So apparently the owner Noel only knows how to Copy and Paste the words "I'm sorry to hear that",…read morebut I wonder how sorry Noel would be we contacted this agency or this one: CDPH's Los Angeles district: 800-228-1019, fax 562-409-5096, or CDPH-LNC-LOSANGELES@cdph.ca.gov. Official CDPH contact information A Long-Term Care Ombudsman is an independent resident advocate for people living in nursing homes and other long-term-care facilities. Call the California Long-Term Care Ombudsman's 24-hour hotline at 1-800-231-4024. An Ombudsman is an independent advocate who helps protect people living in nursing homes and long-term-care facilities. They do not work for the nursing home. The Ombudsman can speak with her privately, investigate complaints, address possible intimidation or retaliation, question the facility about medication and discharge pressure, and help protect rights. They can also help communicate with the facility and refer serious violations to state regulators.

Came here for the first time yesterday morning (08/21/26) to visit a sick friend. I had to park…read moreabout 2 blocks away because they have "valet only" parking and the driveway was blocked at the time. The receptionist was a young Hispanic woman in her early 20s. When I approached her at the front counter and told her I was here to visit someone she very rudely told me I had to sign in first. I said OK, but where? Without looking at me she pointed towards the wall to my left, but I didn't know what she was talking about. She just kept pointing and didn't say I needed to sign in on the computer on the counter. I'm 77 years old and was expecting to sign in on a log with paper and pencil. When I finally figured out what she meant she just shook her head like I was some kind of moron. I didn't appreciate being treated like that and I hope that management will talk to her about common courtesy. I hope she's not there the next time I visit my friend!

This facility rehab is unbelievable. I came in with a broken arm and unable to walk. With the…read morededication of the therapist, I now are able to walk with minimal assist. Arm is healed. In between that they used different devices as my body able to tolerate. the therapist are knowledgeable, professional, and encouraging. Always Safety First. I am a 'person" again. I will be going home in 4 days. I'm forever grateful.

Deceptive advertising. They have one star - not 5. It "looks good to the eye" but take the…read moredisguises off and it's a very different and disconcerting story.

I recently toured Monte Vista Healthcare as an option for my mother. I was impressed by the…read morecleanliness of the facility. But more importantly what stood out to me was the friendly and professional staff.

Building does not have air conditioning. Not safe, especially those will oxygen concentrators and…read morethe elderly.

Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.

Kind attentive care, clean caring people. If the patient is willing to participate in their…read morerecovery the chances are good they will. Can get a little noisy there, but overall very wonderful care.

Honestly think this facility would be best for Mexican Americans. Some nurses good, but many were…read morenot. Some nurses are so heartless, they made fun of me when my relative died, and failed to call me, robbing me of being with them at the end of their life, even though I was close by. They threw all their belongings in garbage bags in the few days before I could get there, even though I asked them to let me pack up, after being there for years. They broke their brand new radio too, when it worked just a few days earlier. So uncaring, they refused to even leave the radio on for them, blind, crippled, and mute. KEEP YOUR FAMILY AT HOME IF AT ALL POSSIBLE! ALL 7 FACILITIES I TRIED DISAPPOINTED ME TERRIBLY. AND DO NOT HESITATE TO TALK TO THE DON, ADMINISTRATOR, OR THE AUTHORITIES IF YOU SEE MISTREATMENT.

My mom had to be placed here without warning. It has been very difficult for her and us with this…read moretransition. The thing that made it the best was the nurses and Cnas.....especially Sandra V. the social worker. She has gone above and beyond to help my mother with her needs. We could never have survived without her

Our family memeber was sent here from the hospital... we were unsure of what to expect. But we have…read morebeen more than happy with the level of care our loved one is receiving. The staff has been kind and caring. Also their communication with us is 5star. Our questions are always answered with kindness and professionalism. The faculty is clean and well kept. Everyone we have felt with has been helpful and kind.

The service is excellent Everybody is very friendly…read more Nice and clean the whole place I am very satisfied I will recommend others people for this convalescence when they are needed.

I want to take the time to acknowledge specifically the PT team and the nurse Erica to recognize…read moretheir care in excellence! My father is not mobile or able to speak, making it especially challenging for staff to identify his needs. Nonetheless, I witnessed Erica take the time to address every need till he was comfortable. One can only imagine how difficult it must be not to be able to communicate with my father while tending to his needs. The PT team works excellently with my father's rehab, and honestly, without their dedication to my father's mobility, he would not have the quality of life he has right now, which is eons more than what it was at the start. Erica, you have no idea how much relief it is for me to know that someone as kind and patient as you helped my dad! I truly hope your work does not go unnoticed. Because you are the poster child of what every nurse should strive to be like: compassionate, empathetic, kind, and patient! Thank you to Del Mar Convalescent!

