Reached out for help and was met with hostility... I called for a quote on repairs for our back deck, and had an absolutely heartbreaking experience from the moment they answered the phone. I was told they provide installs only, no repairs... not a problem! We probably do need a new deck anyway. I then requested a quote to have a one built to replace our existing one which is no longer has the structural integrity it once did. I was asked how old ours is, and answered to the best of my ability - that it was already there upon purchasing the home 10 years ago (I am not sure when the previous homeowners had it installed). He seemed very displeased with that answer, and asked very aggressively what it actually is that I need?? I explained again, kindly, that I know very little about decks (my husband would ordinarily make these kinds of calls, but has recently suffered a massive stroke leaving him paralyzed; hence the need for safe and secure railing) and that's why I was calling; in hopes of get a professional's opinion and ultimately have a new deck installed. This next part I could hardly believe; he said... "YOU called US and you don't even know what you're looking for???" At this point he became even more aggressive, and I politely asked if I may speak with someone else as I felt very belittled and almost threatened by his demeanor at that time. That did not happen, as he hung up on me without saying another word. I am very sad to have had such a poor experience, especially since they are just minutes from our home, but am glad to know that this is the kind of business they provide so that I and hopefully those we know are not treated in such a way by them in the future. I would say our one saving grace is that we did not have this man anywhere near our home, and for that I am very thankful. read more

My husband and I had our deck done recently, and we are so impressed with the results. The crew did an excellent job, and it felt like they understood exactly what I envisioned without me even having to say much. read more

Joyce not flush on any corners. There was not support from steps to the ground which is required to be up to code. The wood supports from ground to the deck are splitting. read more

Extremely disappointing experience. My first interaction with the owner was met with rudeness and a lack of basic courtesy. I would not recommend spending your money at a place where respectful customer service is not a priority read more

Most unprofessional and rudest people ever. I ordered a "custom" gate (height and width). It was never stated anywhere that they don't do this. I was told that "we went out of our way to make it happen for you" as it was something they dont even sell. If that was the case, they should have emailed me or when they did call me could have said this is NOT something we can do but they did NOT. They called to confirm. The order finally arrives and one of the posts had like router/drill mistake chewed up. So can't install that. I had read on their website that each package is carefully packaged and inspected before shipped. Well clearly that didn't happen. When I emailed them the picture and called, they acted like we did it. Nope that's how it came out of your carefully inspected box. I was told a new post would be cut and shipped out that day with tracking emailed. Of course that didn't happen. I had to reach back out and was yelled at via email - when they response in all CAPS, its disrespectful and disgusting. I wish I would have read these reviews before placing my order. If you don't like what you are doing or dealing with the public, it's time you close your doors. You give all the good company's a bad taste in their mouth's for your horrible so called business practices. -negative stars, avoid like the plague read more

Killer Decks - how they shipped my post - Decks & Railing Near Me - Wayne, Michigan

I will keep it basic. I purchase a gate (in stock) 6/10/23 did not received it until 6/29/23 when the owner Steve Scholl emailed me saying it would take 4 days to arrive. I ordered a 36" x 42" gate and I got a 48" x 42" so I had to cut it to size, but after I put it together I find the caps missing. I email them and I still haven't received a response. Their website offers 24/7 customer assistance but when you call there's a disturbed person answering the phone and upset you called, I imagine is the owner Steve Scholl. If you want to deal with terrible customer service and be spoke down to, this a place you want to deal with. GOOD LUCK!!!!!!!!!!! read more

I ordered 55 balusters from them and order came really quick but 7 were damaged so reached back to get them replaced and no response for 2 weeks. I ordered 7 more since I needed to finish the job which I received quickly. I called and emailed them few more time over the next several weeks and still no response. I understand it's smaller order but there is a courtesy to communicate back. Disappointed read more

