The characteristics that you should look for in a vet and veterinary clinic are the same ones you…read moreshould look for in a doctor and a doctors office: caring, empathy, support, knowledge, communication and the ability to meet with a professional both for routine and urgent care. North Florida Animal Hospital has all this and more in abundance. Our cats have been using their services for over 10 years. And each time we have been back for a scheduled checkup we feel like family who have come back for a visit. The reception and technical team are friendly and efficient. And the vets are knowledge, caring and personable. Dr Steele had cared for our cats for years, and it is clear that she not only loves her job, but that she also loves her patients. When one of our cats died a few years ago, her sadness and compassion were evident. Now that our second cat is having issues, at the age of 17, we have again turned to her for advice and assistance. She treats our cat like he was her own and has made sure that we know exactly what is happening. In fact, she is the one who has called to tell us lab results and she's taken the time to meet with us when we brought him in for overnight treatment. We trust her, the other vets, and the team with the most vulnerable members of our family. And they could not be in better hands. I'm so glad that they are the team who takes care of, and is now caring for, our pets.

Just not a good experience. The one that got her shots started hacking within a couple of days. I…read morecalled to talk to doctor because it was awful to watch - she was spitting up foam. I was told by reception they would pass info on to Dr. Todd, but told me it is probably a side effect of getting the Bordatella shot. Fast forward a few more days and it's getting worse. So I called again. First person who took the message said she had Tracheobronchitis (now I know what that is as I worked 4 years for a vet when I lived in Chicago) - aka Kennel Cough. Doc didn't call back so I called again - second girl I spoke to said I'd have to wait until end of day because doctor schedule was full. I just hung up - doctor called back and said it was a 'flu that was going around' - why lie? It cost me $90 for the meds. When I went to get the meds the girl told me that the 'kennel cough' would start being relieved within a couple days of starting meds. So that evening - the second dog started with the coughing and spitting up - had to pay another $90 for meds for her kennel cough. Here in lies the problem - both dogs are 4 years old - and have been boarded at other places many times. NEVER had kennel cough - or whatever NFAH wants to call it - but if you're going there prepare yourself for this. It's highly contagious and if they were to properly sterilize exam rooms, properly verify animal vaccines before boarding and properly sterilize kennels it could reduce incidents. My dogs have not been in or near any other animals since January. This was a direct cause of taking them to NFAH. I trusted them. Paid over $250 for shots, then another $180 for meds to get rid of the kennel cough they contracted at NFAH. Shame shame.

We want to thank you for the compassion you show when handling the loss of those furry friends we…read morelove. Our golden retriever, Clark, recently passed, and we were so touch by the care that went into providing us with a clip of hair, his paw print, and his ashes in the lovely wooden box you sent. Everything was done so professionally and we are grateful. Thank you again.

when my dog passed away we contacted them and found out they were located in thomasville (we are in…read moretallahassee) they had someone who was able to meet us in town and take his ashes up to georgia for us with no extra cost and is able to meet us in town again to pick up the ashes. nice people and great service. gave them my dog on friday and i'm receiving his ashes the tuesday after. my dog is about 3 lbs and it costed $154 including tax and it came with his ashes, a generic dog paw, and a certificate.

We have been using Pawsome Luxuries for a couple years now, and I LOVE Kate! She is so good with…read moreour very spoiled yorkie. I love that she comes to us and grooms Winston right in our laundry room.(we have a sink there for the bath part). I know that she will also use a bathtub or shower if you don't have a sink she can use. She brings everything she needs and cleans up when she is done. Her communication regarding appointments is stellar. She has sorta of become an extension of the family now.

Our dog Sierra is a loveable, but skittish and old rescue terrier mix, and Kate has been her…read moregroomer for years. Kate treats her with a lot of love and affection. My husband can be very picky about how Sierra is groomed, and Kate patiently mastered his requests and has become one of the few groomers he approves. We love Kate even more now that she comes to our front door. What could be better?! As a busy woman working from home with multiple Zoom meetings a day, I sometimes found it a challenge to get Sierra to her appointment on time. That's no longer a problem. We are moving to CA next month and I've tried to convince Kate it's not that far of a drive, but she's too smart for that. Book your fur baby an appointment with Pawsome Luxuries today, you won't be sorry!

The staff are either right there or I can request help and they jump right to it. Customers can't…read moreexpect to have staff be mind readers when we need help. Open your mouth and say something! Wonderful variety of products.

We had an appointment for a month to microchip our rescue cat, and knowing he is skittish with new…read morepeople and nervous in cars, we called ahead to make sure that he came at a time that was best and smooth for him. When we showed up 5 minutes before our appointment, (cat hysterically meowing in the crate) they told us they no longer had microchips. We know other petcos aren't like this but the staff here makes them look bad. What is the point of an appointment if customers cannot trust that the staff will provide the necessary care for your pet? Now we gotta do it again, but not at this location.