is the worst pharmacy I've ever encountered. Instead of Rite Aide closing, they should close…read moreCVS. They are so disrespectful. I came in the drive-thru to get my prescription, and the kid Jordan told me he could not go get my vitamins that I had a prescription for because he was too busy. If I wanted to come in, I would not have come through the drive-thru thru and the pharmacist is just as rude as they want to be. I am also writing a letter to corporate. They need to go in there and observe. Every time I go in there, they are rude and disrespectful. Someone needs to boycott the CVS in Middletown, PA. If there were zero stars, that is what they will get, but because I want to post this, I have to give them a star!! Good Grief!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It could be worse and in my case it is. CVS like many companies has changed their system to go 100%…read more AI and relies on smart phones the issue is for those that do not have a smart phone and still use a flipper your at disadvantage. What that means is that you have to call into the pharmacy to resolve issues and here lies the problem. You leave a message for a call back in an hour you will never get one. They will not call you back they will send you a text message that they got your call but wont call back. My issue is with them I have my prescription mailed to me and i pay for the shipping. I have to call in to remind them to ship it verbally because they will not adhere to the message. The will not call back and they would listen to the message and ship it. This is my last attempt to make this work and will move on. The people that work at this pharmacy do not give a rat-arse about you! I say the later because if I'm sure I'm not the only person going through this. Their should be a way that a customer can long onto their CVS account and select mail delivery only so they do not have to call in. Go head and try to call into the pharmacy and see what you get.

The pharmacy staff are the most miserable people I've seen. As a nurse, I'm appalled how they…read moretreat patients. Get out the of the field if you can't be compassionate. Also, the pharmacy is supposed to be open until 6. They shut the window on my husband at 5:55 as my husband pulled up. It's supposed to snow so we really needed to pick up the meds. They heard him outside and still ignored him. I'm going to change places after this.

One star is one too many for this pharmacy. By the way, don't hold your breath waiting for a…read moreone-hour callback, mine took 3 direct calls with a response after the third days call. Snappy response, no apology. This store needs a quality control assessment.

Pharmacist is so rude! I was just trying to transfer a prescription to this CVS. She kept…read morerepeating that my insurance won't cover it while I was telling her that I had GoodRx Gold. She kept interrupting me so she didn't hear what I was saying until I talked loudly over her. Very upsetting!

Pharmacy with the worst customer service, they way they talk to customers is disgusting .I was told…read moreto come back for my prescriptions after 10 minutes I decided to wait for my medicines , the pharmacist filled in my prescription and kept it on the table and forgot about giving it to me , when I completed my wait time in fact gave them 5 minutes extra and approached them after 15 minutes , they remembered about my presriptions and told me to stand in the queue again to get my medicines , the civilian standing in the queue had the empathy to allow me to take my medicines first since he saw me standing beside to take my medicines . Worst pharmacy and worst people with worst customer service wish I could give them negative star.

Overall I like CVS STORE because of its convenient proximity to my house. The Landisville location…read morehas a nice assortment of makeup, health products, seasonal, and a small food section. It's certainly not the largest in the area but overall fits my needs in a pinch. Being a care member I always scan my card at the kiosk for savings in addition to the boatload that always print on my receipts. This location doesn't have a high turnover of personnel, but can get busy at times, and often you need to ring the bell for the cashier. Returns are usually not a problem, even without a receipt, given that they can pull up your customer care card history. As of lately I've been forced by my insurance company to leave my small town pharmacy of over 30 years to get my prescriptions filled here exclusively. It's not a change that I'm happy about. My old pharmacist, Smithgall's knew me and my medication. They would often alert me to errors that the doctors missed. They offered delivery - even from the city to my home in Landisville - and I had an account set up with them. CVS doesn't offer that level of customer service. In fact they are so busy that it's not unusual to wait a good bit of time to ask a question or pick up your script. Getting them on the phone is even more problematic. All scripts must be paid for at the pharmacy register which doesn't offer cash back. While I think the current staff does an ok job for the volume and lack of personnel I've had some dealings with an exceptional pharmacist in the past that went above and beyond her call of duty dealing with my insurance company. I've also dealt with one so condescending and unpleasant I tried to figure out his schedule and avoid pickups when he's there. Now that I've had to deal with CVS PHARMACY exclusively for my prescription needs I see a lot of flaws with the store. Lack of personnel at the pharmacy counter as mentioned before. A parking lot that's often hogged up by the dance company next door is a huge problem, and very common in the evenings when I go. It's especially frustrating because street parking is not feasible. But the issue that annoys me the most is the phone calls, text messages, and constant *borderline* harassment by their automated pharmacy system. I literally get three calls a day. I do not have automatic refills yet get calls that I do. I get reminders that I'm due for a fill. I get calls asking if I have any medication questions. I get repeated calls after scripts are picked up reminding me to pick up. And on and on. Three calls a day is a conservative figure, as realistically it's much higher. Even more frustrating is calling to have something done about it, only for it to be changed, then revert right back, something that frustrates the staff as well. On a positive note I like that I can upload pictures at home, edit, make changes, and get ebates cash back than pick up the printed materials at the store. It saves alot of time vs dealing with their kiosks which sometimes have issues and time wasted waiting on the prints. With my insurance constantly changing I'm hoping that my alliance to CVS is short lived. Unfortunately the short falls of the PHARMACY and the constant harassment bring down my overall rating for the store.

The hours on Yahoo, Google, and even in the store are incorrect for the pharmacy. Unfortunately for…read moreme, this resulted in a necessary prescription going unfilled. When I spoke to the manager Mark about this he literally yelled at me. I wonder if I was a young man instead of an elderly woman would he have felt so embolden to yell. His customer service skills are sorely lacking.