Beautiful quality deck! Very happy with our decision to use killer decks. Steve is old school carpentry, he's going to tell you like it is. But once we hashed it out he delivered a solid, beautiful, detailed deck that lights up in the evening. He also worked to develop a way to build a foundation for the hot tub that I wanted butted up to the deck. Thank you Steve and Joe for an amazing job. read more

I bought a deck and fence. The man that came took measurements and order was rude and arrogant. It was hard to get in touch with these people. No phone contact. Email us. No answer on email. Deck got started and almost finished while I was in Florida. I'll see in the spring how level it remains. Doesn't look too bad now. The fence on the other hand seems a bit wobbly. The gap between my fence and neighbors existing fence is big enough for a small dog to walk through. On the other side of the house, posts are already falling over and the latch is in pieces. OK.. a year later... the trim boards on the deck are falling off. I'm noticing screws meant to hold decking are just barely started and not screwed in! The fence is falling over. Panels falling out! I wouldn't hire this joker to build a doghouse! This company at one time had a good reputation. Satisfied customers! Either the owner changed his attitude or sold the company and new owner is just there taking your money. read more

Place a order to get 36" black balusters not only was it cheaper than store and name brand I was able to get what I needed for my project, Happy with the customer service and was able to get same day! Thank you again joe! read more

He is a very unfair individual the way he talks to his employees and his customers. He's a very disrespectful he will Cheat and lie and steal read more

We called for an estimate. Said they only do composite. We said "I don't know what composite is". Instead of answering/ explaining: "yeah well if you're thinking wood only we won't even come out". Click. Literally that was the extent of their interest in our business. They have a good reputation otherwise but 1 star for customer service on the phone. We were thinking "Trex" by the way over wood, just didn't know the term was "composite". Way to go! read more

Worst experience ever with a company. The quality was not good. They shortcut the process and refuse to come back to repair. I now am trying to find another contractor to come out and fix the deck. The first contractor looked at my deck and said "this looks like a Killer Deck", I said yes it was. He response was, I won't repair their work. It's so bad, I don't want to be responsible. I had another who refused to repair Killer Deck work. STAY AWAY from KILLER DECKS. read more

I wish I could give them a "0". This was the absolute worst experience. $23,000 for a new deck build. Two-level deck. Carpentry/workmanship was the absolute worst!! The framing was done with sub quality wood. Boards clearly cracked and warped. Uneven, crooked cuts. Patches where spans were too short. GAPS!! AND MORE GAPS!! Joists not setting on the beams as they should. Double beams not securely doubled. Found damaged deck boards installed when I powerwashed the deck (THEY DIDN'T CLEAN UP). My initial crew was ONE PERSON!! After two weeks I complained and they sent out a replacement crew of TWO "boys". None were really skilled "carpenters". Owner is rude and condescending. He refused to meet with me for a pre-build review to make sure we were on the same page. He refused to come out for any kind of quality control check. What was supposed to take a week, took a month. I'm praying that the deck survives a freeze/thaw. Can't emphasize enough to STAY AWAY FROM KILLER DECKS!! I have four texts and three phone calls into them to get the damaged boards replaced with no response. read more

This is literally the worst stacking company you could possibly choose to build your deck. And knowledgeable staff and overprice products make it a recipe for disaster when including them into your project. read more

BUYER BEWARE! Read the other reviews as there is so much truth regarding their customer service and order accuracy. Yes they have a robust offering but it's not worth the hassle or risk to your project needs. I would leave 0 stars if I could. read more

