My house was cleaned by Anna's crew yesterday. I've been using her cleaning service for over a year. My place is always sparkling clean afterwards. They even sweep my patio! I've tried other cleaning services and the cleaning was inconsistent with areas not dusted. Thank you Anna for keeping my house looking so nice. read more

The cleaning was good but no professionalism or communication. The cleaners didn't do what I asked because they didn't speak English, I told Anna on the phone she obviously didn't communicate with her cleaners. Nor did she tell me cash or check only. I went to pay with my card and the cleaners were frustrated "cash or check only" and they called Anna. Anna told me on speaker in front of her workers "cash or check only" I apologized I didn't know. She said ya cash or check only I said I would have brought a check I wish you would have told me she put the blame on me "you didn't ask" and had her cleaners follow me to the bank after dark . Very uncomfortable and to top it off I couldn't and never have gotten any receipt or invoice for my $480 cash payment. Do yourself a favor and get someone who can communicate and has a pinch of professionalism read more

Anna and her team were friendly, professional and did an amazing job. We negotiated the price in an easy way. She had herself and her team over to my house within an hour of me calling her. I was really impressed with their service and I highly recommend her business. read more

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This place is top-notch. Very professional, efficient and responsive. We have hired them two years in a row to deep clean our rental house between tenants. Each time the four college guys left it a mess, and Anna's crew does an excellent job in restoring it back to a clean state. They tackle filthy ovens, stoves, refrigerators, showers, sinks and toilets. read more

If it were possible, I'd give this joke of a business zero stars. Completely unprofessional, rude and deceitful. An entire day was wasted waiting over 4 hours past the time agreed to meet. Then when she knew the importance of needing the cleaning service to be finished by that night so a final walk through could be performed on my daughter's rental, she tried to triple her price and when confronted she said she personally knew the property manager and would make sure to tell them my daughter wouldn't pay to adequately clean the already cleaned house, which she did! She got another $270 from the property management, which was deducted from her security deposit. read more

Our small property management company has worked with Anna for a few years now and we find her cleaning service to be top notch! She is very responsive and her team does an excellent job of cleaning to our specifications. We are always pleased with the work Anna's company provides and also find her pricing to be reasonable for the high quality of cleaning they perform. read more

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I met Anna because her team cleaned my neighbor's house - I saw a crew of 3 come each week. They were always nice and clearly a totally professional team. So, I asked my neighbor for her number. She cleans our house regularly and, for someone who has had a housekeeper/service for more than 10-years in a variety of cities, Anna and her team are EXCELLENT!! They are, by far, the best we have had! I was surprised to see so many 1-star reviews when I jumped on to post this note. It seems to me most those negative reviews are out of town people who wanted a specific project (in their mind) and not a regular cleaning customers, or, it was their only review - which seems fishy to me. From someone who has worked with Anna for 6-months now, on a regular basis, she is amazing. She even did a cleaning for us before we moved out of our rental - and did a perfect job (although that landlord was a whole other story)! She's very attentive and accommodating (text works great with Anna) to our changing schedule (we have 2 kids under 3). I simply can't see why anyone would say anything other than A+. She's the best and I'm always so happy to come back home after an Anna cleaning!! read more

TL;DR Very unprofessional. Beware they will triple the price at the end of the cleaning service and say they don't have their rates in writing or a website where you can see rates. Make sure you get all quotes in writing. I should have read the other reviews on here that had similar issues. We hired Anna's cleaning service per our landlords request prior to move out. We confirmed the appointment weeks in advanced for end of June. They called me on the 14th saying they would be at the house in 10 minutes I explained our appointment was the 28th so they must be mixing up our appointment with another one. I then confirmed our appointment was set for the 28th. Prior to the appointment we asked them for pricing so we could get cash out (they said they only accept cash) and they told us it would be $120 for 5 hours. The 28th comes and we hear nothing from them so we call them and they explain they forgot about the appointment and came around 3 and left at 5 and explained that because they came late they could not finish the service so they would come the next day. So waiting the next day once again with no time frame of when they would come. We finally call at 3pm and they said they were coming so we wait and wait and then get a knock at the door at 8:30pm! In the dark.... They show up at 8:30 at night.. not sure how they could clean in the dark and besides that I felt EXTREMELY uncomfortable having strangers in my home at night but had to let them clean because we needed the cleaning done that day as our move out inspection was the next day. Finally when they finished cleaning at 10pm they told us it was going to be $600 when we had previously confirmed in another conversation the price would be $120. Do not use them for your cleaning service. They were very shady and unprofessional. I felt taken advantage of and extremely uncomfortable with them showing up to my house in the dark as a woman this was not okay. read more

