I have been taking my daughter here since the week she was born. Our doctor has been great! As a…read morefirst time parent there have been a few scares of sickness and me just wanting her to be checked out and they never had a problem squeezing us in. I will say the decor of the office is very outdated and not modern. And scheduling in the front office depending on who you ask always differs. Example: when leaving an appointment one day we were told our doctor would be gone a certain week so we had to schedule around that. We had a vacation that popped up so we needed to change what day we went in to the week the doctor would be gone but just see a different doctor. Called to change it and the person booked us for a day on the week my doctor was supposedly supposed to be gone? Super strange but we roll with it because our doctor is so great. Overall I'd recommend to anyone looking for a pediatrician! All of the doctors we have encountered have been very nice

Very disappointed. When we spoke to the doctor, doctor had a tendency to interrupt and sometimes…read morehad a snippy response to our concerns . At every appointment, there was at least a 30-40 minute wait. The doctor knows the job incredibly well. However, this doctor needs to work on the communication skills. This clinic charges $15 per child for medical records, even when you pick them up. I get the impression it's an exit fee. After nearly 3 years, we grew tired and decided to change pediatricians and go someplace else.

This place is home to a few pediatricians. They have a decent sized private parking lot and a very…read morecolorful waiting room. What I noticed most about the waiting area is that there were no toys, play areas or even televisions. This is one of the first places though, that I actually was present while they sanitized the waiting area. The staff there was very nice, from top to bottom. I am a very punctual person and one of my main gripes with the place was that I was not called back until 15 minutes after my scheduled appointment. I understand that things happen, but I like to stick to my schedule. Outside of not meeting my appointment time, this is a great place to bring your child. It is easy to get in and out of and my kid is very comfortable here.

My son has been a patient here for about the last nine years. Overall, they're very caring and…read morethey're very helpful. However, we had some issues with billing due to behavior mental health. They do not provide behavior mental health services they referred us to Riley. However, at my son's Physical every year, they ask questions about medication that he's on and how things are going. And then consistently charge us an additional charge. Whereas they do give us paperwork stating that if he is seen for anything "additional" that is not the physical at that appointment, we will be charged for it, they do ask questions that lead you down a path. I'm not sure how they expect me to answer questions on his overall well-being and medication's that he's on and not be transparent about behavior mental health as well. Overall, the office staff has always been great, but they have no problem charging you for things that might be ethically questionable.

I went to my family doctor, whom I adore, with physical complaints, including weight gain. He said…read moreI must be feeling lousy because of the weight gain, though my autoimmune numbers were up, and I should just try to lose some weight. It was a frustrating answer, since the inability to lose weight was part of the problem. My husband's coworker recommended Amy Nicley, NP, at Excell for Life, since they work on your health through dietary changes and supplements, so I made an appointment. Blood tests galore revealed major inflammation and an autioimmune issue, as well as a problem with my pancreas that prevents me from processing carbs (hence the rapid weight gain!). I never would have known that! While we're continuing to figure out my body's autoimmune issue, I'm already feeling so much better with the dietary changes and supplements we've implemented. I was having heartburn all day, every day, headaches every day---that's all gone! I have far more energy, too. And Amy won't stop looking for answers until my whole system is happy again---no shrugs and, "Let's wait it out," or, "I don't know what to tell you." She's excited to figure this out, like a detective with a thrilling case. I absolutely love that about her! The supplements are a bit pricey, but some are rather exotic compared to what I've taken before (the grocery store variety, you know), so I don't know if they'd be cheaper elsewhere. And there is a $97 out-of-pocket functional medicine fee for each visit (on top of what they bill insurance, I believe), which is a little different. But it's been worth every penny! A side note: many of the medical professionals here were patients here and experienced such great results they just HAD to make their way on staff. Truly, it's that great.

patient portal is impossible to understand or use . it is worthless!!!!!!!!!!!!!!!!!!!!!!!!!!read more

My appointment annual checkup. Dr. Taylor and her assistant are amazing, helpful and cate about…read moreyour health.

