We are looking at purchasing a home in the Knoxville area. We currently live in Northern Kentucky. We were planning to make a trip to the Knoxville area the week of September 6th.
After reviewing various websites, I decided to contact Ann Richards through her website on on 8/29/16. I did not receive a response back. I then texted her on 8/31/16 and she called me back. I explained that we were traveling to the Knoxville are the following week and would like to look at some homes in the area. I explained we need to finalize our travel plan. That evening, i explained the type of house we were interested in looking at and showed photos to give an idea. I then texted Ann to make sure she received my email. No response. I then texted Ann on 9/1/16 that if she was too busy to work with me, just let me know so we could locate another realtor. Ann texted me back and said she would have the information to me by Saturday, 9/3/16 which would allow us to put together our travel plans for the following week. I waited until 3:00 PM on Saturday without receiving any info from her. I text Ann and said I was tired of waiting for the info and because of our time constraints we need to hurry and located another realtor. She texted back OK. I then texted Ann letting her know I was contacting Keller Williams because they should know the poor service that she provides to potential customers. She then text me that she was going to call me today. That was not what we agreed earlier in the week, she was going to email me potential houses for us to look at when we are in the Knoxville area. She has placed us in a bind because we now need to located another realtor fast.
Ann is very poor with follow-up, doesn't listen to our needs, and makes false promises. I would not recommend to use her agency. read more