Anna has the perfect cleaning crew! When her cleaning crew first arrives, first do a walk around and show them exactly what needs cleaning. I guarantee you the job will be done immaculate to your satisfaction. My home looked so clean and smelled so fresh! I highly recommend Anna's cleaning service! read more

I really can't see giving her crew any less than a five. Here's my experience: Called around 2 pm to see how quickly someone could come and clean my condo. Anna happened to be free, so she came within 30 minutes and walked through to give me an estimate. The estimate was extremely good, and she said she'd be back the next day around 10 am to clean. They came, and cleaned for about 2.5 hours and the price was exactly what I was quoted, which was really damned low. They did a really good job too. I've been living in SLO for almost 10 years as a student/worker and have changed apartments at least 6 or 7 times, this ain't my first rodeo, so I know what I'm talking about when I say the price was extremely fair and the cleaning was of good quality. When moving out, hiring cleaning crews to satisfy your landlord is usually a bullet inadvertently bitten, but in this case it was quite a relief and well within budget. I don't write Yelp reviews, but I remember seeing that this service only had one rating and I feel compelled to help a good business grow. read more

Anna, her service and her crew were wonderful. I called her in the morning and she said she would meet me me later in the day for a quote and if we agreed on price she would bring her crew. We scheduled an appointment, agreed on a base price and when her crew was done at their current appointment they arrived at my house. We were moving out and needed the place to be spotless so that we could get our deposit back. She brought a cleaning crew of 4 (including herself). They worked fast and hard, no corner was missed. They worked for about 4 hours and it cost $250.00. We had a 3 bedroom 2 bathroom 1200 square foot rental house. They cleaned the vents and windows, the oven (lots of work), took every shelf and drawer out of the refrigerator and freezer. They scrubbed the dishwasher and scrubbed every surface and cupboard. They cleaned every light fixture and she even vacuumed the exterior entryway of the house which had brick on both sides (no spiderwebs left on the brick exterior). I would highly recommend her and her crew. No guarantee that they will be available the same day, but I called and they made it happen. The house is now on craigslist ready to be rented the day after they cleaned. Anna was very pleasant, brought her own cleaning supplies (very well stocked) and brought her own mops, vacuum, rags and rags. Her crew was friendly and efficient. As soon as the crew walked in they each took control of a bathroom or room and they went to work rapidly and thoroughly. The owners were impressed and we should get our full deposit back. read more

I tried to get Anna's cleaning service to clean my town house. We had bought the house for my son and friends to live in while attending CP. I explained that everything was new and that things were mostly dusty, but I wanted the stove and fridge scrubbed clean. I agreed to her price of $120 an hour, for a three man crew, and she said she would need 3 hours. I agreed to the 3 hours even though I though it was a long time and that they could probably be fine in 2 hours the house is only 1000sqft. We had done some renovations - new floor, carpet, countertops in kitchen and bathrooms, painted etc and the place was dusty from all the things we did. I'd removed the kitchen cabinet doors as they were being painted. Anna was supposed to be there at 1pm on a Thursday. At 2pm she called me to say that someone didn't show for work and they were behind. That it would now be 4pm when they arrived. That was okay. Then at 4:45pm she called to say she wasn't coming and that she would come at 6am Friday morning. I told her 6am was too early, so we agreed on 7am. At 7:30 her crew showed up. They refused to clean my town house. They said it was still under construction and was too much work. I will try to add pictures so you can see what "too much work" looks like. Anna showed up that afternoon and apologized profusely for her crew and actually said it was a very easy job. I told my son that if he wanted to clean the house with his buddy, they could keep the $360 I'd put aside for Anna's service. My kid decided to clean! Overall, I cannot recommend Anna's company. They were late, unprofessional, and a total let down. I was so disappointed. read more

