Dr Ficht responsive and a good diagnostician. His office staff are welcoming and friendly. We have…read morebeen patients for over 10 years and appreciate his availability; he takes the time to,listen and provide good medical suggestions. He called us after my wife's recent hip surgery to inquire about the surgery and her recuperation. If you are looking for a quality and experienced physician, he is your go-to provider.

I am a Psychiatric Nurse Practitioner who just finished my second annual physical with Melissa…read moreMaloney, NP. Both office visits were the most relaxed, thorough and comprehensive physical exams I've ever received. Dr. Kay Ficht is, in my professional opinion, the best internist in the Newburyport area....and apparently North Shore Magazine agrees. What a combo ! His entire staff is amazing. So glad I'm under their care.

I attended this Intensive Outpatient Program for several months. In the beginning, the program was…read moregenuinely helpful. The targeted psychotherapy was meaningful, and the structure of having a place to go several days a week provided stability during a difficult time. For that, I am grateful. However, as time went on, my experience changed significantly. The group sessions became increasingly focused on substance abuse rather than mental health, which did not match my treatment needs. I also noticed a clear difference in how staff interacted with participants. Younger women who did not question the clinicians or challenge any approaches seemed to receive more attention and support, while those who asked thoughtful or critical questions were often overlooked. This dynamic made the environment feel uneven and less supportive. I also want to address a phrase I saw repeatedly in online reviews: "Luna saved my life or my clinician saved my life." I strongly disagree. Only you can save yourself. A program can offer structure, but it cannot do the work for you -- and it certainly did not "save" me. Another issue I observed was the attitude of some -- not all -- clinicians. A few seemed to believe they were the best in their field. But if that were truly the case, it raises a fair question: would they be working here? Confidence is important in clinical work, but dismissiveness or superiority does not create a supportive therapeutic environment. I also realize this is a business, and businesses need to make money. But over time, I noticed the focus had shifted immensely from providing genuine clinical help to prioritizing profits. That shift was reflected in the way decisions were made, how patients were managed, and how billing was handled. There were also administrative and communication issues that became impossible to ignore. I repeatedly asked when I would be stepping down to half day sessions and was told to "keep showing up" and that I would be informed when the time came. Months later, I was suddenly told that I had already been considered half-day for some time and would officially step down the following week. Despite this, my patient portal continued to show billing for full day sessions and still does. This leads directly to one of the most concerning parts of my experience: questionable billing practices. Being told I was half day while still being billed for full day services is not a small oversight -- it is a serious discrepancy that raises concerns about accuracy, transparency, and how patient billing is being managed. Shortly after stepping down, I was asked to set an end date for discharge. While I understand that this is a temporary program, I felt pressured into choosing a date even though my insurance clearly still sees a need for treatment. If insurance is still authorizing care, it is unclear why I was being pushed out rather than simply continuing until coverage naturally ended. Many people came and went during my time there -- often because their insurance stopped paying or because their jobs could no longer hold their positions. None of these reasons applied to me. Yet I still felt rushed toward discharge without a clear clinical explanation. While the program offered structure and early support, the ongoing issues with communication, questionable billing practices, staff responsiveness, clinician attitudes, profit driven decision making, and discharge planning ultimately overshadowed the positives. Based on my full experience, I cannot recommend this program in its current form.

One of the only all-female outpatient programs. Incredibly supportive community from the inside and…read moreout.

This man lost his psychology/psychiatry license a month ago and left over 100 patients detoxing…read morefrom Suboxone and other medications. He doesn't have an office on 95 main st that he's used for years because of (COVID). He says he has paperwork to update. He's 78 years old and I don't expect him to renew it. I can only say stay away from this sleazy fake doctor. Takes advantage of clients for a fee of $175-350. Especially drug addicted patients. Good luck crossing your fingers with Dr Heller. He doesn't give 1 crap about his clients

I saw Dr Heller for quite some time. Then the ride to Andover from Braintree became to much. I now…read morewish I stayed with him. He treated my anxiety and substance abuse. Now I lost my psychiatrist have a frozen shoulder. Just don't have a psychiatrist for my anxiety and stress. Not to mention he helped with the frozen shoulder. He is one of the best. Ted Peacock

I was only there one hour and was turned away saying that my problem didn't happen often enough.read more

Great school, great care, great office experience. Comfortable kids, good education, horrible bus…read moredriver choice.

. So happy with my…read moretreatment at Drumhill Physical Therapy. Staff is great and my therapist Stephanie was awesome and throughout my therapy explained everything so well and also gave me the tools I need to continue the progress I have made.

I have been to Drum Hill PT for several different issues dating back to 2016. All of my therapists…read morehave been great. I am currently seeing Stephanie Dimino and she is amazing. She has guided me to eliminate pain from a meniscus tear/surgery as well as from sciatic pain in my hip. She clearly graduated at the top of her class and I hope to work with her again in the future.

This place is absolutely the best facility that I have ever been to (out of the other 8 I have been…read moreto). I know everyone has different experiences, but this place has AMAZING STAFF who whole heartedly care about you and will help you with anything you need. Serenity made it very easy to get and stay clean. I met with the Dr. and Councilor about every weekday to confirm how I was feeling/how the medication was working. They stress that they are not keeping you against your will. You may leave at any time but of course the staff will try to talk you out of it because they truly care. It is the same as going to any Dr.s Office, yes you pay for your own transportation to and from, however all meals and snacks are provided. Meetings are held every couple of hours and your able to go outside after each group and meal. I love that they use a tapering system and they don't wait for you to be in agony like a lot of other places where you're ready to pass out before they will give you meds (i.e. Spectrum).

From the second I walked in the door, everyone was very caring, I feel staff treats everyone like…read morethey are part of the family, I had to go to the hospital the other day and everyone was so helpful. It is the cleanest facility with the best food, most comfortable beds. I felt like I had a hotel suite. (Vicky)

I have been seen by this office a few times and I am amazed how on the first appointment dr. Desa…read morediagnosed me with Bipolar and right away prescribe medications to help my mood. she's amazing! thsy are very professional and have always gotten back to me at a reasonable time. this place is a hidden gem!

I have only been to one appointment with this office, but it was very professionally run and I felt…read moreheard by Cristina Desa when I went in there, which has not been the case at other doctors I have been to. (looking at you GLPA). She found out a medication discrepancy that has been making my life really hard, and fixed it, which is more than I can say for my last doctor. Will continue to go here!

Dr.Anna Litvak is one of the best doctors we had ever met…read more Dr. Litvak is very professional and knowledgeable, she listens to patient very carefully and her recommendations are extremely valuable We strongly recommend Dr. Litvak

If I could give Dr. Litvak and Miss Deborah Phelps 6 stars, I would. I am a patient of Dr. Litvak…read moresince last year for migraines, she explained my conditions very well. She is very smart and knowledgeable in her specialty. She has gone and beyond to helping me. I needed a professional letter about my situation and Dr. Litvak wrote the letter expeditiously right after she got back from her vacation without hesitation. Her compassion and care for her patients do not end at her office. Miss Phelps was prompt and professional with the office messaging and communications, I didn't have to wait or guess what will be the response to all my questions and requests. Both ladies provided outstanding care and support making my visits and communications with them a positive and empowering experience. I highly recommend Dr. Litvak and her office for anyone with neurological related concerns.