Ruby is AMAZING!!! She's meticulously and extremely creative with her nail artistry. Highly Recommended.

Rarely have I encountered a customer service experience so astonishingly inept, discordant, and bereft of professionalism as the one I experienced at this salon. What should have been a relaxing appointment devolved into an unnecessary display of defensiveness, discourtesy, and astonishingly poor communication. Before the service began, I presented my nail technician with a photograph of the exact shape and style I wanted. Throughout the appointment, I reiterated my expectations with remarkable clarity. After the initial cut, I politely requested that my nails be made slightly shorter. As she continued shaping them, I showed her the reference photo again and asked whether the finished result would resemble it. Without hesitation, she confidently assured me that it would, explaining that everything would come together once the acrylic powder was applied. It did not. Even after the acrylic was applied and the shaping continued, the nails remained conspicuously dissimilar to the reference image. When I expressed my concern once again, the explanation suddenly shifted. I was informed that achieving the requested shape was impossible because my nail beds were "too wide." This abrupt contradiction was both bewildering and avoidable. If my anatomy genuinely precluded the desired result, that should have been communicated before the service progressed not after repeated assurances that the design was entirely attainable. Competence is measured not only by technical ability but by candor, expectation management, and the willingness to communicate honestly with a client. Rather than acknowledging the inconsistency or attempting to rectify the situation, the technician became conspicuously defensive. Her response "I'm the nail tech" was not the declaration of expertise she seemingly intended it to be. Expertise inspires confidence through results, not through appeals to authority. The interaction then descended into complete absurdity. Instead of exploring solutions, offering to reshape the nails, proposing an alternative, or even discussing the possibility of starting over, she abruptly abandoned the service altogether and instructed me to "find someone else to do your nails" while I was still seated at her station. The owner's intervention was even more disconcerting. Rather than serving as a calming and solution-oriented presence, she entered the conversation by raising her voice and repeatedly interrupting me as I calmly attempted to explain my concerns. At no point did I reciprocate her volume or hostility. I simply explained that speaking over me would not resolve the issue. Unfortunately, reason appeared to be far less welcome than indignation. The technician then attempted to justify her conduct by referencing the fact that I had been engaged in a professional phone conversation. That observation was entirely immaterial. My ability to conduct business while sitting quietly in a salon chair has absolutely no bearing on whether the service I was paying for was executed correctly. It was an irrelevant distraction from the actual issue: the inability to produce the design she repeatedly assured me she could achieve. To compound matters, the owner stated they had the right to charge me for half the service, while the technician simultaneously declared she "didn't want it." The irony was almost theatrical. Rather than demonstrating composure, accountability, or even a modicum of customer care, the interaction became an exhibition of emotional impulsivity masquerading as professionalism. As I prepared to leave, the owner remarked to another client that she was "so mad I'm shaking" before informing me that I was no longer welcome. I found that declaration almost superfluous. An establishment that responds to respectful criticism with emotional volatility is not one I would voluntarily patronize again. What remains most perplexing is how effortlessly this entire ordeal could have been avoided. A simple acknowledgment that the requested shape was unattainable, an honest conversation at the outset, or even an offer to restart the service would have demonstrated integrity and professionalism. Instead, every opportunity for resolution was eclipsed by defensiveness and escalating hostility. I have attached photographs of the reference image alongside the result I was being given. The juxtaposition speaks more eloquently than words ever could. Professionalism is not merely the execution of a technical skill; it is the capacity to communicate honestly, receive feedback with grace, and preserve a client's dignity even when expectations cannot be met. Unfortunately, this establishment failed on every front. What I anticipated would be an hour of self-care became an exercise in unnecessary confrontation, public embarrassment, and astonishingly poor customer service. I cannot recommend a business where accountability is supplanted by ego, communication is eclipsed by interruption, and a courteous customer is treated poorly read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