The owner, Steve, has to be the rudest person I have ever had to deal with as a consumer. Any time you ask a question you get impression you are bothering him. I had placed an order with them to be picked up as I was attempting to support a local business. About a week after I ordered, even though the website says orders made by 3pm ship the same day, I get a call from Steve and he says my railing order is ready (wednesday). I let my wife know and she makes the 30 minute trip to the shop to pick up. Once gets inside the snide comments start and she is told the order wont be ready until Saturday. She texts me the info and I call. Steve answers the phone, rude as always, and once I say who I am he starts yelling at me. I ask for clarification as to what "your order is ready" means, and he hangs up on me. I call back several more times with the same results; getting yelled at and hung up on. The following day I email Steve asking when the order will actually be ready so I (don't waste another trip). He gives me a 30 minute window on Saturday (today is Thursday) to pick up or he will "return it to stock". I apologized if there was a miss-communication about the pick up the prior day, and said we need to put that behind us and move on or cancel the transaction. Steve chose to not respond and canceled the transaction. It must be tough to live such a miserable life as Steve does. I would highly advise that you do NOT do business with this company unless you have a sick desire to be verbally abused and made to feel guilty trying to buy product for your home. read more

I've done business with these people three times now. I've had great service and never an issue with the product. Their prices are better than anything I've found, which is why I buy from them. That said, I have to agree with the other reviews in that the person I spoke with on the phone was very abrupt, almost rude. I thought I was bothering him from the way he responded to my questions. Not sure what's going on there, but I can understand why people are turned off by the way they are treated on the phone. I would like to give them a five star rating, but with the phone service, three is being generous. read more

move to new home in YpsiLanti and wanted a deck. randomly chose Deck Barn and it was a mistake! started 3 weeks late and the 3 day build/install took 2 weeks and let's not mention how hard it is to get a repair. stay clear read more

Called to see about purchasing the product and the person who answered the phone was super aggressive and told me he wasn't interested in selling that product... which is weird because I asked about deck boards, and this is a decking supplier. Anyways someone must like jack a**s so if that's you this is your guy! read more

I ordered 60 round black aluminum balusters and 20 of them came cut to all lengths except for 24". On top of that, I had to pay for the shipping of ($15) to get the replacements for the defective parts. When I initially called to discuss the issue, all I got was someone mumbling and saying send an email. They have absolutely horrific customer service. Will never buy from them again. read more

Killer Decks - Decks & Railing Near Me - Wayne, Michigan

This is far and away the worst experience I've ever had with a company. The work quality was poor, the owner was rude and brash, and the workers he sent over had the same level of customer service. Take your business elsewhere! read more

Received a phone call after I emailed them for a quote and when I answered I got "What do you mean pressure treated?" Not even a Hello, This is Killer Decks. I said, "wood." And then the rude gentleman on the phone replies with, "We don't do wood" and then hangs up... So if this is the guy you want building your deck, go for it. read more

I hired this company to put a deck on my front porch in Aug 2016 and they did a beautiful job. In June 2017, I hired them to do the back porch. I was charged $200 to have a post reset. They did not remove the post as they cut the decking around it. A nail that was misdriven into a board and it bent and now the board is splitting. Additionally, the contract was written the same way as for my front deck and skirting was included on the front deck and skirting was not added to the back deck. The most frustrating thing about this situation is that you can't get anyone from the company discuss the situation with you. Promises of return calls never happen. It is a shame. The front deck transformed the look of my house. Now, my neighbors who have considered using them are watching how this situation gets resolved. I have filed a formal complaint with the Detroit/Southeast Michigan Better Business Bureau. read more