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Anna's Cleaning Service helped me out of a jam. I had guests coming over and our normal house cleaner was off for a few weeks. After 6 calls to various home cleaning services, I finally reached Anna (who picked up the phone) and arranged for a service call in the next couple of days. Anna's team showed up when she said they would, the worked hard and got the house looking great. It was three workers who brought their own supplies and equipment. The only downside is that it was very expensive compared to our normal house cleaner -- $300 for a 2,000 square foot house. I understand that it is expensive because I'm a one-time customer and needed immediate service. It makes sense that if I hire someone weekly or bi-weekly that knows our house would charge less. I'd hire Anna's Cleaning Service again in a pinch because they delivered what I needed. But the price would keep me from using them regularly. read more

I live in a small duplex, but I'm juggling many things and wanted more time to spend in however I choose. After a quick look through Yelp and the high recommendations for Anna's Cleaning Services, I thought it wouldn't hurt to try. I thought that the estimate was reasonable, and a few days' later Anna and her team visited my place. In the end, I was very pleased with the results; even items that I didn't even know were possible to clean were done nicely. I'm pleased to no end, and now I've just booked another appointment with Anna and her crew. If you're busy, or just want someone else to handle the load, Anna is a good choice if you're in SLO and surrounding areas. read more

Have had them for over a year now for our home in SLO - they clean ok but they are very careless. They put a large deep scratch on a new glass shower door in a remodeled bath, deeply gashed the corner of new kitchen base cabinets that will take several hours to repair, used strong abrasive on new Grohe faucet fixtures scratching them beyond repair and have consistently put cleaning towels or diapers down one bathroom toilet causing blockage and expenses to undo, even after we have had signs on the fixture warning them not to put anything down it except bathroom tissue. There have been other cases of carelessness, but the above have been costly. They are not worth all the damage and frustration. read more

I needed my old apartment cleaned and i decided to try out Anna's, no surprise they did an amazing job! i've hired multiple cleaning companies in slo before but none of them have done the job as good as Anna's Cleaning Service. Will definitely be hiring again! Not too expensive either which is always a plus :) read more

Here's the thing: Moving to SLO is expensive. Living in SLO is expensive Moving out of SLO... You guessed it! If you're renting and want your deposit back, call Anna! The apartment looked better than when I first moved in and her team works fast. She is a sweetheart and has earned every good review you see here. read more

First of all, Anna and her crew were absolutely amazing. I had called another cleaning service and they quoted me a specific time and never showed up or contacted me again, so I found Anna online and gave her a last minute call and explained my situation. She called me back within minutes after talking with her girls to make sure it was okay for them to come later in the day. Anna was so accommodating and they came to clean my home even after they cleaned an entire office. I compensated them properly as not only did they go out of their way to work late and fit me in last minute, but their cleaning was incredible. They thought of the smallest things most cleaning services wouldn't think about. Very nice deep cleaning and also personal touches. The girls were friendly and very respectful of our home. I'm almost disappointed I didn't find them sooner because I'm moving out of the area in a month, but I will be sure to recommend her services to anyone I know in the county. Thank you so much, Anna!!!! read more

Anna and her crew did such a good job! We needed someone to come do a deep cleaning before a certain date and it was short notice. Anna was great about accommodating our need. She came the next day after our inquiry with two other women. They cleaned our house top to bottom leaving nothing untouched. I was surprised that they even removed the cushions from my couch to vacuum(we have two kids and a dog so imagine what gets in between the cushions) they cleaned all of our appliances inside and out, our floors, dusted everything, scrubbed our cabinets, etc. We are very impressed and will definitely be using Anna's service again. read more

