Horrible customer service. Just called to sign my three children up as new patients and the woman…read moreimmediately told me that we couldn't be seen in the morning or afternoon afternoons. I responded to her ever? And she said not until June. I said that was fine. Not a good introduction, but decided to try and proceed forward. She asked to the subscriber was for the insurance and I gave her the subscribers date of birth with the year being 1935 and she asked if that was the correct year I said yes. She said 1935? Almost insulting. I told her I would look somewhere else. The biggest problem I find that doctors offices have is their staff. Truly repelling but also happy to find the truth early on glad I didn't go with this place.

We've been seeing Dr. Kim!! About six months ago, she told me that my son had a cavity on one tooth…read moreand that she would "watch it." I was surprised since we floss and brush every night. After six months, we went back, and she said my son now has a cavity on a molar that came in only about two months ago. I asked about the other tooth, and she said there were no cavities on the others and that she never said there was a cavity before. She said that she had to dig a hole and fill the new molar. My sister is a dentist, so I had her check out the new molar, and she said that there are no cavities!!!! So we wont be going there anymore!!

We've had a great experience with Dr. Gross and his team! The office is always clean, kid-friendly,…read moreand well-organized. The staff is efficient, and we never have to wait long, which is a huge plus since that is not always the case at the other offices. They have multiple hygienists, all of whom are professional, warm, and gentle. I've seen them carefully clean and sanitize each chair multiple times. Dr. Gross is knowledgeable, friendly, and, most importantly, takes the time to explain all procedures and answer our questions. We believe in a minimally invasive approach to our health, and he never recommends unnecessary work. Another great aspect is that they've accepted all three different insurance plans we've had over the years, making visits seamless. On top of all that, they have the best toy prize tower I've ever seen! It's such a fun reward for kids and makes every visit something to look forward to. The street parking can be tricky, so arriving a little early is a good idea. 5 star dentist! Highly recommend!

My 2 year old had the absolute best time at her first appointment with the dentist. She cried on…read morethe way home because she wanted to go back, I didn't expect such a wonderful outcome. Everyone was wonderful from the hygienist, front desk lady to the doctor. The facility was also wonderful. It was amazing. I'm so grateful for them for giving my daughter such a wonderful experience and starting her journey with a dentist on a good foot.

This is one of the very BEST !!!! I don't do reviews, but this place the staff and the DR,Will,…read morethey are the most professional Team I deal with! Thanks Alex

We've had a really positive experience with our 9 year old's teeth. We met with several…read moreorthodontists and Vision Dental felt the most grounded, down to earth, and honest. Throughout our journey, they were able to accommodate us with last minute appointments and make whatever difficulty we were having, work. Their staff is respectful, kind, and helpful and solutions based! They are on text frequently and can help troubleshoot or answer any questions. They have a century city and Santa Monica location and were able to accommodate most after school appointments. Very much appreciate you guys!!

When asked locals of a Pediatric Dentist office, so many recommended Shine to us! We have a 4 year…read moreold and 1 year old. My 4 year old boy needed quite a bit of dental work. Our dentist before gave us some options on treatment that we weren't too happy with. So we came here initially just for a 2nd opinion. Dr Andrew and Dr Salina both were so kind and really took the time to discuss the treatment plan and what we were comfortable with. In the end, my son did so great and ended up loving his whole experience. We had to do a total of 4 appointments for him and each time he got excited to visit the dentist. Dr Andrew and his staff were amazing to us! Definitely recommend!

Brought my daughter here for her very first dental visit at 2 years old, and I couldn't have asked…read morefor a better experience! The entire team was so warm and amazing, making what could have been a stressful appointment feel fun and positive. My daughter actually had a great time and is now more excited to brush and floss her teeth at home. The office is so thoughtfully set up for kids -- from the toys in the waiting area, to TVs playing shows while little ones get their teeth brushed and examined, to tokens they earn at the end to pick out a prize. My daughter especially loved the toy dragon she got to practice brushing! Thank you to the wonderful team at Shine for making this milestone such a happy and memorable one!