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I have been going to this spa for 9 years now. The staff is very friendly and professional. The shop is always clean and attractive. Considering how busy they always are, it is quite impressive how they continue to keep their establishment looking so great! It is clear their customer service is their number one goal. They work very hard to deliver customer satisfaction. Because it is a business that allows walk-ins you may have to wait but not for long and it is worth the wait! When my daughters visit we always enjoy a day at Ann's Nail Salon! I often get compliments on my nails and I always leave feeling very pampered and relaxed. What more can you ask for??? ‍Enjoy read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

The girl in slot 7 . She did it so fast my nails chipped in 3 days. Only a few know how to do nails in that salon. I am a regular customer and was charged extra on top of it. read more

Ann Nails & Spa - Nails - Nail Salons Near Me - Crown Point, Indiana

While Winfield's businesses may be lacking here and there, it's places like Ann's Nails that make coming to my small town totally worth it. First off, let me start by explaining what a snob I can be about having my nails done professionally. Frankly, I'm so awful at painting my own nails, I'm willing to pay $35-$40 every two weeks to get my nails all purdy at Ann's. I know it may sound like a lot for someone that may not get their nails done, and when you look at the expense over the year, you may want to smack yourself but when it comes down to it, we all need to treat ourselves to something we enjoy and, in this case, I enjoy pampering myself in this manner. Bonus, I'm a jeweler so having my hands look nice is also a sort of business expense. You think I can write it off on my taxes? LOL Back to me being a snob...let me elaborate by explaining I'm new to town and I was intimidated at first about going to a new nail place because I know how these places can be back home so I went in with hesitation....originally. I was pleasantly surprised at how great of a first, second and third experience I've had at Ann's since moving to the area. I crave good local businesses which I can support. This is simply how I roll. I need the things and supporting small businesses is my jam. My very first time in was for a mani-pedi and Wilson did not disappoint! I typically am uncertain about men doing my nails because of my nerve disorder and my painful sensitivity to people touching me but Wilson was very caring and patient throughout the whole time he worked with me. He asked if I was ok throughout the process and was gentle when necessary. He did an awesome job on my nails for Christmas and really nailed the designs I was aiming for from some photos I saw on Pinterest. Get it? "nailed" ha I have also gone to see Sarah a few times and she's also excellent. One of my girlfriends exclusively sees sarah and after Sarah did my nails the first time, I can totally see why! She keeps your acrylic nice and thin and is a perfectionist like her pal, Wilson. So far, I have left extremely pleased with both Sarah and Wilson's work with zero complaints. Lastly, I have to give them props for always having on a good movie with closed captioning for us to watch while we're getting pampered. What a great touch! Thanks Ann! See you all soon. xo read more

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This is the 3rd time I have gone here. Shame on me! I called ahead for an appointment and requested a nail tech hoping to establish a relationship. I was told I had one. I showed up on time and signed in indicating in the column provided WHICH nail tech I was requesting and the fact that I had an appointment. It seemed it didn't matter, and the request was ignored. I sat there watching the tech I requested getting people sent to her booth. I waited figuring she was double booked. This was a weekday, but busy anyway. I waited over half and hour and was finally invited to have a foot soak while waiting for my pedi part of the appointment. I soaked for over half a hour more. When a young man came over to take care of me, I figured I would get my nail tech later. Since, I soaked so long, my feet were so water logged that when he tried to excise any callouses, the metal scraper made the bottom of my foot bleed. I never did get the nail tech I requested. I didn't realize he did such a lumpy job with the polish till they dried and I had already been there for 3 hours after I finally got "pot luck" with another nail tech. I was so aggravated by then! I could have polished my own toes better (which I did when I got home). The nail tech I did get was OK though not very friendly. The last older fella I had the last time I was there when I made a slight request concerning the shape of my nails threw his hands up like he didn't have a clue and said just let him do his job. And I came back WHY? That's why I asked for the fist tech I ever had. This is the only nail salon I have ever been in that allows its employees to wear ear pieces and talk on the phone while servicing patrons. They whoop it up talking and laughing (at who knows what in their native language--laughing with friends or at the patrons?). In order to get their attention, you have to waive your hands where they can see them. This is a rather rude practice! I was there for over 3 hours AGAIN! Why did I do this? Certainly not their prices or courtesy. Just to go somewhere closer to home? It would have taken less time if I had an hour and a half round trip drive elsewhere. They are obviously so busy they don't need MY business nor will they get it again or any of my friends for that matter who have also expressed concern since discussing this last experience. read more

