Took my sweet (but anxious) dog here the other day. Recently moved to town and didn't have a vet…read morepicked out yet, but noticed some teeth that were pushed forward and knew I needed to get her seen. Made a next day appointment. The staff was really nice, handled Covid precautions well ( they came to the car to get her, the vet came out to discuss findings, they brought her back and took payment). Vet was knowledge, approachable and conservative in his approach to the problem. I had to drive past no fewer than 2 other vet hospitals, and I will gladly continue to do so. Great place!

Honestly the only place i trust with any of my six animals anymore. One of my dogs is deaf, and…read morethey all love on him like he's theirs. Always trustworthy, and never out to get your money.

It is sad to have two lab's having all shots and very healthy to have them return sick and throwing…read moreup for two weeks.... do they clean? I don't think that they do. I will not be going back. Even the Vet told me not to bring them into there lobby due to spreading what ever they got. Kevin Wright

Have used tons of times. Highly recommend. I have two dog escape artists and they make sure they're…read moresafe until I get back.

The staff and veterinarians are so wonderful and kind. There are separate seating sections for dogs…read moreand cats. There is a small retail area for "basics" such as shampoo, flea collars and other pet related products. They are somewhat pricey. I would trust the staff with my furry child. They regularly trim a family member's kitty nails.

We have going to SML Animal Hospital for the 6 years we have lived in the area. We even moved…read morefurther away but still make the drive to them. We do that because they are the best vet we have ever had. We have moved around the country a few times and we just know our kids are getting the best care. No matter the situation they have helped us and done a great job.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

They never called. I showed up after 2 1/2 hrs. It looked like she wasnt groomed and she had yellow…read moreon her ear. I was told that they accidentally cut a piece of her ear off and they were waiting for it to stop bleeding.

I've been coming here for years, love how the new management have updated the place. They now take…read morecards which is very convenient. They've always worked with my schedule and they also send me a text to update me when my dog is finished being groomed (this is perfect for my work schedule because it is difficult for me to answer my phone when I'm at work). I take my 3 pups there and have never worried about their safety, highly recommend and have sent several of my friends here! Would love to start using their doggy day care service- they do really cute arts and crafts activities with dogs

I have never had a better first visit at a vet hospital! So personal and involved with the people ,…read moretalking through every observation and probable issues. I was so impressed. My new vet hospital for life !

I have never loved a vet practice the way I love Read Mountain! Dr. Bruce is AMAZING. He and his…read morewife, Anna, truly care so much about every animal that comes through their door and just want the best for them. They really take their time to make sure each animal gets the best care, to answer any and every question you may have, and everyone you'll meet at their office are friendly, professional, and most importantly, SO knowledgeable. My quiet, timid 3 year old golden retriever LOVES Dr. Bruce (and Tyler at the front desk!) and my mother's almost 1 year old spicy little Pomeranian (who can be quite a handful-- sorry guys ) even responds super well to them. The care is top notch, and AFFORDABLE. I couldn't believe how reasonable their prices were, especially for everything you get! As long as they are in practice, that's where we will be going thank you guys for all that you do!

We left Jordan, our Black Mouth Kur, with Cavins Cove Bed and Biscuit and were pleased with the…read moreresponses from requests about her as well as her general attitude when we picked her us. Thank you for taking such good care of our little girl while we were gone.

We have taken our large and rowdy hound mix girl, Daisy, there for years. The staff is fabulous and…read moreshe is always happy when we pull into the driveway. I always feel like she comes home happy, healthy, and clearly having had a great stay with lots of love. I will always reccomend them and can't imagine her staying anywhere else!

The staff at Salem Animal Hospital in Salem, VA are AMAZING! Our 5 year old cat recently died…read moreunexpectedly. They told us to come in without an appointment as a walk in. They immediately brought us to a private room and examined our fur baby to confirm the passing. They stayed with us for a while providing comfort to us, then let us stay alone with our cat until we were ready to go. They arranged for a private cremation and provided us the contact information of the funeral home along with the ashes, a packet of fur, and a beautiful ceramic heart with Luna's paw prints. Days later we received a beautiful heartfelt sympathy card signed by the whole staff. Very caring, professional, personal, and much appreciated! Highly recommend this Hospital for your pet needs!

Nice experience, with our two dogs. Friendly and they asked the right questions. It was pretty far…read moreout on the western far side of Salem. Yet it seemed worth the drive, the techs, doctors and front desk was very personable. Nice place. I did not care for the recommend trazodone doctor suggested ..for her fireworks anxiety. If the dog is having panic attacks....trying to knock them out will often make it worse. I have seen sleeping meds do more harm. It can make them feel less in control and I have seen trying to knock a dog or cat out when they are panicked, can increass their panic. So I do not recommend trazodone for panic attacks. Told him she was given dog valium... it seemed to work ok.. about 40% calmer. That is a lot compared to a full panic attack. The fireworks (3-4) times a year she can go into terror and shaking,.., and bad thunder scares her but not nearly as bad. She trembles and wont eat drink or such. Other than that the visit was great. They texted a follow up too. Will need to come back to pick up the flea /tick/heartworm yearly meds. Dog nail trim they did a good job too. Glad we took our dogs here.