Dr. Shannon manages the pediatric dentistry side of the practice and her husband, Dr. Song, manages…read morethe adults and prosthodontics. Both are top 1% and we have been going to them for over 6 years (and now I'm scared too many people will flock to them). I posted a review for Dr. Song too. My husband and I are both healthcare providers with a high bar for excellence. All 3 of our children, ages 1 to 7, see Dr. Shannon and we both see Dr. Song. We were referred first to Dr. Shannon by a fellow health care provider who had also been referred by another friend (tons of word of mouth referrals). As a paranoid helicopter overprotective parent of one daughter, he assured me my kids couldn't be in better hands and wouldn't let me take my kids anywhere else even though I had booked an appointment at another practice in Santa Monica. He started taking his daughter to Dr. Shannon when she was 3 and now she is 13. He and his wife see Dr. Song too. I couldn't agree more. I was told both Drs. Shannon and Song teach at the UCLA dental school and are the preferred dentists for many UCLA dentist families as they were their professors. Dr. Shannon is friendly with a dynamic personality, engaging with the kids, gentle, meticulous, detail oriented, and extremely ethical. The kids don't get stressed at all with her and love seeing her (they remember her and her toy area even after one visit). She plays Netflix for them on the screen during the cleaning and they get to pick the show. She has tons of flavored products and lets the kids pick the ones they like. They get major swag when they leave including a toothbrush and floss plus pointing to a toy from the toy board to take home (toy chest prior to COVID restrictions). Both providers do what is in the best interest of the patient not for personal profit or to increase their revenue. The work is high quality and if you have any outstanding issues, they rectify it without charging you for the same original issue unless it's something different. They will advise you on preventative maintenance and any concerns about needing orthodontics. Their dental hygienists and staff are superb as is Esther who works front office. They take COVID precautions to limit people in their office by calling you when you arrive to come up to protect patients and staff. They get you in quickly and have electronic forms. Dr. Shannon responds quickly if you have any concerns even with her busy schedule. She really takes the time and is so kind and caring. Billing is easy and straightforward. They take Delta Dental PPO I have through UCLA so no out of pocket costs. I have never felt taken advantage of and they never order unnecessary imaging or procedures unless indicated (they will let you know the rationale if you need anything else other than standard cleaning). I've recommended them to NextDoor as well as to friends and patients. Parking is at meters (has credit card reader too in front of the building and along Wilshire unless you can find neighborhood parking. I believe they have garage parking if you want to pay too. Plenty of options within 2 blocks. There is an Erewhon next to the building if you need to kill time at the market plus Milo and Olive for coffee and eats across the street. Highest possible commendation and recommendation. We used to see Cynthia Cheung in Westwood who is also great, but this practice fits our family needs the best (plus love Esther - front office sometimes has the greatest impact on the office you choose and ultimately stay at).

Dr Mary Shannon is a caring and knowledgeable pediatric dentist. Today was the first time my 7…read moreyear old granddaughter had a cavity filled. (Back adult molar). Dr Shannon used laughing gas and my granddaughter didn't even feel the novocaine and drilling. Dr Shannon also sealed her other molars to prevent other cavities. We are so happy that she had a positive experience at the dentist and recommend Dr Shannon highly!

Dr Kleinman has been my son's dentist for 7 years and every time we go there it's such a pleasant…read moreexperience, he is such a kind and caring professional, I have no idea how a pediatric dentist can make that miracle (pleasant experience) but he and his assistants (we loved Allie) can do that! My 2yo daughter just went there without crying. What a miracle! Amazing professionals!

Amazing office and excellent dentist. Our three kids come here regularly. Dr Kleinman is great with…read moremaking kids feel at ease and is an amazing doctor. My son had a dental emergency and Dr Kleinman called us back right away to help us understand the situation, etc. The office is run very efficiently with their ipads and emails and you never have to wait to see the doctor. Highly recommend this practice to anyone seeking a pediatric dentist

Dr.Loewen is the best as a pediatric doctor and as a human being ! Always a pleasure to see her!…read moreThanks Cristina

I don't know where to start from ! I called to get an appointment for a Saturday and the front…read morelady was very nice and helpful. We came in on a Saturday from the front to the back stuff everybody was amazing.The lady who cleaned my daughters teeth was soooo nice and patient and loving thank u ! Now for Dr. Lowen! the worlds most sweetest ,loving , gentle,caring,honest should i keep on going ? Dr. on this planet!!!!! O yeah and patient ! she took the time to listen to our concerns and even help my daughter floss her teeth thank you for everything Dr.Lowen

