I had a really good experience on the Diamond Headache Unit in January 2026! Fewer interruptions…read morethan the last hospital, fewer announcements, they let me sleep in peace so the medicine could help my head. I found the quality of care excellent and the unit peaceful. From what I was told that was only the temporary unit and the new unit was built one floor down was supposed to be even more relaxing.

Since Endeavor bought Northwest Community Hospital some things have changed. Since the purchase,…read moreI've used their lab and their emergency room. There have really been no changes to their lab. You can walk in with lab orders and they will take you in the order of check-in time. Their phlebotomists are good, and results come in quickly. As for the ER, they seem to have a lower staffing level. I think part of this is I heard they are no longer a trauma center. If that is the case, I understand their reduction in staff. As with most ERs, wait times can be outrageous. I brought someone in who was in terrible pain - 10 out of 10 on their scale. How much pain you are in doesn't seem to matter in their triage. We waited a very long time before we were finally taken back. Once in an ER room, the service was outstanding. The quality of the nurses and the ER doctor were top notch. When we left, the medical issue was resolved, and although it is cliche, we had service with a smile. Aside from the wait time in the ER, Endeavor seems to have kept the quality of care up to par.

I had to go to the ER and had a wonderful experience. I was in a lot of pain. When I explained the…read moreissue as I was checking in, they said they would take me as soon as they could. Within 15 minutes they took me back into an area that isn't normally an ER room, but explained they use this cordoned off corner for emergency. They started an IV which was almost painless. A quick dose of pain meds and I was feeling much better. A quick CT Scan which revealed something that wasn't worrisome and kept me there until I was able to handle the pain without intervention. They gave me very clear instructions for what I needed to do, and placed orders for some more tests. When I left the hospital I was feeling much better and knew we had a plan in place. Also, my doctor does not have privileges at this hospital. Even so, they kept him informed while I was there, and sent him their notes by the end of the day. We've been using NW Community Hospital (now part of Endeavor) for over 40 years. Both our kids were born there. Honestly, other than long waits for the ER at times, we've never had a bad experience here.

2/3/24 I go to emergency room having problems breathing. On 2/1/24 I was diagnosed with RSV by PCR…read more On the 3rd they checked my blood did a scan and sent me home with antibiotics and precaution to come back right away if it gets worse. It got worse. On 2/4/24 I end up in the ambulance and taken to C1 (one of the big sick bays) ended up staying inpatient for three days with RSV bronchiolitis. Respiratory therapy services is what really won this rating. Then the nurses and care technicians and doctors in that order. The reason I put the doctors at the bottom of the stack is you only see them but once a day if you're lucky. It would be nice if physicians made a morning and evening stop to discuss the days labs and days results of tests. The hospital is a bit aged in terms of facilities but modernization has been done on vital equipment. Don't expect a digital thermostat in your room. Expect it to take a day of fiddling back and forth to get it set right. Other than that there's nothing to complain about on the inpatient unit. They make sure people get a good nights sleep with proper medication if needed. They also make sure room areas are quiet at night and lights are dimmed. Pro advice: bring a sleep mask either way! They randomly will go full brightness if there's a code blue in the middle of the night. They also go full brightness way too early for anyone to logically wake up. Earplugs are not necessary but probably best pack a pair just in case. Overall if I have to be inpatient at a hospital this is one of the ones I'd rather be in.

I just spoke with a gal named Farina in the CT scan department and she was so great, easing my mind…read moreabout a calcium scan I need. I don't want to have my head inside of it unless I have a drug first and this is like a donut where your head and feet are out. She told me Anna would be my tech and that she'll take great care of me. I'm so at ease now, thank you.

We get great care here and I love that we have had the same Dr Behnke for years. All health records…read moreare here in 1 place and the staff is super friendly and helpful! Front desk and appointment setters are excellent and get you in quickly when you're not feeling well!

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

Very poor quality of care from ER to 2East. If you have a choice please go to a different hospital.read more

I love this hospital if I ever move out of state soon lol I'll come back to be treated Dr's are…read moregreat the hospital is very clean. I would recommend this hospital to everybody. I live in Roselle and I always go to the hospital. I have a treatment center near me in Roselle on roselle Rd. They r great there too. All I have to say is I recommend NORTHWEST COMMUNITY HOSPITAL!!!!!!

100% this place is great very professional and quick at the snip snip pain lest procedureread more

First off, this place is a little tricky to find, so give yourself a few extra minutes to get…read morethere. You will turn at the light at S. Tonne Drive (off of 62) and head South...the offices are located in a complex, it is not a stand-alone office. Just like most men, I'm scared to death when anyone talks about doing anything with "the boys". Met with Dr. Dragomir Jovanovic in Arlington Heights and he explained the procedure, the method they use and the potential, but rare, side effects that may occur. A week later I was having my vasectomy done and it was amazing. I was given a generic form of Valium half hour before my procedure. You will receive a prescription for it at your consultation. You may require two, btw. I was scheduled for 11:30a, so I went water only for the AM to ensure the drugs worked. Dr. Jovanovic has relaxing music playing and his assistant Keith both prepped me for the procedure. I literally felt a slight...slight might even be too much...pinch as we began and then nothing. Dr. Jovanovic asked how I was during the procedure, to which I replied "fine." 20 minutes later, I was done. I put my pants back on, left with my after care instructions and was out the door at Noon. Yes, 12p. SOMEONE WILL HAVE TO DRIVE YOU HOME! I got lunch immediately upon leaving and felt great the rest of the day. I could have gone to work following the procedure if the meds didn't make me so groggy and if I had a desk job. I took two Tylenol Arthritis (650mg each) after lunch, two at dinner and I have felt zero pain. This morning my wife and I looked for the site of my procedure and neither of us could find anything! So far, so good... I will update as needed, but if you are worried about having this done, this was by far better than the stories I've heard from my friends about needles, scalpels, sutures and burning flesh. Take it from a long time listener (and caller BKA Government Fromage) of The Score, the ads are legit and I am a satisfied customer.

