I came in to this travel agency and was very disappointed at the poor customer service. I came in, said hello, politely sat and waited for an agent to become available. No one, even though they looked me in the eye, said hello to me in return, and there was definitely no smiling going on. Even when it came time for an agent to assist me, the woman was very cold, barely looked me in the eye, and seemed to be all too happy to rush me out of their office. read more