Staff and provider were extremely helpful. They explained how the practice works and their…read morecommitment to serving underserved neighborhoods with quality healthcare.

I have mixed feelings about Northpoint. I have struggled with the way we have been treated by our…read moreselected pediatrician. She is nice, and she knows what she's doing, but I do not feel she has made my children priority. I have a few examples, one is she saw them for a well child while also being sick, I watched her walk out and go home for the day after our appointment. I don't feel my kids were given a fair appointment. Most recently I asked for an evaluation to be done on one of my kids and also asked for another child to be seen based on her Nero referring us back. I asked for both of these on the same day in May. I was contacted, given an appointment for my daughter, with only options on Thursday's, and told I would receive a separate call for my sons appointment. It's Aug 22nd and had no appointment for my son until complaining. Since though, I've received a letter that my doctor is retiring, she'll continue to see us through the end of the year (on a limited schedule - I'm adding the sarcastic remark), and my kids will be transitioned to other doctors based on gender. I just feel things could be handled better! My responsibility is that I could have followed up more, I will admit I had a part here too. Have I had billing issues, yes! I encourage everyone to review your EOBs! The person coding has no idea what happened in that room and is tasked with finding a way to get as many billable codes submitted as possible. Our responsibility is to review and bring up discrepancies. You may disagree, but this is where we are in the world! Northpoint is no different than most other facilities. Patient responsibility in managing our share is part of it. There have been great things happen with Northpoint and that is why I give them 3 stars. My son was seen by a male dr who got him into a great pulmonologist, who helped us solve so many undiagnosed issues! Both of my daughters ear issues, including multiple sets of tubes have been handled well. They room us fast, the MAs are always kind and I felt they addressed COVID well. The ability to have weekend appointments has been very helpful, I used this option more when my kids were younger. Northpoint is a larger practice and has the feel of the large practice without the technology. By that I mean, no ability to have full connection to Community My Chart and the options on their online portal is clunky. The proximity to Community Hospital and the fact the drs round at Community is a perk! Overall, we know that we will get the care we need at Northpoint, and that is what is most important.

I just had my first child back in July and kept hearing amazing things about this practice. Even…read moremore so, Dr. Nanagas was highly recommended by multiple people on multiple occasions. I immediately decided he was who my son would see. Once my son was born, Dr. Nanagas came to check on him and ask a few questions. You can tell he is just naturally great with children-it's definitely his passion. Every encounter we have had with him makes it even more obvious as to how much he loves his work. He's so great with my son, always has great insight, and is just an all around breath of fresh air. I highly recommend this practice, and, if you can get Dr. Nanagas as your child's pediatrician, you'll have an all-around exceptional experience!

Dr. Stump was absolutely horrible to work with, took every question as a personal challenge and,…read morewhen we pointed out that her recommendation was contrary to the CDC her response was not a medical explanation but rather "this is based on my experience." Medicine is a perpetually changing field. We want a doctor who follows newest medical developments and adapts. We want a doctor who treats parents' questions with respect.

Earlier this year Dr. Santos saw two unusual symptoms in our daughter which we as her parents had…read morenoticed, but not found worrisome. She put two and two together, referred her for testing, and it turns out my daughter has a chronic disease that was probably just at its earliest stages. She listened to me, took seriously what I had to say, and helped us catch this serious disease at a time when we can put our daughter on medication to fix and maintain her health, hopefully over her lifetime. Had we not caught this so soon, my daughter could have faced multiple surgeries and complications. We are infinitely grateful to Dr Santos and her staff. They have been supportive throughout this process in every way I could have wanted, and more. I would recommend their practice without reservation.