Ann Nails & Spa - SCRAPED SKIN - Nail Salons Near Me - Crown Point, Indiana

I have been going here for years and have always had a good experience with Ann. She really takes her time and never makes me feel like she is rushing to get to the next client. She is also very gentle and careful not to hurt you. She really takes pride in her work and wants you to be 100% happy before you leave. She is always willing to make things right if you don't love your nails. It's always best to make an appointment because this is a very busy and popular salon. Lots of loyal customers. I also like that they don't push other services on you or try to upsell. That is so frustrating and it makes the client feel used not appreciated. read more

Ann Nails & Spa - No chip by Ann. Love my nails! Too bad she couldn't make my hands look younger - Nail Salons Near Me - Crown Point, Indiana

I Had a wonderful experience. I booked a group (5) of us for my sister's bday. They were very accommodating when I had to call several times to add and confirm the head count. Several things I liked about my service : they were very kind, offered us drinks, and took their time on our services and my nail polish was does beautifully. A pet peeve of mine is going to a salon and they rush my service. They, however, did a thorough job, long and relaxing massages and took the time to clean up around my nails. No messiness of nail polish on my skin. I had a gentleman and Ann both work on my mani/pedi and they both did a great job. Overall i felt the place was clean. I had never been here before and would def recommend trying them out! read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

WARNING!! Do NOT GO TO THIS SALON! My daughters and I started going to the salon about four months ago. My oldest daughter got a pedicure and within a few weeks her toe became very sore and swollen to the point where she could barely wear a shoe. I took her back to the nail salon and they said she had an ingrown toenail. The owner Ann, cut the inground toenail out causing my daughter to bleed for over 45 minutes! They literally refused to finish her pedicure, nor the other services she went there to get done. She left this salon, bleeding through a Band-Aid, barley able to walk!! Then the owner told me if I didn't like it I should've taken her to a doctor! So now I'm taking my daughter to the HOSPITAL because her entire toe is infected and she needs an antibiotic! And here's the best part..... I was still charged by the salon!!!! read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

Ann Nails & Spa is the best around! I walked in and they took me immediately. I did a no-chip manicure and pedicure and they look perfect! Hannah did both and she is awesome! The manicure was $30 and the pedicure is normally $35 but I did the paraffin wax one so it was $65. My feet have never been this soft!! Thank you guys!! read more

Ann Nails & Spa - No-chip manicure - Nail Salons Near Me - Crown Point, Indiana

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Not a good experience. Got a pedicure and the man who did it do an awful job. Waste of money.

Walgreens fake nails look better, I'm at post for words. If you go only see Ann or Sarah read more

Ann Nails & Spa - Bubble wavy shape - Nail Salons Near Me - Crown Point, Indiana

Terrible experience with this salon. Luckily, I have found another salon that knows how to treat their customers. Was charged $25 more than I ever paid before at Ann's for the same exact service! The staff was very aggressive with forcing a tip, so much so she even tried to take my phone out of my hand while I was trying to Venmo her tip! Very rude and nasty staff! read more

I will drive all the way from Chicago to this salon just for the wine service. Love the work and craftsmanship of the techs in this place. Plus it feels like a new entertaining experience every time i go. And they are quick and efficient without sacrificing their quality of craft. My boyfriend and I go and get our feet done once a month. read more

Tony is great, had him for the first time today and my nails came out perfect! Ann is always good as well. Never a disappointment. They're always busy so they move fast but your nails never look rushed! read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