BUYER BEWARE!!! Ordered five (5) items for the deck I was building from The Deck Barn in October 2015. It was less expensive than the Deckorators balusters I could buy at Lowe's/Home Depot. Purchased 26" Aluminum Round Deck Spindles, 24" Aluminum Round Deck Spindles, Spindle Connectors, Stair Spindle Connector, and Stainless Steel Screws for the Spindle Connectors. The order arrived in reasonable time, but... I received the wrong number of Spindle Connectors, Stair Spindle Connector, and Stainless Steel Screws for the Spindle Connectors!!! Sent an e-mail to ask for the items I was missing. No reply in 24 hours. So I called & left a message. I received a call a day later that I recognized as from the area code of The Deck Barn. The woman stammers a bit and said she got the wrong number. I corrected her and tell her no, I have been waiting for a call back about the shortage from my order. She said I must have called in as she was placing a call out. I corrected her and tell her she actually called me... She seemed confused, but said she thinks the items I was shorted have already gone out and will call me back. I never hear back. I called the next day and talked to the same woman again. I was told my missing items have gone out. Ten (10) days later, I received them USPS mail. Not Priority, but First Class! It gets worse. In the meantime, I started installing the items that I already had. I initially thought the gaps between the spindles and the spindle connectors had to do with variations in the 2x4 treated lumber. But by the time I completed my third section of railing, I noticed the problem was with the spindles themselves. I was surprised to see a fairly substantial variation in spindle lengths... a 1/8-inch or greater variation in a 26-inch spindle. And some of the cuts were not exactly at 90 degrees! I ultimately unwrapped all the spindles and laid them out flat. I then ordered the spindles from shortest to longest and used the dozen or so of roughly the same length for each railing section. I eventually had to go back and redo the three section of railing I had already done. I sent an e-mail with pictures and a video link (https://youtu.be/x962mbR-NU4) to show the problems. Six (6) days later, still no response, so I sent the e-mail again with the pictures and video link. Finally got a reply: "We have recalibrated the saw. You should have just told us of your problem and we would have been glad to swap out any products for you. Sorry for your problems." Really??? I did tell them in an e-mail that they never responded to! They apparently have some real QA/QC issues!! Any money I might have saved by not using Deckorators brand from local sources I lost in time redoing work & having to deal with The Deck Barn. read more

Owned deck for 10 years. Asked for someone that could fix a problem with my Trek deck. They refused to fix it for any price and wouldn't give me a recommendation. Poor support. read more

I would leave negative stars if possible. Two out of two orders we received were incorrect and when trying to get a refund we were met with absolutely horrendous "customer service." Beyond rude and completely inappropriate. 10/10 DO NOT RECOMMEND read more

Overcharged us by $1000 based on the signed contract, denied it & harassed us until we gave in & paid the extra $1000. Work done poorly. Deck is not properly supported & wobbles with just 2 people on it. Boards are falling off that should have been screwed on. Save yourself the headache by picking a quality deck builder! read more

We ordered $259 worth of deck spindle connectors and spindles from The Deck Barn, when I called to let them know we received the wrong connectors the gentleman I was speaking to acted as if I was bothering him. The phone seemed to be cutting in and out, as I was trying to tell the guy my order number and what item was incorrect he kept speaking over me. I asked for a manager and the guy started yelling at me telling me he was the damn owner.. He was a very ugly guy cussing at a woman customer, first he said he'd ship me the right ones, then told me he wouldn't and hung up on me. I'm not gonna lie, I cussed back and said if they were not going to correct it I'd cancel the credit charge as well as contact the BBB and leave reviews. I'm not sure if the bad phone connection is what caused the phone call to go down hill, but it was ugly having someone talk to me like that. After the 2nd time of being hung up on I received a text message saying they will send me the correct connectors. I know we will be finding another company to order from for our next deck projects. I definitely would not recommend ordering from The Deck Barn if the items are available elsewhere. read more

This company doesn't stand by there work they have a real nasty attitude as soon as they answered the phone I knew before I said a word it wouldn't be pleasant my bottom landing of my deck has falling down and touching the ground and this is causing moisture to the area touching the dirt to start rotting from this's he's reply was what do you want me to do. Then hung up the phone Terrible company read more

The Worst period !! Rude unprofessional, fowl language Do NOT give your business !! Call anyone but them. I would rate them Zero stars if that was an option read more

I was a former employee here, the boss was a little rude but he was vary knowledgeable with everything he said. they have great products with fair prices, Everyone at this business poured there heart and soul into everything that they made an done for their customers. I may not work here but if I were to ever by a deck it would be from this establishment. read more