Dr. B as we grew up calling her was my first doctor at being 2 years old. I came to her from…read moreanother country and with two double ear infections she was able to treat them as well as help me grow. The office that we went to back in the day was very children focused from the fun toys and books in the waiting room to the beds that had a play room under them. Great for the kids not so fun for the nurses and doctors that have to find hiding kids. Great place to hide from getting a shot. Well until you were found and had to come to terms with your new fate. Being a kid has lots of great advantages but being able to be picked up was not one of them. As I got older I remember Dr. B giving me stickers and being nice to me, she would do the normal doctor checks but made she rue that I was understanding what was happening and why. She wanted from a early age that doctors are good and that we need to take care of ourselves. Her nurses were also great at helping everyone feel safe and welcomed. From being in toys to sitting with you while you had to get a shot they new the tricks to help it be easier on there patients. We had not gone here for a very long time but if we ever needed a doctor we know who we would see. Thank you Dr. B for being a great first doctor.

Heather Braniff is the bomb.com. She lets US make choices for our children's health without forcing…read morewhat some others might think is best. She also educates us a lot more than other Peds have in the past. Love her

My boys have been going to Fishers Pediatrics since infancy. They are now 17 and 19 years old. Yes,…read morethey still go to the pediatrician and I am extremely thankful for that (age max is college graduation or age 21). So we have many years experience with them and all of the staff. Previously located at 116th and Allisonville Rd. they are now at 146th and Cumberland. The staff is always very kind, professional, and thorough. I've never had an issue scheduling an appointment. They return calls promptly and genuinely seem to care about my boys well-being. They've done my boys well visits, sick visits, school physicals, and promptly provided school shot records. My boys regular doctor is Dr. Scott Boshcee. They're able to meet him with me or privately and discuss the growing changes with becoming a young men. He's very relatable and jokes with my boys making them feel very comfortable. I'll be sad when it's time to find them a primary family physician. They're truly awesome!

Dr. Martinson is wonderful. Absolutely one of the best doctors you could ever want for your kids…read more She cares, is very thoughtful, is super knowledgeable, and both my girls look up to her. That said, she's now splitting patients with another doctor kind of out of nowhere. And on top of that, and the reason for this low review, is the "$150 administration fee" for our kids that basically was announced in a letter in late October and is due in December (!!!). Who does that? No doctor's office has ever charged me money for doing NOTHING--it's like a "membership." This is literally a fee for nothing. The letter lists things they've always done and is like "well, now we're charging." It's a fee because they are doctors and can apparently charge a fee. So long story short, Dr. Martinson is a 5-star doctor. This is a 1-star decision. The staff is a bit hit or miss--we've had folks threaten to send us to a collection agency for being a bit late on payment while trying to sort things out with insurance and folks that are wonderful. But good lord, you basically drop another doctor in who we've never met and tell us that's our new co-primary care doctor, and charge us $150 for doing nothing. Not a fan of those decisions at all.

If you would like to be nickeled and dimed, by all means, have at it. This practice charges for…read moreforms to be completed, charges to transfer files, as well as an annual fee per child to be a patient. From my ped. in CO, to CA, and back to IN, this is the first time I have ever had such a negative experience with a doctor office and it is time to take my children elsewhere after 6 years here. Charging an annual fee to be a patient is absurd, especially when you go in once a year for an annual. I highly suggest going somewhere else.

We love Northpoint. They always get us in when we need it, and if they can't have walk in hours but…read morewe rarely aren't able to get an appointment. We truly enjoy Dr Moore who I really appreciate for her laid back qualities! She makes us feel at home and has since the first time we met her 7 years ago! Every room has a different theme to keep the kids happy! Sometimes popsicles are offered to sick ones or others who've had shots. They've always gone above and beyond when we visit and we never feel rushed! And everyone on staff seems to be great! The doctors are awesome and we've seen a good handful but they might have the best nurse practitioners out there...

I am walking away from this office extremely disappointed. I have never actually been able to see…read moremy doctor because he is always busy and appointments with him are never available. Instead, I am constantly pushed to schedule with an NP. I have nothing against NPs, but when I choose a physician as my primary care provider, I expect to at least have reasonable access to that physician. The front-office staff also show very little empathy or basic courtesy. The interactions feel robotic and impersonal. There is rarely even a "Good morning" or "How can I help you?"--it goes straight to "Name and date of birth." Healthcare should still involve basic kindness, communication, and human interaction. Unfortunately, that has not been my experience here, and that is why I have decided to find a different practice.