Horrible and deceitful. Customer service lacks professionalism as does Angie. Definately not a…read moreprofessional representative of Farmers Insurance. We had inquired about a policy "quote" and they were quick to contact our mortgage company to get immediate funding...all without our consent, knowledge or contract. I would definitely NOT recommend this francise.

Agency and Farmers Insurance are amazing!!! Great customer service and rates! My situation was…read moreresolved in an excellent time frame with such professionalism. Thanks again!!

Still trying to rectify the errors she messed up on mixing entities like personal with Trust…read moreaccount. It's been a nitemare for sure . Be aware. If you have a simple return that would be fine. This was way above her skill level. Nice person though!

Unprofessional. Spoke directly to Ms Egan about my taxes and payroll before dropping all of my…read moredocuments off to have my taxes done. Spoke to her at length and it seemed a good fit. After weeks of not hearing anything from them, with quarterly payroll deadline looming I contacted them. The gal I spoke to knew nothing about the payroll portion and advised that I have someone else do it. Ms Egan was not available. Next I received an email about additional information they needed to complete my taxes. Several weeks later, after they'd had all of my documents for several months, got a call telling me pick everything up-they couldn't do it, with no explanation. Like I said, unprofessional. When I retrieved my documents there were sticky notes indicating calls, messages and emails stating that I'd never responded - complete fallacy. Worst place ever. If you are considering using these services I would advise against it.

26 year customer here- I think Duvel is one of those insurance agents that you don't come around…read moreanymore. He really knows his customers and remembers the little details like which baseball team you're rooting for and why you want to save money. He helped me save money for so many areas in my life and gave me advice on how to get the most of my car insurance. I think when all of your friends use the same agent you can really say it's a "neighborhood" insurance agency.

I was a customer of this office and I have to say that Duvel is very nice and seems very…read moreknowledgeable, but his staff are absolute, poorly trained idiots and THEY are why I canceled my auto policy. Sadly, each and every time I've had to deal with his staff I've been left thoroughly irritated. The problems with the office staff have ranged from unprofessional demeanor on the phone, to no returned calls after I've left voicemails, to giving me the flat-out wrong information about my policy, to not even answering the phones during the posted business hours! And the last straw for me was when Duvel himself mispronounced my first name. I had logged into my State Farm account online to check my auto insurance rates (against a quote I had from another place) and out of the blue that afternoon my cell phone rang and it was Duvel calling me to see if I needed anything because they'd noticed that I had logged into my online State Farm account that morning. (If you can get past the creepy factor that State Farm makes notes of when you log into your online account, I think that following up on that is a pretty good customer service move on their part.) Anyway, I bet Duvel, rightfully, suspected that I may be comparison shopping and wanted to save my business, but the problem was that he called me Sharon when I answered my phone. :/ (Uh, my name is Shannon and it's a pretty easy name to pronounce.) I'm gonna chalk this up to one of the idiots working in his office getting some automated report that a customer had logged into their account and was accessing copies of their policy, and this same idiot probably wrote a quick note to Duvel and put it on his desk: It probably looked something like this: Duvel- Customer named Sharon accessed her account this morning, you better call her and see why. Maybe she's gonna cancel? Sincerely, Idiot Employee Well, if they had managed to get my name right *maybe* I would have kept my policy there, but botching my name in addition to all the other customer service blunders I'd experienced when I had occasion to deal with his office staff was just too much for me. It's too bad too, because he seems like a nice guy who really knows his insurance business. Too bad his staff doesn't seem half as capable.

Paul has been our insurance provider for over 20 years! Paul is a no nonsense agent and shoots it…read morestraight with your best interests in mind. Corey has been assisting me with routine questions here and there and is wonderful to work with! He does an amazing job and is so courteous and helpful! He deserves a big shout out as he is a great asset to Paul and his team at American Family!

I have been with Mr.Schrom's Agency since 2009, I have never had an issue, I have filed claims, I…read moream beyond satisfied with the customer service and personal attitude that his office provides. My mother and other family members also use this agency and I couldn't imagine placing my insurance with someone else, they continue to provide me excellent coverage and customer service. Thank You.

Linda Rozet and her staff are excellent! Our family has been using Linda for several years. She…read moreis knowledgeable, efficient, and very trustworthy. We would recommend her highly. Jane H.

STAY AWAY!! We received an email from Linda 30 days before our business returns were to be filed…read morestating " I am no longer able to do your taxes". WHAT?? We were left high & dry and still scrambling. How can you even think about doing that to a customer?

Great service they helped me out and it was quick and easy. I highly recommend. Best place for a…read moretitle loan

Hey, request a loan with Oscar or Christian in the branch and give them my referral code…read moreTTWEAD--we'll both get $50! They made the whole process super easy and stress-free. Plus, free money for both of us. TitleMax is the best!

This company is so great. 2025 Medicare is changing and they are not allowed to sign people up,…read moreBUT they are doing all they can to continue to help. Thank you so much. This is a wonderful company that really puts their clients first. I just can't say thank you enough.

I don't appreciate being lied to or manipulated by your staff or you as the agent. The question,…read morecan you provide a notary bond... a very simple question, however you chose to lie and say that you're only able to provide a bond to a client who has an auto policy. Please show me on printed State Farm documents about that policy, I'm sure the Department of Insurance would like to see that along with my complaint. Odds are Judd; you can't provide that fictional policy. Are you so hard up on obtaining new business that you have to resort to lying and manipulation? Over the past five years other State Farm agents in your area have provided such bonds to my friends and colleagues without forcing them for quotes or policies. Ethics much?

I left many voice mails asking for help lowering my insurance I can't afford keeps going up. . . no…read morecall back! Calls me a few weeks later to upsell me some shit & when I ask about getting help he goes around the questions. Weeks later get a letter my renters ins is getting pulled back and I owe 25 dollars but I never got a bill or a call telling me my insurance rate has gone down sooooo I'll be paying the same with less coverage. I think it's time to let go of State Farm, I only went with them because my dad has had them for the last 30 years and felt I wanted to follow tradition. Peace out soon State Farm.