I've hired Anna and her crew on and off as needed for years. She has become a friend. Just recently she brought tacos! She's a wonderful manager of her team. They are light and laugh while working their butts off. I've never been even close to getting my stove top as clean as she somehow does. Magic! read more

I had a friend recommend this service to me. Being the cautious person I am I searched reviews and found them to be very positive. I called Anna and asked when she was available for an estimate because I was moving at the end of the week. She told me it would be best to do it the last day when all the furniture is gone. Assuming that she would keep her appointment I did not clean anything in preparation for her to come. The day of came and not only did she not show up but I called her three times and she never returned a single one. She really screwed me over telling me to wait for the last minute and then bailing out. I would not recommend her service EVER. read more

Unfortunately, I was disappointed with Anna's Cleaning service. I have family coming in for graduation that have never been to my house, and my parents said I could hire a cleaning service to do a very thorough clean of the house. I called and set up the appointment with Anna and did let her know that it would need to be an intensive one time cleaning. Seeing from Yelp that she was the best in the area and supposedly affordable, I told her I didn't need a quote. I was unable to be present for the cleaning due to work, but I called my roommate at 11:30 to check in (they were getting here at around 10). My roommate said they had already left and that they had charged $100. I assumed that hey, it was a one time intensive cleaning, and it is a pretty small house. I arrived home and was initially impressed. The house wasn't glowing or anything, but it was clean. I was also presently surprised to see that my bed had been made and my room looked tidier. However, upon closer inspection, I didn't see any evidence of a deep cleaning. For example, one of the walls by our mirror is always slightly dirty from girls with make up on their hand leaning against it while applying make up. The wall had not been cleaned at all. Additionally, it didn't appear that anything that needed to be moved to ensure cleanliness had been moved. For example, my dog has a kennel that is against a wall. I looked behind the kennel and saw that it had not been moved to have the area vaccumed or cleaned up. My parents have their house cleaned regularly in the bay area, and their cleaning service charged them $75 for a deep clean of their much larger house for company coming into town. So, I didn't hate the cleaner's job, and it's not that I wouldn't use them again, but I would definitely feel the need to be very persistent and present about what I wanted, and make sure to discuss the pay situation more thoroughly. Essentially, I will have to clean on top of their cleaning to be satisfied with company coming. Definitely fits the 2 star description "Meh, I've experienced better." read more

Terrible service. they seemed more interested in looting than cleaning. this was a moveout cleaning and they took our broom, trashcans, the shower curtain and a lot of our cleaning supplies. They were 2 hours late on the day we were scheduled for a walk through and then once they realized we were under pressure for a walkthrough they bumped the price up by $40/hr over the pre-negotiated rate. These people are criminals. read more

I pre arranged a cleaning time a couple weeks prior describing the place, and discussed that the place was big and agreed that she would bring 4-5 people. She showed up the day of the cleaning, with only one other person saying that all her staff took the day off for various reasons last minute. She said she was not comfortable doing the job as it was a task for more than 4 people, but did not bother assisting to find another service. She said cleaning was all she did, bla blah blah. Please be professional and in case you are short of staff, call another service for your customer, or figure something out. I would recommend calling Central Coast Cleaning, they understood our situation, responded quickly, were really friendly, professional and polite. I would recommend calling this service instead. http://www.greencentralcoastcleaning.com/index.html read more

Anna's Cleaning Service is the best on the central coast. Anna & her team show up at your home with all of their equipment and get to work immediately. They clean things that have never been cleaned before and I've lived here for 5 years. There is nothing better than coming home after Anna and her crew have cleaned my home. I highly recommend Anna's Cleaning Service!! read more

Anna was a life saver! If you need any help cleaning, she was fantastic, trustworthy and has a heart of gold. I called her last minute to help clean my son's apartment and she was able to help me. Thank you again! read more