Don't waste your money. First visit, 3 nails popped off within 2 weeks. Thought I'd give them another try to be fair. Made appt and they gave me someone else. He did not listen to what I wanted and did not trim my natural nails, fake nails are different lengths, left glue on back of nails, and a space between polish and nail bed that I will need to get filled within a week. Asked him up front to cut my cuticles. He got an attitude when I reminded him and pretended to do it. He did not ask me about nail shape, and finished nails how HE wanted. Very poor work. I try to support small businesses, but I will never go here again! Also got a pedicure and he was very ruff. $100 gone, and I will need to go somewhere else within a week. Buyer beware. Don't waste your time or money here. There are plenty of other nail spas that are happy to do what you ask of them, are proud of their work and do not have an attitude. This place is not one of them. Very unhappy. read more

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My eyebrows were left looking good, but because of how harsh the staff member was with my eyes (she had the strip over my eye LID at one point), I left with a long cut underneath my brow and was bleeding, I'll attach pictures to the site. I've never had an experience that bad here, but I am sad to say they have let me down and I will not be returning, despite this location being only 2 minutes from my neighborhood. I am not one to leave bad reviews, and especially not of Ann's but the experience was horrible and I'm so disappointed. read more

Great and clean place to get your nails done! The owner is so nice and you can tell loves her customers and wants you to be happy with your experience. Always relaxing and they play movies there which are so good too! read more

Best place in NWI to go and get your nails done at! Super great staff and even when busy they try their best to accommodate you! I recommend 100% to anyone who need their nails done whether it be for fun or special occasions, Ann Nails & Spa is the best!!! read more

I have been getting my nails done since acrylic nails became popular back in the 80's. Ann Nails & Spa are the only nail salon that they last for many weeks, even beyond the usual 3 weeks! I have never been disappointed there. I live in Demotte & have been to the nail salons in town & also, in Monticello, but neither towns offer such a great service. read more

Terrible, Horrible went for my nails and pedicure with an appointment. The Pedicure was crap my 10 year old niece could do better. The nails were a fill in. They were so bad two broke within two days. The polish was on my skin on 7 out of 10 fingers. read more

One of the best pedicure's by Ann!! Everyone was really nice and you didn't feel like they didn't have time for you.

I've been going to Sarah since 2008.... she's the best! Everyone here is fantastic. They always have the newest and hottest colors read more

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I've been back a couple of times now. Moved to northwest Indiana about a year ago and struggled to find a place to get a good manicure and pedicure and I have officially found it. I've been to 4 different people, someone new each time and they have all done a wonderful job! I get the gel manicure and basic pedicure and it looks excellent and lasts. They don't do appointments though, walk-ins only to keep things fair. I would definitely recommend! read more

First time here today clean establishment and friendly staff. They did an excellent job on my nails I will be going back for sure. read more

Ann Nails & Spa - Nail Salons Near Me - Crown Point, Indiana

I love Ann Nails! I will be a frequent flyer at this salon! I am originally from a town where the best of the best work! It was so hard for me to find a place that I was 100% satisfied with. A place where I walked out feeling like the money I spent was worth it. I tried a lot of nail shops from Lansing to cedar lake and every time I left disappointed and wished I would have just made the hour drive back home to get nail services. Not anymore though. This shop is clean! The nail techs are skilled and friendly! They don't rush in your nails thanks Ann you are saving me gas money and miles on my car. read more

I've never had a bad experience here. Everyone is so nice and they truly give you the utmost care and attention. My nails always look amazing ! read more

I came to Ann's for the first time on Friday for a full gel set. Today is Tuesday and my nails are already started to pee off. This is the worst set of gel nails I've ever had. The guy at table 9 didn't seem like he knew what he was doing. I asked foe coffin shape and basically got oval shape. He didn't even apply gel to my whole nail until I pointed it out to him. I'm moving to the seasons soon and was hoping this to be my new nail salon based on the other reviews. But I deff will not be returning read more

