The AnnTaylor "store manager" is insulting and exploiting young saleswoman in front us! On LaborDay holiday, my daughter, friends, and I visited the Ann Taylor store at Eastwood Towne Center. While shopping, we were assisted by a young sales Katie (a college age Asian lady), who demonstrated exceptional professionalism and kindness. She offered thoughtful styling advice and helped us select clothing with genuine enthusiasm and care. However, while we were trying on items, an older woman abruptly approached and yelled at K in front of us, her face is the rudest ugliest one I have ever seen, she yelled "go to do gobacks!" to K, then hastily walking away. She is not only extremely rude to K but also disrespectful to all of us! She is ordering K to stop helping us! We were totally shocked! Is this old woman the store manager? At the time, K appeared to be the only staff assisting customers, with all the crowded customers, she is working her tail off! I later saw that old woman was chatting with another staff at the backend of the store, they were not working at all. That old woman (is she the store manager? ) behavior both inappropriate and deeply unsettling, a bold insulting, bullying and discrimination! It's very serious! K was visibly distressed, holding back tears, yet she continued to assist us with remarkable composure and professionalism. Concerned for her well-being, we asked whether the older woman was her boss. K did not respond directly, choosing instead to maintain a polite demeanor and continue helping us. (we all felt so sorry to her! especially seeing a hard working young girl younger than my daughter been mistreated in such a rude and discriminative way!) We were appalled by the older woman's behavior, which we perceived as demeaning and disrespectful--particularly given that K, who appeared to be of college age Asian Lady, was working diligently under considerable pressure. If this individual is indeed the store manager, her conduct raises serious concerns about the mistreatment of employees at this location. She need to be fires immediately! Such behavior is unacceptable and reflects poorly on the brand of Ann Taylor. If this incident is indicative of the store's bullying and exploitation culture or management practices, we will be compelled to reconsider our patronage of "Ann Taylor". We urge the company to investigate this matter thoroughly and take appropriate action to ensure that employees are treated with dignity and respect regardless of age and race! Ann Taylor needs to compensate the young lady for the mistreatment and exploitation she received! STOP shopping at Ann Taylor Stores until this store manager was fired! If Ann Taylor mistreating they young employees, they are mistreating, disrespect, discriminating customers too! We don't want to give business to such a bad store! read more

Ann Taylor - Accessories Near Me - Lansing, Michigan

The AnnTaylor "store manager" is insulting and exploiting young saleswoman in front us! On LaborDay holiday, my daughter, friends, and I visited the Ann Taylor store at Eastwood Towne Center. While shopping, we were assisted by a young sales Katie (a college age Asian lady), who demonstrated exceptional professionalism and kindness. She offered thoughtful styling advice and helped us select clothing with genuine enthusiasm and care. She is absolutely the BEST sales! However, while we were trying on items, an older woman abruptly approached and yelled at K in front of us, her face is the rudest ugliest one I have ever seen, she yelled "go to do gobacks!" to K, then hastily walking away. She is not only extremely rude to K but also disrespectful to all of us! She is ordering K to stop helping us! We were totally shocked! Is this old woman the store manager? At the time, K appeared to be the only staff assisting customers, with all the crowded customers, she is working her tail off! I later saw that old woman was chatting with another staff at the backend of the store, they were not working at all. That old woman (is she the store manager? ) behavior both inappropriate and deeply unsettling, a bold insulting, bullying and discrimination! It's very serious! K was visibly distressed, holding back tears, yet she continued to assist us with remarkable composure and professionalism. Concerned for her well-being, we asked whether the older woman was her boss. K did not respond directly, choosing instead to maintain a polite demeanor and continue helping us. (we all felt so sorry to her! especially seeing a hard working young girl younger than my daughter been mistreated in such a rude and discriminative way!) We were appalled by the older woman's behavior, which we perceived as demeaning and disrespectful--particularly given that K, who appeared to be of college age Asian Lady, was working diligently under considerable pressure. If this individual is indeed the store manager, her conduct raises serious concerns about the mistreatment of employees at this location. She need to be fires immediately! Such behavior is unacceptable and reflects poorly on the brand of Ann Taylor. If this incident is indicative of the store's bullying and exploitation culture or management practices, we will be compelled to reconsider our patronage of "Ann Taylor". We urge the company to investigate this matter thoroughly and take appropriate action to ensure that employees are treated with dignity and respect regardless of age and race! Ann Taylor needs to compensate the young lady for the mistreatment and exploitation she received! STOP shopping at Ann Taylor Stores until this store manager is fired! If Ann Taylor mistreating its young employees, they are mistreating, disrespect, discriminating customers too! We don't want to give business to such a bad store! read more

Ann Taylor - Accessories Near Me - Lansing, Michigan

The clothes are amazing but the customer service is horrible. The manager is so condescending and disrespectful that I refuse to shop there. As a African-American woman that loves Ann Taylor, felt a particular way about the manager but without evidence I keep my opinion to myself. While having a conversation with a colleague, who is late 40s white woman, shared the exact same experience I had at the Eastwood Ann Taylor. I am glad to know that the manager is an equal opportunity hater. My opinion of the manager (her mainly) that she does not respect anyone that does not need her financial and social standards. I work in the hospitality field, of which, I interact with a diverse group women many that are international travelers that are working in the area on business . I don't feel comfortable nor confident to recommend the Eastwood Town center Ann Taylor because My colleagues and I get treated like and for certain that my ladies will be treated the same way. read more

Yes! As all other costumers said, I say too: the salespeople are very unpleasant. I started to avoid going to this store. Now, I buy online and I drive to the 12 Oaks Mall. YES!!! I rather spend on shipping tax and drive 2.5 hours than going to this store! It is really shocking, but they seem to manage to keep this attitude for years. Passive aggressive or snobby, they will make you feel uncomfortable. I am a strong and AT customer, and I like to buy things that I really love, but I definitely do not feel welcome in the Lansing AT store. Thank you all for sharing your experience at the store! Now, I know, I am not the single one! :) read more

I've been shopping at Ann Taylor for years, but will not shop at this location again due to poor customer service and management. I will drive an hour east or west to shop in-store. or will shop online. read more

The manager and customer service are so bad! Won't come again, when I want to exchange something but is a final sale, they can exchange last week, but this week they don't allow me exchange, and said they want to educated me, why I buy a final sale item, it's a risk! Careful to buy in this store. read more

I love Ann Taylor clothes and shop there frequently. The quality is unbeatable. However, the customer service at this location is bad. The staff is unfriendly and snobby. I've never had a good experience. I order online mostly to avoid the store. read more

I have never left a review before, but tonight I must. I went into Ann Taylor at Eastwood needing to make a purchase of a suit. It is a big purchase for me. The customer service at this store is horrible. I was never greeted when I walked in. My arms were overflowing with clothes to try on and neither of the two sales clerks asked to start a room for me so I started one for myself. When a sales clerk came in ear shot I asked if it was ok if I started a dressing room for myself she said yes she was busy. I took 15 items into the dressing and no one came to ask how things were going or if I needed another size, which I did. When I finally came out to purchase my suite which was $501.29 they could hardly be bothered by me at the register. It was a horrible experience but I bought the suit anyways because I liked the fit. Did I mention there was no one else in the store when I was shopping. I say skip Ann Taylor and go next door to Banana Republic where they care about service and make helpful suggestions. read more

While the quality and style of clothes are what drew me inside the store, I will never shop here again. I realize I don't fit their desired profile: young, thin, head-turning. But, honestly, no one so much as greeted me when I came in let alone asked if they could help me. I walked out the door, and no surprise, no one said "goodbye" or "have a nice evening." read more