After casually mentioning an issue I had on my last visit, with my sales person, he wanted me to…read moretalk to an owner. I told him the problem was solved and I was happy with the outcome. he insisted I speak with someone. After a few minutes, he came over with a gift card to use on my purchase that day! I was not expecting that and told him so. Again, he insisted I use it and apologized for the inconvenience of my last visit. Unfortunately, I can't remember the associates name. Playmakers truly cares about their customers experience!

Outstanding service and shoe selection. Reasonable prices for what you get. Huge props to Ava, who…read morehelped me find shoes for my two kids and myself.

Tried to return shoes that were worn for a few hours and they said we could not return them because…read morethere was dirt on them. Also told me that because i wore them outside and there was a "crease" in them. I couldn't return them. they finally said yes after we threaten to go to a different store to buy new ones. Absolutely awful services from these people. I will never buy shoes from Shoe Carnival in the Okemos Mall again

The employees are very friendly but the announcements are very annoying because they say the same…read morething after every song about signing up for their shoe perks. Never going back

The past two times I have come in here, the cashiers are so rude and act like I'm interrupting them…read moreby wanting to check out. It's the same two people, an older white male with grey/white hair and a younger/middle aged woman with tan skin and brown hair. The first time I came in they were having a conversation and didn't even notice me standing in line until I continued to walk up. If you could redeem certain coupons or DSW cash online, I would never come back to this store. Everyone else seems fine, all the people working on the floor are helpful and kind, it's truly just the cashiers.

Received a $30 off coupon from DSW. Picked out a pair of New Balance running shoes. Cashier…read moreattempts to use said coupon and informs me that NB is excluded. The list she looked at to find the exclusions was huge. You basically get to use the coupon on an off brand shoe. Easy for women as they have many brands to chose from. For men, there were literally no shoes that weren't on the exclusion list. You have to give it to DSW, that's a great ploy to get someone to the cashier. I'll always buy my shoes direct from the maker or via Amazon going for. I'd rather pay more than contribute to shady marketing. Bye DSW.

I went to Macy's to look for a white blouse and a skirt. I found an elegant white blouse and two…read moreskirts at a price I couldn't pass up. I did buy another white blouse that was a Karl Largerfeld that was substantially more. I found 4 great purchase articles, at a great price.

For my birthday, my clueless in make up boyfriend went in here to try to find me a bronzer. He…read moreended up talking with the Clinique lady and decided on a duo, compact bronzer, highlight knowing I don't really use highlight, but thought that it could be interesting. She then realized she was out of what they were talking about and she sold him a $50 highlighter just highlight without his knowledge Ripping off customers for what? You know exactly what he came in there for and you knew that you sold him what he didn't think he was getting.

Love my fresh Jordan's and Kyrie's. Sammy was very helpful, shoutout to her. Everyone is wearing a…read moremask, And hand sanitizer is there too. The store is in a mall. They have a wide variety of shoes. Recommend

Selection is okay, but not great. Customer service is horrible, we were standing in the store while…read moretwo employees were on their phones, and never asked us if we needed help.

Make sure to go to the toy store and Macy's to buy toys and the Jackson candy Depot to get candy…read moreand some snacks and drinks and the pizza in there its expensive but its good and well if you do go during August or September go to the Spirit Halloween there there's some cool things to check out IT DOES NOT have a mall entrance at all but still counts as the mall

We went to Fun Shop and lost more than $4 in 3 separate machines. It was impossible to get the…read moremachines to refund our money. The machines should indicate that you will lose money if you try them.Robert & Carol Nelson 517-242-4118

I went to return something from Amazon, accidentally selected to return at Staples and quickly…read morecorrected it. Took less than a minute, there was no one in store because it was 7:00pm on a Monday. My issue here isn't the process of returns but the absolute worst worker I've ever worked with. I'm all for our customer service reps, I myself am one, but this girl was absolutely horrendous. Attitude over my mistake, eye rolling and scoffing. She is everything you are NOT supposed to be in this industry. I've never met anyone who so clearly hates their job more than her.

Went there during a huge sale and got some nice workout pants, nice quality with pockets for…read morestorage and zippers. I personally don't like pockets but the pockets in the workout pants I selected are pretty comfortable and still in tact.