LOVE LOVE LOVE!!! We absolutely LOVE Dr. Tali and her staffs!!! They are absolutely amazing at…read morewhat they do!!! They explain everything that they are going to do to eliminate stress for the kids and does so without scaring them. They are so gentle, sweet, funny and efficient! What more could a mommy ask for?!?! My 8 year old son even till this day has no idea that he even got a shot last time when getting his cavities fixed hahahaha They are sooooooo AWESOME!!! And he didn't even use laughing gas either He actually gets Jealous when his sister goes to the dentist without him Today my 4 year old got her cavity fixed and she was all smiles the entire time. I will never stop coming here! Thank you soooooo much!!!! I haven't wrote any reviews in a while but this experience was soooo mind blowing, I had to share so that other parents looking for a new dentist could rest assure that your child will be in good hands with Dr. Tali and her staffs

I would highly recommend Toothbuds to any friends and family. Dr. Tali and Dr. Mae are very…read moreknowledgeable and amazing with kids! When my daughter had her first cavity, Dr. Tali made the entire remedy process so smooth and quick. Lastly, I want to give a proper compliment to their staff, particularly Araceli. She is always so kind and accommodating. Thank you Toothbuds for your warmth and attentive care for our little ones!

This has been a long time coming... I have been looking for the perfect orthodontist for my…read moredaughter for years. Not because she has some crazy ortho case but because I want her to have top notch care. She's getting older and I want her to be confident in her smile, you know teenagers are always so hard on themselves. The customer service and quality care is absolutely the best. The way they have handed covid is superb. Absolutely love it here & of course so does my daughter. We are almost at the end of her treatment and we are incredibly happy with her experience. Dr Tartakow is amazing, explains the process and makes it a positive experience. The staff is professional, sweet, welcoming. Once my daughter is done with her treatment I will probably get my Invisalign started. They have Saturday appointments available, that's our go to day & after we go have breakfast & enjoy our weekend.

Great experience so far (I still have lots of visits to go). They have the latest equipment, staff…read moreis friendly, and the Dr is nice and has a gazillion certifications and awards on his wall.

Dr. Katie is amazing! She's gentle and ensures you're comfortable. The staff is also amazing…read more Francisco is sweet! I drive to Santa Monica from Calabasas to get treated here.

I have never left a negative review before and always give places the benefit of the doubt and even…read moreinitially gave this place five stars the first time I came but I have been immensely frustrated by the people who work the front desk/reception at Fuller Smiles Santa Monica. I developed an extremely painful, very swollen, pus-filled dental abscess late last month, and called Fuller Smiles to see if they could have me come in that day to have it get evaluated or drained. I was told by the receptionist that no one could see me same day, and since it was a Friday I could check back on Monday. The abscess was swollen and painful and if left untreated can cause more infection, loss of the tooth, and sepsis, and I pointedly asked the receptionist so I can't be seen even if it's an abscess and a dental emergency? To which the receptionist replied no and asked me to check back three days later when they're open again on Monday. Of course, I found a different facility and got it drained that day and was confirmed by the other dentist of the abscess. I then went back to this Fuller Smiles a few days later to get it evaluated by Dr. Katie, my usual dentist, and she did a CT scan for me and referred me to an endodontist. I called the receptionist at Fuller Smiles today and asked if the results of my CT scan could be sent to the endodontist or to myself to show the endodontist so they could get a complete picture of what's going on. The receptionist then tried to tell me I didn't get a CT scan done, when I know I did because I was literally in the machine getting it done a few weeks ago. I then told her the date of the test and she found the record but then told me she couldn't send it over to me because of software issues, even though it is my legal right to get a copy of my imaging tests. I asked her how the endodontist would be able to evaluate me then without having my test results and she basically told me to get another repeat CT scan done there, without any regard to any unnecessary radiation exposure that would mean or if insurance would cover it. Overall I thought the dentists here were great, but Jackie at the front desk was very unsympathetic and unhelpful, and I am considering taking my business elsewhere just so I don't have to deal with her anymore.