My family member never wanted to be in a nursing facility. We were not able to provide the around…read morethe clock care she needed at home and decided to give Pine Healthcare a chance after our first tour. Mandy and staff were welcoming and cheerful every time we visited, which was everyday for almost 3 years. The facility was always clean and fresh. My family member participated in all their daily activities with Brenda and Wendy. She was reluctant and shy at first but they became people she looked forward to seeing everyday. They became her family. They watched movies, painted nails, did crafts, exercised, played games, and cooked together. Her bedsheets were changed daily and her room was cleaned and disinfected daily as well. The cleaning staff is amazing. They were always happy to do their job. Nurses and health staff came in to see her frequently...oftentimes just to say hello and check-in. The nurses communicated with our family on a regular basis. They would check in to see us when we visited and always reminded us to feel free to reach out for anything we needed. We also got phone calls to inform us of any changes that were to come up. The staff at Pine Grove Healthcare changed my entire family's view on nursing facilities. They made our family member feel at home. Thank you Pine. We are forever grateful.

Pine is a small, clean facility that treats their patients with a personal delicate touch. It…read moredoesn't have the disconnected, worn down feel that many nursing facilities have. It feels more like a community then it does a long/short term care facility. We were consistently able to get updates from the staff as they were easily accessible & there was always open communication. They always included us in the plan of care. My aunt & majority of the family was fearful and reluctant to have her in a nursing facility initially. Pine became her home until she passed. Both she and we appreciate the kindness, nurturing embrace, and patience of the staff that accommodated her personality. She stopped asking to come home after she adjusted because they took such wonderful care of her. She was terrified of losing her bed ! Mandy was our lifeline throughout this roller coaster battling with health issues and always made sure my aunt was taken care of. We were reassured knowing she was under the care of staff at Pine & are forever grateful. They really changed my aunt's life & gave us peace as a family. Thank you Mandy- we could not have given my aunt the best years of her life at the end of her life nor allowed her to lay to rest in a dignified way had it not been for you. Pine was my aunt's home & the place that held our last memories of her.

Hi, my name is Rich S. And I spent 72 days at Temple City Healthcare…read more I was recovering from ankle replacement surgery and I chose this location because of the recommendation from Keck-USC hospital L.A. ( where I had my surgery). Temple City Health Care is an approved location from Keck-USC location where they have doctors follow up with your recovery. This was a key for my decision. The Administrator (Joanne) walks the halls and checks all the patients. I felt like I was part of the family of Temple City Healthcare. The Staff like I mentioned above made me feel like I was part of their family. I would like to recognize the following personal: Karla charge nurse Judy Rn Stephanie Juan charge nurse Rosario Rose Guadalupe Guadalupe Brenda Pam Chris Robert Cara Stephanie charge nurse Carol Leigha Sandy Tiffany charge nurse Dianna Alice Trasinna Marci you did a fantastic job Dave I probably left some personal out and I am truly sorry but you made a difference for me in my recovery. I personally wish to recognize the personal in the Rehabilitation Department: Shea Brandon Ralph Jacob They performed a miracle in my rehabilitation from a person who was unable to walk to my current status of walking with a walker. Thank you for putting up with me‼ Rich S

My name is Mark H. and recently I spent about 3 weeks at Temple City Health Care recovering from…read moresurgery and I'd like to share my experience while staying here. I can speak from experience due to the fact that I have had many major surgeries and had to go thru rehabilitation a number of times. I arrived here from Keck Hospital & had no idea what to expect. The staff whether, an RN, LVN, CNA, etc.... showed a sincere desire to help and I was very relieved because I had no Idea what to expect. Even in the most challenging conditions, the staff always conducted themselves with professionalism and a sincere desire to help their residents. I enjoyed 3 meals a day and I can name many places where the food wasn't half as good, hats off to the cooks & kitchen staff--Bravo!! My stay there was pleasant & helpful in terms of healing, the rehab team did their best to see that I progressed from day to day and I'm very grateful for their help. If you are searching for a place like this, i would strongly consider Temple City Convalescent. I would like to thank some of the staff that I believe did an outstanding job during my stay there. Special ThanksTo: Gellyn Sarnicula, Julian Fuentes(CNA), Rubing Wang AKA "JoJo," Judy Xu(RN), Juan Arciga(LVN), Thea Adlao(LVN), Jaime Blas(RNA/CNA), Madel Locsin, Kara Fernandez(front desk), Sandy(TX), Juneting Chia, Elva Perez, Klarissa Morales and Maria Diaz. All of you earned my respect and admiration for a job Well Done! May God Bless All of You and Your Families.

When my sister and I went to the tour, Joey was very nice with us. My sister liked this place,…read morebecause of the friendly environment . Mi hermana lleva casi 2 meses viviendo ahí y está muy contenta. El personal es muy amable con los residentes . Martha and Joey fueron de gran ayuda para nosotros con la preparación de los documentos necesarios. me gusta mucho el jardín. Estoy feliz de tener ahí a mi hermana fue una buena decisión .

My girlfriend's mother stays here, going on three months now. Such a wonderful place. Even before…read moreshe started here, she could tell that it would work out great. Joey helped immensely with the placement and transition. The staff always shows such care and compassion for their residents. We cannot thank them enough!