This spa is clean but slightly dated. I thought it was odd that I had to walk through a gym before…read morereaching the entrance of the spa. Although, the massage was affordable, I don't think I'll be returning. I opted for an 80 min combo massage and I wish I left 5 minutes into the massage. When I signed in, I filled out a client questionnaire and stated that I would not like my feet touched. What does the massage therapist touch as soon as she gets started? My feet!!! ALSO, I would often dose off mid massage as one does and each time I woke up, I realized my masseuse had paused. Not the best but 2 stars only because the spa was sanitary and the receptionists were friendly.

Omg! Just had the most amazing facial! VICKI IS AWESOME!!! Proficient! Knowledgeable!! And…read morerelaxing!!!Ask for her!

on Google This rating is for the spa. The hotel itself is…read moregorgeous no complaints there. I booked a treatment for my birthday yesterday and maybe my mistake was booking later in the day, it seemed like nothing had been refreshed. No sugar for the tea, i had to get up to find water since there were empty serving pitchers. A gentleman came in right after me and was served champagne while I had to get up AGAIN and asked to be served champagne. The woman who did my treatment was really sweet so that made up for it some but I wouldn't say the front desk was the friendliest. Would not book again and regret spending my birthday treat at this spa.

My wife and I booked services here for our post-wedding honeymoon trip. It was a complete disaster…read moreand an absolute ripoff. ​We paid over $480 in cash, which included a mandatory $80 tip. This "tip" was for what, exactly? The service was nonexistent. Not one single time in the 2 hours we were using the facilities (BEFORE our massage) did a single staff member check in on us except the initial walkthrough. ​We had to serve ourselves completely: ​The cold towels were not stocked. ​The razors were empty. ​My wife sat in the relaxation lounge for 40 minutes, but no one ever came to provide her neck warmer. She had to get up and dig through cabinets to find it herself. (As did I) ​I had to walk the halls in my robe just to find an employee to restock the cold towels and razors, and again just to get our water and champagne refilled. After our massage, the amenities were empty all over again. ​The facilities are broken. The steam room was dark with lights out, and one of the showers did not work. ​The staff was rude and incompetent. ​When we first tried to walk in, we were told it was "too much of a hassle." ​We called twice to schedule and clarify our order, and they still got it wrong when we arrived the next day. ​When we finally left, not one person at the front desk acknowledged us, said thank you, or asked how our service was. ​Our masseuse, Miss Holly, was the only professional person in the entire spa. She deserves to work at a better establishment. ​This spa is part of the larger Hotel Galvez, and our entire stay was a catastrophe that brought my new wife to tears. The management is rude, the rooms are broken, and the billing is deceptive. We are deeply saddened that a place that was once special to us (I proposed here: https://youtu.be/Ldo23DDiyn4) has completely collapsed. ​Do not waste your money here. We expect corporate management to take extraordinary steps to make this right.

The experience was great at this spa. I booked in advance online and opted for the rejuvenating…read morepedicure. I had a gift card and wanted to use it. They confirmed the week before and again the day before. When I arrived I was taken to the dressing room and given a robe and slippers. I went to the quiet room while I waited on my technician. The quiet room was nice, I got champagne while I waited. My tech came right on time and had I thought about it, I would have arrived a little earlier to relax more. The pedicure was nice but quick, an hour, which is standard but the price was $101 before any tips. Just for the pedicure. No other services. Nice spa but too expensive for my tastes. A full day or multiple services would cost over $200. They also had a full selection of skin care items, hats and jewelry.

The pumpkin mani and pedi promo kept calling my name so I had to try them…read more You fill out a waiver as you would with massages so I was a little confused on what to expect. Then they give the option to slip a robe on and start you off with a complimentary drink ina waiting room to make me more curious. I chose mimosas and they were delightful. Got called just like you would a massage and I was taken in a room full of nail massage chairs like a normal nail salon but it was just me and the nail tech and she was super sweet! The chair did not have any pressure style options. Just taps which was a bummer. She did both the pedi and mani so you want to expect you'll be in there a while which I was told ahead of time which was nice so I could make sure I had that time (2 hours). Now, it wasn't a big massage style but the company made up for it and my nails turned out beautiful. She made sure to layer the nail polish to help keep them on longer. Definitely different from a typical nail salon but I definitely don't knock it and would come back again.

