I waited in the phone for 20 minutes yesterday to make a lab appointment. The system was down and I…read morewas told I would get a call back. Never did. I called because I wanted to be sure they had the order. Two days after the last bloodwork there were no results. Made an inquiry of the doctor who made an inquiry to the lab before getting the results. I thought I'd try another time (see above). I asked for a paper order and will be going to Quest Diagnostics. I wanted to make this complaint on Penn State site. There was no where to do it. As for the doctor visits, they are ok. I preferred General Internal Medicine. It was a bigger practice, but it worked

This large medical practice bought out several small local practices. Now, it's a poorly run…read moreproduction line of unmotivated, uncaring, incompetent people shuffling through the daily grind trying to do the bare minimum. The lab is awful, the scheduling is awful, and worst of all, the physicians are just burned-out automatons dragging themselves about hoping to do as little as possible. Did you ever go in to a place where there are plenty of people, but they're all working very hard at not working? They have perfected the skill of not looking at you so that they don't have to help you. This is that place. Compared to Lime Springs Medical Practice, the Dept of Motor Vehicles is a well-oiled machine. I love when a business has an automated line that says, "Due to higher than anticipated call volume, there is a 45 minute wait." or "...please call back." (TIP: There's ALWAYS an anticipated wait) The message has been there for years. So in the past several years, nobody has been able to anticipate how many people will call in? It's of course an excuse to get rid of you and pass it off as someone else's fault. They even still have a message regarding COVID that they will not be able to handle the call volume due to the "lockdown". Uh..... that ended about 2 years ago. Glad these people are on the cutting edge of medical science. When you meet a Doctor, you will see a person going about his job in agony and seeing it as drudgery. You will feel that they go home to the condo they moved to after the divorce, and they sit in the dark with an alcoholic drink wishing they had gone to business school or law school, or done anything besides being a physician for a large corporate practice, wondering... "How did this happen?" Then they will get up the next day, still full of self-loathing and drag themselves in to the next exam room, 30 minutes late, and with that look of aged beyond their years and devoid of sympathy, look at you and say, "What can I do for you today?" while thinking to themself, "I should throw myself off the roof." THAT is what you get at Penn State Lime Spring Family Outpatient Center.

I was referred by my regular Dermatogist to have Dr. McGillis do a wide excision to remove a…read moremelanoma on my back. I found the front desk a bit frazzled, but the nursing staff and Dr. McGillis were polite and professional. I would recommend Dr. McGillis.

It was my wife, not I, who was referred to Dr. McGillis, but I accompanied her to that initial…read moreappointment. We arrived early and made it as far as the waiting room. However, the tone of the initial interactions with Dr. McGillis' assistants were enough to have my wife (with my full support and encouragement) cancel the appointment before seeing Dr. McGillis. The assistant's tone was sharp, condescending, scolding, impatient. Great style for a Drill Instructor in a Marine boot camp, but completely out of place when interacting with a paying customer. So we fired Dr. McGillis before ever meeting her.

Professional and kind. Was seen in the office and was handled with respect and the appointment was…read morerelatively fast. Answered all my questions and got me in and out of the office I'm time. No complaints,Excellent physician!

Dr. Robert Faizon performed a Myomectomy on me in a way that directly violated the standard medical…read moreprotocol for this procedure. He was well aware of the importance of abiding by the protocol that established that all uterine growths (even fibroids) are to be removed in tact because of the danger of possibly dissemenating an unidentified tumor, thus causing the undiagnosed cancer to infiltrate the Lymphovascular system, which essentially makes the cancer now untreatable and therefore, terminal. This doctor told me about this established protocal when a 12.3cm growth was discoverd in my uterus. He explained that because of this protocol and the size of the mass, he'd have to remove it using a large C-section type incision. I also spoke to him on several occasions about my fear that this growth was cancer and not a fibroid. At 40 years old, I had never had a fibroid nor polyp in my life. I have a few girlfriends that have had experiences with fibroids and the physical symptoms I was experiencing were incredibly more intense and life-altering than what my friends had described. The doctor simply reasured me that fibroids are extremely common and implied that I was being irrational. Fast forward to November 12, 2019 when I wake up in recovery after surgery feeling pretty good considering I was just waking from anesthesia. The doctor stopped by and told me he had gotten "it" out successfully and my uterus looked healthy. (I had asked him on several occasions and in front of medical staff as well as my mother to only leave the uterus if it was exceptionally healthy. I asked that it be removed if it was damaged in the least, because at almost 41 years old I'd already be very high-risk were I to get pregnant, even with a completely healthy uterus) When he told me how successful he had been in removing "it", I paused, tilted my head, and asked him once again, "Isn't it odd that a 12 centimeter fibroid pops up out of nowhere in a 40 year old with no history of fibroids?? I had expected that you'd find more because maybe my body's just changing." So that information made me feel even more afraid than I was before surgery. If this man was so oblivious as to not think this growth (which I later found out had reached 15cm by the day of the operation) could be anything other than just a huge, mutant fibroid, I was a fool for trusting a fool to decide whether or not my uterus looked viable. I was kicking myself for not just making the strong decision of having my uterus completely removed. I trusted this inept and clueless male doctor more that I trusted my gut and I knew I'd regret it. And nine days later, my fears were realized when this empty-headed doctor blankly told me that the growth was malignant and he'd be transferring me to a Gyno-Oncologist to schedule a hysterectomy. Two major surgeries in less than a month, both using the same incision. The whole experience drained me to my core, physically, mentally, and spiritually. ...but what I learned next nearly destroyed whatever little remaining spirit I had left in me.... Right in front of my face, a clear cut statement that cut me to my core: "The fibroid was removed in sections due to his dense adhesions but although the fibroid was removed and a portion of the endometrial cavity had to be removed as part of the surgery. There was a large defect in the uterus and using a 0 Vicryl we closed the defect from the base and advanced until we were at the serosa." He had lit the fuse on a bomb then sealed it back inside my body... Then I thought back on the moment months prior when my Mother and Sister happily came into my hospital room and excitedly told me that Dr. Faizon had spoken with them immediately following my surgery while I was still in recovery and told them how well the surgery had gone and that my Uterus looked "pink and healthy"... I truly believe that there is something deeply wrong with this man. And I'm not merely referring to his outrageously incompetent practice of Medicine, I'm referring to the immorality of using a surgical technique that is well-known (by HIM especially. HE explained the science to me in his office!) to cause rapid and painful deaths in otherwise healthy young women ON a woman you spoke to about it's dangers, deviously making that decision only after said young woman is unconscious with her abdomen sliced open... What he did caused what turned out to be a SARCOMA to completely devour my ENTIRE Uterus within a month. Dr. Robert Faizon has refused to have a discussion with me about the events of that day. The day that irrevocably altered my life, and indisputably greatly shortened it's expectancy. I think I'd have a hard time facing the person that is going to die as a result of my own arrogance, too... But it's disrespect piled on top of what's he's already done to me and my family. I DESERVE to hear you explain your rationale behind the mind-boggling decisions you made that day, Dr. Faizon! I'm a human being.