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    Ann Arbor Decks by JMJ

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    40 minutes

    Response rate

    100%

    Services - Ann Arbor Decks by JMJ

    Deck construction

    Deck repair

    Deck replacement

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    Brandon Ascroft LLC

    Brandon Ascroft LLC

    3.5
    (6 reviews)

    Brandon did an excellent job replacing our deck. He used quality materials and he is definitely a…read moreskilled craftsman. It was a pleasure dealing with him.

    Terrible experience from the start, and he ghosted me refusing to repair his crappy work…read more Booked with Brandon because he was almost 10k cheaper than the competition. In retrospect, I wish I would've spent more to avoid working with Brandon & Miranda. When I originally booked, I was told the start date would be May of that year. The start date was pushed back further and further. I had to reach out for any sort of communication, as Miranda rarely followed through on getting back to me. We got our front porch redone and had a back deck built. I was told he would do the front porch to start, then the back deck after so that my children would still be able to utilize our yard during summer. Instead, he started on the front porch and dug giant holes in my backyard - insisting this had to be the case for permitting reasons. But then once the job started, I only got a maximum of 2 HALF days of work per week. Again, barely got any communication during. I'd have to reach out asking when/if they'd return and I only got a response part of the time. My favorite was being told there'd be a delay bc of materials being late even though the materials had been delivered to my house a week prior. The job finally finished about 6ish weeks after it began. Much much longer than the 2 weeks I was originally told. But I figured whatever, we'll leave it alone since it's done and they looked good. Except the quality was crap too. He changed the back deck plans without ever communicating that it'd be different (one side abruptly stopped creating a 4ft drop to concrete and I have small children & he built around a post we talked about him removing). Within a year, multiple rails on the front porch were coming off & the wood on the back deck was rippling, peeling in multiple places, & corner pieces were separating. I reached out 1 year before the 2 year limit in the contract was met but was told for the next year that I was "top of the repair list and Brandon would be out soon to assess and fix." He never came. Miranda never communicated. I even expressed concern that she was intentionally delaying it past the 2 year mark and I have her saying in writing that they'd honor it but it's been almost another whole year since I've even gotten a response. So, you might pay less going with Brandon but you're going to pay for that difference elsewhere. Strongly do not recommend!!!!!

    Killer Decks

    Killer Decks

    1.7
    (46 reviews)

    Reached out for help and was met with hostility... I called for a quote on repairs for our back…read moredeck, and had an absolutely heartbreaking experience from the moment they answered the phone. I was told they provide installs only, no repairs... not a problem! We probably do need a new deck anyway. I then requested a quote to have a one built to replace our existing one which is no longer has the structural integrity it once did. I was asked how old ours is, and answered to the best of my ability - that it was already there upon purchasing the home 10 years ago (I am not sure when the previous homeowners had it installed). He seemed very displeased with that answer, and asked very aggressively what it actually is that I need?? I explained again, kindly, that I know very little about decks (my husband would ordinarily make these kinds of calls, but has recently suffered a massive stroke leaving him paralyzed; hence the need for safe and secure railing) and that's why I was calling; in hopes of get a professional's opinion and ultimately have a new deck installed. This next part I could hardly believe; he said... "YOU called US and you don't even know what you're looking for???" At this point he became even more aggressive, and I politely asked if I may speak with someone else as I felt very belittled and almost threatened by his demeanor at that time. That did not happen, as he hung up on me without saying another word. I am very sad to have had such a poor experience, especially since they are just minutes from our home, but am glad to know that this is the kind of business they provide so that I and hopefully those we know are not treated in such a way by them in the future. I would say our one saving grace is that we did not have this man anywhere near our home, and for that I am very thankful.

    My husband and I had our deck done recently, and we are so impressed with the results. The crew did…read morean excellent job, and it felt like they understood exactly what I envisioned without me even having to say much.

    Ann Arbor Decks by JMJ - decksrailing - Updated July 2026

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