I've been a subscriber for over 40 years. Now retired. The paper iisn't what it used to be, but…read morejust as I can't give up my land line, I hate to give up my local paper. Tried to take advantage of special rate for 20 weeks, but was denied. Referred to "customer service" I called and left a message. How about special senior rates?...or reduced rates for paying in advance? Some accommodation for those on a fixed income.

Ironically, this "Journal" offers little to no journalism. As a local, I must battle the…read moremisinformation and biased opinion spread by these people.

this is not a newspaper, rather it's a forum for a pompous editor. most articles are lifted from…read moreother papers in the area. the editor often stoops to unethical means to satisfy his quilted opiinons. he owns it, but his news sucks.

Great paper! Love to be able to keep up with things going on in the area.read more

Being able to locate someone to talk to in regards to posting an obituary was very difficult. I…read morecalled twice. Left two voicemails and within 2 days never got a call back. I finally went to the physical office and it was closed. ATTN everyone here is who to contact and what to do since it doesn't say this ANYwhere else!

Petaluma Warehouse space 860 SF…read moreConveniently located / Quiet Roll-up door & entry door Bathroom/ water and sewer included for normal bathroom use Includes 2 car parking spaces Gross Lease $1120 / month Available now! Contact Rich @ 707-235-4089

Excellent local paper with interesting and informative articles!…read moreWitty editorial insight and gorgeous photos! Cutest dog (next to mine of course) on the planet in every issue!!

So when you drive into downtown Kenwood to visit the small food market or Ty Caton - Muscardini…read morewine tasting, get a free copy of the Kenwood Press from the newspaper box. It's our weekly "rag sheet" It features local news and gossip only. The news territory extends all the way down to Glen Ellen (4 miles away). For a hoot read the police blotter weekly report (Page 2) . You may wet your pants while laughing at what we locals consider a "crime" that requires police intervention. {Those darn kids down the street are playing their music too loud again!}

I've read through the other reviews, and will say that I expected the PD to get an overall 3 or 4…read morestars on Yelp. Here's my thinking: 1) ++ Local writers provide a lot of the content, and seem to work pretty darned hard to capture interesting stories. Somebody's got to cover County Fairs, local government and a fair amount of sports; and they do it in a professional manner. True, it does seem at times they start with an opinion and the tune will always be the same; but that is also a fact of life with most national and local papers. Everybody has an owner and an editor. 2) - + They can get caught in their "formula" of just rehashing old stories. I could write the local government budget stories by simply changing the dates; and tell you that this city council will get a good story, and the county will get a sucky story. But, they try, and local papers' budgets don't provide enough staff to assign a reporter full time like they used to do. The IJ still has an office in the Marin Civic Center, but Sonoma County hasn't had the Chron and PD desks for quite some time. 3) - - At times, the PD does not seem to listen and respond to readers. Comments via email to the editor about having to "log in" to an account just to read the online comments were just flat ignored. Maybe I should have written to somebody less busy, but did not know where else to go. Why does somebody have to login just to read anothers' comments? The posters are sometimes way out of line, but still howl that some comments (must have been even worse than their "normal") were deleted. 4) + + The outreach for more diversity on the editorial board and inclusion of more cultural happenings throughout the whole county is a huge plus. This only happens with local ownership and jouralists that care. It's a better "paper" for sure (getting over the website sucky thing here). Local sports is getting much better coverage for women and girls events. 5) + + Fresher content is delivered in more "quickie" formats that is sometimes valuable. Keep the pot blog as it's the same old same old over and over; but then the Bite Club is just flat out good and tipping me off to food finds, and the writer knows her stuff.

I would give them zero stars if I could…read more I signed up for the special offer of six months for $1, and everything was fine at first. Then I suddenly got blocked by their system. I spent days working with their online support, exchanging at least 10 emails trying to resolve the issue. Despite all of that, they were never able to fix it. Their system kept telling me I wasn't subscribed, and when I tried to reset my password, I never received the password reset emails. The problem was clearly on their end, not mine. Customer service eventually offered me a partial refund, so I assumed the issue would finally be resolved. When the credit never appeared, I called to follow up and was told the refund had been denied. I paid for a subscription I couldn't even use because of their technology problems, and they refused to make it right. Customer service is a joke. With newspapers struggling to keep subscribers, you'd think they'd value someone who was actually willing to pay for a subscription--especially at today's prices. Instead, they hid behind a broken system and failed to stand behind their own service. They've lost a customer for life.

My mother called in to modify her subscription to the Sunday paper only. She was told to call after…read moreDecember to change it for some reason, she called again and was told to call back in another week. Before she had a chance to do so, the money was taken out of her account and they won't allow her to change her subscription! How is this legal to force someone to continue a subscription when they've repeatedly called to cancel the weekly deliveries? She is being charged for future papers even though she's tried to cancel the weekly ones. I'm urging her to cancel completely because this is unethical business.

I was also prey to a high school student who was selling subscriptions a couple years ago,…read moreapproximately... I always received my newspaper and had no complaints; that is, until 11 days ago... My last newspaper to be delivered was on Monday 11/24/2014 - I have called into their delivery office 5 times now. 1 of the times (Wednesday 12/3) I was told there was a production problem and it would be back to normal delivery the next day. The other 4 times they apologized and informed me they would contact the delivery manager and have another paper re-delivered that same afternoon, which never happened. I would think as difficult as it is for West County Times to get hard-copy subscribers in this internet era, that they would have better delivery and better customer service, apparently not. I am very disappointed in how their service has deteriorated these last 2 weeks. The reason I gave them 2 stars instead of one is I had good delivery for a year and a half or so before it disappeared. :-(

Very professional and kind. I Used them for a change of name posting which is required by the…read morecourt. They got the job done.

When modifying your business ownership, one has to file an updated Fictitious Business Name (FBN)…read moreStatement in Sonoma County advertise it for 4 consecutive weeks. The County gave me several newspapers to contact for that purpose that included the Press Democrat, a couple of others and The Community Voice. Contacting the PD was problematic for this purpose but quite easy for The Community Voice. A woman answered the phone took the info and credit card emailed whatever else and it was done. I thought it was quick and easy and the charge of $40+ is what was expected. It wasn't Hi-Tech and I couldn't do it on my cell phone but was quite satisfactory. I automatically received a certificate of advertising from them today after the 4 week period without having to follow-up. Good ole fashion service. Thanks! JL