I have been here a few times and it's always amazing. Super peaceful and relaxing even in the lobby…read morearea. I have gotten a facial, massage, and a combination they call 'mini mini' which is a 30 minute mini facial and 30 minute massage on mostly your back and neck. I don't even live in Galveston and this is my preferred day spa experience. Therapists are wonderful and I felt so much better after my experience.

if you're here on vacation, do yourself a favor and book a massage! if you're a local, then I'm…read moresure you already know how great this place is. Full 60 minutes, wonderful massage and super friendly staff. plus the owner told us some hot spots to hit up around town. great little place. I look forward to coming back.

I bought a gift card on 8/10/23 and they charged me only to find out that they permanently closed…read moreon 8/12/23. They do not answer !!!

Just a follow up from my previous post. The salon was closed on Monday but they called me back…read moresince I was on their caller ID the next day! The nail tech told me to come in and and instead of repairing the two nails - she redid the manicure color on both hands. I was very happy the salon rectified the situation and was proactive in ensuring to calling me back and getting me fit in. Their customer service was excellent regarding the situation.

Such a lovely experience! My husband and I were having a short "staycation" here in The Woodlands…read morecelebrating a birthday, an anniversary, and a night away from the 4yr and 6mo kiddos! The husband booked a massage and mani/pedi for myself (who has time for those anymore!?) and I am so glad he did!! My massage was with Lidia and she was simply wonderful! I told her my shoulders and upper back were bothering me (something fierce) and she made sure throughout the massage that the pressure was good and that I was comfortable. I'm pretty sure I fell asleep once or twice! My mani/pedi was nothing short of perfect! Andrea was kind, funny, and personable (and extremely skilled!). I know it was the end of her day but she took the time to make sure I had everything I needed and that I was satisfied. In no way did I feel rushed at all. Even later in the week when one of my nails messed up, I came by the spa and she fixed the one I messed up and checked the others and made them look like I had just gotten my nails done that day! She makes a very delicate and meticulous job look so easy, and that takes skill. The whole spa is quaint and relaxing. There was a small miscommunication when I first arrived so I did not really get to enjoy the "quiet area" but that was not the fault of anyone! The ladies at the front desk were running like a well-oiled machine. While I was waiting I heard one take a call from someone with a very specific request for her and some friends. It did not sound like it was going to be possible but as soon as she got off the phone she started making some calls and made it happen! That is service! If you are visiting The Woods anytime soon and are staying around Market Street/Waterway I highly recommend stopping by the Spa at the Waterway!

I had my eyebrows waxed and a gel manicure here. Both services subpar. While both techs were…read moreextremely warm, the actual service I was paying for lacked any real technique or care, or expertise. The eyebrow tech literally waxed, and that was all, didn't cut the hair, or pluck remaining hairs. The gel manicure was so amateurish I couldn't believe I paid $96. It will surely peel off within the week. Go elsewhere for these services.

I had an eyelash extension emergency. Not only did Simona get me in ASAP, and took the appropriate…read moreamount of time to correct, but she kept me calm while correcting a horrendously and painfully applied set of eyelash extensions. She was more expensive, however, her knowledge, experience, training and mannerisms more than make up for the expense I have already recommended her to family and friends for her services. I look forward to having more treatments done by Simona. Highly recommend her competency and professionalism, which is NOT found in many other facilities in South East Texas. -Mrs. Kendall C.

I have been going to Simona for eyelash extensions for almost two years now. She is extremely good…read moreat what she does, and I have received endless compliments on her work. She's professional, meticulous, and very reasonably priced. Throughout the duration of my time as her client, I have also gotten facials and massages. She is awesome with it all and is very dedicated to her work. I have never been disappointed and would refer her to anyone looking for the services she offers.

If you're looking for a great experience and massage then you need to try Sanctuary Spa! They make…read moreyou feel appreciated as soon as you walk in the door. I've been getting a Massage from Tina for a few years now and she's the absolute best! She makes you feel comfortable and her hands perform magic! She will literally put you to sleep on the table because you're so relaxed. I highly recommend giving them a try.

Birthday retreat! Claudine for massage and Jinki for facial…read morewas just what I needed to kick off my Birthday celebration. Ambiance, relaxing, professional staff....simply amazing.