Absolutely horrible!! Don't waste your time or money. I needed to remove my acrylic nails & get a full set. Ann had me soaking for 35 minutes. When a different guy came over to me... I thought he was going to do my nails but only had me sit for another 20 minuets, soaking my nails. Then a third person came over gave me a "fresh" bowl to continue soaking... now up to an 1 hour & 5 minuets. Don't let me forget... the 3rd person also added a 2nd bowl under my soaking bowl of boiling hot water. Obviously, this was extremely hot & I removed my hands. Shame on me for letting this go on as long as it did but I wound up getting into an argument with Ann re: the whole situation & left the salon with "jacked up" looking nails. I WAS a regular customer & couldn't believe they were treating me the way they did. I will tell everyone I know NOT to go to Ann's salon. read more

Ann is a legend. She worked at LA Nails in the mall forever and recently opened up her own salon right outside LOFS. Her sister Sarah is also very good- she usually does my nails!! Very clean. Very professional. Ann is personable remembers all her clients and is a great staple for the Winfield community. Love her. If I had to say one negative the waits can be very long if you go prime time, Friday night or Saturday day. Always worth it. read more

Can you believe I got my nails and feet done almost a month ago and not one nail has lifted? Of course I'm due for fills, but this was by far the best full set and pedicure I've ever gotten. Ann did my nails. read more

I have been coming here for years now and I would never go anywhere else. Everyone that works there is so kind and attentive when any customer works in. They really get to know people and make connections with them and I think that is a great thing. They are gentle when doing nails and toes and listen to what you want even if it you can't explain it in the best way. They make sure every detail is perfect and you are happy with the results. read more

This salon might be a very good one if this thing wasn't happen. I came here twice, unfortunately I was took care by the same lady. I don't know her name, just know her station next to pedicure chair. She was really rude and rush on me. At 1st time, she asked me to get the special pedi, I chose the 35usd but she seemed to force me get the 55usd one. I didn't understand what she said and say yes. So i have to pay that price at final. Honestly i didn't care the price, but i felt unhappy with what she's done. She did a terrible job and so rush to get the next customer. The 2nd time I met her again, i confirmed that i just get the 25usd pedi, and maybe that made her angry. She's really rude to me and did the job in about 15m for that pedi. Now I really want to come back there and hope the other staffs take care of me but i'm afraid i will unluckily meet her one more time. I don't want to refuse her when its her turn. I just slightly think i will come back when she's not here anymore lolz read more

This place sucks. They used to be alright but they got new people and my pedicure was horrible. All they did was soak my feet and then paint the nails. No lotion or scrubbing or anything. The lady disappeared for like 30 minutes after and didn't even tell me to go dry my toes or anything, I sat in the chair the whole time cause I thought she was going to do more but nope. Not recommended. read more

If zero stars was an option that's what I'd rate it walked in and no one greeted me. Stood at the counter for 10 mins without anyone even acknowledging me. Walked out. read more

I don't live in the region, but I was up in Merrillville for work this week. I really needed a polish change on my gel and Kim at Ann Nails was able to do just that! She was super helpful to me with picking out colors (I'm so indecisive by the end I usually choose blue) and was very nice! My nails look GREAT, and I've received so many compliments on the color. Thanks Kim! read more

Love this place. Never had a bad experience here ever. I always want different designs that I find on Google and they always can get down the design beautifully. read more

First time here. Clean, very friendly and no wait on a Saturday. I was very happy with the result, but thought it was expensive. $75 + tip, for no chip manicure & pedicure. My nails are short. I have never paid this much at any other salon. read more

I just moved in LOFS and decided to try this place out considering I get my nails/feet done bi-weekly. The first two times I went I had a guy who was AMAZING I'm not sure if his name was Tim? But he was sweet and he did a good job. The third time I went I got another guy who didn't seem to care.. all he did was soak my feet , no scrub NOTHING I was irritating considering I'm on my feet 24/7 so my feet needed some TLC so I told him to forget it I would go somewhere else. Ann the owner happened to hear me and I showed her what I was talking about and told her I was leaving but she insisted I stay. I ended up getting another tech but by the end i still paid full price for a half ass job. Two weeks after I decided to go back and ended up sitting in a chair for 45min with foil on my nails waiting to be helped. This place is close to me so it's disappointing but I will defiantly be finding a different spot to go. read more