You do NOT want to hire this company! They are the most unprofessional, inept and dishonest company we have ever hired. Will not deliver what they promise. Sent a crew that was inept and wholly disrespectful; they swore at my husband and one threatened to hit him. The manager came out the next day to discuss the situation and was as big a thug as his employee. We said we would only speak to the owner to solve the dispute and his response was "The owner won't talk to you. He never talks to anyone. You'll have to deal with me." When we called the business and asked to speak to the owner, the receptionist said that he was in court. No surprise there. read more

Asked for Trex decking to try and match our existing deck which they installed with the previous owner, The sales guy brought us samples. We matched it the best we could and they brought out a totally different material. We fought with killer decks all the way to the end and with in the first year the deck material was faded from a tan to a white. read more

Horrible experience. Very dishonest. They submitted a different deck design then we had agreed on for the permits when this deck was built they tried to blame the carpenters for make a decision based on our yard. Eventually they redid the deck to our original design but then they tried to overcharge us. Go somewhere else for your deck! read more

Our experience with Killer Decks was very good. In the end we have a high quality deck and had a really professional/respectful crew. The deck was done faster then promised and an affordable price. I would use them again. Also, we had a bit of a problem getting variance permits, but that was our townships issue. Steve helped us through the process and pulled in other professionals to help. We learned a lot from this and you have to be a little patient. read more

To be clear and transparent I have not had work done by this company, but my experience with them at the Novi Home Builders Show on 4-13-19 was insulting. I am in the market to have a deck built and when I approached the deck barn at the home builders show I was greeted by the most arrogant, condescending, rude service provider you could ever imagine. When I told him where I lived (within 30 minute drive of the show) he said "why should I go out there, I can do 20 jobs closer than that. Which made me think, if you have that many jobs, why are you here at the show advertising. He finally gave me a high verbal quote which included $500.00 for a permit which is actually $100.00 according to the township. This guy was such an a**hole I can't imagine how much business he actually chasses away. Every other deck builder at the show was interested in our business and we are in the process of getting quotes from them now. read more

Longest deck project ever. Looked ok to my untrained eye but has NEVER passed inspection. This is the 3rd summer. To be fair, they have sent someone to "fix" the issues but obviously have been unable to do it. I won't get into all the issues during the project. And trying to contact someone who will help, lol!! That's funny. The first time they came out to fix the issues with inspection they added a second set of gate posts. It's comical how terrible it looks and we spent WAY more money to get the trex wood. BEWARE of using this company. And BBB has some reviews too. And beware of a contract deck company with a new name near the same address. That's what happens. Bad reviews? NO PROBLEM! Let's just change our name. I'll update and post pictures soon. I was afraid to post a bad review for fear that my deck would not be handled and finished but obviously that doesn't matter. It's not pretty and it's not up to code. read more

I am writing to let you know of my experience this last few weeks. I recently emailed you to ask for you to give me instruction on returning items.I did email and no response. Today, I tried to call your company several times, left a message and no one called me back. When I did find a number for sales, Steve Scholl answered his phone. I tried to explain to him my experience and that I wanted to return the items I have left from my job and he began to interrupt me and speak aggressively with me. I asked him if he was being rude to me so that I didn't get the wrong idea. I reminded him that I was the customer and needed some help. He hung up on me. I tried to call back because I am in need of help, but he would not answer. I am astonished by his childish behavior. I am astonished that your company was entrusted with my business and now this is how I am being treated. The disrespect and lack of care and concern for your customer is disturbing. NEver in a million years did I expect such an exchange. I want to return my items and I will make sure to never use your product or company again. Kim Vest read more

Not so good experience with this business. My neighbor told us that he & his wife has a bad experience with them and would not recommend them - but we decided to try them anyway. BAD decision. Once the contract was signed, we experienced unprofessional-ism at its best. The sub-contractor was just ok - doing what he was contracted to do. We went back to the business and they were rude to say the least. We did not get what we paid thousands of dollars for and we very disappointed. Good luck with whomever goes to them ... hope you have a better experience than we did and our neighbors. read more