Anna and her crew were really responsive, nice and thorough. I had come up for two days to visit my son and knew that his place needed cleaning. I made an appointment 48 hours in advance and Anna came with her assistants Olivia and Laura and in 2 hours had that condo clean. They were quick, efficient and the price was reasonable. I going to have them go in monthly and maintain it . read more

Great cleaning service. I had to have a thorough cleaning done after we moved out of the rental house. I contacted Anna after reading her great reviews on yelp. I was not disappointed. She met with me within one day and was able to fit the house into her busy schedule. The house was immaculate. The stove and refrigerator looked brand new. I would definitely recommend Anna! read more

Thank you so much Anna for a wonderful Cal Poly apartment clean out; the place looks amazing! Arrived on time and the crew had their work cut out for them! Four hours later and the place shines! Would definitely recommend. I'm going to use for monthly cleaning at my daughters new rental. Thanks again! read more

Thank you so much for your awesome job cleaning up a student apartment that probably wasn't cleaned all year! The place looked amazing when you and your crew were finished with it! You arrived on time and took about four hours to finish. Very impressed with this company. Will use again for sure! read more

Anna's cleaning services was great! Very personable and timely. I will definitely use this cleaning service again. Thank you Anna!

Anna and her team are great. They are timely and efficient, and do a very thorough job. I have used her services several times now and will continue to use and recommend her. Thank you, Anna! read more

I have used Anna's on three different occasions; two of those were houses I was moving out of. Each time I have received my full deposit back. The houses seemed way cleaner than when I moved in! Her prices are reasonable and her team is quick. Highly recommended. read more

I have used Anna's cleaning service many times over the years. They have always done an excellent job. After I had extensive surgery I used this cleaning service and I was very pleased. They have reasonable rates and do a great job. I have always received customer exceptional service and my house looks amazing when they are done. read more

If you want a dependable, honest, not to mention AMAZING house cleaner....Anna is your gal! She is literally THE best in the business. Not only if she thorough, but she is extremely professional and gets the job done correctly the first time. I work for a property management company and we use her weekly. She is literally the best asset we have as a vendor. You won't be disappointed!!!!! read more

Great customer service, and excellent cleaning! I called last minute during there busiest time of the year, and they were able to come squeeze me in the next morning at 6am! Anna picked up the phone the first time I called, checked her schedule, and got back to me within 10 minutes. Anna and her staff are excellent cleaners, and cut through all the filth that was left from the renters who were in the house when it was bought. Would absolutely recommend! read more

After a remodel in my apartment there was construction dust everywhere. Anna and her team cleaned until it was sparkling! They did an EXCELLENT job. I strongly recommend Anna. read more

AMAZING SERVICE! Anna and her team cleaned our house and left it ready for our renters to move in. Anna's team cleaned absolutely everything and Anna helped me pack my kitchen! She knew it would've taken me days to do it and helped me out while the crew cleaned and she even asked her son to take our boxes full of stuff to goodwill for us. She said she wanted to do our move as stress free as possible. Will definitely use her services again. Thanks Anna for all your help! read more

Anna is my go-to cleaning service. She does a good job, runs a tight ship, and is trustworthy. I wish she took credit cards instead of just cash, and I wish booking were more "official" rather than free-form, however what I need is a regular efficient cleaning of my home and that's what I get- at a very reasonable price. She has gone above and beyond for me in a "time of peril" with moving between homes and she basically rearranged her schedule to help me make sure both old and new homes were spotless! read more

Worst customer service ever! Anna stood in my driveway and cussed out me and my boyfriend for about 20-30 minutes after I questioned her for changing the hourly price. She called us "f***ing jerks" and even continued to call us names after I had already handed her the check for the raised price. I remained extremely calm while speaking to her but she raised her voice couldn't seem to calm down. She even yelled at me for not tipping - how could she expect me to tip after she already raised the price and called us names? I would not recommend this cleaning service to anyone. She was so rude - pick someone else with better customer service! read more