I had the medical misfortune of having to go to the ER at NCH. The experience at their ER was…read moreunlike what I've seen before. When I checked in, I was told it would be only a few minutes. Within 15 minutes I was taken back into a room. The nurse came in and saw me ten minutes later. In total, I spent four hours there - having a number of tests, etc., before being discharged. Wow. I know that ERs get busy, and maybe I showed up at the right time, but the speed of care delivery and the friendliness of the staff blew me away.

STAY AWAY FROM THIS ER AT ALL COSTS!! 5 HOUR WAIT!!!! RUDE SENSELESS UNPROFESSIONAL STAFF!! UNKIND…read moreTO ELDERLY!!!! I was diagnosed with COVID on 1/14/26, I have asthma and was having trouble breathing. I was diagnosed with COVID at Endeavor's immediate care sister location. My physician there told me to immediately go to the ER with any signs of trouble breathing, given I had been hospitalized before because of COVID. 1/15/26 My husband drove me to the ER at 8pm. The waiting room was full with other patients. The front desk clerk was empathetic and checked me in with my husband telling her my symptoms. We sat and waited 40 minutes before they took my vitals. At that time we encountered 2 rude snotty nurses. One typing on the computer asking what was going on (A nurse) and the other taking my vitals (B nurse). The one on the computer asked what was wrong, I stated I have a bad cough and trouble breathing. Which she snarkily replied "Yeah but that tends to come with covid". I informed her of my medical history. The 2nd nurse taking my vitals (B nurse) was rushing and was rough with me. She checked my blood pressure but looked away while my arm was turning bright red and numb from the machine. A nurse told me I can wait outside, mind you, I still had the oxygen and blood pressure equipment on me still. They did not care for my well being, only to rush me out so they could gossip again. Another 40 minutes go by and I get called for blood work. C nurse was very polite and empathetic as well. When C nurse pulled me to the back, A and B nurse were gossiping again. B nurse said "ugh everytime I do 1 another 2 come in. I just can't keep up hahaha". I informed C nurse I had blood work done at the immediate care the day before, and was trying to go in the same spot to prevent further bruises. Another 30 minutes go and I got called for an x-ray. The physician was very efficient and quick. He informed me it would be 40 minutes before the specialist could read my chart. I went back to my seat in the waiting room. While waiting, there were elderly people who were there 6 hours with new arrivals being helped before them. People that were "fine" when they came in, but saw the room filled so they constantly harassed the staff about waiting, even though they were there 20 minutes. They made fake groaning and moaning noises, even getting louder for attention, they got helped first. In the words of the staff "at least you guys don't have to hear her anymore" But that's when others started leaving or being vocal about not being helped yet. My husband asked the desk how much longer for me, because I was still having trouble breathing and it was already midnight. They stated "I don't know but there's at least 4 more people were ahead of you" That's when we decided to give them 1 last hour before leaving ourselves. When we did decide to leave, we checked out at the desk to inform them we were leaving because of the wait time. In the middle of our conversation, another nurse walked in on us talking with the desk clerk, heard us wanting to leave. Which she sighed loudly and rolled her eyes. I will never ever go back to this ER. The most unprofessional group of human beings I've ever encountered in the medical field. IF YOU DON'T WANT TO WORK WITH PEOPLE, GET OUT OF THE MEDICAL FIELD. IF YOU DON'T WANT TO DEAL WITH GROUPS OF PEOPLE IN PAIN, THEN DON'T WORK IN THE EMERGENCY ROOM. It is known emergency rooms are more packed at night then the day. Then why hire unkind rude people to deal with the public? The only way I would've got attention is if I made a scene whining and crying or dropped dead on the floor from asphyxiation. Because clearly, my medical history or the current state I was in coughing loudly the entire time, showing I was having trouble breathing, was not enough for them.

This is the worst E.R I've ever been to. I've never had a wait in the waiting room that was less…read morethan 4 hours. Even when there's only 2 other people waiting,also, I still sat out there for 5 hours. When you try to ask the receptionist about how long the wait will be, they're rude and will only say they don't know, they're busy. They don't even lift their head to look at you.

oh, the office experience was a nightmare . bounced around by phone, so drove to the hospital…read moreonly to be given contradictory info to what provided by phone. the employees seem to enjoy the bureaucracy they are part of and telling patients "no.". i have resolved to never die in a hospital around people like this and will have instructions in my wallet to drown me in the tub instead of taking me to this institution

Beautiful office!…read more Here with my wife, so I guess my review is more about the office than the service, although everyone has been very nice. If I were a woman I would definitely come here. There's a lot of Frank Lloyd Wright inspiración un here, so I took a bunch of pictures for you, enjoy........

Dr Lipowich treats his long term patients like absolute shit! I was turned away for being 9 minutes…read morelate because I went to the wrong woman center. I'm sure it's a common mistake when you have TWO woman centers in the same building on the SAME floor! I can't be the only person who got confused by it. His receptionist was rude as fuck and immediately turned me and my daughter away cuz we accidentally went to the wrong center first. She did not care and had ZERO compassion for me making an honest mistake! I do not recommend going there unless you want the receptionist to treat you like shit!